FirstGroup operates bus, coach, rail & tram services in the United Kingdom, United States, Canada & Ireland
|Owner||Publicly owned (LSE: FGP)|
|Transit type||bus, coach, rail, tram & yellow school bus|
|Chief executive||Tim O'Toole (CEO)
Martin Gilbert (Chairman)
|Headquarters||Aberdeen, Scotland, United Kingdom|
|Began operation||September 1986|
|Traded as||LSE: FGP|
|Revenue||£6,717.4 million (March 2014)|
|£268.0 million (March 2014)|
|£64.2 million (March 2014)|
Number of employees
|116,000 (March 2014)|
FirstGroup is a British transport group, registered and operating in the United Kingdom. The company also operates transport services in Ireland, Canada and the United States. It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index.
- 1 History
- 2 Operations
- 3 Corporate branding and liveries
- 4 Current operating companies
- 5 Services formerly operated
- 6 References
- 7 External links
In September 1986 the Somerset based services of the Bristol Omnibus Company that were rebranded in 1985 as Badgerline were purchased by a management buyout. As Badgerline Group, it expanded through acquisition purchasing 12 other formerly nationalised bus companies in England and Wales. Badgerline Group became a public limited company in November 1993.
In January 1989 Grampian Regional Transport, the bus operator in Aberdeen owned by Grampian Regional Council, was privatised in a management buyout led by its then general manager Moir Lockhead. As GRT Bus Group, it expanded through acquisition purchasing six former nationalised bus companies in England and Scotland. GRT Bus Group became a public limited company in April 1994.
At the time of the merger, FirstBus had 5,600 buses, 4,000 of which came from Badgerline. Badgerline's Trevor Smallwood became chairman of FirstBus, while GRT head Moir Lockhead became deputy chairman and chief executive.
FirstBus continued the policy of growth by acquisition acquiring former council owned operations and companies formerly owned by English, Welsh and Scottish nationalised operators. FirstBus went on to acquire larger urban metropolitan operators by taking advantage of the privatisation of the PTE bus operations and the privatisation of London bus services. FirstBus acquired GM Buses North in Manchester and Strathclyde Buses in Glasgow in 1996, Mainline in South Yorkshire and CentreWest in London in 1997, and Capital Citybus in London in 1998.
The company was renamed FirstGroup in December 1997 after the company moved into railways in February 1996 with the Privatisation of British Rail, through a 24.5% shareholding in Great Western Holdings that won the Great Western and North Western franchises, and a 100% shareholding in First Great Eastern that ran the Great Eastern franchise from January 1997. In March 1998 FirstGroup purchased the 75.5% shares in Great Western Holdings it did not already own and rebranded the franchises First Great Western and First North Western.
In September 1998 FirstGroup made its first overseas foray when New World First Bus commenced operating bus services in Hong Kong formerly operated by China Motor Bus. FirstGroup had a 26% shareholding in the joint venture. In May 2000 FirstGroup sold its shares to joint venture partner New World Development.
In August 2003 FirstGroup purchased GB Railways which owned Anglia Railways and GB Railfreight and held 80% of the shares in Hull Trains. Having not been shortlisted for the Greater Anglia Rail Franchise, this gave FirstGroup another chance to bid. However it was unsuccessful and the franchise was awarded to National Express from April 2004 including the services operated by First Great Eastern.
In February 2004 FirstGroup's joint venture with Keolis commenced operating the First TransPennine Express rail franchise, FirstGroup having a 55% shareholding. In April 2004 FirstGroup commenced operating the First Great Western Link franchise and in October 2004 the First ScotRail franchise. In December 2004 the remainder of First North Western passed to Northern Rail, some services having already been transferred to Arriva Trains Wales and FirstTranspennine Express.
In April 2006 FirstGroup commenced operating the First Capital Connect franchise and a renewed First Great Western franchise that had been expanded to include the Thames Trains and Wessex Trains franchises.
