|Founded||August 1998 |
|Commenced operations||February 11, 2000 |
as jetBlue Airways
|Headquarters||Brewster Building, Long Island City, New York, United States|
|Revenue||US$7.658 billion (2018)|
|Operating income||US$288 million (2018)|
|Net income||US$188 million (2018)|
|Total assets||US$10.426 billion (2018)|
|Total equity||US$4.611 billion (2018)|
JetBlue Airways is a major American low cost airline, and the seventh largest airline in North America by passengers carried. JetBlue Airways is headquartered in the Long Island City neighborhood of the New York City borough of Queens; it also maintains corporate offices in Utah and Florida.
In 2020, it ranked #394 financially on the Fortune 500 list of the largest United States corporations by total revenue. JetBlue operates over 1,000 flights daily and serves 100 domestic and international network destinations in the U.S., Mexico, the Caribbean, Central America and South America. JetBlue is not a member of any of the three major airline alliances but it has codeshare agreements with 21 airlines, including member airlines of Oneworld, SkyTeam, Star Alliance, and unaffiliated airlines.
JetBlue was incorporated in Delaware in August 1998 with its headquarters in Forest Hills, Queens. David Neeleman founded the company in February 1999, under the name "NewAir". JetBlue started by following Southwest's approach of offering low-cost travel, but sought to distinguish itself by its amenities, such as in-flight entertainment, TV at every seat, and Sirius XM satellite radio.
In September 1999, the airline was awarded 75 initial take-off/landing slots at John F. Kennedy International Airport and received its USDOT CPCN authorization in February 2000. It commenced operations on February 11, 2000, with services to Buffalo and Fort Lauderdale.
JetBlue's founders had set out to call the airline "Taxi" and therefore have a yellow livery to associate the airline with New York. The idea was dropped, however, for several reasons: the negative connotation behind New York City taxis; the ambiguity of the word taxi with regard to air traffic control; and threats from investor JP Morgan to pull its share ($20 million of the total $128 million) of the airline's initial funding unless the name was changed.
JetBlue was one of only a few U.S. airlines that made a profit during the sharp downturn in airline travel following the September 11, 2001 attacks. The company's planned initial public offering was put on hold due to the attacks and subsequent downturn. The IPO took place in April 2002.
The airline sector responded to JetBlue's market presence by starting mini-rival carriers: Delta Air Lines started Song and United Airlines launched another rival called Ted. Song has since been disbanded and was reabsorbed by Delta Air Lines and Ted reabsorbed by United.
In October 2005, JetBlue's quarterly profit had plunged from US$8.1 million to $2.7 million largely due to rising fuel costs. Operational issues, fuel prices, and low fares, JetBlue's hallmark, were bringing its financial performance down. In addition, with higher costs related to the airline's numerous amenities, JetBlue was becoming less competitive.
For many years, analysts had predicted that JetBlue's growth rate would become unsustainable. Despite this, the airline continued to add planes and routes to the fleet at a brisk pace. In addition in 2006, the IAM (International Association of Machinists) attempted to unionize JetBlue's "ramp service workers", in a move that was described by JetBlue's COO Dave Barger as "pretty hypocritical", as the IAM opposed JetBlue's creation when it was founded as New Air in 1998. The union organizing petition was dismissed by the National Mediation Board because fewer than 35 percent of eligible employees supported an election.
JetBlue experienced its first-ever quarterly loss during the fourth quarter of 2005 when the airline lost $42.4 million, enough to make them unprofitable for the entire year of 2005. The loss was the airline's first since going public in 2002. In addition to that, JetBlue forecasted a loss for 2006, citing high fuel prices, operating inefficiency, and fleet costs. During the first quarter report, CEO David Neeleman, President Dave Barger, and then-CFO John Owen released JetBlue's "Return to Profitability" ("RTP") plan, stating in detail how they would curtail costs and improve revenue to regain profitability. The plan called for $50 million in annual cost cuts and a push to boost revenue by $30 million. In October 2006, JetBlue announced a net loss of $500,000 for Quarter 3, and a plan to regain that loss by deferring some of their E190 deliveries and by selling five of their A320s.
