|Initial release||May 15, 2013|
|Platform||Android, Chrome OS, iOS, Google Chrome or any browser compatible with Google Chrome Extensions, Web platform|
Google Hangouts is a communication platform developed by Google which includes messaging, video chat, and VOIP features. It replaces three messaging products that Google had implemented concurrently within its services, including Google Talk, Google+ Messenger (formerly: Huddle), and Hangouts, a video chat system present within Google+. Google has also stated that Hangouts is designed to be "the future" of its telephony product, Google Voice, and has already integrated some of the capabilities of Google Voice into Hangouts. Users can be messaged by their Google+ accounts. In March 2017, Google announced Hangouts would be developed into a product aimed at business users with the Hangouts brand divided into two main products: Hangouts Chat and Hangouts Meet. Google announced plans in 2019 to shut down Hangouts "Classic" and transition enterprise G Suite customers to Hangouts Chat.
History and future
Prior to the launch of Hangouts, Google had maintained several similar, but technologically separate messaging services and platforms across its suite of products. These have included the enterprise-oriented Google Talk (based on XMPP), Google+ Messenger, and the Hangouts feature of Google+, which provided chat, voice, videoconferencing features. However, its increasingly fragmented and non-unified suite of messaging offerings was also facing growing competition from services such as Facebook Messenger, iMessage, and WhatsApp. A decision was made to scrap the existing Google Talk system and code a new messaging product through a collaboration with multiple development teams.
On February 16, 2015, Google announced it would be discontinuing Google Talk and instructed users to migrate to the Hangouts app on the Chrome browser platform.
In January 2016, Google discouraged using Hangouts for SMS, recommending to instead use Google's "Messenger" SMS app.
In May 2016, at Google I/O 2016, Google announced two new apps: Google Allo, a messaging app with AI capabilities (AI-powered bots and selfie features) and Google Duo, a video calling app. Google's Pixel and Pixel XL smartphones released later that year were the first Google devices shipped with Duo and Allo preinstalled instead of Hangouts. Google has since confirmed that the new apps will not replace Hangouts; Hangouts will remain a separate product. In December 2018 Google announced Allo would be discontinued in March 2019 with some of its features migrated into Google Messages.
On January 6, 2017, Google announced that the Google Hangouts API would shut down on April 25, 2017.
On March 9, 2017, Google announced that Hangouts would be targeted at business users with the Hangouts brand divided into two products: Hangouts Meet and Hangouts Chat. Hangouts Meet would focus on video conferences and Hangouts Chat would be focused on instant messaging with additional features such as bot assistant and threaded messaging. The features would be targeted at business customers while consumer versions would use a freemium model. Google stated in December 2018 that "classic" Hangouts will be disabled by around 2020.
Hangouts allows conversations between two or more users. The service can be accessed online through the Gmail or Google+ websites, or through mobile apps available for Android and iOS (which were distributed as a successor to their existing Google Talk apps). However, because it uses a proprietary protocol instead of the XMPP open standard protocol used by Google Talk, most third-party applications which had access to Google Talk do not have access to Google+ Hangouts.
Chat histories are saved online, allowing them to be synced between devices. A "watermark" of a user's avatar is used as a marker to indicate how far they have read into the conversation. Photos can be shared during conversations, which are automatically uploaded into a private Google+ album. Users can also now use color emoji symbols in their messages.
As with the previous Google+ Hangouts, users can also perform a group video chat with up to 10 users at a time. In 2016 Google upgraded Hangouts to 25 concurrent users in HD video for Work/Education. The new Google Hangouts app on iOS integrates a Google Voice number to some extent, but on Android the SMS support in Hangouts doesn't fully integrate with Google Voice for calls or texts. Integration was first expected by 2014, but was deprecated in January 2016. The reason for the delay appears tied to Google switching away from the XMPP protocol it used, as mentioned above.
For Google Chrome, users do not need to install a plugin. However, for Internet Explorer 11, the user must install the "Google Talk Plugin" to be able to use the video features.
In Android 4.4, Hangouts is integrated with text messages sending and receiving functions, which is the default SMS app on the Nexus 5. For other Android phones, users can choose to open the SMS function when they download the new version of Hangouts via Google Play. SMS conversations are shown in a drawer on the left side. The update also adds GIF support and a new location-sharing button, which allows the user to send their GPS location to their contacts.
Hangouts includes the ability to make free voice calls to other Hangouts users, and charges users (via pre-registered credit) to call landline and mobile phones internationally except for calls to the United States and Canada which are free of charge. Currently, Android users must have both the Google Hangouts and Hangouts Dialer apps installed if they wish to call landline or mobile telephone numbers via the public switched telephone network. On August 15, 2016, Google announced that Hangouts on Air will be discontinued on September 12. Users will have to utilize YouTube Live for live-streaming events.
Google Hangouts includes several Easter eggs to surprise users.
As of May 2013, Google Hangouts faced criticism from the Electronic Frontier Foundation as they felt that Google was "moving in the wrong direction" by shrinking its support for the open standard protocol XMPP. The new protocol makes it much more difficult for multi-chat clients like Pidgin and Adium to support Google Hangouts. They must reverse engineer the protocol.
Additionally, the tight integration of Google Hangouts and Google+ can lead to the unwilling sharing of personal information with others.
On November 30, 2014, Make Use Of hailed Google Hangouts as the "best messaging app on Android by far".
