Fairfield Inn by Marriott

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Fairfield Inn & Suites
Industry Hospitality, tourism
Founded 1987
Area served
Worldwide
Parent Marriott International

Fairfield Inn by Marriott is a lower-cost, economy chain of hotels that are franchised by Marriott International. The properties are geared towards guests requiring a place to sleep with fewer amenities, thus allowing Marriott to offer lower prices than would otherwise be possible. This is accomplished via cost-saving measures, such as consistent building architecture and bedding, and the omission of a full-service restaurant. However, a complimentary hot breakfast is included.[1]

Overview[edit]

Marriott International developed the concept for Fairfield Inn in the late 1980s to compete with other economy limited-service (ELS) hotel chains (below $45 a night) like Days Inn, Hampton Inn, and Red Roof Inn. The first location opened in October 1987 in Atlanta, Georgia. Facing well-established competition, Fairfield Inn needed a strategy to differentiate itself from its competitors. Management implemented Scorecord terminals to allow guests to rate the hotels as either 'excellent', 'average', or poor'. Marriott was then able to track important metrics and provide superior customer service. Additionally, Fairfield Inn placed a heavy emphasis on quality personnel selection to find friendly and positive staff that would also help reduce turnover. This was supported by providing higher wages than competitors (at the time being in the top 25% of wages within the lodging industry).[2]

Many properties have amenities such as a pool, exercise room, whirlpool, same-day dry cleaning, vending machines, business centers, and meeting rooms. Early properties had outside corridors on the first two floors and traditional interior halls on the third floor, as well as stucco paint. Now, all new hotels have traditional interior halls and a number of designs. The brand formerly included properties dubbed "Fairfield Suites"; however, in 1998, those properties became the separate SpringHill Suites chain within the Marriott corporation. Many properties feature both suites and rooms, and these are called "Fairfield Inn and Suites." As of February 2017, there are a total of 800 Fairfield Inn hotels worldwide. The Senior Vice President in charge of Fairfield Inn is Liam Brown.[3]

Features[edit]

The features are marketed as "everything you need to propel your productivity". Free wifi is included, and all room have a flexible ergonomic desk and chair.[4] A complimentary hot breakfast is included. [5] Other traditional hotel amenities that are included are a business center with printing capabilities, in-room television, mini-refrigerator, and microwave. Most properties also have a pool and fitness center.[6]

Inspiration[edit]

The name Fairfield comes from a farm that J. Willard Marriott purchased for his family's enjoyment, the Fairfield Farm. Originally owned by the King of England, Fairfield farm reminded Marriott of the western ranches of his childhood. After being refurbished in 1997, Fairfield Farm opened as Marriott's only bed and breakfast, The Inn at Fairfield Farm.[7]

References[edit]

  1. ^ "Eat Well". Fairfield Inn & Suites. Marriott International, Inc. Retrieved 18 January 2017. 
  2. ^ Fairfield Inn Case Study Harvard Business Review
  3. ^ Liam Brown executive background
  4. ^ "Hotel Tour". Fairfield Inn & Suites. Marriott International, Inc. Retrieved 18 January 2017. 
  5. ^ "Eat Well". Fairfield Inn & Suites. Marriott International, Inc. Retrieved 18 January 2017. 
  6. ^ "Hotel Amenities". Fairfield Inn & Suites. Marriott International, Inc. Retrieved 18 January 2017. 
  7. ^ "Hotel History". Fairfield Inn & Suites. Marriott International, Inc. Retrieved 18 January 2017. 

External links[edit]