In December 2006, JetBlue, as part of their RTP plan, removed a row of seats from their A320s to lighten the aircraft by 904 lb (410 kg) and reduce the cabin crew size from four to three (per FAA regulation requiring one flight attendant per 50 seats), thus offsetting the lost revenue from the removal of seats, and further lightening the aircraft, resulting in less fuel burned. In January 2007, JetBlue returned to profitability with a fourth quarter profit in 2006, reversing a quarterly loss in the year-earlier period. As part of the RTP plan, 2006's full-year loss was $1 million compared to 2005's full-year loss of $20 million. JetBlue was one of the few major airlines to post a profit in that quarter.
While its financial performance started showing signs of improvement, in February 2007, JetBlue faced a crisis, when the blizzard of 2007 hit the Northeast and Midwest, throwing the airline's operations into chaos. Because JetBlue followed the practice of never cancelling flights, it desisted from calling flights off, even when the ice storm hit and the airline was forced to keep several planes on the ground. Because of this, passengers were kept waiting at the airports for their flights to take off. In some cases, passengers who had already boarded their planes were kept waiting on the apron for several hours and were not allowed to disembark. However, after all this, the airline was eventually forced to cancel most of its flights because of prevailing weather conditions. The fiasco reportedly cost JetBlue $30 million.
Following the February 2007 incident in which the airline was forced to cancel nearly 1,700 flights due to winter storms, JetBlue's board of directors replaced founder and Chief Executive Officer David Neeleman with Dave Barger. He had politicked the board, while Neeleman was busy publicly apologizing. Barger's ascendancy caused widespread demoralization in the ranks. He became JetBlue's new Chief Executive Officer on May 10, 2007. Neeleman, the company's founder and largest individual investor, became a nonexecutive chairman as a result of the change.
In 2007, JetBlue was also facing reliability problems with its Embraer 190 fleet. For a couple of months, JetBlue contracted ExpressJet to operate four Embraer 145 regional jets on behalf of JetBlue. While this was going on, two E-190 aircraft at a time were sent to an Embraer maintenance facility in Nashville, Tennessee. ExpressJet operated routes between Boston Logan and Buffalo, New York and Washington Dulles, and between New York–JFK and Columbus, Ohio (has terminated) and Richmond, Virginia.
In July 2007, the airline partnered with 20th Century Fox's film The Simpsons Movie to become the "Official Airline of Springfield". In addition a contest was held in which the grand prize would be a trip on JetBlue to Los Angeles to attend the premiere of the film. The airline's website was also redecorated with characters and their favorite JetBlue destinations and the company was taken over by the show/film's businessman villain Montgomery Burns.
On November 8, 2007, JetBlue appointed Ed Barnes as interim CFO, following the resignation of former CFO John Harvey.
On December 13, 2007, JetBlue and Germany-based Lufthansa announced JetBlue's intent to sell 19% of JetBlue to Lufthansa, pending approval from US regulators. Following the acquisition, Lufthansa stated they planned to seek operational cooperation with JetBlue. Lufthansa planned to offer connections to JetBlue flights in Boston, New York (JFK), and Orlando International Airport (no longer a connection). After making a codeshare agreement with Lufthansa that went into effect in 2010, JetBlue transitioned to the Sabre reservation system used by Lufthansa, enabling the airlines to sell tickets on each other's flights, transfer luggage and passengers between the two carriers, and combine frequent flyer programs. By making use of JetBlue's North America routes as a feeder network, the agreement put Lufthansa in a position to operate quasi-hubs in New York–JFK and Boston Logan.
In the March edition of Airways Magazine, it was announced that once JetBlue partnered with Yahoo! and with BlackBerry producer Research in Motion, that the airline would offer free, limited Wi-Fi capabilities on a single aircraft, N651JB, an Airbus A320-232 dubbed "BetaBlue". People could access e-mail with a Wi-Fi capable Blackberry, or use Yahoo!'s e-mail and instant messaging with a Wi-Fi capable laptop, while in flight over the US. LiveTV in Melbourne Florida, created and operated the "BetaBlue" prototype. The "BetaBlue" system utilized the bandwidth and infrastructure of defunct Airfone.
