Internet branding

From Wikipedia, the free encyclopedia
Jump to: navigation, search

Internet branding (also referred to as Online branding) is a brand management technique that uses the World Wide Web as a medium for positioning a brand in the marketplace.[1] Branding in the digital age is increasingly important with the advancements of the internet. Most businesses are exploring various online channels, which include search engine, social media, online press releases, online marketplace,[2] to establish strong relationships with consumers and to build their brands awareness.[3]

Online branding techniques[edit]

Some professionals believe that the goal of online branding is to have consumers continually recognise a brand.[1] Others focus on integrating online branding with the overall brand experience of customers in relation to a company, product, or other branded entity. From this perspective, brand recognition is viewed as one component among many, such as brand differentiation (from competitors) and the "Collaboration Age" brand dialog facilitated by Internet and mobile communications.[2][4] Website development is a key component of online branding as a website is used by companies and individuals to present products and services of a brand.[5] Focusing on a website's appearance, functions, and company message to provide a positive experience to visitors is all part of online branding.[5] Website development for online branding also includes utilizing a blog to generate content for readers interested in topics related to the brand. It has been both recommended and advised against to guest blog on other websites for the purpose of online branding. In 2014, Matt Cutts, the head of Google's Spam team, stated that guest blogging has become more and more spammy and recommended against using guest posting for building incoming links to a website.[6]

Internet branding also involves social media interaction and integration. Display and content networks used with repetition are one method of integrating a brand with social media.[1] Behavioral targeting, re-messaging, and site-specific targeting are used as a way to keep a brand in front of a target audience.[1] Branding through social media involves sharing knowledge about the brand and continuously interacting with customers.[7] Using sites like Twitter, Facebook, LinkedIn, and YouTube to share knowledge about a brand is a popular form of online branding through social media.[8]

Advantages[edit]

Strengthen the customer relationship

The Internet is a powerful branding tool for many businesses as it offers numerous ways to promote a business.[9] Interactivity as one of the natures of the Internet helps companies communicate the brand messages instantly and talk to consumers directly, generating exclusive and individual interactions with them.[10] Through the Internet, companies deliver their brand awareness and brand image to online users without targeting, while customers gain brand knowledge and provide feedback.[11] Consumers potential purchasing behaviours can be influenced by brand knowledge and familiarity, so that good online branding can establish closer customer connections with brands and strengthen customer loyalty and relationship.[12] 

Develop Brand alliances

Online branding involves different brand positioning and marketing strategies, which can not only differentiate separately branded products but also bring together endorser brands.[13] For example, Library Websites are a prime example of such linking between the university website and other database or publisher websites such as FirstSearch and SpringerLink.[14] In the new economy with the convergence of technology, online branding provides the opportunity for companies to develop brands alliances and networks to maximise the brand influence.[15]

Diverse the brand meaning

Online branding makes the company have the chance to communicate with customers directly and also provides the opportunity to gather customer information for companies to build a database of customer purchase pattern.[16] The data can be used to segment customers into specific groups with specific needs, even offer customised services.[17] Therefore, the customisation and targeting to smaller groups may generate the diversity of experience with the same brand.[17] The same brands have different meanings for different groups of customer.

Challenges[edit]

Information overload

The Web is a complicated place, it holds a vast amount of websites, each of which has numerous information contained within it.[17] It is an open place for every business, and how to differentiate brand image through the same communicate channels is a challenge for many companies, especially for those that customers have little brand knowledge about them before they implement online branding strategy.[14] Failed cases always underestimate either the complexity or the connectivity of the web.[17]

Management of different communication channels

Online branding, in general, will cover most popular social media platforms with different websites or mobile applications. Companies need to make sure the consistency of the branding content across these channels.[18]

In addition, it is also a challenge for the company to find and solve the complaint comments on brands in time, minimising the negative effect.[12]

Ethics problems[edit]

Online brands are exposed to scrutiny from consumers through various review and complaint websites with fake reviews being used to damage brands. In 2014, a restaurant owner in Enid, Oklahoma refused to serve a patron in a wheelchair. In an interview, the owner stated that he does not serve "freaks" and made prejudiced remarks about homosexuality.[19] Within days of the interview, people left fake reviews on Yelp about the restaurant in what the media described as "online justice."[20] Social media is also used as a medium for people to leave fake reviews or defame brands.[21] A hotel owner in the United Kingdom won a defamation lawsuit in 2014 against a former employee who set up a Facebook page solely for the purpose of damaging the inn's online brand.[22]

Companies have also manipulated brands by leaving positive online reviews. In September 2013, 19 New York businesses agreed to pay $350,000 in penalties and stop writing faking online reviews about their businesses in an agreement reached with the New York Attorney General.[23] The same year, Yelp sued a lawyer from San Diego for writing fake reviews about his solo practice on the site. Yelp has also posted messages on company pages within its site that have been caught paying for positive reviews. This was after the site conducted a sting operation on Craigslist to find companies paying for reviews.[24] It has been argued that companies posting fake online reviews about their own business violates false advertising laws.[23] United States law requires that people who receive compensation for endorsing a product actually endorse it.[25] The company Legacy Learning Systems was fined $250,000 in 2011 by the U.S. Federal Trade Commission for paying people to post fake reviews.[25]

