George Bush Intercontinental Airport
|George Bush Intercontinental Airport|
|Owner||City of Houston|
|Operator||Houston Airport System|
|Location||Houston, Texas, U.S.|
|Elevation AMSL||97 ft / 30 m|
FAA airport diagram
George Bush Intercontinental Airport (IATA: IAH, ICAO: KIAH, FAA LID: IAH) is an international airport in Houston, Texas, United States, under class B airspace, serving the Greater Houston metropolitan area, the fifth-largest metropolitan area in the United States. Located about 23 miles (37 km) north of Downtown Houston, between Interstate 45 and Interstate 69/U.S. Highway 59 with direct access to the Hardy Toll Road expressway, George Bush Intercontinental Airport has scheduled flights to a large number of domestic and international destinations. The airport is named after George H. W. Bush, the 41st President of the United States.
George Bush Intercontinental Airport served 43,023,224 passengers in 2015, making the airport the second busiest in the State of Texas (behind Dallas/Ft-Worth) and the tenth busiest for total passengers in North America. In 2006, the airport was named the fastest-growing of the top ten airports into the United States by the United States Department of Transportation.
Houston Bush Intercontinental is the second largest passenger hub for United Airlines. IAH was the premier domestic and international hub for Continental Airlines prior to its merger with United Airlines.
The airport also serves as a focus city for Spirit Airlines. Under operations as United Express, Expressjet Airlines and Skywest Airlines operate hub operations from IAH. During the 1970s and early 1980s, Intercontinental served as focus city for several major airlines including the original Braniff International Airways, Delta, Eastern, National, and Pan Am. It served as a hub for Houston-based Texas International Airlines and commuter air carrier Metro Airlines which was also based in the Houston area and started its first flights when Intercontinental opened in 1969.
- 1 History
- 2 Operations
- 3 Terminals
- 4 Airlines and destinations
- 5 Cargo carriers and destinations
- 6 Statistics
- 7 Terminal transportation
- 8 Hotels
- 9 Ground transportation
- 10 Artwork
- 11 Master plan
- 12 Accidents and incidents
- 13 Gallery
- 14 See also
- 15 References
- 16 External links
A group of Houston businessmen purchased the site for Bush Intercontinental Airport in 1957 to preserve it until the city of Houston could formulate a plan for a new airport as a replacement for William P. Hobby Airport (at the time known as Houston International Airport). The holding company for the land was named the Jet Era Ranch Corporation, but a typographical error transformed the words "Jet Era" into "Jetero" and the airport site subsequently became known as the Jetero airport site. Although the name Jetero was no longer used in official planning documents after 1961, the airport's eastern entrance was named Jetero Boulevard. Most of Jetero Boulevard was later renamed Will Clayton Parkway.
The City of Houston annexed the Intercontinental Airport area in 1965. This annexation, along with the 1965 annexations of the Bayport area, the Fondren Road area, and an area west of Sharpstown, resulted in a gain of 51,251 acres (20,741 ha) of land for the city limits.
Houston Intercontinental Airport, which was the original name for IAH, opened in June 1969. All scheduled passenger airline service formerly operated from William P. Hobby Airport moved to Intercontinental upon the airport's completion. Hobby remained open as a general aviation airport and was once again used for scheduled passenger airline flights two years later when Southwest Airlines initiated intrastate jet service between Hobby and Dallas Love Field in 1971.
Houston Intercontinental had been scheduled to open in 1967, but design changes regarding the terminals created cost overruns and construction delays. The prime contractor, R.F. Ball Construction of San Antonio, sued the city of Houston for $11 million in damages, but assistant city attorney Joseph Guy Rollins, Jr. defended the municipality on appeal to the Texas Supreme Court.
In the late 1980s, Houston City Council considered a plan to rename the airport after Mickey Leland—an African-American U.S. Congressman who died in an aviation accident in Ethiopia. Instead of renaming the whole airport, the city named Mickey Leland International Arrivals Building, which would later become Mickey Leland Terminal D, after the congressman. In April 1997, Houston City Council unanimously voted to rename the airport George Bush Intercontinental Airport/Houston, after George H. W. Bush, the 41st President of the United States.