In 2008, JetBlue partnered with Irish flag carrier Aer Lingus to allow passengers to switch between airlines on a single ticket for flights with connections in either New York JFK or Boston. Unlike traditional codeshare agreements, the partnership did not allow the airlines to directly sell seats on each other's flights, therefore, customers initiated the purchase on one airline's website and then were transferred to the other site to complete the transaction.
On March 19, 2008, JetBlue added Orlando, Florida as a gateway focus city to international destinations in the Caribbean, Mexico, and South America. New international routes from Orlando International Airport include Cancún, Mexico; Bridgetown, Barbados; Bogotá, Colombia; Nassau, Bahamas; San José, Costa Rica; and Santo Domingo, Dominican Republic. In conjunction with the addition of new routes the airline continued significant expansion of operations at Orlando International Airport including a 292-room lodge that houses trainees attending the existing "JetBlue University" training facility, which opened in 2015.
On August 4, 2008, the Associated Press reported that JetBlue would replace their recycled pillows and blankets with an "eco-friendly" pillow and blanket package that passengers would have to purchase for use. This decision was in a series of moves designed to increase revenue. JetBlue told the Associated Press that it expected to collect $40 million from passengers selecting seats with extra legroom and $20 million from passengers paying $15 to check a second bag. In September 2008, JetBlue began charging passengers $10–30 for an extended-leg-room seat depending on the length of the flight.
On October 22, 2008, JetBlue opened its new primary hub at John F. Kennedy International Airport (JFK), Terminal 5, or simply T5, costing approximately $800 million to create. The first flight arrived from Bob Hope Airport (B6 #358) at 5:06am followed by arrivals from Oakland International Airport and Long Beach Airport, respectively. The new T5 would replace JetBlue current hub at JFK Terminal 6. The last flight to operate out of T6 was a departure to Rafael Hernández Airport in Aguadilla, Puerto Rico, departing at 11:59pm.
In 2009, JetBlue announced that it was looking for a new headquarters location, and was considering moving either within the New York City metropolitan area or to the Orlando, Florida area. In April 2009, Helen Marshall, the president of the Borough of Queens, said that the City of New York was trying to keep JetBlue in the city.
On October 13, 2009, the airline unveiled a modification to its livery in commemoration of the upcoming tenth anniversary of the airline in February 2010. Besides a new tail design, the revised livery includes larger "billboard" titles extending down over the passenger windows at the front of the aircraft. The logo word 'jetBlue' was no longer silver and blue but a dark, navy blue.
In 2010, JetBlue entered into interline booking agreements with South African Airways and American Airlines to facilitate luggage transfers between airlines for passengers with connecting flights on a different carrier. The agreement with American included JetBlue's 18 destinations not served by American and American's 12 international flights out of New York–JFK and Boston Logan. In addition, American gave JetBlue 8 round trips slots out of Washington National in D.C. and 2 out of Westchester, New York. In return, JetBlue gave American 6 round trips out of New York–JFK. The agreement with American Airlines has since ended according to JetBlue's website.
In January 2010, the CEO of JetBlue, Dave Barger, and Governor of Florida Charlie Crist met in Tallahassee, Florida to discuss a possible move of the airlines headquarters to Orlando. On March 22, 2010, JetBlue announced it headquarters would remain in the New York City area, in Long Island City, because of the airline's historical links to the city, the cost of staff relocations, the airline's desire to retain access to financial markets, and because Aer Lingus and Lufthansa, JetBlue's marketing partners, fly into JFK Airport. JetBlue planned to combine its Forest Hills and Darien, Connecticut offices, together about 1,000 employees, into about 200,000 square feet (19,000 m2) in the Brewster Building by mid-2012. On March 22, 2010, JetBlue turned down incentives from the City of Orlando and announced its headquarters would keep its Forest Hills office, start leasing and using a new office in the Brewster Building in Long Island City, New York. in Queens Plaza in Long Island City, move its headquarters there in mid-2012, and start a joint branding deal with New York State using the iconic I Love NY logo.
