|Founded||November 26, 1905Kerrville, Texas, United Statesas C.C. Butt Grocery Store in|
|Headquarters||San Antonio, Texas, U.S.|
Number of locations
|Texas, Nuevo León, Tamaulipas, Coahuila, San Luis Potosí, Guanajuato and Aguascalientes.|
|Charles Butt (Chairman & CEO)|
Craig Boyan, President
Martin Otto, COO
|Products||Bakery, dairy, deli, frozen foods, gasoline, general grocery, meat, pharmacy, produce, seafood, snacks|
|Services||Auto health, fuel, ticket sales, utilities, and licenses|
|Revenue||$21 billion+ (2018)|
Number of employees
H-E-B is an American privately held supermarket chain based in San Antonio, Texas, with more than 350 stores throughout the U.S. state of Texas, as well as in northeast Mexico. The company also operates Central Market, an upscale organic and fine foods retailer. As of 2017, the company has a total revenue surpassing US$25 billion. H-E-B ranked No. 15 on Forbes' 2014 list of "America's Largest Private Companies". H-E-B was named Retailer of the Year in 2010 by Progressive Grocer. Supermarket News ranked H-E-B No. 13 in the 2008 "Top 75 North American Food Retailers". Based on 2014 revenues, H-E-B is the twentieth largest retailer in the United States. It donates five percent of pre-tax profits to charity.
The company was founded on November 26, 1905, when Florence Butt opened the C.C. Butt Grocery Store on the ground floor of her family home in Kerrville, Texas. In 1919, Howard Edward Butt, Florence's youngest son, took over the store upon his return from World War I. Shortly after becoming owner of his mother's small store, Howard tried four expansions into Central Texas, including one in Junction, all of which failed. Finally, in 1927, Howard launched a successful second store in Del Rio, Texas, followed by the purchase of three grocery stores in the Lower Rio Grande Valley. The first initials of Howard E. Butt became the name of the store.
Charles, the younger son of Howard E. Butt, became president of H-E-B in 1971. As of 2016, Charles Butt is chairman and CEO of H-E-B, having grown the business from annual sales of $250 million in 1971 to $13 billion in 2006. In 2010, Craig Boyan was named H-E-B's President and COO. However, as of 2018, Martin Otto, the former CFO and Chief Merchant, has become the COO. In 2011, the company was #12 on Forbes's list of largest privately held companies; H-E-B was, for many years, until Dell went private in 2013, the largest privately held company in Texas. H-E-B acquired Favor Delivery as a wholly owned subsidiary in February 2018. The details of the merger were not disclosed.
In the light of increased self-checkout usage via kiosk or smartphone app in 2019, H-E-B is gradually shifting towards creating more self-checkout smartphone apps and lanes than cashier lanes. The company has been investing millions of dollars, in replacing many cashier stations with self-checkout kiosks or apps by 2023. As many other supermarkets (such as Walmart, Target, etc) are also shifting towards more self-checkout lane and app usage, and displacing cashiers in the near future.
Headquartered in Downtown San Antonio, H-E-B Headquarters 646 S Flores St, San Antonio, TX 78204, H-E-B operates more than 300 stores in over 150 communities across Texas. As of late 2010, its operations serve approximately "55-plus" percent of the Texas market, according to Progressive Grocer, with primary Texas markets including the Corpus Christi, San Antonio, Austin, Laredo and Houston metro areas. The company does business in five different retail formats: general H-E-B stores, Central Market, H-E-B Plus, Mi Tienda and Joe V's Smart Shop. In 2010, the company announced plans to build 19 new stores in Texas. H-E-B opened its first store outside of Texas in 1996, a 24,000-square-foot (2,200 m2) H-E-B Pantry store in Lake Charles, Louisiana; though the expansion was, in comparison, short-lived and ultimately failed to catch on, either with planners or with the community. The H-E-B Pantry store format was discontinued in 2000, and the company closed its sole Louisiana store in 2003. In 2010, H-E-B offered consumers the opportunity to vote on possible designs for new stores as they expand into new communities.
