Abellio Greater Anglia

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This article is about the train operating company. For the rail franchise, see Greater Anglia franchise.
Abellio Greater Anglia
Ipswich - Greater Anglia 90001 down train.JPG
Franchise(s): Greater Anglia
5 February 2012 – 15 October 2016
Main region(s): Cambridgeshire, Essex, London, Norfolk, Suffolk
Other region(s): Hertfordshire
Stations called at: 170
Stations operated: 154
Parent company: Abellio
Website: www.abelliogreateranglia.co.uk

Abellio Greater Anglia[1] is a train operating company in Britain owned by Abellio (a subsidiary of Nederlandse Spoorwegen) operating the Greater Anglia rail franchise. It provides the majority of commuter/regional services from its Central London terminus at London Liverpool Street to Essex, Suffolk, Norfolk and parts of Hertfordshire and Cambridgeshire as well as many regional services throughout the East of England. The service was branded 'Greater Anglia' until December 2013.


In December 2003 the Strategic Rail Authority awarded the Greater Anglia Rail Franchise to National Express, with operations starting on 1 April 2004.[2][3] The franchise was to run until March 2011, with provision for a three-year extension if performance targets were met.

In November 2009 the Department for Transport announced that National Express would not be granted the three-year extension for which it had met the criteria, because it had defaulted on the National Express East Coast franchise.[4][5]

Following a change of government at the 2010 General Election, the Department for Transport announced in June 2010 that all refranchising would be put on hold while a review was conducted into the franchising process.[6] As a result, National Express East Anglia was granted an initial extension until October 2011, followed by another until February 2012.[7]

In March 2011 the Department for Transport announced that Abellio, Go-Ahead, and Stagecoach had been shortlisted to bid for the franchise.[8] In October 2011 it awarded the new franchise to Abellio, the services operated by National Express East Anglia transferring to Greater Anglia on 5 February 2012.[9][10][11]

The franchise was originally to run until July 2014. The reason for awarding a short franchise, at the same time as the government was speaking of a desire to move to longer franchises, was to allow the government to digest the recommendations of the McNulty Rail Value for Money study before letting a long-term franchise.

In March 2013 the Secretary of State for Transport announced the franchise would again be extended until 15 October 2016.[12] From December 2013, Greater Anglia was rebranded as Abellio Greater Anglia.

On 31 May 2015 the Liverpool Street to Enfield Town, Cheshunt (via Seven Sisters) and Chingford services, as well as the Romford to Upminster service, transferred to London Overground Rail Operations.[13] Also on 31 May 2015, the Liverpool Street to Shenfield stopping services transferred to the Crossrail concession managed by MTR.[14]

On 22 December 2014 the refurbishment of the company's fleet of British Rail Mark 3 carriages began. This long awaited refurbishment includes a total internal rewiring, new toilets with waste retention tanks, improved Wi-Fi provision, plug sockets at each seat and a complete refresh of body panels, carpets and seat covers. This refurbishment is expected to be complete during 2016.


A number of improvements are planned during the franchise period, including:[9]

  • Improved station and ticket facilities and better information for passengers;
  • A text messaging service to keep passengers informed of any disruptions;
  • Extending Oyster card pay-as-you-go capabilities between London Liverpool Street and Shenfield/Hertford East;
  • Mobile-phone and print-at-home ticketing facilities;
  • 600 extra car park spaces at stations;
  • Additional bicycle storage facilities;
  • New automatic ticket barriers at Brentwood.


