||This article possibly contains original research. (March 2013)|
Flaming usually occurs in the social context of an Internet forum, Internet Relay Chat (IRC), Usenet, by e-mail, game servers such as Xbox Live or PlayStation Network, and on video-sharing websites such as YouTube. It is frequently the result of the discussion of heated real-world issues such as politics, religion, and philosophy, or of issues that polarize sub-populations, but can also be provoked by seemingly trivial differences.
Deliberate flaming, as opposed to flaming as a result of emotional discussions, is carried out by individuals known as flamers, who are specifically motivated to incite flaming. These users specialize in flaming and target specific aspects of a controversial conversation.
Many social researchers have investigated flaming, coming up with several different theories about the phenomenon. These include deindividuation and reduced awareness of other people's feelings (online disinhibition effect), conformance to perceived norms, miscommunication caused by the lack of social cues available in face-to-face communication, and antiprocess.
Jacob Borders, in discussing participants' internal modeling of a discussion, says:
Mental models are fuzzy, incomplete, and imprecisely stated. Furthermore, within a single individual, mental models change with time, even during the flow of a single conversation. The human mind assembles a few relationships to fit the context of a discussion. As debate shifts, so do the mental models. Even when only a single topic is being discussed, each participant in a conversation employs a different mental model to interpret the subject. Fundamental assumptions differ but are never brought into the open. Goals are different but left unstated. It is little wonder that compromise takes so long. And even when consensus is reached, the underlying assumptions may be fallacies that lead to laws and programs that fail. The human mind is not adapted to understanding correctly the consequences implied by a mental model. A mental model may be correct in structure and assumptions but, even so, the human mind—either individually or as a group consensus—is apt to draw the wrong implications for the future.
Thus, online conversations often involve a variety of assumptions and motives unique to each individual user. Without social context, users are often helpless to know the intentions of their counterparts. In addition to the problems of conflicting mental models often present in online discussions, the inherent lack of face-to-face communication online can encourage hostility. Professor Norman Johnson, commenting on the propensity of Internet posters to flame one another, states:
The literature suggests that, compared to face-to-face, the increased incidence of flaming when using computer-mediated communication is due to reductions in the transfer of social cues, which decrease individuals' concern for social evaluation and fear of social sanctions or reprisals. When social identity and ingroup status are salient, computer mediation can decrease flaming because individuals focus their attention on the social context (and associated norms) rather than themselves.
Generally, then, a lack of social context creates an element of anonymity, which allows users to feel insulated from the forms of punishment they might receive in a more conventional setting. Johnson identifies several precursors to flaming between users, whom he refers to as "negotiation partners," since Internet communication typically involves back-and-forth interactions similar to a negotiation. Flaming incidents usually arise in response to a perception of one or more negotiation partners being unfair. Perceived unfairness can include a lack of consideration for an individual's vested interests, unfavorable treatment (especially when the flamer has been considerate of other users), and misunderstandings aggravated by the inability to convey subtle indicators like non-verbal cues and facial expressions.
Evidence of debates which resulted in insults being exchanged quickly back and forth between two parties can be found throughout history. Arguments over the ratification of the United States Constitution were often socially and emotionally heated and intense, with many striking at one another with local newspapers. Also, such interactions have always been part of literary criticism. For example, Ralph Waldo Emerson's contempt for Jane Austen's works often extended to the author herself, with Emerson describing her as "without genius, wit, or knowledge of the world." In turn, Emerson himself was called a “hoary-headed toothless baboon" by Thomas Carlyle.
In the modern era, "flaming" was used at East Coast engineering schools in the United States as a present participle in a crude expression to describe an irascible individual and by extension to such individuals on the earliest Internet chat rooms and message boards. Internet flaming was mostly observed in Usenet newsgroups although it was known to occur in the WWIVnet and FidoNet computer networks as well. It was subsequently used in other parts of speech with much the same meaning.
The term "flaming" may originate from The Hacker's Dictionary, which in 1983 defined it as "to speak rabidly or incessantly on an uninteresting topic or with a patently ridiculous attitude". The meaning of the word has diverged from this definition since then.