In February 2007 FirstGroup agreed to buy the US-based firm Laidlaw, an operator of inter-city coaches and yellow school buses across North America, for £1.9 billion (US$3.7 billion). This also gave it a controlling stake in Greyhound Lines, the largest bus operator in North America. The Greyhound name and the names of Canadian subsidiaries of Greyhound Canada were retained, and all other Laidlaw-owned services in the United States and Canada were rebranded under the First or Greyhound names, except for Voyageur Colonial and Grey Goose in Canada.
In May 2007 FirstGroup purchased some bus services in the Rhine-Neckar region of Germany.
In January 2009 DSBFirst, FirstGroup's joint venture with Danish State Railways commenced operating the Oresundtrain rail franchise from Helsingør and Nivå in Denmark along the Kystbanen line and over the Øresund Bridge to Malmö, Växjö, Kalmar, Karlskrona and Gothenburg in Sweden. FirstGroup had a 25% shareholding in the Danish business and 20% in the Swedish business. By March 2011 this was 30%.
In June 2009 FirstGroup made a takeover offer for fellow transport operator National Express Group, which was struggling with debt at the time and was struggling to hold onto its National Express East Coast rail franchise. This was rejected, National Express saying it did not "consider it appropriate" at the time to discuss a takeover. FirstGroup believed that there was "significant industrial and commercial logic" for a merger, but National Express wished to focus on its own initiatives.
In September 2010 former London Underground managing director Tim O'Toole, already a board member since May 2009 and Chief Operating Officer and Deputy Chief Executive since June 2010, was announced as the successor to retiring group Chief Executive Officer Moir Lockhead with effect from 31 March 2011.
In September 2011 FirstGroup's German bus operations were sold to Marwyn European Transport.
In July 2012 FirstGroup provided bus and coach services for the London 2012 Olympic Games. This involved the provision of venue shuttle and park and ride services, services connecting peripheral park and ride sites on the M25 with the Olympic Park and Ebbsfleet, and a nationwide network of express coaches to the Olympic Park and the Weymouth and Portland sailing venue. The services required around 900 vehicles in total, although some were sub-contracted.
In April 2015 FirstGroup stopped running ScotRail, which is now run by Abellio.
FirstGroup plc is Britain's largest bus operator, running more than 20% of all local bus services. A fleet of nearly 9,000 buses carries some 2.9 million passengers a day in more than 40 major towns and cities. FirstGroup also runs passenger rail services in the UK. Passenger rail franchises consist of First Great Western and First TransPennine Express (55% shareholding). It also operates Hull Trains (80% shareholding), a non-franchised open access passenger train service. FirstGroup operates tram services on the London Tramlink network carrying approximately 24 million passengers a year on behalf of Transport for London.
In North America, FirstGroup has several divisions: First Student, which runs school bus routes; First Transit, which holds many city and county public transport contracts; and First Vehicle Services, which maintains vehicles for many corporations, organisations and local governments, including the other First divisions and Greyhound lines. Canadian operations are provided through its First Canada subsidiary, which operates school buses and fulfills public transport contracts.
FirstGroup owns and operates the Aircoach service in Dublin, linking Dublin Airport with the city centre, the south side of Dublin, Greystones and Bray as well as long-distance express services runs to Cork and Belfast. Aircoach also operates car park shuttles at Dublin Airport. Until 2009 Aircoach did not carry corporate branding. Buses introduced since January 2009 on Aircoach carry a FirstGroup logo alongside the Aircoach logo.
Corporate branding and liveries
FirstGroup has always had a consistent brand and uses the First brand for most of its operations. FirstBus began to apply a standard corporate typeface to its fleet names in the late 1990s, introducing the stylised f logo depicting a road. A corporate white, pink and blue livery was introduced, nicknamed "Barbie", to new buses, while further bus company acquisitions continued. Inherited bus fleets were initially left in their original colours with First fleet names, with the intention that the Barbie scheme would stand for a set service quality. Later older buses received a modified "Barbie 2" livery.
