Healthcare in England

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The Royal Hospital Chelsea is a retirement home and nursing home. Founded as an almshouse, the ancient sense of the word "hospital", it is a 66-acre (27 ha) site located on Royal Hospital Road in Chelsea.

Healthcare in England is mainly provided by the National Health Service (NHS), a public body that provides healthcare to all permanent residents in England, that is free at the point of use. The body is one of four forming the UK National Health Service as health is a devolved matter, there are differences with the provisions for healthcare elsewhere in the United Kingdom, and in England it is overseen by NHS England.[1] Though the public system dominates healthcare provision in England, private health care and a wide variety of alternative and complementary treatments are available for those willing and able to pay.

The Secretary of State for Health and Social Care is a senior minister of the Crown within the Government of the United Kingdom, and leads the Department of Health and Social Care with responsibility for England's NHS. The Secretary serves as the principle adviser to the Prime Minister of the United Kingdom on all health matters.[2]

National Health Service[edit]

The NHS is free at the point of use for the patient though there are charges associated with eye tests, dental care, prescriptions, and many aspects of personal care.

The NHS provides the majority of healthcare in England, including primary care, in-patient care, long-term healthcare, ophthalmology and dentistry. The National Health Service Act 1946 came into effect on 5 July 1948. Private health care has continued parallel to the NHS, paid for largely by private insurance, but it is used by less than 8% of the population, and generally as a top-up to NHS services. Recently there have been some examples where unused private sector capacity has been used to increase NHS capacity and in some cases the NHS has commissioned the private sector to establish and run new facilities on a sub contracted basis. Some new capital programs have been financed through the private finance initiative. The involvement of the private sector remains relatively small and according to one survey by the BMA, a large proportion of the public oppose such involvement.[3]

Common features[edit]

The NHS uses General Practitioners (GPs) to provide primary healthcare and to make referrals to further services as necessary. Hospitals then provide more specialist services, including care for patients with psychiatric illnesses, as well as direct access to Accident and Emergency (A&E) departments. Pharmacists are able prescribe medication. Community pharmacies are privately owned but have contracts with the national health service to supply prescription drugs.

The public healthcare system also provides free (at the point of service) ambulance services for emergencies, when patients need the specialist transport only available from ambulance crews or when patients are not fit to travel home by public transport. These services are generally supplemented when necessary by the voluntary ambulance services (British Red Cross, St Andrews Ambulance Association and St John Ambulance).

In specific emergencies, emergency air transport is also provided by naval, military and air force aircraft of whatever type might be appropriate or available on each occasion,[4] and dentists can only charge NHS patients at the set rates. About half of the income of dentists in England comes from work sub-contracted from the NHS,[5] however not all dentists choose to do NHS work.

When purchasing drugs, the NHS has significant market power that, based on its own assessment of the fair value of the drugs, influences the global price, typically keeping prices lower.[6] Several other countries either copy the U.K.'s model or directly rely on the country's assessments for their own decisions on state-financed drug reimbursements.[7]

Funding and management[edit]

The NHS is divided conceptually into two parts covering primary and secondary care with trusts given the task of health care delivery. There are two main kinds of trusts in the NHS reflecting purchaser/provider roles: commissioning trusts are responsible for examining local needs and negotiating with providers to provide health care services to the local population, and provider trusts which are NHS bodies delivering health care service. Commissioning trusts negotiate service delivery with providers that may be NHS bodies or private entities. They will be involved in agreeing major capital and other health care spending projects in their region.[8]

By far the most known and most important purchases are services including general practice physician services (most of whom are private businesses working under exclusive contract to the NHS), community nursing, local clinics and mental health service. For most people, the majority of health care is delivered in a primary health care setting. Provider trusts are care deliverers, the main examples being the hospital trusts and the ambulance trusts which spend the money allocated to them by the commissioning trusts. Because hospitals tend to provide more complex and specialised care, they receive the lion's share of NHS funding.[9]

The hospital trusts own assets (such as hospitals and the equipment in them) purchased for the nation and held in trust for them.[8] Commissioning has also been extended to the very lowest level enabling GPs who identify a need in their community to commission services to meet that need. Primary care is delivered by a wide range of independent contractors such as GPs, dentists, pharmacists and optometrists and is the first point of contact for most people. Secondary care (sometimes termed acute health care) can be either elective care or emergency care and providers may be in the public or private sector, but the majority of secondary care happens in NHS owned facilities.[10]

The Care Quality Commission is an executive non-departmental public body of the Department of Health and Social Care of the United Kingdom. It was established in 2009 to regulate and inspect health and social care services in England. The CQC's stated role is to make sure that hospitals, care homes, dental and general practices and other care services in England provide people with safe, effective and high-quality care, and to encourage those providers to improve. It carries out this role through checks during the registration process which all new care services must complete, as well as through inspections and monitoring of a range of data sources that can indicate problems with services.