Flame trolling is the posting of a provocative or offensive message, known as "flamebait", to a public Internet discussion group, such as a forum, newsgroup or mailing list, with the intent of provoking an angry response (a "flame") or argument over a topic the poster often has no real interest in. While flaming can occur as a result of legitimate debates or grievances, flame trolling implies the intentional posting of inflammatory, grossly offensive or menacing rhetoric or images for the fun of it in order to cause others harm.
As stated, flame trolling can stem from a variety of issues, including misunderstandings, frustration, and perceptions of unfairness. One motive (from trolls especially) is the desire for attention and for entertainment derived at the expense of others. Posted flamebait can provide the poster with a controlled trigger-and-response setting in which to anonymously engage in conflicts and indulge in aggressive behavior without facing the consequences that such behavior might bring in a face-to-face encounter, a fact parodied in a YouTube video by Isabel Fay. In other instances, flamebait may be used to reduce a forum's use by angering the forum users. In 2012, it was announced that the US State Department would start flame trolling jihadists as part of Operation Viral Peace.
A flame war results when multiple users engage in provocative responses to an original post—while the original post is usually flamebait, this is not always the case. Flame wars often draw in many users (including those trying to diffuse the flame war) and can overshadow regular forum discussion if left unchecked.
Resolving a flame war can be difficult, as it is often hard to determine who is really responsible for the degradation of a reasonable discussion into flame war. Someone who posts a contrary opinion in a strongly focused discussion forum may be easily labeled a "baiter", "flamer", or "troll".
An approach to resolving a flame war or responding to flaming is to communicate openly with the offending users. Acknowledging mistakes, offering to help resolve the disagreement, making clear, reasoned arguments, and even self-deprecation have all been noted as worthwhile strategies to end such disputes. However, others prefer to simply ignore flaming, noting that, in many cases, if the flamebait receives no attention, it will quickly be forgotten as forum discussions carry on. Unfortunately, this can motivate trolls to intensify their activities, creating additional distractions.
"Taking the bait" or "feeding the troll" refers to someone who responds to the original message regardless of whether they are aware the original message was intended to provoke a response. Often when someone takes the bait, others will point this out to them with the acronym "YHBT", which is short for "You have been trolled", or reply with "don't feed the trolls". Forum users will usually not give the troll acknowledgement; that just "feeds the troll".
Examples of flaming
Any subject of a polarizing nature can feasibly cause flaming. As one would expect in the medium of the Internet, technology is a common topic. The perennial debates between users of competing operating systems such as Windows, Mac OS, or the GNU/Linux operating system and iOS or Android operating system, users of Intel and AMD processors, and users of the Wii U, PlayStation 4 and Xbox One video game systems, often escalate into seemingly unending "flamewars", called also software wars. As each successive technology is released, it develops its own outspoken fan base, allowing arguments to begin anew.
Popular culture continues to generate large amounts of flaming and countless flamewars across the Internet, such as the constant debates between fans of Star Trek and Star Wars. Ongoing discussion of current celebrities and television personalities within popular culture also frequently sparks debate.
In 2005, author Anne Rice became involved in a flamewar of sorts on the review boards of online retailer Amazon.com after several reviewers posted scathing comments about her latest novel. Rice responded to the comments with her own lengthy response, which was quickly met with more feedback from users.
In November 2007 the popular audio-visual discussion site AVS Forum temporarily closed its HD DVD and Blu-ray discussion forums because of, as the site reported, "physical threats that have involved police and possible legal action" between advocates of the rival formats.
Flaming varies in severity and as such so too does the reaction of states in imposing any sort of sanction. Various internet laws generally regard any message or post that threatens, harasses, or degrades another user as cyber harassment and as such can be considered criminal in some jurisdictions. While "flame wars" are not illegal, so long as they remain ad hominem, threats and insults said within them may break cyber laws. Laws vary from country to country, but in most cases, constant flaming can be considered cyber harassment, which can result in Internet Service Provider action to prevent access to the site being flamed. However, as social networks become more and more closely connected to people and their real life, the more harsh words may be consider defamation of the person.
