Integrated workplace management system

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An integrated workplace management system (IWMS) is a software platform that helps organizations optimize the use of workplace resources, including the management of a company's real estate portfolio, infrastructure and facilities assets.[1]

IWMS technology is an advanced technology platform designed to help leading organizations manage their RE/FM and asset portfolio more effectively. IWMS solution are commonly packaged as a full integrated suite or as individual modules that can be scaled over time.[2]

Core functional areas of IWMS[edit]

IWMS integrates five core functional areas within an enterprise which were organizationally and operationally independent and showed minimal interdisciplinary synergy, prior to the advent of IWMS:

Real estate management[edit]

This area involves activities associated with the acquisition (including purchase and lease), financial management and disposition of real property assets. Common IWMS features that support real estate management include strategic planning, transaction management, request for proposal (RFP) analysis, lease analysis, portfolio management po, tax management, lease management, and lease accounting.[3][4]

Capital project management[edit]

This area involves activities associated with the design and development of new facilities and the remodeling or enhancement of existing facilities, including their reconfiguration and expansion.[3] Common IWMS features that support capital project management include capital planning, design, funding, bidding, procurement, cost and resource management, project documentation and drawing management, scheduling, and critical path analysis.[4]

Facilities management[edit]

This area covers activities related to the operation and optimized utilization of facilities.[3] Common IWMS features that support facility management include strategic facilities planning (including scenario modeling and analysis), CAD and BIM integration, space management, site and employee service management, resource scheduling, and move management.[4]

Maintenance management[edit]

This area covers activities related to the corrective and preventive maintenance and operation of facilities and assets.[3] Common IWMS features that support maintenance management include asset management, work requests, preventive maintenance, work order administration, warranty tracking, inventory management, vendor management and facility condition assessment.[4]

Sustainability and energy management[edit]

This area covers activities related to the measurement and reduction of resource consumption (including energy and water) and waste production (including greenhouse gas emissions) within facilities.[3] Common IWMS features that support sustainability and energy management include integration with building management systems (BMS), sustainability performance metrics, energy benchmarking, carbon emissions tracking, and energy efficiency project analysis.[4]

Implementation Planning[edit]

IWMS components can be implemented in any order—or all together as a single, comprehensive implementation—according to the organization’s needs.[5] As an implementation best practice, a phased approach for implementing IWMS components sequentially is advised—though a multi-function approach can still be followed.[3][5] Each IWMS functional area requires the same steps for its implementation, though extra care, coordination and project management will be necessary to ensure smooth functioning for more complex implementations.[5]

Adoption of as-shipped business processes included in the IWMS software over an organization's existing business processes constitutes a “core success prerequisite and best practice” in the selection and implementation of IWMS software.[3] As a result, organizations should limit configuration to all but the most compelling cases.

Analyst coverage[edit]

Since 2004, the IWMS market has been reported on by independent analyst firms Gartner Inc.,[6] IWMSconnect[7] and IWMSNews.[8]

Gartner Magic Quadrant for integrated workplace management systems[edit]

An annual Gartner Market Guide, formerly the IWMS Magic Quadrant (MQ) is posted on the IWMS market that evaluates vendors upon two criteria: 'completeness of vision' and 'ability to execute'.[9]

The original author, Michael Bell, first described IWMS software as "integrated enterprise solutions that span the life cycle of facilities asset management, from acquisition and operations to disposition."[6] In this first market definition, Gartner identified critical requirements of an IWMS, including a common database, advanced web services technologies and a system architecture that enabled user-defined workflow processes and customized portal interfaces.[6]

Gartner released updated IWMS Market Guide reports, as follows:

Year published Author Gartner research ID number
2004 Michael Bell G00123789
2005 Michael Bell G00135917
2006 Michael Bell G00144883
2008 Jack Heine G00158057
2011 Rob Schafer G00209818
2012 Rob Schafer G00234548
2013 Rob Schafer G00248532
2014 Rob Schafer G00261947
2016 Rob Schafer G00294216
2017 Carol Rozwell G00302723
2018 Carol Rozwell G00326911

The latest Gartner analysis was released August 21, 2018.[3] The current Gartner analyst responsible for publication of the IWMS MQ is Carol Rozwell, Distinguished VP Analyst.[10]

IWMSNews Vendor Evaluation for Integrated Workplace Management Systems[edit]

A one-time IWMS News analysis of the IWMS market that evaluated vendors upon a composite score composed of quantitative and qualitative criteria: vision and strategy; organization; products and services; and performance.[8]

This market analysis introduced sustainability as a core functional area.

See also[edit]


  1. ^ Knops, Jos (January 31, 2014), What is IWMS?, Planon
  2. ^ What is IWMS Technology?
  3. ^ a b c d e f g h Rob Schafer (June 26, 2014), Magic Quadrant for Integrated Workplace Management Systems, Gartner, Inc.
  4. ^ a b c d e Select the right solution for integrated workplace management, IBM Corporation, Sep 30, 2012
  5. ^ a b c Implementation guide for integrated workplace management software, IBM Corporation, December 2013
  6. ^ a b c Michael Bell (November 4, 2004), Magic Quadrant for IWMS in North America, 2004, Gartner, Inc.
  7. ^ Daniel O'Toole (February 2010), IWMS Industry Observations February 2010, IWMSconnect
  8. ^ a b Steven Hanks (November 11, 2009), Vendor Evaluation for Integrated Workplace Management Systems 2009,
  9. ^ Jenni Lehman (January 22, 2008). "Magic Quadrants and MarketScopes: How Gartner Evaluates Vendors Within a Market". Gartner. Retrieved January 24, 2011.
  10. ^ "Gartner Analyst Profile: Rob Schafer". Gartner. Retrieved January 15, 2011.