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Experian plc
Public limited company
Traded asLSEEXPN
FTSE 100 Component
IndustryBusiness services
Founded1996; 23 years ago (1996)
HeadquartersDublin, Republic of Ireland (incorporated)
Nottingham, United Kingdom (UK Headquarters)[1][2] Costa Mesa, California, United States
Bogotá, Republic of Colombia (Operating as Datacrédito Experian)
Key people
Don Robert, Chairman
Brian Cassin (CEO)
RevenueUS$4.662 billion (2018)[3]
US$1.095 billion (2018)[3]
US$815 million (2018)[3]
Number of employees
16,239 (2018)[3]
Websitewww.experianplc.com Edit this at Wikidata

Experian plc is an Irish consumer credit reporting company. Experian collects and aggregates information on over one billion people and businesses including 235 million individual US consumers and more than 25 million US businesses.[4][5] Based in Dublin, Ireland, the company operates in 37 countries with headquarters in the United Kingdom, the United States, and Brazil. The company employs approximately 17,000 people and reported revenue for 2018 of US $4.6 billion.[6] It is listed on the London Stock Exchange and is a constituent of the FTSE 100 Index. Experian is a partner in the UK government's Verify ID system and USPS Address Validation. It is one of the "Big Three" credit-reporting agencies, alongside TransUnion and Equifax.[7]

In addition to its credit services, Experian also sells decision analytic and marketing assistance to businesses, including individual fingerprinting and targeting.[8] Its consumer services include online access to credit history and products meant to protect from fraud and identity theft.[9] Like all credit reporting agencies, the company is required by US law to provide consumers with one free credit report every year.[10]


The company was established in the United States as TRW Information Systems and Services Inc., a subsidiary of TRW Inc., when it acquired Credit Data in 1968.[11] In November 1996, TRW sold the unit, as Experian, to two Boston private equity firms: Bain Capital and Thomas H. Lee Partners. Just one month later, the two firms sold Experian to The Great Universal Stores Limited, a retail conglomerate with millions of customers paying for goods on credit, based in Manchester, England (later renamed GUS).[12]

The Great Universal Stores Limited had employed John Peace, a computer programmer, to combine the mail order data from various of its subsidiaries and businesses to create a central database, to which was later added electoral roll data as well as county court judgements. The original computerized credit referencing software was created at Midland Household Stores (MHS), part of the retail sector of GUS, in 1971, designed by John Edwards and programmed by Richard Brown.[13] GUS's database was commercialised in 1980 under the name Commercial Credit Nottingham (CCN). So when The Great Universal Stores Limited acquired Experian in 1996,[14] Experian was merged into CCN.[15]

During the next ten years, Experian broadened its product range to new industry sectors, beyond financial services, and entered new markets such as Latin America, Asia Pacific and Eastern Europe. The business expanded through both organic development and acquisitions.[15] In October 2006 Experian was demerged from the British company GUS and listed on the London Stock Exchange.[16]

In August 2005, Experian accepted a settlement with the Federal Trade Commission (FTC) over charges that Experian had violated a previous settlement with the FTC. The FTC's allegations concerned customers who signed up for the "free credit report" at Experian's Consumerinfo.com site. The FTC alleged that ads for the "free credit report" did not adequately disclose that Experian would automatically enroll customers in Experian's $79.95 credit-monitoring program.[17][18]

In January 2008, Experian announced that it would cut more than 200 jobs at its Nottingham office as it moved development work to India to reduce costs.[19]

Experian shut down its Canadian operations on 14 April 2009.[20]

In March 2017, Experian agreed to pay a $3 million fine related to giving credit scores to consumers that were not their true credit score. The Consumer Financial Protection Bureau was the United States federal agency who imposed the fine.[21]

In May 2018, Experian and Mitek formed a partnership to add identity document verification and biometric facial matching to its digital identity verification software. Experian’s CrossCore fraud prevention and identity platform will feature Mitek’s Mobile Verify and Mobile Fill solutions to deliver seamless new account opening and help businesses achieve compliance and mitigate fraud exposure, according to the announcement.[22]


In the United States, like the other major credit reporting bureaus, Experian is chiefly regulated by the Fair Credit Reporting Act (FCRA). The Fair and Accurate Credit Transactions Act of 2003, signed into law in 2003, amended the FCRA to require the credit reporting companies to provide consumers with one free copy of their credit report per 12-month period. Like its main competitors, TransUnion and Equifax, Experian markets credit reports directly to consumers. Experian heavily markets its for-profit credit reporting service, FreeCreditReport.com, and all three agencies have been criticised and even sued for selling credit reports that can be obtained at no cost.[23][24]

Its market segmentation tool, Mosaic, is used by political parties to identify groups of voters. In the British version there are 15 main groups, broken down into 89 hyperspecific categories, from "corporate chieftains" to "golden empty-nesters" which can be taken down to the level of individual postcodes. It was first used by the Labour Party, but then taken up by the Conservatives in the 2015 General Election campaign.[25]

Sales to identity thieves[edit]

In 2013 a Vietnamese national, Hieu Minh Ngo,[26] was charged by the U.S. Department of Justice with attempting to sell personally identifiable information on hundreds of thousands of U.S. residents. This information had been allegedly purchased from Experian subsidiary and data aggregator Court Ventures. However Ngo testified under oath that the information he had sold to identity thieves had actually been acquired from another hacker based out of Russia, and not Experian or Court Ventures. Ngo then resold the information he acquired from the Russian hacker through the identity fraud enabling websites Superget.info and Findget.me.[27][28][29][30][31] The information offered for anonymous sale on these websites included individual's name, address, Social Security number, date of birth, place of work, duration of work, state driver's licence number, mother's maiden name, bank account number(s), bank routing number(s), email account(s) and other account passwords.[31]

2015 data breach[edit]

Letter from Experian North America CEO, Craig Boundy, informing T‑Mobile customer their personal information was compromised in Experian server hack.

