(as Food Town)|
1983 (as Food Lion)
|Headquarters||Salisbury, North Carolina, U.S.|
Number of locations
|1,089 stores (2016)|
|Mid Atlantic, South Atlantic, Georgia, West Virginia|
|Ralph Ketner, Chairman-emeritus(Deceased 2016)
Meg Ham, President
Greg Finchum, Sr. Vice President
Karen Fernald, Sr. Vice President,
Number of employees
Food Lion LLC is a grocery store company headquartered in Salisbury, North Carolina, that operates more than 1,100 supermarkets in 10 states of the Southeastern United States under the Food Lion banner. With about 66,000 employees, Food Lion LLC is currently owned by Ahold Delhaize but was acquired by the Delhaize Group in 1974. One of the founders was philanthropist Ralph Ketner.
Food Lion was founded in 1957 in Salisbury, North Carolina, as Food Town by Wilson Smith, Ralph Ketner, and Brown Ketner. The Food Town chain was acquired by the Belgium-based Delhaize Group grocery company in 1974. In June 2015, it was announced that Food Lion's parent company, the Delhaize Group, and Ahold would merge into Ahold Delhaize. This merger was completed in July 2016.
The Food Lion name was adopted in 1983; as Food Town expanded into Virginia, the chain encountered several stores called Foodtown in the Richmond area. Expansion into Maryland would have been a bigger problem since about 100 independent but affiliated stores were called Food Town. Because Delhaize had a lion in its logo, Food Town had asked to use it on product labels and new store signs. Ralph Ketner realized "lion" needed only two new letters and the movement of another in the chain's signs. On December 12, 1982, Ketner announced the name change to "Food Lion", and by the end of March 1983, all stores had been rebranded. The name change, while puzzling for American customers, made economic and historic sense, as Delhaize was once known as "Delhaize Le Lion".
Throughout the 1980s, Food Lion expanded throughout the Mid-Atlantic and Southeastern United States. The company continued their expansion throughout the late 1980s, opening hundreds of stores in existing markets such as the Carolinas and the Virginias, and entering new markets such as Georgia and Maryland.
In the early 1990s, Food Lion stores appeared in new markets such as Delaware and southern Pennsylvania; Orlando, Florida; Oklahoma City and Tulsa, Oklahoma; Shreveport; the Dallas/Fort Worth Metroplex; and Houston. During this time, the chain was the fastest-growing supermarket company in the U.S., as they opened over 100 new stores each year. In November 1992, a critical PrimeTime Live report that showed unsanitary handling of meat and seafood hurt the chain as they attempted to enter new markets in the Northeast and Southwest. (See ABC PrimeTime Live section, below.)
According to some industry sources, the new stores in Texas, Louisiana, and Oklahoma were already operating below sales projections. The small, lackluster Food Lion stores were beginning to compete with national retail leaders, such as Albertsons, Kroger, Tom Thumb, and Jewel-Osco—all of which were already well-respected in the Southwest and which operated larger stores with more features, but the effects of the devastating ABC report could not be denied, and sales and revenue plummeted. In the Dallas/Fort Worth Metroplex, widespread reports were given of stores sending half of their staff home early due to lack of business and of other stores with "virtually zero meat sales". In the fiscal quarter that included the Thanksgiving holiday of 1992, Delhaize America reported company-wide same-store sales declines of 9.5%. As a result, Food Lion was forced to greatly scale back its expansion plans in Texas and Oklahoma, as well as delay its planned entry into new markets in Missouri, Kansas, and Illinois.
In 1993, Food Lion agreed to pay $16.2 million to settle claims that they violated federal laws regulating unpaid overtime, minimum wage, and child labor, according to the U.S. Department of Labor. In the agreement, which at the time was the largest settlement ever from a private employer accused of violating the Fair Labor Standards Act (FLSA), the grocery chain agreed to ensure that all employees would be well-informed about their rights. Additionally, the Labor Department said Food Lion's top management provided assurances that no retaliatory action would be taken against employees who filed complaints about unpaid overtime or other potential FLSA violations.