On August 28, 1990, Continental Airlines agreed to build its maintenance center at George Bush Intercontinental Airport; Continental agreed to do so because the city of Houston agreed to provide city-owned land near the airport.
As of 2007, Terminals A and B remain from the airport's original design. Lewis W. Cutrer Terminal C opened in 1981, the Mickey Leland International Arrivals Building (now called Terminal D) opened in May 1990, and the new Terminal E partially opened on June 3, 2003. The rest of Terminal E opened on January 7, 2004. Terminal D is the arrival point for all international flights except for United flights, which use Terminal E. Terminal D also held customs and INS until the opening of the new Federal Inspection Service (FIS) building, completed on January 25, 2005.
Recent airline and airport developments: 2009 to the present day
In December 2009, the Houston City Council approved a plan to allow Midway Cos. to develop 10 acres (4.0 ha) of land owned by Houston Airport System on the grounds of Bush Airport. Midway plans to develop a travel center for the airport's rental car facility. The city dictated the developer needed to place a convenience store and gas station facility, a flight information board, a fast casual restaurant, and a sit-down restaurant. Beyond the required buildings, the developer plans to add an office facility between 20,000 and 40,000 square feet (1,900 and 3,700 m2) and additional retail; the developer may add a hotel.
In 2011, Continental Airlines began Boeing 777-200 service to Lagos, Nigeria; this was the airport's first non-stop flight to the African continent although South African Airways had operated non-stop Boeing 747SP service in 1983 between Houston and Amilcar Cabral International Airport in the Cape Verde islands off the coast of Africa as a refueling stop for its flights between Houston and Johannesburg, South Africa. Continental successor United Airlines subsequently ceased non-stop service on the Houston-Lagos route. Continental was also planning to commence non-stop Boeing 787 service to Auckland but plans for the Auckland service were cancelled as a reaction to new international flights at Hobby Airport announced by Southwest Airlines. United Airlines—which acquired Continental and had fully integrated it into the United brand by early 2012—had postponed the introduction of this service owing to delays associated with the Boeing 787 Dreamliner. Its 787s were put to use on other international routes, however, including Houston-London and United's then new Houston-Lagos non-stop flights. The Houston-Auckland non-stop route was then begun by Air New Zealand using a Boeing 777-200ER. In 2014, United Airlines added a second daily flight to Tokyo, new routes to Munich, Germany, Santiago, Chile and Punta Cana, Dominican Republic and restarted the Aruba route (which had been canceled in 2012).
Korean Air commenced non-stop flights from Seoul-Incheon to Houston on May 2, 2014. Among other continental-Asia destinations, Singapore Airlines offers a non-stop Airbus A350-900 service between Houston and Manchester, UK, with continuation, no change of plane service, to its hub in Singapore; Qatar Airways flies a non-stop Houston-Doha route utilizing a Boeing 777-200; and Emirates flies non-stop from Houston to Dubai with the Airbus A380.
On March 31, 2014, Scandinavian Airlines (SAS) announced it would begin non-stop flights between Stavanger, Norway and Houston. This was the first time the airline had opened a route from one of its non-hub cities. The service was flown with a Boeing 737 BBJ operated by PrivatAir. The aircraft operated in SAS colors in a 44-seat all business class configuration. SAS ended this service on October 24, 2015.
On April 24, 2014, Spirit Airlines announced new services from Houston to six new domestic destinations, including Atlanta, Fort Lauderdale, Kansas City, New Orleans and San Diego. In addition, Spirit added seasonal service between Houston and Minneapolis. These new flights bring their total destinations from Houston to 12 locations, which makes Spirit the second largest domestic airline by destinations at Houston's IAH, behind United Airlines. During September 2014, Spirit sought approval from the US Department of Transportation (DoT) to launch service from Houston Intercontinental to Managua, San José, San Pedro Sula, San Salvador, Cancún, San José del Cabo and Toluca. Spirit Airlines with the addition of the above-mentioned routes has increased Houston Intercontinental Airport's placement from the ninth largest focus city to the fifth largest focus city based upon the number of flights flown per week. Spirit Airlines experienced growth of 123% in weekly flight departures at Houston Intercontinental from August 2014 to August 2015.In late 2016, Spirit dropped San Jose, Managua and San Salvador having dropped Toluca the spring before. Spirit has reallocated those flights with new routes to Seattle, Newark and Pittsburgh.