In October 2013, JetBlue introduced Mint, a premium cabin service on transcontinental and select Caribbean flights. The service began in 2014, using the Airbus A321-231 aircraft ordered by JetBlue. These planes are outfitted with winglets, as well as with "lie flat" seats, and moveable partitions that can create small suites on the airplane. Called "Mint" by JetBlue, these planes are configured with 16 business-class seats and 143 economy seats, instead of an all-economy configuration of 190 seats.
On September 18, 2014, Dave Barger announced his resignation from the company effective February 16, 2015, following several reports that investors and the board were unhappy with his performance. He was replaced on the board and as CEO by Robin Hayes.
During the last few days of June and the first few days of July 2015, JetBlue began charging for bags in certain booking classes, leaving Southwest Airlines the only major U.S. carrier to not charge for bags. For the classes in which bag check fees were charged (generally the lowest class of fares offered; JetBlue offered three classes of fares), the cost was $20 for the first bag and $35 for the second, which was the lowest in the United States besides Frontier Airlines with similar prices.
On May 6, 2015, JetBlue was one of the first airlines to be granted a license to commence charter flights to Cuba, with flights departing from New York City. The weekly charter service began on July 3, 2015, with 150-seat Airbus A320s.
In July 2016, JetBlue announced commercial flights from the United States to Cuba would commence in late August. On August 31, 2016, JetBlue Flight 387 from Fort Lauderdale–Hollywood International Airport to Abel Santamaría Airport, in Santa Clara, became the first scheduled commercial flight between the United States and Cuba in 55 years. Only charter flights were allowed under previous rules, which required that passengers had to arrive more than four hours before the scheduled departure and often endure long lines for documentation checks, late flight arrivals, and pay high baggage fees.
In November 2016, JetBlue painted one of their Airbus A320 aircraft, N763JB, in a 1960s retrojet livery, dubbed "What's Old is Blue Again". The livery's maiden flight was on Friday, from New York JFK to Palm Springs.
In July 2017, JetBlue announced it was taking qualifications to develop a terminal at JFK that would not only occupy terminal 5 but also the space of terminals 6 and 7.
In April 2018, JetBlue announced their return to Ontario International Airport in southern California after ten years, as well as new service to Steamboat Springs in Colorado, and Bozeman in Montana.
In April 2019, JetBlue announced that it would launch transatlantic flights to London from Boston and New York. The airline added that it would be converting 13 orders for the A321neo into the longer range Airbus A321LR to serve the new routes.
On May 1, 2019, JetBlue named Michael Stromer Chief Product Officer, Technology. Mr. Stromer was selected to lead the design and execution of the digital commerce web and mobile applications that support revenue initiatives; technology for airport, customer support (reservations), system operations, technical operations, flight, and inflight teams, as well as back office products. 
On October 18, 2019, JetBlue and Norwegian Air Shuttle announced plans for an interline agreement that would permit sales of jointly-issued tickets, which if approved between the two airlines, would come into effect during 2020. The partnership takes advantage of each airline having substantial pre-existing presence at New York–JFK, Boston, and Fort Lauderdale airports.
In February 2020, Joel Peterson announces his intentions to retire from the airlines board of directors at the end of his current term. Peterson has been part of the airline's board of directors since 1999, and serving as chairman since 2008.
JetBlue made changes to its operations due to the COVID-19 pandemic and its associated impacts on aviation. This included the reduction of passenger capacity by blocking middle seats on its Airbus A320 and A321 aircraft, and aisle seats on the Embraer E190. As a result of the economic effects caused by the pandemic, the company launched voluntary separation and extended time off programs.
In June 2020, the airline announced several new routes across its network, including point-to-point routes between the northeastern United States and Florida, and new transcontinental routes from Newark Liberty International Airport. Along with the current problems with the Coronavirus Pandemic impact on aviation, the airline announced that over 60% of its employees were interested in taking early retirement or long-term leave from the firm.
In July 2020, American Airlines joined the airline in a Strategic Partnership, which would allow both airlines expansions to destinations, customer connectivity, and support of expansions through the airlines loyalty program. Along with its announcement of Strategic Partnership with American Airlines, the airline announced the imminent closure of its base at Long Beach Airport and transferral of the base's operations to Los Angeles International Airport.
