|Private with subsidiary and franchise locations|
|Founded||2 March 2004|
Number of locations
Through the Local Matters program, each Grill'd restaurant donates $500 monthly to three local community groups split $300 / $100 / $100, with customers voting for their preferred community group by placing a token into a jar.
In June 2015 it came to public attention that the Toowong franchise had selected anti-abortion group Cherish Life to receive funds from the Local Matters program. Founder Simon Crowe apologised for the alleged mistake, stating that Grill'd is pro-choice.
The restaurant chain encountered controversy in July 2015 when allegations arose that Kahlani Pyrah, a former employee of the Camberwell franchise, had been removed from her position after beginning a wage case with the Fair Work Commission to overturn a contract which set pay below the minimum award rate. Grill'd officially denied the allegations, claiming that bullying of managers was the reason for the dismissal. Pyrah launched a Federal Court case in a bid to get her job back. An interim Federal Court ruling ordered Grill'd to reinstate her, allowing the wage case hearing to go ahead. At the hearing, a ruling by the Fair Work Commission forced Grill'd to raise the wages of employees at its Camberwell franchise to be in line the award rate. Jess Walsh of the hospitality union United Voice said that the ruling was an "enormous win" for Pyrah and Grill'd employees. A planned unfair dismissal hearing at the Federal Court was called off after Pyrah and Grill'd reached an out-of-court settlement.
In May 2016, a staff member at the Point Cook franchise allegedly refused a female customer a two-for-one offer intended to encourage men to bring a friend to the restaurant as part of the company's support for men's mental health. A spokeswoman from the Movember Foundation, the sponsor of the promotion, apologised over the team member's misunderstanding.
In 2019 serious allegations were made against Grill’d by The Sydney Morning Herald and The Age concerning misuse of government subsidies to reduce staffing expenses. The coverage also include allegations of "serious" food safety concerns at 1-in-10 company-owned Grill’d restaurants. Allegations also included franchises being mistreated by the company and founder Simon Crowe falsifying signatures of his business partner on two liquor licenses.
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