In 2014, Taiwan-based carrier EVA Air announced it will launch non-stop flights from Houston to Taipei on June 19, 2015. This began initially with three flights a week on the 777-300ER. The frequency was increased to four times a week starting July 1, 2015, and to six times a week starting March 28, 2016. EVA Air has made these flights daily since the end of 2016. These flights leave Houston in the early morning about an hour past midnight. This marks the first time non-stop flights are being operated between Taipei and any airport in Texas.
In addition, All Nippon Airways announced new 2015 service in 2014 from Narita International Airport. Flights on the 777-300ER began on June 12, 2015, with ANA becoming the first Japanese-based carrier to operate passenger flights into IAH.
On June 19, 2014, Emirates announced it would become the second operator of the Airbus A380 at Bush, upgrading its service from Dubai to Houston from a Boeing 777 to the "Super Jumbo" A380. Service began on December 3, 2014.
On September 17, 2014, Frontier Airlines released they would begin to base aircraft from Bush, for their new Phoenix–Sky Harbor and San Francisco services, with the possibility of more destinations from Houston to come in the future.
In January 2015, United Airlines expressed interest in opening direct flights between Houston, and Havana, Cuba, after President Barack Obama originally announced the change in U.S. policy on Cuba on Dec. 17, as part of a larger deal that secured the release of Alan Gross, an American government subcontractor who was imprisoned on the island for five years. The flights are pending approval from the Department of Transportation. On July 16, 2015, the new Eastern Air Lines (2015) announced it would begin a weekly service to Havana from Houston, in cooperation with HavanaAir Charters utilizing Boeing 737-800 aircraft, beginning on August 12, 2015. The service was announced to have been delayed as of August 11, 2015, with no announcement of a new date.
On October 30, 2016, Singapore Airlines began the Singapore - Manchester - Houston route, replacing Moscow as the flights stop over with a Boeing 777-300ER. On January 17, 2017, Singapore Airlines replaced the Boeing 777-300ER with the new Airbus A350-900. 
In 2016, China Eastern Airlines expressed interest in operating a direct, non-stop flight between Shanghai, China's largest business center, and Houston. This flight would be the airport's second non-stop to China and the 5th non-stop to Asia. As of March 15th, 2017, the airline has stated the flights will start sometime between June and July 2017. The route would be flown by the Boeing 777-300ER, China Eastern's only aircraft capable of the flight. Additionally, the flight would surpass New York City as the longest flight in the China Eastern system.
In July 2017, Air India's chairman and MD Ashwani Lohani announced that service to the U.S. would be expanded to include Washington D.C., Los Angeles and Houston. A date for the Houston flight has not been set.
George Bush Intercontinental Airport served 40,187,442 passengers in 2011 making the airport the 10th busiest for total passengers in North America. IAH is the 7th largest international passenger gateway in the US and the 7th busiest airport in the world for total aircraft movements. In 2006, the United States Department of Transportation named George Bush Intercontinental Airport the fastest growing of the top ten airports in the United States. The Houston Airport System (HAS) states the airport's service area includes the following Greater Houston counties: Brazoria, Chambers, Fort Bend, Galveston, Harris, Liberty, Montgomery, and Waller. The airport ranks fourth in the United States for non-stop domestic and international service with 182 destinations and about 45 percent of the airport's passengers begin or terminate (O&D) their journey at the airport. Bush Intercontinental ranks first among the major United States airports with the highest on-time performance, according to a 2010 United States Department of Transportation report. As of 2007, with 31 destinations in Mexico, the airport offers service to more Mexican destinations than any other United States airport.
The Houston Air Route Traffic Control Center, located on the airport grounds at 16600 JFK Boulevard, serves as the region's ARTCC. The HAS administrative offices are also on the airport property.