In August 2020, JetBlue along with Southwest Airlines implemented strict policies for the wearing of facial masks, the policies of which would additionally not allow for "medical exemptions", as part of their procedures during the COVID-19 pandemic. They announced that they will also continue to block middle seats through at least mid-October.
On October 6, 2020, JetBlue officially closed off their Long Beach hub and moved all Long Beach operations to Los Angeles. JetBlue can now operate up to 74 daily flights out of their new hub compared to the old 24 daily flights out of Long Beach.
On February 1, 2021, JetBlue introduced their new Mint product called Mint Suite. Each of their A321LRs will be fitted with 24 suites. Each suite will feature direct aisle access, a fully lie-flat seat, a sliding door, 17 inch TV with Tuft & Needle foam cushions. The suites will primarily be used on transatlantic flights to London.
As of February 2021[update], JetBlue Airways flies to 98 destinations in the Americas, with most of them in the United States and the Caribbean, and a smaller selection of destinations in parts of Central and South America.
JetBlue has entered into a number of codeshare agreements with other airlines, meaning airlines agree to share certain flights, which both airlines market and publish on their own flight schedules under their respective airline designators and flight numbers.
JetBlue codeshares with the following airlines:
|Airbus A220-300||1||69||—||25||115||140||Deliveries began December 31, 2020.|
To replace Embraer 190.
|Airbus A320-200||56||—||—||42||108||150||To be retrofitted to 162-seat configuration.|
|Airbus A321LR||—||13||24||24||90||138||Deliveries scheduled to begin in 2021. |
To be used on transatlantic flights.
|1||16||42||102||160||Equipped with Mint Suite configuration.|
|Airbus A321XLR||—||13||TBA||Deliveries scheduled to begin in 2023.|
|Embraer 190||60||—||—||16||84||100||Launch customer.|
To be retired in 2025.
JetBlue offers Core (Main Cabin) seating across its fleet. The Core cabin includes leather seats, complimentary Wi-Fi, complimentary entertainment screens with DirecTV, Sirius XM Radio, and movies, as well as complimentary snacks and non-alcoholic drinks.
Mint is JetBlue's premium class service and is available coast to coast and on select Caribbean routes on configured Airbus A321s. It includes fully lie-flat seats, some of which have sliding panels for more privacy.
JetBlue's in-flight entertainment options consist of gate-to-gate Fly-Fi internet access, over 100 channels of DIRECTV, Sirius XM Radio, and movies, and on the Airbus A321 and newer retrofitted Airbus A320 aircraft, a 15-inch interactive video screen which is not available on the rest of the fleet. JetBlue's partnership with Amazon lets customers watch Amazon Prime videos by connecting to Wi-Fi and downloading the Amazon Video app on their mobile phone or tablet. The in-flight WiFi under the "Fly-Fi" network is complimentary on all flights, at speeds of 12–15 megabits per second.
JetBlue's frequent-flyer program is called TrueBlue. Under the original TrueBlue program, flights were worth two, four, or six points based on distance of the flights, and double points were awarded for flights booked online.
In September 2009, JetBlue made changes to its TrueBlue program. In the new program, members receive three points for every dollar spent toward a flight, excluding taxes and fees, plus an additional three points for every dollar spent on a flight if booked online directly on the JetBlue.com website. Additional points are awarded if the member uses the Barclay's issued JetBlue Mastercard credit card to purchase the flight. The price of flights in points depend on the fare of the flight in U.S. dollars. The new program launched on November 9, 2009.
Headquarters and offices
JetBlue's headquarters are in the Brewster Building in Long Island City, New York. JetBlue previously had its headquarters at 80–02 Kew Gardens Road, and then in the Forest Hills Tower, both in Forest Hills, Queens, New York City, 6 miles (9.7 km) from the current office in Long Island City.
JetBlue operates with most of the features of a low-cost carrier (LCC), for example (and as referred to in their Annual Report), a fleet of new and efficient aircraft of (mainly) one model, high aircraft utilization, point-to-point routes (with several aircraft bases), relatively low distribution costs, and without membership of a major airline alliance.