The NHS is the world's largest health service and the world's fourth-largest employer; only the Chinese People's Liberation Army, Indian Railways, and Wal-Mart employ more people directly.[11]

Health gap in England and Wales, 2011 Census

NHS Constitution[edit]

The NHS has recently adopted a formal constitution which for the first time, in one document, lays down the objectives of the NHS, the rights and responsibilities of the various parties (patients, staff, trust boards) and the guiding principles which govern the service.[12]

Patient experience[edit]

A patient needing specialist care at a hospital or clinic, will be informed by the GP of the hospitals where they can get their treatment.[13] This choice usually includes public and private hospitals. The NHS will pay for treatment in a private setting if the hospital meets the cost and service criteria that NHS hospitals adhere to. Otherwise opting for a private hospital makes the patient liable for private hospital fees. Because the private sector often has higher costs, most people choose to be treated for free in an NHS hospital. If the GP judges the case to be extremely urgent, the doctor may by-pass the normal booking system and arrange an emergency admission. The median wait time for a consultant led first appointment in English hospitals is a little over 3 weeks.[14]

Patients can be seen by the hospital as out-patients or in-patients, with the latter involving overnight stay. The speed of in-patient admission is based on medical need and time waiting with more urgent cases faster though all cases will be dealt with eventually. Only about one third of hospital admissions are from a waiting list. For those not admitted immediately, the median wait time for in-patient treatment in English hospitals is a little under 6 weeks.[14]

Trusts are working towards an 18-week guarantee that means that the hospital must complete all tests and start treatment within 18 weeks of the date of the referral from the GP. Some hospitals are introducing just in time workflow analysis borrowed from manufacturing industry to speed up the processes within the system and improve efficiencies.[15]

Almost all NHS hospital treatment is free of charge along with drugs administered in hospital, surgical consumables and appliances issued or loaned. However, if a patient has chosen to be treated in an NHS hospital as a private fee paying patient by arrangement with his consultant, the patient (or the insurance company) will be billed. This can happen because at the inception of the NHS, hospital consultants were allowed to continue doing private work in NHS hospitals and can enable private patients to "jump the NHS queue". This arrangement is nowadays quite rare as most consultants and patients choose to have private work done in private hospitals.

Emergency Department (traditionally known as Accident and Emergency) treatment is also free of charge. A triage nurse prioritises all patients on arrival. Waiting times can be up to 4 hours if a patient goes to the Emergency Department with a minor problem or may be referred to other agencies (e.g. pharmacy, GP, Walk in clinic). Emergency Departments try to treat patients within 4 hours as part of NHS targets for emergency care. The Emergency Department is always attached to an NHS general hospital. Private hospitals do not provide emergency care services.

The NHS also provides end of life palliative care in the form of Palliative Care Specialist Nurses. The NHS can also commission the expertise of organisations in the voluntary sector to complement palliative care. Such organisations include Marie Curie Cancer Care, Sue Ryder Care and Macmillan Cancer Support. Despite their names, these services are designed for all palliative conditions, not exclusively cancer. All palliative care services provide support for both the patient and their relatives during and after the dying process. Again, these are all free of charge to the patient.

Experiences, perceptions and reporting of the NHS[edit]

Although the NHS has a high level of popular public support within the country, the national press is often highly critical of it and this may have affected perceptions of the service within the country as a whole and outside. An independent survey conducted in 2004 found that users of the NHS often expressed very high levels of satisfaction about their personal experience of the medical services they received. Of hospital inpatients, 92% said they were satisfied with their treatment; 87% of GP users were satisfied with their GP, 87% of hospital outpatients were satisfied with the service they received, and 70% of Accident and Emergency department users reported being satisfied.[16]

When asked whether they agreed with the question "My local NHS is providing me with a good service" 67% of those surveyed agreed with it, and 51% agreed with the statement "The NHS is providing a good service.[16] The reason for this disparity between personal experience and overall perceptions is clear. The wait times for specialty service are rising.[17] The survey also showed that net satisfaction with NHS services (the number reporting satisfied less those reporting dissatisfied) was generally higher amongst NHS services users than for all respondents (users as well as non-users). Where more people had no recent experience of that service, the difference in net positive perception reported by users compared to non-users was more likely to diverge.[16]

For example, the least used service surveyed was walk-in centres (only 15% of all persons surveyed had actually used an NHS Walk in clinic in the last year) but 85% of walk in clinic users were satisfied with the service they received. Users' net positive satisfaction was 80%. However, for all respondents (including non-recent users) the overall net positive satisfaction was just 25%. The service with the highest rate of use was the GP service (77% having seen their GP in the last year) and the difference in net satisfaction between users and all users was the smallest (76% and 74% net satisfied respectively)[16]

It is also apparent from the survey that most people realise that the national press is generally critical of the service (64% reporting it as being critical compared to just 13% saying the national press is favourable), and also that the national press is the least reliable source of information (50% reporting it to be not very or not at all reliable, compared to 36% believing the press was reliable).[16] Newspapers were reported as being less favourable and also less reliable than the broadcast media. The most reliable sources of information were considered to be leaflets from GPs and information from friends (both 77% reported as reliable) and medical professionals (75% considered reliable).[16]

Most people think that the NHS is well run, with 73% of people reporting that they are satisfied with the running of the service and only a little over 10% reporting themselves as dissatisfied.[18] England's healthcare is ranked 16th in Europe in the Euro Health Consumer Index.