tph - train(s) per hour in each direction
tp2h - train(s) per 2 hours in each direction
Off-peak weekday services
Mainline & Southend
Route Tph Calling at
London Liverpool Street - Southend Victoria 3 Stratford, Romford (1tph), Shenfield, Billericay, Wickford, Rayleigh, Hockley (Essex), Rochford, Southend Airport, Prittlewell
Wickford - Southminster 3tp2h Battlesbridge, South Woodham Ferrers, North Fambridge, Althorne, Burnham-on-Crouch
London Liverpool Street - Norwich
1 Colchester, Manningtree, Ipswich, Diss
London Liverpool Street - Norwich
1 Stratford, Chelmsford, Colchester, Manningtree, Ipswich, Stowmarket, Diss
London Liverpool Street - Ipswich
1 Stratford, Shenfield, Chelmsford, Hatfield Peverel, Witham, Kelvedon, Marks Tey, Colchester, Manningtree
London Liverpool Street - Clacton-on-Sea 1 Stratford, Shenfield, Ingatestone, Chelmsford, Witham, Colchester, Wivenhoe, Thorpe-le-Soken
London Liverpool Street - Colchester Town 1 Stratford, Romford, Shenfield, Chelmsford, Witham, Kelvedon, Marks Tey, Colchester
London Liverpool Street - Braintree 1 Stratford, Shenfield, Ingatestone, Chelmsford, Witham, White Notley, Cressing, Braintree Freeport
Marks Tey - Sudbury 1 Chappel & Wakes Colne, Bures
Colchester - Walton-on-the-Naze 1 Colchester Town, Hythe (Essex), Wivenhoe, Alresford (Essex), Great Bentley, Weeley, Thorpe-le-Soken, Kirby Cross, Frinton-on-Sea
Colchester - Colchester Town 1 No intermediate stops
Manningtree - Harwich Town 1 Mistley, Wrabness, Harwich International, Dovercourt
Route Tph Calling at
Ipswich - Felixstowe 1 Westerfield, Derby Road, Trimley
Ipswich - Lowestoft 1 Woodbridge, Melton, Wickham Market, Saxmundham, Darsham, Halesworth, Brampton (Suffolk), Beccles, Oulton Broad South
Ipswich - Cambridge 1 Needham Market, Stowmarket, Elmswell, Thurston, Bury St Edmunds, Kennett (1tp2h), Newmarket (Suffolk), Dullingham (1tp2h)
Ipswich - Peterborough 1tp2h Stowmarket, Bury St Edmunds, Ely, Manea, March, Whittlesea
Norwich - Lowestoft
1tp2h Oulton Broad North
Norwich - Lowestoft
1tp2h Brundall, Cantley, Reedham (Norfolk), Haddiscoe, Somerleyton, Oulton Broad North
Norwich - Great Yarmouth
via Acle
1 Brundall Gardens, Brundall, Lingwood, Acle
Norwich - Sheringham 1 Salhouse (1tp2h), Hoveton & Wroxham, Worstead (1tp2h), North Walsham, Gunton (1tp2h), Roughton Road (1tp2h), Cromer, West Runton
Norwich - Cambridge 1 Wymondham, Attleborough, Thetford, Brandon, Ely
West Anglia
Route Tph Calling at
London Liverpool Street - Hertford East via Tottenham Hale 2 Hackney Downs, Tottenham Hale, Ponders End, Brimsdown, Enfield Lock, Waltham Cross, Cheshunt, Broxbourne, Rye House, St Margarets (Hertfordshire), Ware
London Liverpool Street - Cambridge
1 Tottenham Hale, Cheshunt, Broxbourne, Harlow Town, Bishops Stortford, Audley End, Whittlesford Parkway
London Liverpool Street - Cambridge
1 Tottenham Hale, Cheshunt, Broxbourne, Roydon, Harlow Town, Harlow Mill, Sawbridgeworth, Bishops Stortford, Stansted Mountfitchet, Elsenham, Newport, Audley End, Great Chesterford, Whittlesford Parkway, Shelford
Stratford - Bishops Stortford
1 Tottenham Hale, Northumberland Park, Enfield Lock, Cheshunt, Broxbourne, Roydon, Harlow Town, Harlow Mill, Sawbridgeworth
Stratford - Bishops Stortford
1 Tottenham Hale, Waltham Cross, Cheshunt, Broxbourne, Harlow Town, Sawbridgeworth
Stansted Airport - Cambridge 1 Audley End, Whittlesford Parkway
Stansted Express
Route Tph Calling at
London Liverpool Street - Stansted Airport via Bishops Stortford 2 Tottenham Hale, Bishops Stortford
London Liverpool Street - Stansted Airport via Harlow Town 2 Tottenham Hale, Harlow Town, Stansted Mountfitchet (1tph)

