Electronic billing

From Wikipedia, the free encyclopedia

Electronic billing or electronic bill payment and presentment, is when a seller such as company, organization, or group sends its bills or invoices over the internet, and customers pay the bills electronically.[1] This replaces the traditional method where invoices are sent in paper form and payments are done by manual means such as sending cheques.

Advantages to electronic billing include the faster presentation of invoices and reductions in costs compared to handling paper documents. However, to take full advantage of electronic billing both seller and buyer need to have in place computer systems able to handle electronic billing and have access to financial institutions that can do electronic payments.


The development of electronic billing and payments started in the late 20th century, and whilst its exact origins are unclear, it is generally agreed that development of electronic billing coincided with the rise of the Information Age. It went hand-in-hand with the development of internet banking, introduction of accounting software and widespread use of email.[2]

In the United States, the Council for Electronic Billing and Payment of the National Automated Clearing House Association (NACHA) is credited with broadly promoting and communicating various forms of electronic billing in the early 2000s.[2] NACHA promoted activities and initiatives that facilitated the adoption of electronic payments in the areas of Internet commerce, electronic bill payment and presentment, financial electronic data interchange (EDI), international payments, electronic checks, electronic benefit transfer (EBT) and student lending. Certain electronic billing applications also provide the ability to electronically settle payment for goods or services.

Types of electronic billing[edit]

  • Biller-direct – where consumers make payments directly to one biller that issues bills that they receive at the website of the firm that issued the bill. An example would be of a public utility company offering this payment service to its consumers.[3] A market has emerged for outsourced billing providers who specialize in electronic billing processes and technology for companies that need to send bills directly to their customers.[4]
  • Bank-aggregator – where a payment is made at an aggregator or consolidator site, usually from a consumer's bank's website. This model allows the consumer to make payments to multiple billers that are pre-registered to receive payments.[3] Examples are OneVu in the UK and eBill in Switzerland.

Parties involved[edit]

Billers, bankers, aggregators and consolidators can play various roles in the overall process. Once roles are defined, it is easier to identify which model is most appropriate for the client's strategy. Billers may also implement more than one model in order to best serve their clients. Because the industry is continuously changing and redefining, the options and opportunities will continue to expand.

  • Biller payment provider (BPP) – An agent of the biller that accepts remittance information on behalf of the biller.
  • Biller service provider (BSP) – An agent of the biller that provides the service for the biller.
  • Consolidator – A biller service provider that consolidates bills from multiple billers or other bill service providers (BSPs) and delivers them for presentment to the customer service provider (CSP).[5]
  • Customer service provider (CSP) – An agent of the customer that provides an interface directly to customers, businesses or others for bill presentment. CSP enrolls customers, enables presentment and provides customer care, among other functions.

Slow development due to legacy systems[edit]

In developed countries existing legacy banking systems and rules has slowed down the development of electronic billing. For example, in the United States financial institutions typically formally prohibit the use of their consumer electronic bill payment systems for payments to certain agencies such as: collection agencies, or recipients of court-ordered payments like child support or alimony. Any organizations or individuals outside of the United States are also usually excluded. Payments to government agencies for utilities such as water are usually permitted.

Electronic bill pay systems fall into two categories, "pay-anyone" services and restricted biller list services. In a pay-anyone service, the provider will facilitate a payment to the payee regardless of whether they have an electronic connection with that payee or not. If they cannot deliver the payment to the payee electronically, they will print and mail a paper check on the payer's behalf. The largest providers of electronic bill pay services can deliver about 80% of their payments electronically, so 20% of payments facilitated by the large pay-anyone services are still made by mailing a paper check to the biller. This is the primary reason why some billers in a pay-anyone service require as much as a 5-day lead time for the payment to reach the payee.

Restricted biller list payment services allow paying any biller in the provider's network, and in these services where the provider has an electronic relationship with the biller, the payments will be delivered electronically.

In 2022 Aite Novarica, has published a new state of the market research which provides interesting look on the Electronic Billing market in the US. Biller Direct EBPP Solutions the report mentions not only the legacy solutions but also new and innovative technologies and solutions. The report mentioned: ACI Worldwide, Alacriti, Aliaswire, Amazon, American Family, BillGo, BillingTree, Billtrust, BlytzPay, Canam Steel, CapitalOne, Comerica, County of Los Angeles, Dade Systems, Dominion Energy, Drive Time, Eversource, Excelon, Farmer's Insurance, Fifth-Third Bank, FIS, Fiserv, Georgia Power, Grameen America, High Radius, Internal Revenue Service, InvoiceCloud, John Hancock, KUBRA, Liberty Mutual Insurance, Mastercard, Miami-Dade County, Mint.com, Mitsubishi, Mountain America Credit Union, MyCheckFree.com, National Grid, NCR, New York Life Insurance, Nissan, Ohio Mutual Insurance, Oklahoma Wesleyan University, OneMain Financial, Opportun, Paymentech, Paymentus, PayNearMe, PayPal, PNC Bank, Point and Pay, Pulte Mortgage, QuickBooks, Repay, Santander, Solano County, California, Southwest Gas, State of California, Stripe, SWBC, TDBank, Technology Credit Union, Transactis, Uber, United Auto Credit, U.S. Bank, Veridian Credit Union, VPS, WageWorks, Wells Fargo, Westlake Financial, and Wyndam Vacation Rentals.

See also[edit]


  1. ^ "What is EBPP (electronic bill presentment and payment)?". webopedia.com. 21 February 2001. Retrieved 13 July 2008.
  2. ^ a b Sorensen, Daniel (18 January 2018). "eBilling - What is Electronic Billing? eBilling, eInvoicing, and ePayments". Tipalti. Retrieved 2 August 2019.
  3. ^ a b Kagan, Julia. "Electronic Bill Payment & Presentment (EBPP)". Investopedia. Retrieved 2 August 2019.
  4. ^ Aite Group independent research firm report on biller-direct vendors by Gwenn Bezard. August 29, 2013.
  5. ^ Information on several solutions