There are three main entrances into IAH's terminal areas. John F. Kennedy Boulevard is the main north-south artery into the airport and intersects with Greens Road becoming an expressway leading to the terminals (by traveling west on Greens Road, one can access the nearby Greenspoint business and residential district). Will Clayton Parkway, which runs east to west, is another main road for IAH. Interstate 69/U.S. Highway 59 (I-69/US 59) is connected to IAH by Will Clayton Parkway. The Hardy Tollway Connector runs from west to east connecting JFK Boulevard to the Hardy Toll Road.
The airport has five terminals encompassing 250 acres (1.0 km2), with a 1.5-mile (2.4 km) distance from Terminal A to Terminal D.
Terminal A serves all non-United domestic and Canadian operations, in addition to some United Express domestic operations and international departures.
It was one of the original two terminals to open in 1969 and was designed by Goleman & Rolfe and George Pierce-Abel B. Pierce. Like Terminal B, it originally had four circular modules (called "Flight Stations" locally) at the end of corridors radiating out of the corners of the terminal. However, in the late-1990s and early-2000s, the North and South Concourses were rebuilt into linear facilities which provide a smoother operation within the terminal. The project was completed in 2002 and was designed by Gensler. Terminal A has 20 gates, with 10 gates in the North Concourse and 10 gates in the South Concourse. Food and retail areas are located in the center of each concourse. A small United Club is found in the North concourse.
It was one of the original two terminals of the airport to open in 1969 and was designed by Goleman & Rolfe and George Pierce-Abel B. Pierce. It is mostly an unaltered terminal from its original design and is now used solely by United Express commuter flights. For this reason, the jet bridges are considerably lower to the ground than most others. There are 37 gates and 20 hardstand gates.
The terminal underwent minor renovations from 1997 to 2001, designed by Gensler. In 2011 the City of Houston announced it would demolish the gate areas of Terminal B and rebuild them. The architect for the project is Pierce, Goodwin, Alexander & Linville. The first phase of the terminal's renovation broke ground on January 23, 2012. Phase one of the project was completed in April 2013, and the first 15 gates of the new South Concourse opened for operations on May 21, 2013. The remaining gates have been completed and put in use as of 2014. This brings the number of gates on the South Concourse to 30 (both types).
It was the third terminal to open at the airport following A and B in 1981. It was designed by the Houston firm of Airport Architects, a joint venture of Golemon & Rolfe Architects and Pierce and Pierce Architects. The airline operate two United Clubs in the terminal - by gate C33 in the South Concourse and by gate C1 in the North Concourse. Terminal C has 31 gates. The terminal includes the airport's interfaith chapel. The terminal underwent renovations from 2000 to 2005 and was designed by Gensler. On May 11, 2015, the airport broke ground on the airport's new Terminal C north concourse, which opened in March 2017.  In March 2017 United also opened a Global Reception area for Global Services and Global First check-in which directly connects to the Premier Access/PreCheck security queue.
Terminal D (known as Mickey Leland Terminal) serves all non-United international operations, plus some United Express international arrivals.
Opened in 1990 as the International Arrivals Building (IAB) and later renamed the Mickey Leland International Arrivals Building, the US$95 million terminal was designed by Golemon and Rolfe Architects, Pierce Goodwin Alexander, James L. Marshall Associates, and Molina and Associates. The IAB, equipped with a Federal Inspection Facility (FIS) and US Customs services, consolidated all international arrivals into one terminal (until Continental moved its international operations to Terminal E/FIS)
In Terminal D airlines share gates, ticket counters, and terminal equipment, making it a "common use" facility. It is the first "common use facility" to be established in the United States. The Terminal D food court is located in the departures area. In 2007 the airport authority began renovations in which 20 additional common-use ticket counters, upscale retail and restaurant shops, and new on-airport spa/beauty lounge will be added over the next few years. Terminal D has 12 gates and several international lounges, including two separate British Airways Galleries Lounges (First and Club), a KLM Crown, an Air France, and an Executive Lounge for Singapore, Emirates, Qatar, and Lufthansa.
On June 18, 2014, Houston City Council unanimously passed a memorandum of agreement establishing plans to demolish the existing Terminal D building and construct a new facility on the same site. Plans call for the terminal to have gates for 15 large wide-body jets, including four Airbus A380 capable gates, as well as a more open design and modern appearance. Construction on Terminal D will not start until the Terminal C North Concourse Project is finished in 2017.
