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Intrado Inc. provides 9-1-1 and emergency communications infrastructure, systems and services to telecommunications service providers and government public safety agencies in the United States and worldwide. Over 200 million calls are made to 9-1-1 annually. Intrado’s customers include all major U.S. wireline, wireless and VoIP carriers, as well as municipalities and over 3000 public safety agencies.
Intrado Inc. was started in 1979 when George Heinrichs and Stephen Meer created a consulting business under the name of Systems Concepts of Colorado Inc. With backgrounds in law enforcement, the co-founders recognized the potential of using technology to more effectively support the United States’ emergency communications system, 9-1-1.
In 1998, Intrado completed an initial public offering of its common stock and was publicly traded on the NASDAQ stock exchange under the market ticker TRDO. In May 2001, Intrado acquired Lucent Public Safety Systems (LPSS). LPSS was responsible for contributions to public safety in the United States, with origins going back to Bell Labs and the original invention of the first 9-1-1 system.
In April 2006, Intrado was acquired by West Corporation, a provider of outsourced communications solutions. In 2008, HBF Group, Inc., a provider of 9-1-1 solutions to the telecommunications industry and government public safety agencies, was acquired by West Corporation, and became part of Intrado Inc.
Positron Public Safety Systems (PPSS) was also acquired by West Corporation in 2008. PPSS is a provider of fully integrated, premise-based public safety solutions that support Enhanced 9-1-1 operations. Positron systems are deployed at over 3,000 public safety answering points worldwide.
Intrado provides 9-1-1 database management and 9-1-1 call routing services to the majority of US-based telecommunications service providers including all major Incumbent Local Exchange Carriers (ILEC), Competitive local exchange carriers (CLEC), Wireless Carriers, and VoIP Service Providers (VSPs).
By January 2009, Intrado employment figures reached nearly 1200, consisting largely of public safety and communications professionals. Intrado is headquartered in Longmont, Colorado; other locations include Lisle, Illinois, Austin, Texas, and Montreal, Quebec, Canada.
In 2014, Intrado/West acquired the 911 Enable business of Connexon Group.
In April of 2014, Intrado/West was ordered by the Federal Communications Commission (FCC) to pay a $1.4 million fine for their involvement in a product coding error that left 11 million people without 9-1-1 service. Also implicated, and later fined, were Verizon and CenturyLink. CenturyLink was ordered to pay $16 million in fines, which is the largest fine ever incurred relating to a 9-1-1 infraction. Verizon was ordered to pay $3.4 million for their role in the outage.
- "FCC hits company with record fine for 911 failures". The Verge. Retrieved 2018-05-04.
- "FCC Fines CenturyLink/Intrado $17.4M for Multi-State 911 Outage". Federal Communications Commission. 2015-12-09. Retrieved 2018-05-04.