|Type of business||Private|
|Founded||November 2011(as ZenPayroll)|
|Area served||United States|
|Key people||Joshua Reeves (CEO)|
Edward Kim (CTO)
Tomer London (CPO)
Lexi Reese (COO)
Mike Dinsdale (CFO)
Danielle Brown (Head of People)
Gusto (formerly ZenPayroll) is a company that provides a cloud-based payroll, benefits, and human resource management software for businesses based in the United States. Gusto handles payments to employees and contractors and also handles electronically the paperwork necessary to help client companies comply with tax, labor, and immigration laws. Gusto is operational in all 50 US states.
On June 12, 2013, Gusto announced support for paying contract workers, including making sure of tax compliance (by filing the relevant Form 1099 and other paperwork). This was touted by some technology writers as giving the company an advantage over competitors such as ADP and Paychex, whose payroll software was claimed to lack the flexibility to accommodate contract workers. The company also announced plans to launch services in Florida, Texas, and New York state. By August, services were available in all 50 states.
In December 2014, Gusto announced support for letting companies match employees' charitable donations.
In April 2015, Gusto announced support for all 50 states.
In September 2015, it was announced that ZenPayroll had changed its name to Gusto, and was broadening its focus to integrate health benefits and workers' compensation into its payroll software.
In December 2012, Gusto announced that, back in April 2012 upon graduating from Y Combinator's Winter 2012 class, ZenPayroll had raised the largest seed round for a Y Combinator startup. The total amount of $6.1 million was raised from investors including Box CEO and co-founder Aaron Levie, Yammer CEO and co-founder David O. Sacks, Dropbox CEO and co-founder Drew Houston, YouTube co-founder Jawed Karim, Yelp CEO and co-founder Jeremy Stoppelman, Badgeville CEO and co-founder Kris Duggan, SugarCRM CEO Larry Augustin, and Zuora CEO and co-founder Tien Tzuo, as well as Google Ventures, Data Collective, Sherpalo Ventures, and Salesforce.com.
On February 19, 2014, Gusto announced a $20 million Series A funding round at a valuation of over $100 million. The round was led by General Catalyst Partners, with Kleiner Perkins Caufield & Byers also participating.
In December 2015, Gusto raised $50 million in an opportunistic round that valued the company at $1 billion.
Venture Beat reported on Gusto’s price hike on August 10, 2016, stating “Gusto rationalized the increase as the result of ... recent improvements, such as the launch of integrated health benefits, an 'enhanced' employee on-boarding experience that includes I-9 support and welcome emails, paid time-off tracking, and multiple pay rate tools.”  However, in a Gusto-issued press release on September 17, 2015, the company announced many of these features: “For the first time ... with Gusto, employees can easily: — Learn about their benefits, enroll or make changes to their health plans, through their personal Gusto accounts. — Contact Gusto’s dedicated care team with their benefits-related questions. — Access their paystub and plan data in one place.” In 2014, when Gusto was named ZenPayroll,VentureBeat listed Gusto among the best back-office software for small businesses. The New York Times has compared Gusto to larger payroll processors such as ADP, citing both advantages and disadvantages. Gusto has been praised by TechCrunch and PandoDaily for offering an easy-to-use service to small businesses and companies using contractors.
Product and Pricing
Gusto's core product offering is payroll processing. As part of the core payroll product, Gusto offers employee onboarding (work authorization forms, direct deposit forms, employee information aggregation). Separately, Gusto offers employee health insurance, dental insurance, and vision insurance enrollment and administration. In addition, Gusto offers other employee-benefit and related products through third parties, including 401K and workers' compensation insurance.
Gusto charges a per employee per month fee, similar to other software providers.
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