However in JetBlue business model, the airline offers more than one class of cabin, provides free in-flight entertainment and refreshments, and maintains codeshare agreements with several other airlines.
JetBlue's first major advertising campaign incorporated phrases like "Unbelievable" and "We like you, too". Full-page newspaper advertisements boasted low fares, new aircraft, leather seats, spacious legroom, and a customer-service-oriented staff committed to "bringing humanity back to air travel". JetBlue became the first airline to offer all passengers personalized in-flight entertainment. In April 2000, flat-screen monitors installed in every seatback allowed customers live access to over 20 DirecTV channels at no additional cost.
As JetBlue gained market share, they found a position where they competed with other low-cost carriers as well as major carriers. Amenities such as their live in-flight television, free and unlimited snack offerings, comfortable legroom, and unique promotions fostered an image of impeccable customer service that rivaled the major airlines, while competitive low fares made them a threat to low-cost no-frills carriers as well.
Subsidiaries and investments
JetBlue Technology Ventures
JetBlue Technology Ventures (JTV) is a wholly owned subsidiary of JetBlue that was established in February 2016. JTV is the venture capital arm of JetBlue that invests in and partners with early-stage startups in the travel, hospitality, and transportation space. Its mission is to improve the end-to-end experience of travelers everywhere. As of November 2018[update], JTV has invested in 21 startups, including hybrid planes, machine learning algorithms, and ground transportation. Investments range in size from $250,000 to $1 million.
On October 25, 2016 the airline JSX (then branded as JetSuiteX) announced that JetBlue had made a minority equity investment in the airline. Part of the agreement also gave JetBlue a seat on JetSuite's board of directors. Reasons for the investment was outlined by CEO Robin Hayes, stating "Our investment in JetSuite makes sense as we continue to execute on our west coast plan and invest in innovative ideas that reflect the disruptive spirit of JetBlue." In JetBlue's 1st quarter 2018 investor call, JetBlue's CFO Steven Priest confirmed the airline held about 10% of JetSuiteX. The airline was rebranded from JetSuiteX to JSX in August 2019.
TWA Flight Center Hotel
The TWA Hotel is the TWA Flight Center structure at JFK airport that was rebuilt into 505-room hotel. The hotel preserves the Eero Saarinen TWA head house while replacing the structures on either side of the head house. Situated in front of JetBlue's JFK terminal, JetBlue has 5–10% ownership of the hotel. The hotel is an effective replacement for the Ramada Plaza JFK Hotel on the north end of the airport grounds in Building 144, which closed in 2009.
LiveTV was a wholly owned subsidiary of JetBlue since 2002. The LiveTV subsidiary provided seat back entertainment systems with Live Satellite Television and Live Satellite Radio to airlines including JetBlue. The subsidiary was sold to Thales for nearly $400 million in June 2014.
JetBlue Travel Products
JetBlue Travel Products, a subsidiary created in 2018, consists of the JetBlue Vacations brand and other non-air travel products including travel insurance, cruises, car rentals and more. In May 2018, JetBlue Travel Products moved to Florida, with JetBlue Vacations as its top travel product.
Incidents and accidents
- September 21, 2005: Flight 292 en route from Bob Hope Airport in Burbank to New York JFK performed an emergency landing at Los Angeles International Airport (pictured) following a failure of the front landing gear during retraction when it turned 90 degrees. The plane landed after holding for about three hours to burn fuel and therefore lighten the aircraft. The aircraft came to a stop without incident on runway 25L, the second-longest runway at LAX. The only apparent damage to the plane upon landing was the destruction of the front wheels, which were ground down to almost semicircles, and the tires; the front landing strut held. No one sustained injuries.
- March 27, 2012: Flight 191 en route from New York JFK to McCarran International Airport in Las Vegas performed an emergency landing at Rick Husband Amarillo International Airport after the captain, Clayton Osbon, was locked out of the cockpit and subdued by passengers after he started acting erratically and ranting about terrorists. It is believed that Osbon suffered from an unspecified mental breakdown, and was treated by Northwest Texas Healthcare System. There were no fatalities. This happened three years before the similar Germanwings Flight 9525 accident of an Airbus A320 in France.
