|Founder||David Stirling, Emily Wright, David Hill, Corey B. Lindley, Gregory P. Cook, Robert J. Young, and Mark A. Wolfert |
|David Stirling (CEO) Greg Cook, David Hill, Emily Wright, Rob Young, Corey Lindley, Mark Wolfert |
|Products||Essential oils, home products|
Number of employees
doTerra (styled dōTERRA) is a multi-level marketing company based in Pleasant Grove, Utah that sells essential oils and other related products. doTerra was founded in 2008 by David Stirling, Emily Wright, David Hill, Corey B. Lindley, Gregory P. Cook, Robert J. Young, and Mark A. Wolfertand. Stirling, Wright, and Hill were former executives of Young Living, a company which also sells essential oils via multi-level marketing. The company was the subject of a lawsuit by Young Living alleging theft of trade secrets – this was resolved in 2014 and the claims against doTerra were dismissed.
In 2014, the U.S. Food and Drug Administration issued an FDA Warning Letter to doTerra for allowing their distributors to market its products as possible treatments or cures for Ebola, cancer, autism, and other conditions in violation of the Food, Drug and Cosmetic Act. It was later alleged that some distributors have continued to market the products by claiming benefits for the prevention or treatment of influenza, autism, and other medical conditions, and that they have used testimonials to suggest that the essential oils can assist with some medical conditions in spite of a lack of scientific evidence.
As of 2015, it is reported that the company was generating over $1 billion in annual sales.
doTerra was founded in April 2008, with its name coming from the Latin word for "gift of the Earth". The company initially launched with 25 single oils and 10 oil blends. As of 2013, doTerra reported having about 450 corporate employees; 350 at the Utah headquarters, and 100 at offices in Taiwan, Japan, Europe and in Australia. Later, the company announced that it would build a new headquarters in Pleasant Grove, Utah. The company's products are sold through independent distributors called Wellness Advocates, using a multi-level marketing model to sell its products. Individuals receive commissions based on their own sales and the sales of others in their organization.
Stirling, along with other founders of doTerra, had previously been executives at Young Living, an essential oils producer that used a similar model to market and distribute their products. In August 2013, Young Living filed suit against doTerra for theft of trade secrets, alleging that the company had recreated their production process illegally. During the lawsuit between the two companies, Young Living produced an analysis of doTerra products that suggested the company utilized synthetic chemicals in their organic products. Chemist Robert Pappas has said the oils, which were tested by the Centre national de la recherche scientifique, did not match any oils sold by doTerra. In October 2014, the Fourth District Court dismissed the claims made against doTerra, the companies also settled lawsuits around faked lab tests, false advertising and theft of trade secrets and withdrew their negative claims in relation to the purity of each other's products. In July 2018, the court ruled that Young Living acted in bad faith and had misled the court, thus the judge ordered Young Living to cover doTERRA attorney costs.
On September 22, 2014, the U.S. Food and Drug Administration issued an FDA Warning Letter to doTerra for allowing its distributors to market its products as possible treatments or cures for Ebola, cancer, autism, and other conditions in violation of the Food, Drug and Cosmetic Act. Shortly thereafter, federal agents conducted a further investigation of doTerra's files. In response to these actions, doTerra marketing executive McKay Brown stated that they were working to address the issue with their distributors, and the company reported that they had created a "fifty-person compliance team" to identify incorrect marketing materials and to assist distributors with their presentations. Nevertheless, some distributors have continued to claim that doTerra's essential oils can treat specific ailments, and it was alleged in 2018 that some distributors have offered personal stories to customers claiming that their child has benefited from essential oils as a means of working around the restrictions.
In April 2016, doTerra sent letters to distributors advising them that a breach in a system where personal information was stored had occurred in March 2016. Personal information potentially acquired in the breach included: name, dates of birth, social security number, address, telephone number, email address, debit and credit card numbers, username, and passwords. The company explained that a third-party vendor was at fault. To compensate, the company offered 24-months of credit monitoring through AllClear, a credit monitoring company.
Subsequent to the 2017 California wildfires, it was reported that some doTerra distributors were promoting the company's products for air purification and to protect against the health effects of smoke from the fires. Air pollution experts countered that the products in fact do not clean smoke from the air, and by releasing volatile compounds they could make air quality worse and potentially dangerous for people with respiratory problems.
In 2014, the company was selling over 150 products such as supplements, personal care items, and essential oils. Essential oils are natural aromatic compounds found in many plants. These oils are distilled from plant parts then bottled for individual consumption. Some oils are sold as single oils; however, essential oils are often combined into blends for products including personal care, nutritional supplements, cleaning, and healthy living products.
doTerra Healing Hands Foundation
The doTerra Healing Hands Foundation is a 501(c)(3) non-profit organization established by doTerra in 2012. In 2016, the foundation partnered with the non-profit organization Choice Humanitarian to send staff and distributors to Nepal and Guatemala to install vented brick stoves for families.
In 2017, the doTerra Healing Hands organization began collecting donations from its distributors in the wake of Hurricane Harvey to cover the costs of providing relief packs containing samples of the company's products to evacuees in Dallas. In October 2017, Pacific Standard reported that after collecting donations, doTerra did not deliver the shipments, allegedly due to weather conditions, and described the incident as “a modern example of malfeasance masquerading as altruism—a type of scam often found in multi-level marketing organizations”. In an update to their report in March 2018, Pacific Standard noted that doTerra did eventually send shipments of doTerra hygiene packs to residents in Houston.
In April 2016, doTerra announced that it would grant scholarships to women attending Utah Valley University. In June 2015, it was announced that the company would be funding a "playground and sensory garden" located at a planned 10,000 square-foot autism center to be built by Utah Valley University.
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- "Letter from Hunton & Williams Law Firm (on Behalf of DoTerra) to the Office of the New Hampshire Attorney General" (PDF). State of New Hampshire Department of Justice. April 21, 2016. Retrieved September 28, 2017.
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- Patterson, Michilea. "Celebrate Earth Day by Going Green With Food, Fitness and Cleaning". Deleware County Daily Times.
- doTerra Healing Hands Foundation
- Neely, Karissa (19 May 2016). "doTerra Employees Install Stoves in Guatemala, Nepal". Daily Herald. Retrieved 17 January 2019.
- Marini Higgs, Micaela (October 6, 2017). "After a natural disaster, some multi-level marketers profit handsomely off relief efforts". Pacific Standard. Retrieved July 18, 2018.
- Colton, Melinda (17 April 2016). "doTerra Funds 75 Scholarships in Honor of UVU's 75th Anniversary". Daily Herald. Retrieved 17 January 2019.
- HERALD, Barbara Christiansen DAILY. "UVU officially announces plans for autism center". Daily Herald. Retrieved 2018-02-26.