Terminal E serves as United Airlines' main base of international operations, in addition to some United Express international arrivals and some larger mainline domestic operations. (All United international mainline flights arrive at Terminal E while all United Express international flights arrive at Terminals D or E, then depart out of Terminal A, B or C.)
Terminal E is IAH's newest terminal. It was designed by Corgan Associates and Spencer Partnership Architects, and it opened in two phases. The first phase opened in 2002 with 14 gates, and the second phase added 16 gates in 2003 for a total of 30. United operates one large, 3-floor United Club in Terminal E, between Gates E11 and E12. Originally Continental (before merging with United) used the terminal solely for domestic flights, but it relocated international operation to the new terminal after the new Federal Inspection Service (FIS) building opened. The terminal was designed for maximum flexibility, with jetways designed to be able to handle any aircraft.
Airlines and destinations
Historical airline service: opening of Intercontinental in 1969 to the early 1980s
At the time of the opening of IAH in 1969, domestic scheduled passenger airline service was being operated by American Airlines, Braniff International Airways, Continental Airlines, Delta Air Lines, Eastern Air Lines, National Airlines and Houston-based Texas International Airlines which had formerly operated as Trans-Texas Airways (TTa). International service at this time was being flown by Pan American World Airways (Pan Am) with ten nonstop flights a week operated with Boeing 707 jetliners to Mexico City, KLM Royal Dutch Airlines operating Douglas DC-8 jets four days a week to Amsterdam via an intermediate stop in Montreal, Braniff International with Boeing 727 service several times a week to Panama City, Panama and Aeronaves de Mexico (now Aeroméxico) flying Douglas DC-9 jets to Monterrey, Guadalajara, Puerto Vallarta, Acapulco and Mexico City several days a week. Texas International was also operating direct, no change of plane service to Mexico at this time with Douglas DC-9 jets to Monterrey and Convair 600 turboprop flights to Tampico and Veracruz. KLM Royal Dutch introduced Boeing 747 service in 1971 and by 1974 Air France was operating four nonstop Boeing 747 flights a week to both Paris and Mexico City. Also in 1974, Continental, Pan Am, and National were operating McDonnell Douglas DC-10 wide body jetliners into IAH while Delta was flying Lockheed L-1011 TriStar wide body jets with both types being operated on respective domestic routes from the airport by these airlines with National also operating Boeing 747 service to Houston at this time once a week on a Miami-Houston-Los Angeles routing. By the late 1970s, Cayman Airways had begun nonstop service between Grand Cayman in the Caribbean and Intercontinental with stretched British Aircraft Corporation BAC One-Eleven series 500 twin jets. Cayman Airways served the airport for many years, operating a variety of aircraft including Boeing 727-200, 737-200, 737-300, 737-400 and Douglas DC-8 jetliners into IAH in addition to the BAC One-Eleven.
By July 1983, the number of domestic and international air carriers serving Intercontinental had grown substantially. American, Continental, Delta and Eastern had been joined by Piedmont Airlines, Southwest Airlines, TWA, United Airlines, USAir and Western Airlines. Western was operating daily McDonnell Douglas DC-10 wide body jet service nonstop to Salt Lake City at this time with this flight also offering direct one stop service to Anchorage. International service was being operated by Air Canada, Aviateca, British Caledonian Airways, Continental Airlines, Eastern Air Lines, SAHSA, South African Airways, TACA and VIASA in addition to Pan Am, KLM Royal Dutch, Air France, Aeroméxico and Cayman Airways. Several commuter and regional airlines were also operating passenger service at this time from IAH including Emerald Air (operating as Pan Am Express), Metro Airlines, Rio Airways and Royale Airlines. Metro Airlines was operating "cross-town" shuttle service with de Havilland Canada DHC-6 Twin Otter turboprops with up to seventeen round trip flights a day between IAH and the Clear Lake City STOLport located near the NASA Johnson Space Center and also up to nine round trip flights a day between the airport and Sugar Land Regional Airport as well as other flights to regional destinations in Texas and Louisiana. In addition, at this same time the airport had scheduled helicopter airline service operated by Executive Helicopters with Bell 206L "Long Ranger" helicopters to four Houston-area heliports with up to 36 round trip flights a day.