As part of its corporate branding, First subsequently removed all local branding for its bus services, buses simply carried the 'First' brand, although each company still operated independently. In 2012, the group began to introduce a new purple, white and lilac livery to its bus fleets, which also reinstated local branding. In January 2014, the company rebranded its First Somerset & Avon operations in Bridgwater and Taunton as The Buses of Somerset, using a two-tone green livery.
First's TransPennine Express and Hull Trains operations carry a predominantly blue livery, including white, pink and purple. This was also used by First Great Western until it began to rebrand with a new green livery as Great Western Railway on 20 September 2015.
London Tramlink operations are painted in white, green and blue as per Transport for London requirements. In Scotland, First ScotRail operated with a blue livery with white saltire markings on the carriage ends, as mandated by the Scottish Government's transport agency Transport Scotland.
Similarly, in North America, all owned and operated services are operated under the First or Greyhound brands except in the Canadian provinces of Quebec and Manitoba for regulatory reasons, and vehicles operated under contract to public agencies, which carry the branding of the agency that owns the particular bus. All American subsidiaries of Greyhound Lines are now operated under the Greyhound name. Greyhound UK services in the United Kingdom are painted in the same navy blue and grey livery introduced to the American Greyhound fleet in 2009.
Current operating companies
Bus & coach services
- First Aberdeen (formerly First Grampian)
- First Berkshire & The Thames Valley (formerly First Beeline)
- First Bristol & First Somerset & Avon (formerly First Cityline, First Badgerline)
- First Cymru
- First Essex (formerly First Eastern National, First Thamesway)
- First Glasgow (formerly First Kelvin and First Greater Glasgow)
- First Greater Manchester
- First Pioneer (part of First Greater Manchester)
- First Hampshire & Dorset (formerly First Southampton, First Provincial and the Dorset operations of First Southern National)
- First Leicester
- First Midland Red (sometimes referred to as First Wyvern)
- First Norfolk & Suffolk (Sometimes referred to as First Eastern Counties)
- First Northern Ireland
- First Potteries (operating in Staffordshire and South Cheshire, formerly First PMT/PMT Limited)
- First Scotland East (formerly First SMT, First Borders and First Midland Bluebird)
- First Falkirk
- First East Lothian
- First Bluebird
- First South West (formerly First Western National & North Devon Red Bus)
- The Buses of Somerset includes Somerset services of the former First Southern National
- First South Yorkshire
- First West Yorkshire
- First York (including the York Park and Ride operated by First)
- First Rail Support provide emergency and planned rail replacement transport to train operating companies using First and non First Transport through its 24-hour control room in Simonstone, Lancashire.
- First Student (school, charter bus and public transit services)
- Greyhound Canada (intercity bus services)
- First Transit (bus and rapid transit)
- First Student (school bus services)
- Greyhound (intercity bus services)
- First TransPennine Express joint venture with Keolis (55% shareholding)
- Great Western Railway
- Heathrow Connect joint venture with Heathrow Airport Holdings (until May 2018) 
- Hull Trains (80% shareholding)
- London Tramlink
Services formerly operated
Bus & coach services
- FirstGroup Rhein-Neckar sold September 2011 to Marwyn European Transport
- First Northampton ceased 14 September 2013
- First London from March 1997 until September 2013, most operations sold to Go-Ahead London, Metroline and Tower Transit, remainder ceased upon expiry of contracts in September 2013
- First Great Eastern from January 1997 until April 2004, incorporated into Greater Anglia Rail Franchise subsequently operated by National Express as One
- First North Western from March 1997 until December 2004, operations split between Arriva Trains Wales, First TransPennine Express and Northern Rail
- First GBRf from August 2003 until sold in June 2010 to Eurotunnel Group, rebranded as GB Railfreight
- First Capital Connect from April 2006 until September 2014, succeeded by Govia Thameslink Railway
- First ScotRail from October 2004 until March 2015, succeeded by Abellio ScotRail & Caledonian Sleeper
Denmark & Sweden
- "FirstGroup Annual Report 31 March 2014" (PDF). FirstGroup plc. Retrieved 28 March 2015.