As of December 9, 2015[update], Google Hangouts has a score of 2 out of 7 points on the Electronic Frontier Foundation's Secure Messaging Scorecard. It has received points for having communications encrypted in transit and for having completed a recent independent security audit. It is missing points because communications are encrypted with keys that the provider has access to, users can't verify contacts' identities, past messages are not secure if the encryption keys are stolen, the code is not open to independent review, and the security design is not properly documented.
This section needs expansion. You can help by adding to it. (December 2018)
Desktop Application Decommission
In November 2018, the desktop Chrome app version of Hangouts began displaying these banner messages at the top of its window: "The Hangouts Chrome app will be replaced by the Hangouts Chrome extension soon. Learn more" and "GET CHROME EXTENSION". This has generated many negative user reviews on the Chrome Web Store pages for both the Hangouts extension and the app.
- Comparison of instant messaging clients
- Comparison of VoIP software
- Google Allo
- Google Duo
- Google Talk
- List of video telecommunication services and product brands
- "Hangouts APKs". APKMirror. Android Police. November 12, 2017. Retrieved November 14, 2017.
- "Hangouts Dialer APKs". APKMirror. Android Police. September 1, 2015. Retrieved April 17, 2017.
- "Hangouts Meet APKs". APKMirror. Android Police. November 13, 2017. Retrieved November 14, 2017.
- "Hangouts APKs". APKMirror. Android Police. February 1, 2017. Retrieved November 14, 2017.
- "Hangouts on the App Store". iTunes Store. Apple Inc. September 27, 2018. Retrieved November 28, 2018.
- Google Voice Mail Official Blog (July 9, 2013). "Making calls from Hangouts — in Gmail and across the web". Google. Retrieved January 9, 2017.
- Vaid, Paritosh (December 3, 2018). "Re: Hangouts Classic - Google Product Forms". Google Product Forms.
- Amadeo, Ron (January 23, 2019). "The Great Google Hangouts Shutdown begins October 2019". Ars Technica. Retrieved February 3, 2019.
- "Exclusive: Inside Hangouts, Google's big fix for its messaging mess". The Verge. Retrieved May 17, 2013.
- "Google's rumored Babel chat service will reportedly launch as Hangouts". Engadget. Retrieved May 17, 2013.
- "Google Talk Discontinued; Users Told To Switch To Hangouts App". Yibada. Sayan Bandyopadhyay. Retrieved 16 February 2015.
- Amadeo, Ron. "Google Hangouts 7.0 for Android asks users to stop using it for SMS". Ars technica. Ars technica. Retrieved 29 January 2016.
- Statt, Nick (25 January 2017). "Google's second Allo messaging bot is an AI-driven GIF generator". TheVerge. Retrieved 19 July 2017.
- Townsend, Tess (11 May 2017). "Google's Allo app has a new AI-powered illustrated selfie feature". Recode. Retrieved 19 July 2017.
- Hall, Stephen (2016-10-14). "Google's Pixel ships with Hangouts disabled in favor of Allo and Duo". 9to5Google. Retrieved 2016-10-27.
- "Even With Allo And Duo, Hangouts Will Remain As A Separate App In Google's Ecosystem". Android Police. 2016-05-18. Retrieved 2016-05-19.
- "Google isn't abandoning Hangouts for its new chat apps". Engadget. Retrieved 2016-05-19.
- "The latest on Messages, Allo, Duo and Hangouts" Matt Klaimer, Google, 5 December 2018
- "Google Hangouts API gets hung out to dry". TechCrunch. 2017-01-06. Retrieved 2017-05-23.
- Johnston, Scott (March 9, 2017). "Meet the new Hangouts". Google. Retrieved March 15, 2017.
- "Google Hangouts is getting a major overhaul to take on Slack". The Verge. Retrieved 2018-12-01.
- "Google is planning to shut down Hangouts for consumers by 2020" techworm.net 2018-12-02
- "Google beefs up Hangouts into text, photo, video chat powerhouse". Ars Technica. Retrieved May 16, 2013.
- "Google+ Hangouts app hands-on". Engadget. Retrieved May 16, 2013.
- "Google unveils Hangouts: a unified messaging system for Android, iOS, and Chrome". The Verge. Retrieved May 16, 2013.
- Smith, Josh. "Google Hangouts SMS and Google Voice Won't Work Together Until 2014". Retrieved 3 December 2013.
- DOBIE, ALEX. "Hangouts 2.0 now rolling out with SMS support".
- "Hangouts - Android Apps on Google Play". play.google.com. Retrieved September 13, 2014.
- "Calling Rates". www.google.com. Retrieved September 13, 2014.
- "Hangouts Dialer". Retrieved November 12, 2014.
- O'Kane, Sean (2016-08-15). "Google is killing off Hangouts on Air in September | The Verge". Retrieved 2016-08-24.
- Paul, Ian. "Google Abandons Open Standards for Instant Messaging". Electronic Frontier Foundation.
- "Google outed me". Retrieved 27 January 2014.
- "The Best Android Apps". Make Use Of. 30 November 2014.
- "Secure Messaging Scorecard. Which apps and tools actually keep your messages safe?". Electronic Frontier Foundation. 4 November 2014. Retrieved 9 December 2015.
- "Only 6 Messaging Apps Are Truly Secure". PC Magazine. 5 November 2014. Retrieved 8 January 2015.