Other airlines that served Houston Intercontinental were Aviacsa, America West Airlines, Atlantic Southeast Airlines, Canadian Airlines, China Airlines, Comair, Grand Airways, Gulf Air, Martinair, Northwest Airlines, Pakistan International Airlines, PrivatAir operating on behalf of KLM and later SAS, Royal Jordanian (then called ALIA), SeaPort Airlines, South African Airways, Southwest Airlines, UltrAir and World Airways.
Other current services
Atlas Air offers a thrice-weekly Boeing 747-400 scheduled service to Luanda, Angola in Africa on behalf of SonAir. Atlas Air replaced World Airways in June 2010 with World having previously operated McDonnell Douglas MD-11 aircraft on the route. These flights are intended to service companies operating in the oil industry in Angola which are members of the US/Africa Energy Association (USAEA).
Cargo carriers and destinations
The facility can handle up to 20 widebody aircraft at one time and has expanded to an operational area of 880,000 sq ft (82,000 m2) over the last five years. The CargoCenter has its own separate Federal Inspection Facitilty (FIS) that houses Customs, United States Citizenship and Immigration Services (USCIS), United States Department of Agriculture, and Animal and Plant Health Inspection Service.
The facility also includes the International Air CargoCenter II, a 60,000 sq ft (5,600 m2) perishable cargo handling facility. It is located in the IAH CargoCenter and offer direct ramp access for cargo airlines as well as importers and distributors of perishable goods. The center is recoginized as an official Certified Cargo Screening Facility (CCSF).
|1||Los Angeles, California||803,500|
|5||San Francisco, California||534,230|
|6||Dallas/Fort Worth, Texas||524,910|
|7||Newark, New Jersey||519,000|
|8||Las Vegas, Nevada||443,930|
|10||New York–LaGuardia, New York||376,090|
|1||Mexico City, Mexico||717,944||1.7%||Aeroméxico, Interjet, United|
|2||Cancún, Mexico||691,267||14.3%||Spirit, United|
|3||London (Heathrow), United Kingdom||515,278||5.7%||British Airways, United|
|4||Frankfurt, Germany||410,613||0.0%||Lufthansa, United|
|5||Calgary, Alberta, Canada||408,866||0.4%||Air Canada, United, WestJet|
|6||San Jose, Costa Rica||367,080||24.0%||Spirit, United|
|7||Monterrey, Mexico||343,888||20.9%||Aeroméxico, Interjet, United, VivaAerobus|
|8||San Salvador, El Salvador||305,533||29.5%||Avianca El Salvador, Spirit, United|
|9||Amsterdam, Netherlands||300,362||8.4%||KLM, United|
|10||Toronto, Ontario, Canada||274,411||3.9%||Air Canada, United|
|11||Guadalajara, Mexico||251,081||17.7%||United, Volaris|
|12||Guatemala City, Guatemala||243,882||3.5%||United|
|13||Dubai, United Arab Emirates||239,572||21.8%||Emirates|
|14||Tokyo (Narita), Japan||236,042||2.0%||ANA, United|
|15||Managua, Nicaragua||217,875||31.3%||Spirit, United|
An above ground train called TerminaLink connects Terminals A, B, C, D, E and the International Arrivals Building (IAB) for those with connecting flights in different terminals and provides sterile airside connections. This allows passengers to travel within the airport without having to re-enter security. TerminaLink has four stops: Terminal A, Terminal B, Terminal C, and Terminals D/E including the IAB. The airport has expanded the line to Terminal A at a cost of US $100 million. Construction began on the extension in early 2008 and was completed in 2010.
An underground inter-terminal train outside of the sterile zone connects all five terminals and the airport hotel which can be accessed by all. This system is based on the WEDway PeopleMover technology developed by the Walt Disney Company.
