Hermes Group

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Hermes Europe GmbH
Founded1972; 47 years ago (1972) in West Germany
Area served
United Kingdom, Italy, Austria, Germany, China, Russia
Key people
Carole Walker (CEO)[1]
Marc Dessing (COO)
ProductsParcel delivery
ParentOtto GmbH

Hermes Europe GmbH is a German parcel delivery company headquartered in Hamburg, Germany, owned by the retail company Otto GmbH.[2]

The company was founded in 1972 in West Germany and entered the East German market in 1990. It expanded to France in 1997, the United Kingdom in 2000, Austria in 2007, Italy in 2009, and Russia in 2010.


VW Crafter Hermes delivery van in Germany


In Germany, Hermes Logistik Gruppe (HLG) is the country's largest post independent provider of deliveries to private customers.

United Kingdom[edit]

In the United Kingdom, Hermes processes more than 330 million parcels each year. The company operates a network of nearly 10,000 independent couriers that provide doorstep delivery.[3] Through this network, Hermes provides delivery services to many online retailers in the United Kingdom, including Next Directory, ASOS, Tesco, John Lewis, Debenhams, Arcadia Group and Asda.[4] In September 2013, Hermes was named the Best Mail/Home Delivery Solution provider at the ECMOD Direct Commerce Awards.[5]

Conversely, in January 2014, the company was named as the second worst parcel delivery services in the United Kingdom by a consumer survey, with 30% of customers rating their experience as "bad".[6]

In September 2016, the government requested that HM Revenue and Customs consider launching an investigation into Hermes, after workers alleged they received pay equivalent to lower than the current minimum wage in the United Kingdom.[7] During this investigation a whistle blower claimed that Hermes coerced managers into misleading an HMRC investigation.[8].

In 2017, Hermes won several awards including the Operational and Compliance Excellence Award at the Motor Transport Awards,[9] the Courier Team of the Year award from the Institute of Couriers,[10] the award for the Operations (Large) category at the SHD Logistics Awards[11] and the award for the Customer Experience Champion at the UK Contact Centre Awards.[12]

On 25 June 2018 an employment tribunal in Leeds found that a group of 65 couriers, supported by the GMB union through lawyers Leigh Day, were workers entitled to employment rights, including minimum wage and holiday pay, rather than self-employed as Hermes asserted. The GMB stated the ruling was likely to affect 14,500 Hermes couriers. Hermes are considering an appeal.[13][14]

On 26 June 2018, CHICKS announced that Hermes had signed a partnership agreement pledging its support to the charity.[15] CHICKS is a national children's charity providing free respite breaks to children aged 8–15 from all over the UK, and who would really benefit from a break from their home lives.[16]

On 4 July 2018, Hermes was awarded Digital Team of the Year at the Computing awards.[17]

Hermes was the first parcel carrier in the UK to introduce a fleet of HGV units running on 100% renewable bio-methane fuel[18]. Hermes also added a fleet of 100% electric vehicles[19] to its operation in October 2018. The addition of these vehicles resulted in Hermes winning the GreenFleet award for Private Sector Fleet of the Year (Medium to Large)[20] in November 2018, recognising its efforts to reduce the environmental impact of its fleet.

In January 2019, Hermes confirmed that the peak period of 2018 was its busiest to date. During December 2018, the company processed 39.5 million parcels. The busiest day of the year fell on 30th November when Hermes processed 1.9 million parcels exceeding 2017's total of 1.6 million items handled in a single day.[21]

In February 2019 it was announced that the company had struck a 'ground-breaking' pay deal for couriers by offering them paid holiday and guaranteed wage rates under a new "self-employed plus" status.[22]

Hermes Send[edit]

Hermes also provides a delivery and collection service, formally known as myHermes for SMEs and members of the public via doorstep collection and its "Hermes ParcelShops"[23]. The myHermes brand was launched in 2009 and retired in 2018 following the launch of the Hermes 'The Parcel People' strapline. The new branding features 'send, receive, return parcels'[24] as the core message. There are currently more than 4,500 ParcelShops across the United Kingdom, based in local supermarkets, petrol stations and shopping centres. In December 2014, Hermes signed a partnership agreement with Payzone to launch 1,000 myHermes ParcelShops in Payzone outlets[25]

