The examples and perspective in this article deal primarily with United States and do not represent a worldwide view of the subject. (February 2018) (Learn how and when to remove this template message)
Retail food delivery is a courier service in which a restaurant, store, or independent food-delivery company delivers food to a customer. An order is typically made either through a restaurant or grocer's website or phone, or through a food ordering company. The delivered items can include entrees, sides, drinks, desserts, or grocery items and are typically delivered in boxes or bags. The delivery person will normally drive a car, but in bigger cities where homes and restaurants are closer together, they may use bikes or motorized scooters.
Customers can, depending on the delivery company, choose to pay online or in person, with cash or card. A flat rate delivery fee is often charged with what the customer has bought. Sometimes no delivery fees are charged depending upon the situation. Tips are often customary for food delivery service. Contactless delivery may also be an option.
The first food delivery service was for naengmyeon (cold noodle) in Korea, recorded in 1768. Haejang-guk (hangover soup) was also delivered for the yangban in the 1800s. Advertisement for food delivery and catering also appeared in the newspaper in 1906.
Meal delivery orders are typically on demand, intended to be eaten right away, and include hot, already-prepared food. Pizza delivery is the largest meal delivery industry at the moment.[failed verification] Ordering for delivery usually involves contacting a local restaurant or chain by telephone or online. Online ordering is available in many countries, where some stores offer online menus and ordering. Since 1995, companies such as Waiter.com have their own interfaces where customers order food from nearby restaurants that have partnered with the service. Meal delivery requires special technology and care, since the food items are already cooked and prepared, and can be easily damaged if dropped, tilted, or left out for long periods of time. Hotbags are often used to keep food warm. They are thermal bags, typically made of vinyl, nylon, or Cordura, that passively retain heat.
In Mumbai, dabbawalas deliver hundreds of thousands of lunches to paying subscribers every workday through a system of rail and bicycle links. The lunches are sent in tiffin carriers, and are prepared in the late morning by either a restaurant or family member (typically a wife for a working husband, since many families still follow traditional asymmetrical gender roles). The tiffins are then returned either in the afternoon or the next day by the same system.
In the Philippines, most commonly delivered meals are from fast food chains like Jollibee, McDonald's, Pizza Hut, Shakey's, KFC, etc. Orders are being done through their delivery websites, mobile apps, or by phone. Time of delivery usually takes around 30 to 45 minutes.
Delivery of ingredients
Various meal kit delivery subscription services have started in Europe and North America since 2007. These typically have pre-measured ingredients designed for accompanying recipes.
Grocery delivery companies will deliver groceries, pre-prep or pre-made meals, and more to customers. The companies work with brick and mortar stores or their own line of grocery items. These orders are typically larger and more expensive than normal meal deliveries, and are often not meant to be eaten right away, rather they are to replace items someone has run out of, like flour or milk. They are almost always done online, and typically take at least one day to deliver, though some companies offer same-day delivery. Many delivery services are required to offer delivery within a couple hours because frozen and fresh foods have to be delivered before they spoil.
Grocery delivery differs greatly from meal delivery in the sense that its is usually sent as a parcel through common mailing services like USPS or FedEx, if it's only non-perishables. Since non-perishable items are normally packaged before arriving at grocery stores, they can easily be repackaged and delivered to customers without any special care. Sometimes, dry ice is added to keep perishable items fresh. Fresh and frozen foods complicate delivery which is done, usually by store/provider employees or third party services such as Instacart.
The grocery delivery business has taken off, with hundreds of niche delivery companies springing up offering a variety of different services from weekly grocery restock to pre-planned, pre-measured family meals to make cooking easier. Online retailer giants have hopped on board too. Amazon.com, for example, offers AmazonFresh delivery service. Amazon purchased Whole Foods Market in 2017, and by 2018 Amazon had added Whole Foods items to its Prime Now service, for 2-hour delivery in certain markets.
According to Forbes, grocery stores should deliver their own groceries to help prevent third party, part-time, non-store deliverers from becoming the 'face' or brand image of their local grocer. Limitations of having to pick and deliver groceries within a short period of time need to be remedied to allow for more flexibility to enable more deliveries to be more efficiently routed. Frozen and fresh food refrigeration units inside the store and the delivery vehicle, as well as lockable, consumer refrigeration boxes at the consumers home will be a solution that allows the groceries to be delivered at any time, further relieving delivery issues. This scenario will allow more local grocers to deliver with employees vs outside delivery services.