See also[edit]

References[edit]

  1. ^ a b c d Wallace, Christopher (7 April 2010). "5 Key Strategies To Build Your Brand Online". Search Engine Land. Retrieved 20 February 2014. 
  2. ^ a b Wilson, Chris (21 April 2009). "Interview with Brand Consultant and Author Marty Neumeier". Fresh Peel. Retrieved 6 March 2014. 
  3. ^ Shih, Bih-Yaw; Chen, Chen-Yuan; Chen, Zih-Siang (2013-11-01). "Retracted: An Empirical Study of an Internet Marketing Strategy for Search Engine Optimization". Human Factors and Ergonomics in Manufacturing & Service Industries. 23 (6): 528–540. ISSN 1520-6564. doi:10.1002/hfm.20348. 
  4. ^ "Branding Definition". Entrepreneur. Retrieved 4 March 2014. 
  5. ^ a b Williams, John (4 September 2005). "3 Steps to Branding Your Website". Entrepreneur. Retrieved 21 February 2014. 
  6. ^ Cutts, Matt (20 January 2014). "The decay and fall of guest blogging for SEO". Mattcutts.com. Retrieved 21 February 2014. 
  7. ^ Ali, Syed Noman (17 August 2013). "4 Steps to Building a Credible Online Brand". Social Media Today. Retrieved 21 February 2014. 
  8. ^ Gunelius, Susan (4 January 2011). "Building Your Brand with Social Media". Entrepreneur. Retrieved 21 February 2014. 
  9. ^ Barreda, Albert A.; Bilgihan, Anil; Nusair, Khaldoon; Okumus, Fevzi (2016-12-01). "Online branding: Development of hotel branding through interactivity theory". Tourism Management. 57: 180–192. doi:10.1016/j.tourman.2016.06.007. 
  10. ^ Neelotpaul, Banerjee (2010-01-01). "A Study on Interactivity and Online Branding". Advances In Management ([object Attr]). 
  11. ^ Jih, Wen-Jang; Lee, Su-Fang; Tsai, Yuan-Cheng (2010-01-01). "Effects of Website Interactivity on e-Loyalty". International Journal of E-Business Research. 6 (4): 1–12. ISSN 1548-1131. doi:10.4018/jebr.2010100101. 
  12. ^ a b "Branding on the Internet.". archive.ama.org. Retrieved 2017-05-04. 
  13. ^ Shirley Leitch; Neil Richardson (2003-08-01). "Corporate branding in the new economy". European Journal of Marketing. 37 (7/8): 1065–1079. ISSN 0309-0566. doi:10.1108/03090560310477663. 
  14. ^ a b Jennifer Rowley (2004-04-01). "Online branding". Online Information Review. 28 (2): 131–138. ISSN 1468-4527. doi:10.1108/14684520410531637. 
  15. ^ "Branding in the digital age: You're spending your money in all the wrong places". McKinsey & Company. Retrieved 2017-05-04. 
  16. ^ Glass, Russell; Callahan, Sean (2015-01-20). The Big Data-Driven Business: How to Use Big Data to Win Customers, Beat Competitors, and Boost Profits (1 edition ed.). John Wiley & Sons. ISBN 9781118889800. 
  17. ^ a b c d Sheehan, Brian (2010-01-01). Online marketing. Basics marketing ; 02. Lausanne: AVA. ISBN 9782940411337. 
  18. ^ "Global E-Commerce and Online Marketing: Watching the Evolution, 2002 | Online Research Library: Questia". www.questia.com. Retrieved 2017-05-04. 
  19. ^ Greig, Alex (8 February 2014). "Wheelchair-bound man banned from restaurant for being disabled by owner who refuses to serve freaks". Daily Mail. United Kingdom. Retrieved 20 February 2014. 
  20. ^ Chesky, Morgan (12 February 2014). "Enid Bar owner’s anti-gay comments met with online justice". KOCO Oklahoma. Retrieved 20 February 2014. 
  21. ^ Anderson, LV. "Can You Libel Someone on Twitter?". Slate. 
  22. ^ Bothwell, Ellie (17 February 2014). "Bell Inn owner wins damages after Facebook defamation case". Morning Advertiser. United Kingdom. Retrieved 20 February 2014. 
  23. ^ a b Clark, Patrick (23 September 2014). "New York State Cracks Down on Fake Online Reviews". Bloomberg Businessweek. Retrieved 21 February 2014. 
  24. ^ Nelson, Laura (19 October 2012). "Yelp cracks down on businesses that pay for good reviews". The Los Angeles Times. Retrieved 21 February 2014. 
  25. ^ a b Learmonth, Michael (30 October 2012). "As Fake Reviews Rise, Yelp, Others Crack Down on Fraudsters". Ad Age. Retrieved 21 February 2014.