Stansted Express[edit]

Main article: Stansted Express

Abellio Greater Anglia operates the Stansted Express sub-branded airport rail link between London Liverpool Street and Stansted Airport.[15]


Main article: Dutchflyer

Abellio Greater Anglia operates the Dutchflyer sub-branded boat train between London Liverpool Street and Harwich International.[16]


The latest punctuality statistics released by NR (Network Rail) for period 7 of 2013/2014 were 94.0% PPM (Public Performance Measure) down 1.0 percentage points on the same period last year and the MAA (Moving Annual Average) up to 12 October 2013 also fell slightly to 92.3%. In 2013, Abellio Greater Anglia was named train operator of the year.[17][18] However, a survey in February 2014 by the consumer group Which? found that customer satisfaction of Abellio Greater Anglia was at last place (out of 20 train operators) with a satisfaction percentage of 40%.[19]


In November 2013, an online petition was launched, with the aim to stop Greater Anglia trains from dumping raw sewage from the train toilets.[20] There have also been concerns with the 'sewage mist' from passing trains making Network Rail staff ill, and Greater Anglia is "working closely" with the government to introduce a fleet upgrade.[21]

Rolling Stock[edit]

Abellio Greater Anglia inherited a fleet of Class 90, Mark 3 carriages, Driving Van Trailers, Class 153, Class 156 and Class 170 diesel multiple units, and Class 315, Class 317, Class 321, Class 360 and Class 379 electric multiple units from National Express East Anglia. Due to its short franchise term, Abellio Greater Anglia is not planning to introduce any new trains.[22] On 31 May 2015, the company's fleet of Class 315 trains were cascaded to London Overground and TfL Rail and some Class 317 trains have been cascaded to London Overground, who have taken over routes in North and East of London of the AGA franchise


Class Image Type Cars per set Top speed Number Routes operated Built
mph km/h
Class 90 Ipswich - Greater Anglia 90005 Abellio livery.jpg electric locomotive N/A 110 177 15 London - Norwich 1987–1990
Class 153 Super Sprinter Ipswich Upper Yard - Greater Anglia 153335 down main ecs.jpg diesel multiple unit 1 75 121 5 Ipswich - Felixstowe,
Ipswich - Lowestoft,
Norwich - Great Yarmouth,
Norwich - Lowestoft
Norwich - Sheringham,
Sudbury - Marks Tey
Class 156 Super Sprinter Ipswich - Greater Anglia 156422 arriving from Lowestoft.jpg diesel multiple unit 2 75 121 9 1987–1989
Class 170/2 Turbostar Reedham station photo-survey (1) - geograph.org.uk - 1478271.jpg diesel multiple unit 2 or 3 100 161 12 Ipswich - Cambridge,
Ipswich - Peterborough,
Ipswich - Lowestoft,
Ipswich - Harwich International,
Norwich - Cambridge,
Norwich - Great Yarmouth,
Norwich - Lowestoft
Norwich - Sheringham
Greater Anglia class 170-2.png
Class 317/5 Hugh llewelyn 317 513 (6344380688).jpg electric multiple unit 4 100 161 15 London - Cambridge,
London - King's Lynn,
London - Hertford East,
Stratford - Bishop's Stortford,
Cambridge - Stansted Airport
Class 317/6 Hugh llewelyn 317 655 (6344378092).jpg electric multiple unit 4 100 161 24 1985–1987
Class 317/7 317719 NatEx East Anglia LST.JPG electric multiple unit 4 100 161 1 1981–1982
Class 317/8 317 882 Bethnal Green (8091140584).jpg electric multiple unit 4 100 161 5 1981–1982
Class 321 321440 Greater Anglia.JPG electric multiple unit 4 100 161 89 London - Braintree,
London - Norwich,
London - Harwich International,
London - Southend Victoria,
Wickford - Southminster,
Class 321 in Greater Anglia livery.png
Class 360/1 Desiro 360 103 Stratford(8090824383).jpg electric multiple unit 4 100 161 21 London - Ipswich,
London - Colchester Town
London - Clacton-on-Sea,
Colchester - Walton-on-the-Naze,
Colchester - Colchester Town
Manningtree - Harwich Town
Greater Anglia class 360 Desiro in National Express ONE livery.png
Class 379 Electrostar 379 011 Bethnal Green(8091060727).jpg electric multiple unit 4 100 161 30 London - Stansted Airport,
London - Cambridge,
London - King's Lynn,
Stratford - Bishops Stortford,
Cambridge - Stansted Airport
Greater Anglia class 379.png
Mark 3 Carriage Greater Anglia Mk3 Rake at Ipswich.jpg Passenger Carriage N/A 125 201 130 London - Norwich 1975–1988
Crown Point - Greater Anglia 82118.jpg Driving Van Trailer 110 177 16 1988