The airport houses an on-site hotel, a Marriott, between Terminals B and C and is accessible via the inter-terminal train. The hotel has 566 rooms, two restaurants, a cocktail lounge, a coffee shop and a conference center. The hotel is undergoing a full renovation, set to be completed in December 2015. There will be a new lobby, restaurant and bar, and sleeping rooms.
From Downtown Houston one can travel to George Bush Intercontinental by taking Interstate 69/U.S. Route 59 (Eastex Freeway) to Beltway 8 or to Will Clayton Parkway, and access the airport from either road. From Downtown one could also take Interstate 45 (North Freeway), connect to Beltway 8, and enter the airport from the Beltway. The Hardy Toll Road has an exit from the north or south to the airport.
The Metropolitan Transit Authority of Harris County, Texas, or METRO, offers bus service available at the south side of Terminal C. The 102 Bush IAH Express serves the airport. Previously, METRO also operated an express bus service known as Airport Direct, launched in the summer of 2008, which traveled from Downtown Houston to Terminal C via the HOV lane of the Eastex Freeway (I-69)/(US 59). In 2010, in an effort to increase ridership and maximize revenue, METRO reduced the fare of Airport Direct and closed a dedicated passenger plaza for the service in Downtown Houston; instead, the bus stopped at several downtown hotels. The fare each way was reduced from $15 to $4.50. The fare change increased ridership levels but reduced cash flow. METRO consistently provided the service at an operational loss. However, in the summer of 2011, METRO announced it was discontinuing the Airport Direct service, while the Route 102 local service (which serves the greater Greenspoint business and residential district before traveling on I-45 to access downtown) continued to operate.
As of 2016 the Taiwanese airline EVA Air operates a shuttle bus service from Bush IAH to Richardson, Texas in the Dallas-Fort Worth area so Dallas-based customers may fly on its services to and from Houston. Previously China Airlines, also a Taiwanese carrier, provided a shuttle bus service to Sugar Land and the Southwest Houston Chinatown. It ended in 2008 when China Airlines ended its Houston passenger service.
IAH operates a Consolidated Rental Car Facility (CONRAC) on airport property. Arriving passengers board the airport common shuttle to the CONRAC. The following rental car companies operate out of the CONRAC: Advantage, Alamo, Avis, Budget, Dollar, Enterprise, E-Z Rent-A-Car, Hertz, National, Payless, Thrifty and Zipcar.
Carriers provide scheduled bus and shuttle service to locations from IAH to NRG Park/NRG Astrodome, Downtown Houston, Uptown, Greenway Plaza, the Texas Medical Center, hotels in the Westchase and Energy Corridor business districts, the city of College Station and William P. Hobby Airport. Super Shuttle uses shared vans to provide service from George Bush Intercontinental Airport to the surrounding communities.
Taxis can be hailed through the Ground Transportation employees outside each terminal. All destinations within Houston's city limits to/from Bush Intercontinental Airport are charged according to the flat Zone Rate or the meter rate. Within a 15-minute cab ride, one can access Deerbrook Mall in Humble and the Greenspoint business district. Within a 45-minute cab ride, one can access the Houston Museum District, The Galleria, and the city arboretum.
Taxi drivers at Bush airport wait longer to be dispatched than drivers at other major U.S. airports. Josh Harkinson of the Houston Press said "Houston cabbies can easily wait six hours." The lives of many taxi drivers working at the airport revolve around the airport's taxi lot, nicknamed "Cabbieville." Taxi drivers servicing the airport come from many countries.
Ed Carpenter's "Light Wings", a multicolored glass sculpture suspended below a sky light, adorns the Terminal A North Concourse. In Terminal A, South Concourse stands Terry Allen's "Countree Music." Allen's piece is a cast bronze tree that plays instrumental music by Joe Ely and David Byrne, though the music is normally turned off. The corridor leading to Terminal A displays Leamon Green's "Passing Through," a 200-foot (61 m) etched glass wall depicting airport travelers.
The elevators in Terminal B are cased in stainless steel accordion shaped structures designed by Rachel Hecker. The corridor leading to Terminal B has Dixie Friend Gay's "Houston Bayou." This work is composed of an 8 ft × 75 ft (2.4 m × 22.9 m) Byzantine glass mosaic mural depicting scenes from Houston's bayous and wetlands, several bronze animals embedded in the floor, and five mosaic columns.