On January 7, 1994, Delhaize announced the first major round of store closings in what would become a yearly event. The stores to be closed included 47 of its brand-new stores in Texas and Oklahoma, as well as stores in Florida, Georgia, North Carolina, Pennsylvania, South Carolina, and Virginia.
Throughout the mid-1990s, the company canceled leases for new stores and closed scores of its newly built outlets in recently established markets such as Dallas/Fort Worth, Houston, and Oklahoma City. Citing double-digit same-store sales declines for the quarter ending in September 1997, Delhaize announced that it was canceling its Midwest expansion, exiting all markets in Texas, Oklahoma, and Louisiana, and closing its 6-year-old distribution center in Roanoke, Texas. A bruised and battered Food Lion was forced to recede back to the East Coast, where it faced increasing competition from competitors with larger stores, better customer service, and more variety and amenities; these included regional winners such as Ingles, Harris Teeter, and Publix; newcomers such as specialty retailer Whole Foods Market; and expanding national chains such as Kroger, Target, and Wal-Mart Supercenters.
Beginning in 2003, Food Lion became active in "market renewals" in which every year Food Lion picks certain cities in their operating area where they remodel stores and update the product offerings. In 2006, Food Lion advanced their market renewals program by using demographic and geographic data to figure out whether certain stores should be branded as Food Lion, Bloom, or Bottom Dollar. If the data supported that an already existing Food Lion was adequate for a certain community, the location would simply be remodeled. Should the data support otherwise, the Food Lion store would be remodeled and rebranded as either Bloom or Bottom Dollar. In early 2012, Food Lion closed 113 stores. These were in Georgia, North and South Carolina, Kentucky, and Tennessee as well as all the stores in Florida.
In 2014, Food Lion began remodels in 76 of their stores in the greater Wilmington and Greenville North Carolina markets. In March 2015, plans were announced for remodeling of its 162 locations in the Raleigh, North Carolina market. The Raleigh market remodels were expected to be completed in stores on a rolling basis between April and October 2015. In March 2016, the company announced that they would make a $215 million investment in its greater Charlotte-area stores. This included remodeling 142 stores, additional price investments, and investments in associates and the community through its Food Lion Feeds initiatives. In July 2016, as part of the corporate merger between Delhaize and Ahold, Food Lion was required to divest 61 locations to a variety of competitors including Supervalu and Weis Markets in Delaware, Pennsylvania, Maryland, West Virginia, and Virginia to satisfy Federal Trade Commission’s review of the two parent companies merger.
Food Lion stores can currently be found in Delaware, Georgia, Kentucky, Maryland, North Carolina, Pennsylvania, South Carolina, Tennessee, Virginia, and West Virginia.
Food Lion spent seven years attempting to establish a presence in Bangkok, Thailand. Operated locally by Bel-Thai Supermarket Co, in 2004 it withdrew from the country, selling all branches to Tops Supermarkets.
Bloom was Food Lion's upscale grocery model that opened on May 26, 2004.
As of December 2009, 65 Bloom stores were in North Carolina, South Carolina, Maryland, and Virginia.
On March 14, 2011, Delhaize announced that all Bloom supermarkets in North and South Carolina would close or be converted to the Food Lion banner.
On January 11, 2012, Delhaize announced that the Bloom brand would be discontinued and that all Bloom supermarkets will either convert to Food Lion or permanently close.
Bottom Dollar Food
Bottom Dollar Food was Food Lion's discount grocery model that focuses on offering a limited selection of both national brands and private label products. These stores had no bakeries or delis and more items were packaged. Customers bought the bags used to sack their own groceries at Bottom Dollar Food. Stores also used alternative display and stocking techniques such as cut cases on shelves, and using pallets and dump bins to reduce costs. Food Lion opened the first Bottom Dollar Food model in High Point, North Carolina, on September 21, 2005.