Abellio Greater Anglia has continued to repaint rolling stock in the same base white livery as National Express East Anglia used, but with red doors instead of blue using Greater Anglia logos, although most trains are still carry the National Express livery. During late 2013 new Abellio Greater Anglia logos started to be applied to trains.


Abellio Greater Anglia's fleet is maintained at Clacton-on-Sea, Ilford and Norwich Crown Point depots.

See also[edit]


  1. ^ "Abellio Greater Anglia Ltd 06428369". Companies House. 
  2. ^ "National Express Group Announced as Preferred Bidder for new Greater Anglia Franchise". Strategic Rail Authority. 22 December 2003. Archived from the original on 4 January 2004. 
  3. ^ "National Express wins rail franchise". The Daily Telegraph (London). 22 December 2003. 
  4. ^ "National Express loses East Anglia rail franchise". BBC News. 26 November 2009. 
  5. ^ Millward, David (26 November 2009). "National Express loses East Anglia franchise three years early". The Daily Telegraph (London). 
  6. ^ "Rail Franchising". Department for Transport. 17 June 2010. 
  7. ^ Osborne, Alistair (15 September 2010). "National Express wins extension to East Anglia rail franchise". The Daily Telegraph (London). 
  8. ^ "Shortlisted Bidders for Greater Anglia and Intercity West Coast Rail Franchises" (PDF). Department for Transport. 24 March 2011. 
  9. ^ a b "Better services for East Anglian passengers under new franchise" (Press release). Department for Transport. 20 October 2011. 
  10. ^ "Abellio awarded Greater Anglia franchise". Railway Gazette International (London). 20 October 2011. 
  11. ^ "Abellio has been awarded the Greater Anglia Franchise" (Press release). Abellio. 20 October 2011. 
  12. ^ "Railway plan puts new focus on passengers". Department for Transport. 26 March 2013. 
  13. ^ London Overground operator appointed to run additional services for TfL Travel & Tour World 4 June 2013
  14. ^ TfL announces MTR to run Crossrail services TfL 18 July 2014
  15. ^ "Stansted Express". Abellio Greater Anglia. Retrieved 7 February 2012. 
  16. ^ "Dutchflyer". Stena Line. Retrieved 28 February 2013. 
  17. ^ "Rail performance results period 7". Network Rail. Retrieved 2013-12-26. 
  18. ^ "Greater Anglia named train operator of the year". Rail Business Awards. Retrieved 2013-12-26. 
  19. ^ "Best and worst UK train companies". Which?. 17 February 2014. Retrieved 21 February 2014. 
  20. ^ "Commuters demand end to raw toilet waste being dumped at Liverpool Street station". Metro (London). 18 December 2013. 
  21. ^ "Cambridge rail worker's health fears over excrement spray". BBC News. 18 December 2013. 
  22. ^ "Greater Anglia franchise agreement" (PDF). Department for Transport. 1 November 2011. 

External links[edit]

Preceded by
National Express East Anglia
Greater Anglia franchise
Operator of Greater Anglia franchise
2012 - 2016