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Great Call
GreatCall, Inc. Logo
Company Type Connected Health
Founded 2005
Founder Arlene Harris
Headquarters San Diego, California, United States
Key People David Inns, CEO - Brian Berning, CFO - Bill Yates, CMO - Jeff Polizzotto, VP Commercial Sales - Dean Williams, VP Technology - Lynn Herrick, VP & General Counsel - Krijn van der Raadt, VP Systems Development & IT

GreatCall is a connected health technology company based in San Diego, California. GreatCall offers health and safety products and services for older adults,[1] including mobile devices, cellular service, mobile apps and a wearable device. GreatCall provides nationwide cellular service as a mobile virtual network operator (MVNO) through the Verizon Wireless network.


GreatCall was founded in 2006 by Arlene Harris to provide aging adults with accessible technology and services.[2] In the same year, the company launched the original Jitterbug.[3] In 2009, GreatCall launched Live Nurse (now Urgent Care). In partnership with FONEMED, Urgent Care provides customers with access to registered nurses 24 hours a day.[4]

In 2011, GreatCall added another app to its list of services called MedCoach, which provides daily medication management.[5] That same year, GreatCall introduced the 5Star Urgent Response (now known as GreatCall Splash), a mobile Personal Emergency Response System device, along with 5Star Medical Alert System, which uses GPS technology and advanced location analysis to connect users with emergency certified 5Star Agents.[6]

Also in 2011, John Walsh became the official spokesperson for GreatCall.[7] In 2012, GreatCall released its first smartphone, the Jitterbug Touch, a keyboarded Android phone with a simplified user interface.[8]

In 2012, GreatCall released the Jitterbug Touch, a keyboarded Android device with a simplified user interface on a larger screen.

In 2014, GreatCall added another app called Link to its suite of safety applications.[9] In November 2015, GreatCall acquired Lively Inc.

Awards and Recognitions[edit]

  • In 2006, the Jitterbug cell phone was recognized in New York Times tech journalist David Pogue's Top 10 Brilliant Ideas [10] and Reader's Digest 100 Best Products.[11]
  • In 2007, GreatCall won the wireless industry's Andrew Seybold Choice Award for "Best New Wireless Company"[12] at CTIA, the Cellular Telecommunications and Internet Associations design award, and was recognized as a finalist for CES's Last Gadget Standing Competition.[13]
  • In 2008, the company received the Stevie Award for "Best Overall Company" ,[14] the American Society on Aging's Award for "Best Small Business" .[15]
  • In 2009, TripleTree selected GreatCall as the winner for "Best Consumer Experience" and GreatCall's LiveNurse™ application (now Urgent Care) received the CTIA Hot for the Holiday's "Hottest Mobile Consumer Application" award.[16]
  • In 2010, GreatCall's LiveNurse™ application (now Urgent Care) received the CTIA Hot for the Holiday's "Hottest Mobile Consumer Application" award.[17]
  • In 2014, GreatCall's Link app won the Today's Caregiver's "Caregiver Friendly Award" .[18]
  • In 2016, the Lively Wearable was recognized in The Wall Street Journal's "BEST OF CES 2016: The Wondrous and Wacky Year Ahead in Gadgets" [19]
  • In 2016, the Jitterbug Flip was featured in the Wall Street Journal article on simple phones and was the editor's phone of the lot[20]
  • In 2016, the Jitterbug Flip cellphone was recognized in PCMag as Editor's Choice for simple cell phones[21]
  • In 2016, CEO David Inns won EY's Entrepreneur Of The Year for Tech Services in the San Diego Region[22]

See also[edit]


  1. ^ Miller, Jim (November 26, 2014). "Personal Tech Products Designed Specifically for Seniors". Huffington Post. 
  2. ^ Mitroff, Sarah (May 28, 2014). "GreatCall's Splash and Jitterbug5 help seniors stay safe and connected". CNET. 
  3. ^ Lewis, Peter (April 6, 2006). "Cellphones for kids – and seniors". Fortune. 
  4. ^ Lee, Jacqueline (May 24, 2013). "No Copay Required: Patients Get Urgent Care Assistance From GreatCall App". Health TechZone. 
  5. ^ Wong, George (June 28, 2011). "GreatCall MedCoach lets you manage your medication with your iPhone". Ubergizmo. 
  6. ^ "Product Review: The 5Star Urgent Response from GreatCall". The Senior List. February 1, 2013. 
  7. ^ "John Walsh, Human and Victim Rights Advocate Named National Spokesperson for GreatCall's New 5Star UrgentResponse Service". BusinessWire. December 13, 2011. 
  8. ^ Colon, Alex (November 29, 2013). "Jitterbug Touch (GreatCal)". PC Mag. 
  9. ^ "GreatCall Link Supports Family Caregivers in Enabling Independence". BusinessWire. January 7, 2014. 
  10. ^ Pogue, David (December 28, 2006). "Brilliant Ideas That Found a Welcome". The New York Times. 
  11. ^ "Jitterbug Listed in Readers' Digest 100 Best Products – 2007". DYNA. January 1, 2007. 
  12. ^ Seybold, Andrew (April 12, 2007). "Things are Getting Better for Customers". 
  13. ^ "Yahoo! Tech Announces Winners of "Last Gadget Standing" Event at CES 2007". BusinessWire. January 10, 2007. 
  14. ^ "Best Overall Company". Stevie Awards. 2008. 
  15. ^ "Best Small Business". American Society on Aging. 2008. 
  16. ^ "Jitterbug LiveNurse Wins Best Mobile Consumer Application Award". BusinessWire. October 13, 2009. 
  17. ^ "CTIA Announces Hot for the Holidays Awards Finalists". Bloomberg. September 20, 2010. 
  18. ^ "Winner's Gallery". 2014. 
  19. ^ Fowler, Geoffrey (January 6, 2016). "BEST OF CES 2016: The Wondrous and Wacky Year Ahead in Gadgets". The Wall Street Journal. 
  20. ^ Fowler, Geoffrey (April 27, 2016). "Jitterbug Flip (GreatCall)". 
  21. ^ Kumar, Ajay (May 31, 2016). "Jitterbug Flip (GreatCall)". 
  22. ^ Bigelow, Bruce (June 22, 2016). "EY Names 6 Startup Leaders as San Diego Entrepreneurs of the Year".