- On August 9, 2014, Flight 704 from Luis Muñoz Marín International Airport in San Juan to New York JFK aborted takeoff after one of the engines caught fire. All 186 passengers were evacuated from the aircraft. Two women received minor injuries during the evacuation.
- "2010 Form 10-K, JetBlue Airways Corporation". United States Securities and Exchange Commission.
- "JetBlue Announces Q4 2018 Results" (Press release). JetBlue Airways. January 24, 2019.
- "JetBlue's HQ contest down to NYC, Orlando." Crain's New York Business. Retrieved February 13, 2010
- ""Jetblue 2002 Annual Report". JetBlue Airways. Archived from the original on February 9, 2009. Retrieved January 29, 2009.
- "JetBlue Annual Report Form 10-K". February 18, 2003.
- "JetBlue Airways". Fortune 500. March 31, 2020. Retrieved March 12, 2021.
- "Corporate Stats and Facts". MediaRoom. JetBlue Airways. April 4, 2014. Retrieved April 4, 2019.
- "JetBlue Adds New Cities and Routes as It Advances West Coast Strategy" (Press release). JetBlue Airways. Archived from the original on May 17, 2018. Retrieved April 25, 2018.
- "JetBlue Airways". JetBlue Airways. Archived from the original on April 19, 2012. Retrieved April 25, 2012.
- "Directory: World Airlines". Flight International. April 3, 2007. p. 98.
- The Steady, Strategic Ascent of JetBlue Airways January 11, 2006
- Zuckerman, Laurence (November 7, 2001). "JetBlue, Exception Among Airlines, Is Likely to Post a Profit". The New York Times. Retrieved June 5, 2008.
- JetBlue IPO soars in debut
- Maynard, Micheline (June 5, 2008). "More Cuts as United Grounds Low-Cost Carrier". The New York Times. Retrieved June 4, 2008.
- "Taking the JetBlue Experience to New Heights -- New A320 Cabin Configuration Will Give Customers More Inches of Legroom Than Any Other Airlines' Coach Cabin" (Press release). JetBlue Airways. December 14, 2006. Archived from the original on October 4, 2019. Retrieved April 25, 2012.
- JetBlue Airways: Growing Pains? ICMR Case Study. Retrieved November 2, 2010.
- JetBlue fiasco: $30M price tag Retrieved November 2, 2010.
- "A Change in the Cockpit at JetBlue". Bloomberg Businessweek. May 10, 2007. Retrieved October 12, 2010.[permanent dead link]
- "Another suicidal board? How DuPont's directors failed Ellen Kullman". Fortune magazine. October 13, 2015. Retrieved November 10, 2015.
- Schlangenstein, Mary; David Mildenberg (May 10, 2007). "JetBlue Air Names Barger to Succeed Neeleman as Chief". Bloomberg L.P. Retrieved October 12, 2010.
- "Jettisoned at JetBlue". Daily News. New York. May 11, 2007. Retrieved October 12, 2010.
- "Embraer tackles JetBlue E-190 software glitches – 3/13/2007". Flight Global. March 13, 2007. Retrieved January 17, 2014.
- Schlangenstein, Mary (March 6, 2007). "JetBlue to Idle E190s for Work, Add ExpressJet Planes (Update4)". Bloomberg. Retrieved January 17, 2014.
- "The Simpsons to appear in 7-Elevens, fly JetBlue". DMNews.com. Retrieved December 22, 2018.
- mydesert.com | The Desert Sun | Palm Springs news, community, entertainment, yellow pages and classifieds. Serving Palm Springs, California. The Desert Sun. Retrieved December 22, 2010.[dead link]
- "Product Placement News". Archived from the original on September 29, 2007. Retrieved March 5, 2011.
- "Jet Blue news release". November 8, 2007. Archived from the original on July 21, 2012. Retrieved November 13, 2007.
- Lufthansa will acquire 19% stake in JetBlue, seek 'cooperation', USA Today, December 13, 2007
- Lufthansa Partnership July 30, 2008
- / Lufthansa Takes JetBlue Under Its Wings. (December 14, 2007). Retrieved April 25, 2014.
