From Wikipedia, the free encyclopedia
Jump to: navigation, search
eGain Corporation
Formerly called
eGain Communications Corporation
Founded 1997
Founder Ashutosh Roy[1]
Gunjan Sinha[2]
Headquarters Sunnyvale, California, United States
Number of locations
12 Worldwide
Area served

Revenue $418 million USD

eGain Corporation (formerly known as eGain Communications Corporation) (NASDAQEGAN) is a customer engagement cloud solutions company, traded on the NASDAQ.[3] It is best known for its suite of knowledge-powered software applications, used by omnichannel contact centers, customer service organizations and digital business teams.[4]


eGain Corporation was founded as eGain Communications Corporation by Ashutosh Roy and Gunjan Sinha.[5][6] It began in 1997 when both were part of WhoWhere?, an internet search company they founded which was purchased by Lycos in 1998.[7] Prior to the purchase by Lycos, Roy served as the company's CEO and Chairman and Sinha served as its President.[6]

eGain filed for its initial IPO with the Securities and Exchange Commission in July 1999.[8] At the time of the filing, it employed 114 people with plans to trade on the NASDAQ.[8] The company's stock began trading on the NASDAQ in September of that same year, going from $12 to $23 per share within its first few days of trading.[9] eGain filed for a secondary offering of common stock in February 2013.[10]

The company changed its name to eGain Corporation in November 2012.

eGain acquired Exony Ltd, a multichannel analytics and contact centre management company, in August 2014.

Products and services[edit]

eGain provides customer engagement cloud software for B2C companies.[4] eGains' product suite includes applications that deliver unified multichannel customer service via mobile, social, email, chat, cobrowse, and digital self-service, built on a single platform for customer interaction management, knowledge management, analytics, and administration.[4]

Awards and recognition[edit]

eGain has received numeorus awards and been recognized for its software, including as a leader in the Gartner Magic Quadrant for web customer service, as well as by Information Today's KMWorld Magazine. In 2016 it made KMWorld's list of 100 Companies That Matter In Knowledge Management,[11] a list it has made every year since 2007.[12][13] It has also received inclusion on Software Magazine's Software 500 list of the top 500 software companies.


  1. ^ Biradavolu, Monica Rao (2008). Indian Entrepreneurs in Silicon Valley: The Making of a Transnational Techno-Capitalist Class. Cambria Press. ISBN 9781604975277. 
  2. ^ "What gender gap?". Kiplinger's Personal Finance. February 2001. Retrieved 21 April 2014. 
  3. ^ Symington, Steve (29 August 2013). "Why eGain Shares Jumped". Retrieved 21 April 2014. 
  4. ^ a b c "eGain Communications - A Likely Near-Term Takeout". Seeking Alpha. 16 April 2014. Retrieved 21 April 2014. 
  5. ^ Roberts-Witt, Sarah L. (27 June 2000). "It's the customer, stupid!". PC Mag via Google Books. Retrieved 21 April 2014. 
  6. ^ a b "A California start-up, eGain Communications Corp". Network World via Google Books. 17 August 1998. Retrieved 21 April 2014. 
  7. ^ Junnarkar, Sandeep (11 August 1998). "Lycos buys WhoWhere". cNet. Retrieved 21 April 2014. 
  8. ^ a b "eGain Communications Files for $60m IPO". Computergram International. 27 July 1999. Retrieved 21 April 2014. 
  9. ^ Cohen, Jason Z. (24 September 1999). "Internet Server Priced At Top; Netzero To Post Initial Offering". Daily News. Retrieved 21 April 2014. 
  10. ^ "eGain prices secondary public offering of common stock". Internet Business News. 14 February 2013. Retrieved 21 April 2014. 
  11. ^ Haimila, Sandra (1 March 2016). "KMWorld 100 Companies That Matter in Knowledge Management". KMWorld. Retrieved 17 January 2017. 
  12. ^ "eGain featured in KMWorld's 100 Companies that Matter in Knowledge Management list fifth year in a row". eGain (press release). 28 February 2011. Retrieved 21 April 2014. 
  13. ^ McKellar, Hugh (1 March 2007). "KMWorld 100 Companies That Matter in Knowledge Management". KMWorld. Retrieved 21 April 2014. 

External links[edit]