- P.J. Moor, A. Heuvelman and R. Verleur (2010). "Flaming on YouTube". Computers in Human Behavior 26: 1536–1546. doi:10.1016/j.chb.2010.05.023.
- S. Kiesler, J. Siegel and T.W. McGuire (1984). "Social psychological aspects of computer-mediated communication". American Psychologist 39: 1123–1134. doi:10.1037/0003-066X.39.10.1123.
- S. Kiesler, D. Zubrow, A.M. Moses and V. Geller (1985). "Affect in computer-mediated communication: an experiment in synchronous terminal-to-terminal discussion". Human-Computer Interaction 1: 77–104. doi:10.1207/s15327051hci0101_3.
- S. Kiesler and L. Sproull (1992). "Group decision making and communication technology". Organization Behavior and Human Decision Processes 52: 96–123. doi:10.1016/0749-5978(92)90047-b.
- M. Lea, T. O'Shea, P. Fung and R. Spears (1992). "'Flaming' in Computer-Mediated Communication: observation, explanations, implications". Contexts of Computer-Mediated Communication: 89–112.
- P.J. Moor (2007). "Conforming to the Flaming Norm in the Online Commenting Situation".
- Thompsen, P.A. (1994). "An Episode of Flaming: a Creative Narrative". ETC: A Review of General Semantics 51: 51–72.
- H. McKee (2002). ""YOUR VIEWS SHOWED TRUE IGNORANCE!!!": (mis)communication in an online interracial discussion forum". Computers and Composition 19: 411–434. doi:10.1016/s8755-4615(02)00143-3.
- J. Kruger, J. Parker, Z. Ng and N. Epley (2005). "Egocentrism over e-mail: can we communicate as well as we think?". Journal of Personality and Social Psychology 89: 925–936. doi:10.1037/0022-3522.214.171.1245.
- Jay W. Forrester (1971). "Counterintuitive Behavior of Social Systems" (PDF). MIT System Dynamics in Education Project. p. 4. Retrieved 2009-09-03.
- Johnson, Norman A. (2009). "Anger and flaming in computer-mediated negotiations among strangers". Decision Support Systems 46 (3): 660–672. doi:10.1016/j.dss.2008.10.008.
- Goldsborough, Reid. "How to Respond to Flames (Without Getting Singed)." Information Today, February 2005.
- Steele, G., Woods, D., Finkel, R., Crispin, M., Stallman, R., and Goodfellow, G. (1983). The Hacker's Dictionary, 1983.
- "SearchSOA Definitions: Flamebait", Retrieved 6 April 2010.
- J. Bishop (2012). "Scope and Limitations in the Government of Wales Act 2006 for Tackling Internet Abuses in the Form of 'Flame Trolling'". Statute Law Review.
- J. Bishop (2012). "Tackling Internet abuse in Great Britain: Towards a framework for classifying severities of 'flame trolling'". The 11th International Conference on Security and Management (SAM'12), 16–19 July 2012, USA.
- The Twelve Types of Troll
- Thank You Hater video by Isabel Fay trumps trolls with tribute track
- New Strategy in the War on Terror.
- Moskovciak, Matthew (2007-11-07). "Format war fanboys shut down AVS Forum". CNet. Retrieved 6 July 2014.
- Elly Konijn, ed. (2008). Mediated interpersonal communication. Taylor & Francis. ISBN 978-0-8058-6303-1.
- Sally Sieloff Magnan, ed. (2008). Mediating discourse online. John Benjamins Publishing Company. ISBN 978-90-272-0519-3.
- Kirschner, Paul A. et al. (2003). Visualizing Argumentation: Software Tools for Collaborative and Educational Sense-making. London: Springer. ISBN 1-85233-664-1.
- A free forum for flaming without limits
- An Interactional Reconceptualization of "Flaming" and Other Problematic Messages, by Patrick B. O'Sullivan and Andrew J. Flanagin
- Older flamebait reference on USENET, 1985 (via Google Groups)