Institute of Customer Service

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Institute of Customer Service
not for profit
Founded 1996
Headquarters London
Key people
Jo Causon (chief executive)
Website www.instituteofcustomerservice.com

The Institute of Customer Service is a company limited by guarantee,[1] operating a membership body concerned with customer service. It claims to deliver benefits to organisations and individuals who purchase membership, with the aim of improving their customers’ experience and their own business performance. Membership is available for purchase by individual customer service professionals and organisations. Nearly 5,000 individuals and over 400 organisations are members.

The Institute says that it runs National Customer Service Week in the first full week of October each year and also

  • publishes research on customer service topics
  • is a membership organisation for organisations and individuals
  • offers its own awards to its own member organisations
  • offers customer service benchmarking and accreditation services to organisations
  • operates JobsBoard, an online customer service recruitment service
  • produces the UK Customer Satisfaction Index twice a year.

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