|Industry||Chat Management Solutions|
|Headquarters||Cleveland, TN, United States|
Chat Logic is a U.S. based live chat service provider founded in 2013. They specialize in engaging and converting potential customers into leads. By combining human talent with innovative technology, they enable 24/7 live interaction with visitors browsing to clients websites. Instead of having the potential customers simply read about the products and services, the live chat agents can immediately take an order, schedule an appointment or close a sale. 
Chat Logic optimizes the web experience for businesses of all sizes, from a small company to an enterprise. They help your business reach a broader audience, provide an expanded level of service and sell more on any budget with unparalleled returns on investment.
- Chat Management solutions
- Live customer service
- Appointment setting
- Lead capture services
- Live chat answering services
- Multi-industry website staffing services
- Live Chat Outsourcing
- Live Chat Staffing
- Online Help Desk
Reasons for using a Chat Management System
Individuals are communicating in different ways these days. No longer is face to face or the phone primary forms of communication; now it is mostly done through text. It is only natural then for these individuals to want to use a similar form of communication when researching or shopping online. The text-type form of communication is a way for businesses to reach a growing population of consumers, and it is called live chat. Having live chat on a website greatly increases the likelihood of consumers spending more time on the site and getting to the goal, i.e. making a purchase. The question then, is how can you implement live chat on a website that is both cost effective and delivers results? The answer is to outsource chat to a partner who is an expert in this unique customer service experience. By using an outsourced partner, businesses can rely on dedication to this function. Unlike call centers where agents may answer phones, respond to emails and other correspondence, outsourced chat teams are usually dedicated to only taking chats. This allows the agent to be an expert in the area of chat. The more chats they take for a business, the more knowledgeable of the products and services they become.