Lights Spikes Jay Baker, shown in the photo, was created for the 1990 G7 Summit when it was hosted by President George H. W. Bush in Houston. The sculpture was relocated to the airport outside of E Terminal after the meetings from its original location in front of the George R. Brown Convention Center.
The distance between each "spike" and this point is relative to the distance between Houston and the capital of the country the flags represent. The countries represented are the United States, the United Kingdom, France, Japan, Canada, Italy and Germany, as well as the European community and the columns lean at a ten-degree angle toward a central point that represents Houston. The airport has a display of lighted modern sculptures between terminals C and D.
The city of Houston presented its master plan update for IAH in 2005. The near-term plan calls for Terminal B's circular flight stations to be rebuilt into linear facilities similar to Terminal A. Construction of a new 155,000-square-foot (14,400 m2) pier at Terminal D, capable of handling six additional wide body aircraft, is slated for completion in 2016.
The long-term plans call for the unit terminals to be demolished and the North and South Concourses to be linked midway. Soon after, the facilities in the North and South Concourses will be linked to form two long continuous facilities. In addition, a new Central Passenger Processing facility will also be built, called the East Terminal along with an underground people mover.
Airfield improvements include a new Runway 8C-26C, a new Runway 9R-27L, a perimeter taxiway, and access roadways. If the FAA selects new sites for runways, the FAA may buy land from the Glen Lee Place and Heather Ridge Village subdivisions, which are off of Lee Road.
Accidents and incidents
The following involved flights departing or arriving at the airport or incidents within the terminal buildings:
- 1973: National Airlines Flight 27: Depressurization ejected a passenger after the fan assembly disintegrated en route to McCarran International Airport.
- 1975: February 1, Douglas DC-3 N15HC of Horizon Properties crashed on approach when the port wing collided with an electricity pylon. The aircraft was on a domestic non-scheduled passenger flight from Lawton Municipal Airport, Oklahoma to Huntsville Regional Airport, Texas. Due to weather conditions, the flight was diverted to Houston. Of the 16 occupants, two crew and three passengers were killed.
- 1990: Executive/Grumman G1 Operated by Rowan Drilling Company: Power loss in engine after take-off resulted in a failed attempt to regain altitude en route to New Orleans International Airport. The aircraft crashed on departure from Runway 15L and came to rest midfield along a parallel taxiway. There were three fatalities.
- 1991: Continental Express Flight 2574 (Britt Airways): Broke into pieces en route from Laredo to Houston Intercontinental. There were 14 fatalities.
- On February 19, 1996, a Continental Airlines McDonnell Douglas DC-9-32 operating as Continental Airlines Flight 1943 from Ronald Reagan National Airport arriving in Houston, Texas landed with its landing gear in the stowed position on Runway 27. The aircraft slid for 6,915 feet (2,108 m) on its belly before stopping on the runway 140 feet (43 m) left of the runway centerline approximately at the departure end of the runway. There were no fatalities and only minor injuries. The aircraft was written off.
- On December 20, 2008, a Continental Airlines Boeing 737-500 operating as Flight 1404 from Denver International Airport in Denver, Colorado to Bush Airport overran Runway 34R, and caught fire during its takeoff roll. There was no snow or ice on the runway; however, there were 31-knot (36 mph) crosswinds at the time of the accident. On July 13, 2010 the NTSB report stated the accident's probable cause was the captain's cessation of right rudder input, which was needed to maintain directional control of the airplane, about 4 seconds before the excursion, when the airplane encountered a strong and gusty crosswind that exceeded the captain's training and experience. Of the 115 people on board, at least 38 sustained injuries, at least two of these were injured critically.
- On May 2, 2013, gunman Carnell Marcus Moore of Beaumont, Texas, fired shots from a Glock semi-automatic pistol into the ceiling of terminal B. A Homeland Security officer fired upon and wounded Moore in the right shoulder before Moore shot himself. There was an AR-15 rifle in a suitcase that was not used, while a suicide note was found stating he had a "monster within" and he wanted police to stop him before he hurt others
Flight information display system at Terminal B
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