From Wikipedia, the free encyclopedia
Jump to: navigation, search
Industry Business process outsourcing
Headquarters One Progress Plaza - 200 Central Avenue, 7th Floor, St. Petersburg, Florida 33701, United States
Key people
Hartmut Liebel - CEO
Products Customer Interactions Solutions, Product Support Services and Data Solutions and Analytics
Brands iQor and QeyMetrics
Services Third-party collections, Accounts receivable management, and Customer Service
Owner Privately owned by Huntsman Gay Global Capital
Number of employees

iQor is one of the world's largest business process outsourcing companies. iQor provides customer service, third-party collections and accounts receivable management.[1] Although its headquarters are located in St. Petersburg, Florida, the company operates about 40 call centers in North America, Europe, and Asia, and they were one of the first in the business process outsourcing (BPO) industry to expand into the Philippines.[citation needed]. Since 2014, iQor has evolved into an end-to-end customer support organization. 2014 is when iQor acquired the Aftermarket Services division of Jabil Circuit, which has since been branded as iQor's Product Support division. The product support offerings vary from consumer electronics, to medical devices.

In 2012, a CBC news investigation found that iQor routinely and sometimes knowingly repeatedly contacted people who did not owe debt. The investigation noted that in 2012, two Canadian provinces had fined iQor for violating provincial regulations.[2] In 2010, Allied Interstate, a subsidiary of iQor, was fined $1.75 million by the Federal Trade Commission for harassing debtors and trying to collect from the wrong people.[3]

iQor is privately owned—by Huntsman Gay Global Capital—and the company's management team. iQor acquired RMS in 2010, which was headquartered in Bethlehem, PA.[4]


External links[edit]