Number of locations
|1,047 hotels throughout 61 countries as of July 1st, 2015|
|Europe, Asia-Pacific, Latin American and Caribbean, Africa and Middle East|
ibis is an international hotel company, owned by a holding company of hotels AccorHotels approximately three times the size, that is listed on the Paris Stock Exchange and was founded in 1967. The ibis opened its founding hotel in 1974 and in January 2014 the company opened the 1,000th example in Surabaya, Indonesia. Around 400 ibis Hotels are throughout France and most of the remainder are elsewhere in Europe. The hotels are generally close to city centres, airports or railway stations and offer low rates compared to many global hotel groups of comparable size.
Standard facilities are a feature of Accor's economy hotels, excepting budget sub-brands of Formule 1 and ibis Budget, offering a 24-hour reception. Rooms provide a bathroom/shower room, a desk, a double or two single beds, wardrobe space, and international and local channels on the television. The hotel sometimes includes a restaurant or bar offering food early in the morning to noon (04:00-12:00), and in some hotels a 24-hour snack menu is offered. Generally, the ibis hotels are seen as having an economy emphasis so Accor is endeavouring to change this by advertising all the hotel's achievements, distinctive features and highlighting Accor's satisfaction guarantee.
15 Minute Satisfaction Guarantee
The "15 minutes satisfaction" contract is a unique illustration of ibis's commitment to customer service. If a little hitch threatens to cloud the stay of a guest, the ibis teams have 15 minutes on the clock to sort it out. And if they do not manage to chase away this pesky cloud in the specified time, that service is on the hotel.
In July 2016 a guest at IBIS Hotel at Brussels rail station got stuck in an elevator for well over 15 minutes and no one came to assist despite calling for help with the alarm system. The guest was eventually able to force himself out of the elevator with help from another guest on the outside. When asking for compensation according to the "15 minute satisfaction" contract the hotel refused pointing out that they did not know that someone was stuck in the elevator.
- Hong Kong
- South Korea
- ibis entered Japan's market with opening their first ibis at Tokyo Shinjuku
- New Zealand
- opening in July, 2014
- Czech Republic
- United Kingdom
- "ibis Surabaya Basuki Rahmat Genapkan 1000 Hotel ibis di Dunia". January 21, 2014.
- Hotel rooms ibishotel.com. Retrieved 2015-02-20
- Quality Commitment ibishotel.com. Retrieved 2015-02-20
- "Find all ibis hotels around the world". ibis. Retrieved 25 January 2011.
- "AccorHotels worldwide". AccorHotels.
- "Accor opens new ibis hotel in Bandung". March 9, 2012.
- Sofia opening July 2014
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