The company operates several manufacturing facilities in Texas, including one of the largest milk- and bread-processing plants in the Southwest. H-E-B produces many of their own-brand products, including milk, ice cream, bread, snacks, and ready-cooked meats and meals. These and other private-label products are sold under various brands, including "Central Market Naturals", "Central Market Organics","H-E-B", "H-E-Buddy", "Hill Country Fare", "H-E-B Creamy Creations" ice cream, "H-E-B Mootopia" milk, and "H-E-B Fully Cooked."
Several stores include multi-tenant operations through third-party lease arrangements. Many stores include a bank operation and cellular kiosk. Common nationally recognized tenants include Sprint-Nextel, IBC Bank, Enterprise Rent-A-Car, Panda Express, Chase Bank, Flexi-Compras, Auntie Anne's Pretzel, AT&T, Gold & Silver Buyers, Wells Fargo, and Maui Wowi.
The H-E-B corporate offices have more authority over decision-making at individual H-E-B outlets in San Antonio than Foodarama does over individual La Fiesta chains in San Antonio. Because H-E-B is a regional chain, Elizabeth Allen of the San Antonio Express-News said that it is more "nimble" than national grocery companies such as Albertsons.
The Austin Business Journal rated H-E-B as the largest private-sector employer in the region in 2017.
In 1994, H-E-B introduced its Central Market concept in Austin. Based in Austin, Central Market offers an organic and international food selection, including a European-style bakery and extensive wine and beer selections. The chain is now composed of eight stores, two in Austin and one each in Dallas, Fort Worth, Houston, Plano, San Antonio, and Southlake. H-E-B operates four different formats of stores that introduce general merchandise and elements of the Central Market concept: The Woodlands Market in The Woodlands in Montgomery County, Kingwood Market in the Kingwood section of Houston, and the Austin-Escarpment store in south Austin. A fourth store opened on March 22, 2008 in West Lake Hills, and in 2009, the H-E-B in Bee Caves was remodeled. H-E-B's Alon Market opened on October 17, 2008 in San Antonio. In October 2007, H-E-B opened its Cypress Market store, located at the intersection of Highway 290 and Barker-Cypress. In November 2007, the 112,000 sq ft (10,400 m2) Vintage Market store opened in northwest Harris County in greater Houston. In November 2012, H-E-B opened its second Cypress store, Fairfield Market, located at the intersection of Highway 290 and Mason Road to serve the master-planned community of Fairfield and surrounding areas.
In July 2015, the Market concept was expanded as a new Spring Creek Market was opened in southern Montgomery County in Spring, Texas on Rayford Road adjacent to the new Texas State Highway 99 to serve the expanding suburb of Houston.
In 2004, the company launched three (in Austin, Corpus Christi, and Waco) H-E-B Plus! stores with an expanded focus on non-food categories, such as entertainment and other general merchandise. The company added three additional locations in 2005 (Corpus Christi, Round Rock and San Antonio). The stores offered several new departments including Do-It-Yourself and Texas Backyard, and greatly expanded product categories in baby, card and party, cosmetics, entertainment, housewares and toys.
Several other locations were later added, including stores in Flour Bluff, Corpus Christi, Bastrop, Beaumont, Belton, Boerne, Katy, Killeen, Cypress, Victoria, Kyle, Laredo, Leander, Mission, Rio Grande City, San Juan, San Antonio, Midland, Pearland, Copperas Cove  and Hutto.
In 2006, H-E-B opened Mi Tienda in South Houston (adjacent to Pasadena) in Greater Houston - a 63,000-square-foot (5,900 m2) Latino-themed store. Another Mi Tienda opened in north Houston in 2011; it is twice the size of the original location, and has 97,000 square feet (9,000 m2) of space. This second location is off of Little York and U.S. Route 59. Mi Tienda, which means "my store" in Spanish, sells Mexican baked goods; a tortilleria, where employees make tortillas; and a carniceria providing marinated cuts of chicken, beef and pork. In addition, Mi Tienda also houses the Cocina restaurant, which serves Mexican food and drinks.
