Get Help

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Get Help
GetHelpAppList.targetsize-256 altform-unplated.png
Get Help in Windows 10
Get Help in Windows 10
Developer(s)Microsoft
Operating systemWindows 10
Typesupport

Get Help, known as Contact Support before the Windows 10 Creators Update,[1] is a built-in interface for communicating with Microsoft customer service employees over the Internet. The opening screen requests that the user specify a product and explain a problem with it. It also offers the user links to online help articles for business and IT support, Microsoft Store sales and support, and a disability answer desk.[2][3]

Once a problem has been entered, the user is offered a chance to review that and select a product from the following icon-based list:

After the user has selected a product category, the next screen presents links for solving the problem, device information, a call link with an estimated wait time, a scheduler, and a screen for chatting with an agent by instant message.[4][5]

Like Quick Assist, Get Help is updated through Windows Update, not the Windows Store, even though Get Help is built from the Universal Windows Platform.

References[edit]

  1. ^ "Windows 10 Creators Update Redstone 2 10.0.14986 · VERSION 1703". Change Windows.
  2. ^ "How to get Help in Windows 10". The Windows Club.
  3. ^ Egan, Matt. "Windows 10 free tech support: where to find Windows 10 troubleshooting and fixes". PC Advisor.
  4. ^ "Windows 10 Includes New Support App That Allows You Contact Microsoft". MSPoweruser.
  5. ^ "How to get Help in Windows 10". Windows Call.