iQor

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IQor
Privately-held
Industry Business process outsourcing
Headquarters One Progress Plaza - 200 Central Avenue, 7th Floor, St. Petersburg, Florida 33701, United States
Key people
Hartmut Liebel - CEO
Products Customer Interactions Solutions, Product Support Services and Data Solutions and Analytics
Brands iQor and QeyMetrics
Services Third-party collections, Accounts receivable management, and Customer Service
Owner Privately owned by Huntsman Gay Global Capital
Number of employees
35,000
Website iqor.com

iQor is a business process outsourcing company which provides customer service, third-party collections and accounts receivable management.[1] Although its headquarters are located in St. Petersburg, Florida,[2] the company operates about 40 call centers in North America, Europe, and Asia, and they were one of the first in the business process outsourcing (BPO) industry to expand into the Philippines.[3] Since 2014, iQor has shifted to an end-to-end customer support organization, when iQor acquired the aftermarket services division of Jabil Circuit (rebranded as iQor's Product Support division). Services provided vary from consumer electronics, to medical devices.

History[edit]

In January 2004, Vikas Kapoor became the CEO and President of iQor. Kapoor built the company's computing platforms, developer tools, and cloud computing services. iQor’s employee base grew from 4,000 to 14,000. This success led InformationWeek magazine to rank iQor #27 among the top technology innovators in the US.[4]

Investigations[edit]

In 2012, a CBC news investigation found that iQor routinely and sometimes knowingly repeatedly contacted people who did not owe debt. The investigation noted that in 2012, two Canadian provinces had fined iQor for violating provincial regulations.[5] In 2010, Allied Interstate, a subsidiary of iQor, was fined $1.75 million by the Federal Trade Commission for harassing debtors and trying to collect from the wrong people.[6]

Ownership[edit]

iQor is privately owned—by Huntsman Gay Global Capital—and the company's management team. iQor acquired RMS in 2010, which was headquartered in Bethlehem, PA.[7]

References[edit]

External links[edit]