Private-sector medical care[edit]

England also has a small private health care sector. Private health care is sometimes funded by employers through medical insurance as part of a benefits package to employees though it is mostly the larger companies that do. Insurers also market policies directly to the public. Most private care is for specialist referrals with most people retaining their NHS GP as point of first contact.

The private sector does some subcontracting work for the NHS. Thus an NHS patient can be treated in the private sector as an NHS patient if the Health Services has subcontracted work to the hospital.

Some private hospitals are business enterprises and some are non-profit-making trusts. Some hospital groups provide insurance plans (e.g. Bupa, Benenden), and some insurance companies have deals with particular private hospital groups. Some private sector patients can be treated in NHS hospitals in which case the patient or his/her insurance company is billed.

The Care Quality Commission, after inspecting more than 200 private sector hospitals, warned in April 2018 that informality in processes meant that systematic and robust safety procedures were not in place. Hospital consultants are generally not employed by the private hospitals where they have admitting rights and the commission said private companies could be reluctant to challenge them. Safety was viewed as the responsibility of individual clinicians, rather than a corporate responsibility supported by formal governance processes. Furthermore, private hospitals “were not set up to anticipate and handle emergency situations”. There were only 15 critical care services across 206 hospital sites so in an emergency they had to rely on the 999 service.[19]

See also[edit]


  1. ^ Triggle, Nick (2 January 2008). "NHS 'now four different systems'". Retrieved 31 March 2017.
  2. ^ "Secretary of State for Health and Social Care – GOV.UK". Retrieved 30 March 2021.
  3. ^ "Survey of the general public's views on NHS system reform in England" (PDF). BMA. 1 June 2007. Archived from the original (PDF) on 27 February 2008. Retrieved 31 March 2017.
  4. ^ "RAF flight 'saved couple's baby'". BBC News. 21 November 2006. Retrieved 28 April 2011.
  5. ^ Triggle, Nick (3 June 2007). "Call for dentists' NHS-work quota". BBC News. London. Retrieved 5 January 2010.
  6. ^ "The UK has much to fear from a US trade agreement". Retrieved 5 June 2019.
  7. ^ "US takes aim at the UK's National Health Service". POLITICO. 4 June 2019. Retrieved 5 June 2019.
  8. ^ a b "The structure of the NHS" (PDF). Royal College of General Practitioners. Archived from the original (PDF) on 24 February 2007. Retrieved 31 March 2017.
  9. ^ Secondary care consumes more costs than any other part of the spending of PCTS. See Figure A.15 in "Primary care trust expenditure: Appendix A" (PDF). November 2004. Archived from the original (PDF) on 7 January 2013. Retrieved 31 March 2017. Financial Data Tables taken from DH Annual Report
  10. ^ "The structure of the NHS in England – NHS Choices". Retrieved 31 March 2017.
  11. ^ "About the National Health Service (NHS) in England – NHS Choices". Retrieved 31 March 2017.
  12. ^ "NHS Constitution for England". Department of Health. 21 January 2009. Archived from the original on 7 January 2013. Retrieved 31 March 2017.
  13. ^ "NHS hospital services explained – The NHS in England – NHS Choices". Retrieved 31 March 2017.
  14. ^ a b[dead link]
  15. ^ "No Delays Essentials". Archived from the original on 9 March 2009. Retrieved 31 March 2017.
  16. ^ a b c d e f IPSOS-Mori. "NHS 2004 survey". UK Department of Health. Retrieved 29 June 2009.
  17. ^ Campbell, Denis. "Waiting times for NHS cancer treatment are at worst ever level". The Guardian. Retrieved 1 March 2020.
  18. ^ See Figure 4.2: Responses to the Question "overall, how satisfied or dissatisfied are you with the running of the NHS nowadays?" taken from latest IPSOS/Mori survey, page 43, DH Annual report to parliament, "Department of Health: Department report 2009" (PDF). 2009. Archived from the original (PDF) on 7 January 2013. Retrieved 31 March 2017.
  19. ^ "CQC warns 'real danger' for safety in private sector hospitals". Health Service Journal. 11 April 2018. Retrieved 29 May 2018.