Global Headquarters in St. Petersburg, Florida
|Industry||Business process outsourcing|
|Headquarters||One Progress Plaza - 200 Central Avenue, 7th Floor, St. Petersburg, Florida 33701, United States|
|Hartmut Liebel - CEO|
|Products||Customer Interactions Solutions, Product Support Services and Data Solutions and Analytics|
|Brands||iQor and QeyMetrics|
|Services||Third-party collections, Accounts receivable management, and Customer Service|
|Owner||Privately owned by Huntsman Gay Global Capital|
Number of employees
iQor is one of the world's largest business process outsourcing companies. iQor provides customer service, third-party collections and accounts receivable management. Although its headquarters are located in St. Petersburg, Florida, the company operates about 40 call centers in North America, Europe, and Asia, and they were one of the first in the business process outsourcing (BPO) industry to expand into the Philippines.. Since 2014, iQor has evolved into an end-to-end customer support organization. 2014 is when iQor acquired the Aftermarket Services division of Jabil Circuit, which has since been branded as iQor's Product Support division. The product support offerings vary from consumer electronics, to medical devices.
In 2012, a CBC news investigation found that iQor routinely and sometimes knowingly repeatedly contacted people who did not owe debt. The investigation noted that in 2012, two Canadian provinces had fined iQor for violating provincial regulations. In 2010, Allied Interstate, a subsidiary of iQor, was fined $1.75 million by the Federal Trade Commission for harassing debtors and trying to collect from the wrong people.
||This article's use of external links may not follow Wikipedia's policies or guidelines. (August 2011) (Learn how and when to remove this template message)|