Joe V's Smart Shop
In 2010, H-E-B opened Joe V's Smart Shop, a brand featuring discount items modeled after discount grocer Aldi. The first location opened was a 54,690-square-foot (5,100 m2) store located in northwest unincorporated Harris County, Texas, near northwest Houston. The store format is smaller compared with a full-service H-E-B store but double the size of an H-E-B Pantry store. A larger, second location with a 65,714-square-foot (6,100 m2) space opened in December in northeast unincorporated Harris County, Texas. As of 2016, there are seven Joe V's stores. The "Joe V" name was based on the name of an executive of the company who was involved in the development of this store format.
H-E-B crossed the $1 billion mark annual sales mark in Mexico in 2012.
In the mid-1980s, local grocery chains Handy Andy and Centeno joined a lawsuit against H-E-B citing unfair pricing practices. H-E-B eventually settled the suit out of court with Centeno in 1998 for $6.5 million and with Handy Andy for an undisclosed settlement amount.
H-E-B has paid $12 million to settle a whistleblower lawsuit accusing the San Antonio-based grocery chain of Medicaid fraud. Since at least 2006, according to the suit, H-E-B allegedly submitted to Texas Medicaid inflated prices on thousands of claims for prescriptions it filled so the company could obtain higher reimbursements than allowed.
The company gives five percent of annual pretax earnings to causes in the areas in which it operates, including education and food banks. The Excellence in Education Awards are an annual charitable program maintained by H-E-B since 2000, in which teachers, administrators and schools in Texas are recognized, with awards totaling $500,000 in contributions in 2009.
H-E-B coordinated donations to relief efforts in the wake of a fertilizer plant fire and explosion in West, Texas. The company donated $50,000 to the American Red Cross and launched a checkstand campaign benefiting the organization to get the community involved in the relief effort. The company said in a news release 100 percent of the donations from the campaign will support the American Red Cross’s disaster relief efforts. H-E-B also activated its emergency response units, sending the H-E-B Eddie Garcia Mobile Kitchen and water tanker to West, including donations of meals and water to the victims and first responders.
In the aftermath of Hurricane Harvey in 2017, H-E-B donated $100,000 toward its relief efforts. Its campaign drive for customer contributions totaled $1,000,000. In addition, H-E-B's Mobile Kitchen and Disaster Relief Units distributed 10,000 hot meals to volunteers and victims in the affected areas in Texas.
H-E-Buddy, the company mascot, at the Texas Book Festival
- Hendricks, David (23 January 2010). "New president is named at H-E-B". San Antonio Express News. Archived from the original on 2010-02-25. Retrieved 12 November 2010.
- "Supermarket News Company Profile: HEB Grocery Company". Supermarket News. Archived from the original on 2009-11-08. Retrieved 2008-06-18.
- "HEB TV Spots Reinforce Commitment to Helping Shoppers Save". Progressive Grocer. Stagnito Media. 2010-02-07. Archived from the original on 2011-07-15. Retrieved 2010-04-14.
- "Forbes 400: Charles Butt". Forbes Magazine.
- "HE Butt Grocery on the Forbes America's Largest Private Companies List". Forbes.
- "America's Largest Private Companies". Forbes. Retrieved 10 November 2014.
- Vaughan, Vicki (2010-10-06). "H-E-B is Retailer of the Year". San Antonio Express-News. Hearst Newspapers. Retrieved 2010-11-02.
- 2007 Top 75 North American Food Retailers Archived May 11, 2016, at the Wayback Machine, Supermarket News, Last accessed February 24, 2007.
- Top 100 Retailers Chart 2015 Archived June 10, 2016, at the Wayback Machine National Retail Federation.