In addition to paying for the food, customers will often have to pay a delivery fee. The delivery fee will cover the cost of gas or other transportation costs, but usually does not go to the delivery person. For meal delivery, it is common to give the deliverer an optional tip upon paying for the order. In Canada and the United States, tipping for delivery is customary. Opinions on appropriate amounts vary widely. In addition, grocery stores may charge more for the foods that are ordered online for delivery than they charge for the same items off-the-shelf.
In restaurant delivery, if the delivery service is provided by a third party, such as Uber Eats or Deliveroo, the delivery fee, which can be as much as 25 or 30 percent of the value of the order, is paid by the restaurant to the service provider. In addition to the delivery fees, the service companies charge the restaurants a fee to set up the account, further cutting into the restaurants' margins. Due to intense competition between the service providers wishing to sign up restaurants to use their services, restaurants have been able to negotiate lower delivery fees. McDonald's negotiated the delivery fees charged by Uber Eats from nearly 20 percent to "around 15 percent," according to a report in the Wall Street Journal.
Online restaurant delivery
In a 2019 market study of restaurant delivery services, the global market for online-ordered prepared food delivery was estimated at $94 billion and is estimated to grow at just over 9 percent a year, reaching $134.5 billion in 2023. The study defined the market as 1)"meals ordered online which are directly delivered by the restaurant, no matter if ordered via a platform (e.g. Delivery Hero) or a restaurant website (e.g. Domino's)"; 2) online meal orders and deliveries "both carried out by a platform" (Deliveroo, UberEats, e.g.); 3) "online orders that are picked up in the restaurant" by the customer. It does not include phone orders.
According to research conducted by the NDP Group, online restaurant ordering is growing 300% faster than dine-in traffic.
"Online ordering has started to become the norm, thanks to the convenience, accuracy, and ability to integrate payments. At scale, ubiquitous on-demand and subscription delivery of prepared food could potentially spell the end of cooking at home.”
Restaurant delivery services
In the United States, the first restaurant food delivery service in the world began in 1995 with World Wide Waiter and still operates today as Waiter.com. The top three restaurant food delivery services are DoorDash, GrubHub, and UberEats, which together account for some 80 percent of the sector's revenue. The remainder is accounted for by smaller services.
In Europe, major restaurant delivery services include Deliveroo, Delivery Hero/Food Panda, Takeaway.com (founded in Holland in 2000 as Thuisbezorgd.nl., operates in 11 countries, including Poland, Romania, Bulgaria and Israel), and UberEats.
In South America, food delivery services include UberEats, DiDi, the dominant ride-hailing company in China, and Rappi, based in Colombia. Both Didi and Rappi are funded by SoftBank, the Japanese investment fund that is also a major investor in Uber.
Restaurant delivery software services
As the number of restaurant food delivery systems has increased, so have the logistical challenges of tracking online orders—restaurants using delivery services usually must have each service's tablet or iPad to receive orders, which then must be transferred into the restaurant's own point-of-sales system. To streamline this, software-as-a-service (SaaS) companies have emerged to integrate the online ordering, billing and dispatching of restaurant food orders. In addition to providing online ordering software for restaurant chains (e.g. Applebee’s, Cheesecake Factory, Chipotle, Shake Shack), these SaaS companies' digital platforms also provide data analysis that these restaurants use for medium- and long-term planning.
As the food delivery sector has grown, restaurants have turned to "ghost kitchens", also known as "cloud kitchens", to fill the need for inexpensive kitchen space to handle the increased volume. A ghost kitchen site will be purpose-built to be delivery-only and have separate areas of stoves, refrigeration and storage space to accommodate food preparation teams of several different restaurants. As they are often located in less densely populated areas of a city, they also have parking areas for the delivery vehicles. Companies providing this service are often subsidiaries of the delivery companies. Ghost kitchens also allow for the creation of virtual restaurant brands—restaurants that exist only online, with no bricks-and-mortar presence.
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Many restaurants lack the expertise or investment necessary to build their own digital ordering systems. They turn to software providers
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