On 1 October 2015 Experian announced that they had discovered a breach existing between 1 September 2013 and 16 September 2015. As many as 15 million people who used the company’s services, among them customers of American cellular company T-Mobile who had applied for Experian credit checks, may have had their private information exposed.[32][33]

See also[edit]


  1. ^ Feisst, Melanie (27 July 2006). "Ireland has the edge, says expansive GUS". Retrieved 25 July 2016.
  2. ^ "About Experian | Company Profile | Office Locations|". Retrieved 25 July 2016.
  3. ^ a b c d "Annual Report 2018" (PDF). Experian. 3 March 2019.
  4. ^ "Credit Services". Experian plc. Retrieved 23 September 2017.
  5. ^ "About Experian | Company Profile | Corporate Fact Sheet". www.experian.com. Retrieved 23 September 2017.
  6. ^ "Credit Report Company Information at Experian.com". www.experian.com. Retrieved 23 September 2017.
  7. ^ "How to protect yourself against the theft of your identity". The Economist. 14 September 2017. Retrieved 15 September 2017.
  8. ^ Ingram, David. "Facebook cuts ties to data brokers in blow to targeted ads". U.K. Retrieved 29 March 2018.
  9. ^ "Experian's Four Principal Business Groups". www.experian.com. Retrieved 23 September 2017.
  10. ^ "Free Credit Reports". Consumer Information. 26 March 2013. Retrieved 23 September 2017.
  11. ^ "A Brief History of Experian" (PDF). Experian. p. 7. Retrieved 4 March 2018.
  12. ^ "GUS shares soar on pounds 1bn acquisition". The Independent. 15 November 1996. Retrieved 4 March 2018.
  13. ^ "John Wilfred Peace". Bloomberg. Retrieved 2 January 2014.
  14. ^ "Large British Retailer to buy US credit data company". New York Times. 15 November 1996. Retrieved 18 April 2011.
  15. ^ a b "Experian history". Experianplc.com.
  16. ^ "London Stock Exchange company profile". London Stock Exchange. Retrieved 17 July 2009.
  17. ^ "Consumerinfo.com Settles FTC Charges". Federal Trade Commission. Archived from the original on 6 June 2010. Retrieved 15 July 2010.
  18. ^ Quotation marks around "free credit report" are part of FTC press release
  19. ^ Experian to cut 200 jobs Computer Weekly. Retrieved 3 March 2008.
  20. ^ Experian Canada. Retrieved on 25 March 2009
  21. ^ Koren, James Rufus (23 March 2017). "Credit bureau Experian fined $3 million over misleading credit scores". Los Angeles Times. Retrieved 24 March 2017.
  22. ^ "Mitek and Experian partner to add ID document and facial verification to CrossCore". BiometricUpdate. 31 May 2018. Retrieved 25 September 2018.
  23. ^ Sullivan, Bob (10 May 2005). "Many free credit reports still aren't free". MSNBC. Retrieved 29 October 2006.
  24. ^ "Experian, Consumerinfo.com Named in Class Action Suit". ConsumerAffairs.com. Archived from the original on 2 November 2006. Retrieved 29 October 2006.
  25. ^ "Tories identify eight groups of voters as Labour look to Obama campaign for inspiration: The sophisticated tools that rivals hope will win them 2015 election revealed". Independent. 6 November 2013. Retrieved 1 November 2016.
  26. ^ "Vietnamese National Charged in Widespread International Scheme to Steal and Sell Hundreds of Thousands of U.s. Persons' Personally Identifiable Information". Retrieved 25 March 2016.
  27. ^ Schwartz, Mathew (21 October 2013). "Experian Sold Data To Vietnamese ID Theft Ring". InformationWeek. UBM Tech. Retrieved 22 October 2013.
  28. ^ Seltzer, Larry (21 October 2013). "Experian caught up in ID theft investigation". ZDNet. CBS Interactive. Retrieved 22 October 2013.
  29. ^ Masnick, Mike (21 October 2013). "How Experian Sold Consumer Data To Popular ID Theft Service". Techdirt. Floor64, Inc. Retrieved 22 October 2013.
  30. ^ Doctorow, Cory (21 October 2013). "Experian sold consumer data to identity thieves' service". Boing Boing. Retrieved 22 October 2013.
  31. ^ a b Krebs, Brian (20 October 2013). "Experian Sold Consumer Data to ID Theft Service". krebsonsecurity.com. Retrieved 22 October 2013.
  32. ^ Thielman, Sam. "Experian hack exposes 15 million people's personal information". The Guardian. London. Retrieved 26 October 2015.
  33. ^ "Experian Breach Affects 15 Million Consumers". Krebs on Security. Retrieved 23 September 2017.

External links[edit]