Response to controversy[edit]

As a response to the negative press regarding the economy service, Hermes have placed great investment[quantify] into the United Kingdom. In the end of 2017, the group launched the largest parcel sorting hub to increase network capacity which by extension, created roughly one hundred new jobs.[26][27]


  1. ^ [hermesworld "Hermes announces leadership changes as part of growth strategy"] Check |url= value (help). Hermes Europe. 7 November 2017. Retrieved 19 August 2018.
  2. ^ "Hermes Group". Hermes Group. 2014. Retrieved 26 December 2014.
  3. ^ "Hermes expands to meet the growing demand | HGV".
  4. ^ "Hermes Wins Asda's Home Delivery Provider Award -Courier And Parcel News- The Delivery Magazine". Courier And Parcel News- The Delivery Magazine.
  5. ^ "News: ECMOD DC LIVE SUPPLIER OF THE YEAR AWARDS WINNERS REVEALED - CatEx DCA The only trade group for print and online catalogue marketers, CatEx DCA kitha khobbor". Archived from the original on 26 December 2014.
  6. ^ King, Mark (10 January 2014). "Yodel and Hermes named UK's worst parcel delivery firms". Moneywise. Retrieved 10 June 2014.
  7. ^ Booth, Robert (11 September 2016). "Hermes may face HMRC investigation into allegations of low pay" – via
  8. ^ Booth, Robert (4 May 2018). "Hermes 'trained managers to mislead tax inspectors'" – via
  9. ^ International, DVV Media. "Motor Transport Awards 2018 - 2017 Winners". Retrieved 12 September 2018.
  10. ^ IoC. "Institute of Couriers - NCA2017 Full Report & Press Pack". Retrieved 12 September 2018.
  11. ^ "Home | The Logistics Awards 2018". Retrieved 12 September 2018.
  12. ^ "2017 Winners | UK National Contact Centre Awards". UK National Contact Centre Awards. Retrieved 12 September 2018.
  13. ^ Siddique, Haroon (25 June 2018). "Hermes couriers are workers, not self-employed, tribunal rules". The Guardian. Retrieved 25 June 2018.
  14. ^ Faragher, Jo (25 June 2018). "Hermes drivers ruled as workers, not self-employed".
  15. ^ "Blog | CHICKS". Retrieved 12 September 2018.
  16. ^ "About Us | CHICKS". Retrieved 12 September 2018.
  17. ^ "Digital Technology Leaders Awards 2018". Retrieved 12 September 2018.
  18. ^ "Hermes places bumper 30-strong order of CNG-powered IVECO Stralis NPs". Motor Transport. 3 October 2018. Retrieved 19 October 2018.
  19. ^ "Hermes likely to introduce electric vans nationwide after London success". Motor Transport. 3 October 2018. Retrieved 19 October 2018.
  20. ^ "GreenFleet Awards | Recognising efforts to reduce the environmental impact of fleets". Retrieved 23 November 2018.
  21. ^ "HERMES CELEBRATES RECORD-BREAKING VOLUME DURING SUCCESSFUL PEAK | Warehousing Logistics International". Retrieved 23 January 2019.
  22. ^ "Hermes in 'ground-breaking' pay deal for couriers". BBC. Retrieved 4 February 2019.
  23. ^ "Hermes launches 500 parcel shops in UK".
  24. ^ "New livery for Hermes fleet". Retrieved 19 October 2018.
  25. ^ "Logistics Manager - The online home of Logistics Manager magazine - news, jobs, and features for supply chain professionals". Archived from the original on 26 December 2014.
  26. ^ Events, UKi Media & (18 August 2017). "Hermes opens largest sorting center in the UK".
  27. ^ "Hermes hits record peak". 29 January 2018.

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