- "H-E-B Kicks-off New Year with Renewed Commitment to Customer Savings by Slashing Prices on More Than 5,000 Products" (Press release). Business Wire. 2010-01-06. Retrieved 20 July 2016.
- "History". Company Info. H-E-B. Retrieved 2010-03-12.
- Kleiner, Diana J. "H-E-B". The Handbook of Texas Online. Texas State Historical Association. Retrieved 8 November 2010.
- "Craig Boyan to Lead H-E-B as New President and COO". BusinessWire (Press release). San Antonio: BusinessWire. 2010-01-23. Retrieved 2010-11-02.
- "H-E-B's Martin Otto wins leadership award". APhA. Retrieved 24 May 2018.
- DeCarlo, Scott; Murphy, Andrea D. (16 November 2011). "America's Largest Private Companies". Forbes.
- "H. E. Butt Grocery Company". Companies. Hoover's. Retrieved 2010-03-11.
- H‑E‑B and Favor Delivery to Join Forces, H-E-B, retrieved March 14, 2018
- Copeland, Mike, Mike Copeland: Self checkout at H-E-B; Gas prices up; New medical facility on horizon, Waco Tribune-Herald, retrieved May 2, 2019
- "H-E-B appoints new president, reorganizes senior management". San Antonio Business Journal. 25 January 2010. Retrieved 17 December 2010.
- "Find a Store". Retrieved 14 November 2010.
- Major, Meg; Dudlicek, James (October 2010). "Retailer of the Year: The Heart of Texas". Progressive Grocer. Archived from the original on 2010-12-18. Retrieved 17 December 2010.
- Hendricks, David. "New president is named at H-E-B". Retrieved November 14, 2010.
- Hendricks, David; Sunday, effective. "New President Named at HEB". Retrieved 14 November 2010.
- Rutledge, Tanya. "H-E-B closing door on pantry concept Archived October 21, 2016, at the Wayback Machine." Houston Business Journal. Friday July 28, 2000. Retrieved on August 25, 2010.
- Kaplan, David (28 October 2010). "H-E-B going extra mile on new Montrose store". Houston Chronicle. Retrieved 14 November 2010.
- "The Largest Private Companies". Forbes.com. November 9, 2006. Retrieved 15 November 2006.
- "Doors opening at second H-E-B Plus". MySA.com. November 1, 2006. Archived from the original on 2007-09-29. Retrieved November 2, 2006.
- H-E-B collaborates on new Hawaiian health drink venture, San Antonio Business Journal, December 21, 2006.
- Briefs[permanent dead link], MySA.com, December 23, 2006.
- Austin's first Maui Wowi store opens in HEB Archived March 10, 2007, at the Wayback Machine, Austin Business Journal, February 12, 2007.
- Allen, Elizabeth. "In the shadow of a grocery giant A thrifty strategy La Fiesta caters to Hispanic market and keeps overhead to a minimum." San Antonio Express-News. Tuesday December 31, 2002. Business 1E. Retrieved on December 1, 2011.
- "Dell is no longer Austin's largest employer". www.bizjournals.com. Retrieved 2018-01-11.
- "Central Market to Bring Argentina to Texas in Celebration of South American Bicentennial" (Press release). BusinessWire. 2010-03-03. Archived from the original on 2012-02-27. Retrieved 2010-03-11.
- Vaughan, Vicki (16 October 2008). "H-E-B Alon Market set to open". San Antonio Express News. Retrieved 12 November 2010.[permanent dead link]
- Jackson, Kim (6 November 2007). "H-E-B Vintage Market to open Nov. 14". The Houston Chronicle. Retrieved 12 November 2010.
- "Fairfield Market H-E-B". 2013. Retrieved 23 April 2013.
- Spring Creek Market H-E-B Archived February 13, 2016, at the Wayback Machine H-E-B. Retrieved 2 August 2015.