As of December 2009, Bottom Dollar Food had 28 stores in North Carolina, Maryland, Pennsylvania, and Virginia. In January 2012, Delhaize announced that it would close six Bottom Dollar stores and convert 22 others to Food Lion supermarkets as part of a restructuring. In August 2014, it was reported that Delhaize was putting the entire portfolio of Bottom Dollar Food locations up for sale. Ultimately Bottom Dollar Food was shuttered and the stores sold to Aldi in early 2015.
Reid's was small chain of stores located in various rural South Carolina communities. Most of these stores were all formerly branded as Food Lion stores and continue to carry Food Lion branded goods and use the Food Lion infrastructure. In May 2013, Reid's was sold along with its sister supermarket chains Harveys and Sweetbay to BI-LO LLC for $265 million. BI-LO subsequently retired the Reid's name, rebranding the Reid's stores as BI-LO.
Delhaize America stores use common private brands called Home 360, Nature's Place, CHA-CHING, and Taste of Inspirations. Sister supermarkets Hannaford and Sweetbay were the last two stores to make the switch, doing so in 2010 and 2011. The move is designed to simplify the company's store-brand products line. Food Lion stores have the My Essentials brand, as well as the Hannaford brand. At the end of 2014, the My Essentials, as well as the Home 360 names, were retired and the more traditional Food Lion brand name was used as a replacement.
- "LFPINC (LFPISC or LFPIVA)": During the Food Town era, the slogan stood for "Lowest Food Prices In North Carolina". Also, it was used in South Carolina and Virginia stores.
- "Extra Low Prices": 1990s–early 2000s
- "Good Neighbors, Great Prices": early 2000s–2011
- "Get Your Lion's Share": 2011/2012–2014
- "Easy, fresh and affordable... You can count on Food Lion... Every day": 2014–present
- "Life's Better with the Lion": 2015–2016
- "How Refreshing": 2016–present
Primetime Live controversy
In the 1990s, Food Lion gained a degree of notoriety when it was the subject of an ABC News investigation. ABC had received a tip about unsanitary practices at Food Lion. Two ABC reporters had posed as Food Lion employees, and witnessed the unsanitary practices at Food Lion. Much of what they had seen was videotaped with cameras hidden in wigs that they were wearing. The footage was then featured in a segment on the news magazine Primetime Live, in which Food Lion employees described unsanitary practices, which included bleaching discolored, expired pork with Clorox and repackaging expired meats with new expiration dates, and the use of nail polish remover to remove the expiration dates from dairy item packages.
The company responded by suing ABC for fraud, claiming that the ABC employees misrepresented themselves; for trespassing, because the ABC employees came on to Food Lion property without permission; and for breach of loyalty, the ABC employees videotaped nonpublic areas of the store and revealed internal company information. During the court battles between Food Lion and ABC, over 40 hours of unused footage were released that helped Food Lion's case. In the unused footage, two undercover producers are seen trying to encourage violations of company policy; however, employees resisted and correctly followed sanitary practices.
Food Lion was awarded US$5.5 million by a jury in 1997. The award was later reduced by a judge to $316,000. The verdict was then overturned by the U.S. Court of Appeals Fourth Circuit in Richmond, Virginia. According to the court, even though ABC was wrong to do what they had done, Food Lion was not suing for defamation, but rather for tort, as a way to get around the strict First Amendment standards for defamation. Food Lion did this, because at the time of the lawsuit, they were unable to prove that ABC acted with malice, which would be required to prove defamation.
Starting in 2013, Food Lion ads featured a lion which said, "That's just my two cents." PETA said the commercials should not use real animals, while the company assured them the animal was treated well.
- "Customer Service". Food Lion. Retrieved on May 17, 2012. "CORPORATE ADDRESS Food Lion, LLC. P.O. Box 1330 Salisbury, NC 28145-1330"
- "Contacts". Delhaize Group. Retrieved on May 17, 2012. "DELHAIZE GROUP U.S. P.O. Box 1330, 2110 Executive Drive Salisbury NC 28145-1330 United States" and "FOOD LION, BLOOM & BOTTOM DOLLAR FOOD P.O. Box 1330, 2110 Executive Drive Salisbury NC 28145-1330 - U.S.A. "
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