Expedia: Difference between revisions

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|author = Rich Barton and Lloyd Frink
 
|author = Rich Barton and Lloyd Frink
 
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Expedia cheats their customers. Customer service is incompetent and rude.
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I called to cancel a ticket and after a total of 5 calls that lasted about 1 hr, I got a confirmed cancellation and the comment "we have no idea how much your refund is but if you want to use it for another ticket it will be $250 change fee". DON'T USE EXPEDIA! Other sites are cheaper and have better service.
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'''Expedia''' is an [[Internet]]-based [[travel agency]] and a part of [[Expedia, Inc.]] based in the [[United States of America|US]] with localized sites for 18 countries. It books [[airline]] tickets, [[hotel]] reservations, [[automobile|car ]] rentals, [[cruise ship|cruises]], vacation packages, and various attractions and services via the [[World Wide Web]] and telephone travel agents. The site uses multiple [[computer reservations system|global distribution systems]] like [[Amadeus CRS|Amadeus]] or the [[Sabre (computer system)|Sabre]] reservation systems for flights and for hotels, [[Worldspan]], and Pegasus, along with their own hotel reservation system for their contracted bulk rate reservations. This last is shared with other [[Expedia, Inc.]] sites.<ref>[http://www.expedia.com/daily/home/vendor/gds.asp Expedia GDS hotel description]</ref>
 
'''Expedia''' is an [[Internet]]-based [[travel agency]] and a part of [[Expedia, Inc.]] based in the [[United States of America|US]] with localized sites for 18 countries. It books [[airline]] tickets, [[hotel]] reservations, [[automobile|car ]] rentals, [[cruise ship|cruises]], vacation packages, and various attractions and services via the [[World Wide Web]] and telephone travel agents. The site uses multiple [[computer reservations system|global distribution systems]] like [[Amadeus CRS|Amadeus]] or the [[Sabre (computer system)|Sabre]] reservation systems for flights and for hotels, [[Worldspan]], and Pegasus, along with their own hotel reservation system for their contracted bulk rate reservations. This last is shared with other [[Expedia, Inc.]] sites.<ref>[http://www.expedia.com/daily/home/vendor/gds.asp Expedia GDS hotel description]</ref>
   

Revision as of 18:01, 15 September 2009

Expedia.com
Expedia logo
250px
Homepage of Expedia.com
Type of site
booking service
Headquarters Santa Monica, California, USA
Owner Expedia, Inc.
Created by Rich Barton and Lloyd Frink
Website http://www.expedia.com
Commercial Yes
Registration Yes

Expedia cheats their customers. Customer service is incompetent and rude. I called to cancel a ticket and after a total of 5 calls that lasted about 1 hr, I got a confirmed cancellation and the comment "we have no idea how much your refund is but if you want to use it for another ticket it will be $250 change fee". DON'T USE EXPEDIA! Other sites are cheaper and have better service.


Expedia is an Internet-based travel agency and a part of Expedia, Inc. based in the US with localized sites for 18 countries. It books airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the World Wide Web and telephone travel agents. The site uses multiple global distribution systems like Amadeus or the Sabre reservation systems for flights and for hotels, Worldspan, and Pegasus, along with their own hotel reservation system for their contracted bulk rate reservations. This last is shared with other Expedia, Inc. sites.[1]

In 2006, Expedia.com was awarded a Webby Award in the area of "Best In Travel Websites" [2] and a Stevie Award from the American Business Association for "Most Innovative Company".[3]

Expedia was started by Microsoft, which they then spun off as a multi-billion dollar company because it was "no longer about software intensive technology" and they were "concerned that they would not do their best at this."[4]

References

  1. ^ Expedia GDS hotel description
  2. ^ 10th Annual Webby Awards Nominees & Winners webbyawards.com
  3. ^ The American Business Awards stevieawards.com
  4. ^ Bill Gates on the CNBC TV Show The Big Idea