- Companies House extract company no SC157176 FirstGroup plc
- FirstGroup plc Ord 5p London Stock Exchange
- "RESEARCH PAPER 99/59". www.parliament.uk/. 8 June 1999. Retrieved 25 Mar 2015.
- Interview with Moir Lockhead. 11 April 2006
- Badgerline links with GRT The Independent 5 April 1995
- Buses Magazine, Issue 648, March 2009, Ian Allan.
- "£75m of additional passenger benefits agreed with FirstGroup" (Press release). Department for Transport. 6 March 1998.
- "Conditions met for FirstGroup takeover of Great Western" (Press release). Department for Transport. 30 March 1998.
- FirstGroup Annual Report 31 March 1999 FirstGroup plc
- UK bus operator wins £55m franchise The Independent 1 April 1998
- Milestones 2000 NWS Holdings Limited
- FirstGroup to Buy Ryder Unit Europolitics 8 September 1999
- "Croydon Tramlink Light Rail Network". International Railway Journal (London). June 2000.
- GB Rail Offer Unconditional FirstGroup plc corporate news 14 August 2003
- Aircoach Announces 15m Euro Deal Aircoach news 7 November 2003
- SRA Announce Preferred Bidder for TransPennine Express Franchise Strategic Rail Authority announcement 28 July 2003
- Keolis in the UK Keolis SA
- Preferred Bidder Announced for New Thames Trains Franchise Strategic Rail Authority announcement 4 November 2003
- FirstGroup clinches Scottish rail franchise The Telegraph 12 June 2004
- Department for Transport Announces Winner of Thameslink/GN Franchise Department for Transport press release 13 December 2005
- Greater Western Franchise Department for Transport publication 2 February 2006
- Wessex Train Company News Tessa
- "FirstGroup buys Greyhound buses". BBC News. 9 February 2007.
- FirstGroup starts operations in Scandinavia FirstGroup plc news 12 January 2009
- FirstGroup Annual Report 31 March 2011 FirstGroup plc
- "National Express turns down bid". BBC News. 29 June 2009. Retrieved 29 June 2009.
- "FirstGroup plc: Disposal of rail freight business" (Press release). FirstGroup. 1 June 2010.
- Rose, Michael (1 June 2010). "Eurotunnel buys GBRf from FirstGroup". Reuters.
- "First GBRf bought by Eurotunnel". RailNews (Stevenage). 1 June 2010.
- Miles, Tony (November 2010). "O'Toole takes over from Lockhead at FirstGroup". Modern Railways (London). p. 7.
- Milmo, Dan (22 September 2010). "Tim O'Toole confirmed as new FirstGroup chief executive". guardian.co.uk.
- FirstGroup sells German bus unit BBC News 30 September 2011
- DSB CEO dismissed over accounting irregularities Railway Gazette 1 April 2011
- Veolia takes over Öresund train services thelocal.se 28 June 2011
- Veolia takes over from troubled DSBFirst Railway Gazette 28 June 2011
- "Statement re Bus and Coach contract at London 2012 Games" (Press release). FirstGroup. 15 February 2010. Retrieved 16 April 2010.
- FirstGroup Announces Sale of Eight London Bus Depots FirstGroup 9 April 2013
- "Tramlink". Transport for London. Retrieved 2 March 2015.
- First Student About Us First Student
- First Transit About Us First Transit
- First Vehicle Services About Us First Vehicle Services
- "Aircoach". FirstGroup. Retrieved 20 May 2008.
- Makeover for First Aberdeen's Bus Fleet First Group plc press release 13 June 2012
- First introduces The Buses of Somerset Euro Transport 30 January 2014
- First drops corporate look in Somerset Bus & Coach Professional 5 February 2014
- ScotRail 25th Anniversary Publicity Materials Transport Scotland
- Greyhound Services & Routes Greyhound America
- "Crossrail Timetable". Retrieved 9 January 2015.
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