Harbor Freight Tools

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Harbor Freight Tools
Private
Industry Retail
Founded 1977; 39 years ago (1977)
Los Angeles, California, U.S.
Headquarters Calabasas, California, U.S.
Number of locations
700
Area served
United States
Key people
Eric Smidt (CEO)
Products Tools
Revenue Increase $2 billion (2010)[1]
Number of employees
17,000
Slogan Quality Tools at Ridiclously Low Prices
Website www.harborfreight.com

Harbor Freight Tools is a privately held discount tool and equipment retailer, headquartered in Calabasas, California, which operates a chain of retail stores as well as a mail-order and eCommerce business. The company has over 700 stores in 47 states,[2] offering over 7,000 tools and related products. The company employs over 17,000 people in the U.S.[3]

History[edit]

In 1977,[4] Eric Smidt and his father, Allan Smidt started Harbor Freight Tools in a small building in North Hollywood, California. Originally known as Harbor Freight Salvage, the company began as a mail-order tool business. The company changed its name to Harbor Freight Tools. In 1985, Smidt was named president of the company at the age of 25; he served under that title until 1999 when he became CEO.[5]

Mail order[edit]

The company subsequently acquired US General, another mail-order tool and equipment company. At first, the company mailed promotions in standard #10 business envelopes. In the early 1980s, the company relocated to Camarillo, CA, acquiring the former headquarters of Unity, another large mail-order company, and launched its first mail-order catalog in the mid-1980s.

Retail stores[edit]

First Harbor Freight Tools store, Louisville, KY

In 1980, Harbor Freight opened its first retail store in Lexington, Kentucky, to sell returned merchandise from its mail order business. The venture proved successful, and Harbor Freight began to open stores across the United States. As of 2016, Harbor Freight operates over 700 retail stores in 47 states.[6]

Number of stores:

1980 to 1990 11
1991 to 2001 103
2002 to 2012 304
2013 to 2014 500
2014 to 2015 600
2015 to 2016 700

Exclusive brands[edit]

US General PRO Brand Logo

Harbor Freight sells many in-house store brands sourced directly from manufacturers.[7] Some of these brands include:

Products[edit]

Harbor Freight carries a selection of products including power tools, air tools, hand tools, floor jacks, winches, tool storage, engines, gas generators, and welding equipment. All of its hand tools come with a lifetime warranty, which guarantees them from defects in material and workmanship for the life of the product.[8]

Harbor Freight offers a members-only program called Inside Track Club.[9] Members get:

  • Membership card
  • Monthly members-only offers
  • Weekly members-only emails with special offers
  • Early access to their parking lot sales prior to the general public

Quality assurance[edit]

Harbor Freight tests their tools in their own quality assurance facility located in Calabasas, California,[10] which opened in 2010.

Website[edit]

Harbor Freight's first website went online in 1997.[11] It had a modest catalog of products, a brief "About Us" section and an order form for the printed catalog. There were also links to a customer service page with delivery times and return policies. In all, the original website had 10 landing pages. The current Harbor Freight Website[12] has over 78,000 indexed pages.[13] It had over 43 million unique visitors in 2012 according to compete.com from visitors mostly within the United States.[14] It sells over 7,000 different products online, most of which are sold in its retail stores.

Corporate affairs[edit]

Harbor Freight Tools Corporate Office

Harbor Freight Tools is headquartered in Calabasas, California; the company expanded marketing, merchandising, and other support systems when it relocated to a 90,000-square-foot (8,400 m2) facility in September 2010.[15] Harbor Freight has distribution space in Camarillo, California, Moreno Valley, California and Dillon, South Carolina. Another facility in Oxnard, California is scheduled to close in early 2013.

On April 4, 2013, Harbor Freight Tools announced a $75 million expansion project for the Dillon distribution center, which will add 1 million square feet to the facility and 200 new jobs.[16] At the time of the announcement, Dillon County had one of the highest unemployment rates in South Carolina.[17]

Investor relations[edit]

In 2012, Harbor Freight, through Credit Suisse, secured a $750 million loan to refinance existing debt and fund a dividend for the company’s private shareholders.[18]

Philanthropy[edit]

Eric Smidt, Harbor Freight Tools CEO, Donates to Los Angeles Unified School District (LAUSD)

On January 9, 2013, CEO Smidt, through Harbor Freight Tools, donated $1.4 million of tools and equipment to the Los Angeles Unified School District’s (LAUSD) Career Technical Education.[19] The donation was presented to LAUSD Board President Monica Garcia and Executive Director Michael Romero at the East Los Angeles Skills Center and Occupational Center in front of an assembly.[20]

Later in the same year, Harbor Freight Tools expanded its Tools for Schools program by donating a $100,000 gift of tools and equipment to South Carolina schools.[21]

Criticism[edit]

Harbor Freight Tools was sued by a group of HFT store managers, who alleged that they were misclassified as "exempt" under the Fair Labor Standards Act. Harbor Freight won a declassification of the class action.[22]

References[edit]

External links[edit]