- "H-E-B to start work on Kyle store". Austin American-Statesman. November 1, 2006. Archived from the original on September 13, 2012. Retrieved 2 November 2006.
- Plus to open Friday in Leander Austin American-Statesman, February 22, 2007.
- Dawson, Jennifer (July 12, 2006). "Pearland retail center lands H-E-B as anchor". Houston Business Journal. Retrieved 8 October 2006.
- "H-E-B Plus is coming to the North Side". MySA.com. July 8, 2006. Archived from the original on 2007-09-29. Retrieved 8 October 2006.
- "H-E-B converting North Side store to Plus". MySA.com. March 14, 2007. Archived from the original on 2007-03-21. Retrieved 1 April 2007.
- Audrey Spencer, Herald staff writer. "H-E-B Plus opens in Cove". kdhnews.com. Retrieved 27 March 2018.
- "H-E-B courts Latinos with new Houston store". MySA.com. October 5, 2006. Archived from the original on 2007-03-17. Retrieved 8 October 2006.
- "Vendor E-1.pdf." (Archive) Texas Department of State Health Services. Accessed June 16, 2008.
- Kaplan, David (2011-12-05). "First look at reinvented Mi Tienda". Houston Chronicle. Retrieved 2017-06-28.
- Kaplan, David (2011-12-05). "Second Mi Tienda to be twice as big as first". Houston Chronicle. Retrieved 2017-06-28.
- Kaplan, David. "New H-E-B concept is discount-minded Archived December 21, 2010, at the Wayback Machine."Houston Chronicle. April 20, 2010. Retrieved on May 4, 2010.
- Joe V's Smart Shop. Retrieved on May 4, 2010.
- Joe V’s Smart Shop Opens Store #7 Joe V's Smart Shop. Retrieved 20 July 2016.
- Wollam, Allison (9 May 2010). "H-E-B launches new concept despite naming spat with Trader Joe's". Houston Business Journal. Retrieved 17 December 2010.
- "H-E-B expanding in Texas and crime-ridden Mexico". chron.com. Retrieved 27 March 2018.
- "A Century of Shopping: H-E-B hits 100". MySanAntonio.com. November 22, 2005. Archived from the original on 2007-09-29. Retrieved 15 June 2007.
- "The Paradox of Predatory Pricing" (PDF). Cornell Law Review. November 1, 2005. p. 16. Retrieved 24 June 2019.
- "A Century of Shopping: H-E-B hits 100". MySanAntonio.com. November 22, 2005. Archived from the original on 2007-09-29. Retrieved 15 June 2007.
- "Grocer pays $12 million in whistleblower case".
- Barkhurst, Ariel (2009-12-20). "Thousands enjoy H-E-B Feast of Sharing". San Antonio Express News. San Antonio: Hearst Newspapers. Retrieved 2010-03-12.[permanent dead link]
- Moravec, Eva Ruth (2009-03-28). "H-E-B recognizes 40 Texans vying for education awards". San Antonio Express News. San Antonio: Hearst Newspapers. Archived from the original on 2009-03-31. Retrieved 2010-03-12.
- Riemenschneider, Pamela (2013-04-22). "HEB coordinates donations to West, Texas". The Packer. Vance Publishing. Archived from the original on 2013-05-26. Retrieved 2013-04-23.
- Roethler, Eva (2017-08-30). "H-E-B Donations Reach $1 Million and Deploys Response Teams for Harvey Relief Efforts". And Now U Know. Retrieved 2018-11-09.
- "How H-E-B Took Care of its Communities During Harvey". Texas Monthly. 2017-09-06. Retrieved 2018-11-09.
|Wikimedia Commons has media related to H-E-B.|
- Official website
- Joe V's Smart Shop
- H-E-B at YouTube
- Forbes.com Forbes' 2004 List of World's Richest People: Charles Butt
- "H-E-B". Archived from the original on April 5, 1997. Retrieved October 30, 2013.CS1 maint: BOT: original-url status unknown (link)