HEAT is a commercial IT Service ManagementUnified Endpoint Managementsoftware suite for IT, HR, Facilities, Customer Service and other enterprise functions to simplify and automate their business processes to improve service quality, while managing and securing endpoints to proactively detect and protect against threats to business continuity.
Automation Server: HEAT includes Business Process Automation Module (BPAM). BPAM runs as a Windows service to scan the HEAT database for tickets matching criteria chosen by administrators and take pre-defined actions. These actions may include modifications to the tickets, sending email to stakeholders, or executing non-HEAT applications.
Integration Server: HEAT also includes Auto Ticket Generator (ATG). ATG generates tickets from incoming mail messages or text files. ATG can also generate and send replies to information requests from users. ATG version 8.4 can either be run as a Win32 application or as a service.