- JetBlue Leaves Open Skies for Sabre | BNET. Industry.bnet.com (February 23, 2009). Retrieved December 22, 2010.
- BetaBlue Flies High With In-flight E-mail and Instant Messaging: JetBlue Airways Joins With LiveTV, Yahoo! and RIM to Become the First U.S. Domestic Carrier to Provide Free In-flight Connectivity Dec. 11, 2007 (PRIME NEWSWIRE)
- JetBlue, Aer Lingus to forge world's first international discount alliance, USA Today, February 6, 2007
- JetBlue, Aer Lingus announce passenger-sharing alliance, USA Today, February 1, 2008
- "JetBlue Plans New Focus City At Orlando International Airport". JetBlue Airways (Press release). March 19, 2008. Archived from the original on October 4, 2019. Retrieved October 3, 2019.
- Shwiff, Kathy (May 21, 2008). "JetBlue Solidifies Succession Plan". The Wall Street Journal.
- "JetBlue's Board of Directors Elects Joel Peterson Chairman, Frank Sica Vice-Chairman". JetBlue Airways (Press release). May 21, 2008. Archived from the original on October 4, 2019. Retrieved October 3, 2019.
- "JetBlue to charge $7 for pillow, blanket". Dail News. New York. Associated Press. August 4, 2008. Archived from the original on October 4, 2019. Retrieved October 3, 2019.
- "Optional Services and Fees". JetBlue Airways. Archived from the original on October 4, 2019. Retrieved October 3, 2019.
- "unknown". Archived from the original on September 6, 2008. Cite uses generic title (help)
- Mutzabaugh, Ben (November 7, 2008). "2008-11-07". USA Today. Retrieved March 5, 2011.
- Maynard, Micheline (October 22, 2008). "JetBlue Twitters its New Terminal". The New York Times. Retrieved September 27, 2019.
- T-508. T-508. Retrieved December 22, 2010.
- About JetBlue | JFK Airport Archived August 15, 2008, at the Wayback Machine. JetBlue. Retrieved December 22, 2010.
- Clarke, Sarah K. and Scott Powers. "Orlando is a front-runner for JetBlue headquarters." Orlando Sentinel. October 13, 2009. Retrieved on October 14, 2009.
- Newman, Philip. "Forest Hills' JetBlue looks for new space around city." Forest Hills Ledger. Wednesday April 8, 2009. Retrieved on January 20, 2010.
- Photos: Airbus A320-232 Aircraft Pictures. Airliners.net. Retrieved December 22, 2010.
- JetBlue Airways and South African Airways Proudly Announce New Interline Agreement. effective May 12, 2010, travelers can purchase flights between all JetBlue destinations and 40 SAA cities in Southern Africa via New York's JFK Airport. Investor.jetblue.com. Retrieved December 22, 2010.
- American Airlines Bolsters Commitment to New York by Enhancing Network, Schedule, Facilities and Fleet at New York's Airports, and Introduces New Partnerships With JetBlue Airways and NYC & Company – Mar 31, 2010. Aa.mediaroom.com (March 31, 2010). Retrieved December 22, 2010.
- BlueTales » JetBlue » Connecting Customers to more destinations worldwide. Blog.hellojetblue.com (March 31, 2010). Retrieved December 22, 2010.
- Hafenbrack, Josh. "JetBlue considering move to Orlando Archived January 23, 2010, at the Wayback Machine." Orlando Sentinel. January 19, 2010. Retrieved on January 19, 2010.
- JetBlue to remain 'New York's Hometown Airline' – Yahoo! Finance[permanent dead link]. Finance.yahoo.com. Retrieved on 2010-12-22.
- "JetBlue to Keep NYC Headquarters, Rejecting Orlando (Update3)." Bloomberg Businessweek. March 22, 2010. Retrieved on July 6, 2010.
- "JetBlue Plants Its Flag in New York City with New Headquarters Location". JetBlue Airways (Press release). March 22, 2010. Archived from the original on October 4, 2019. Retrieved October 3, 2019.
- "Twitter status". JetBlue Airways. March 12, 2010.
- Mutzabaugh, Ben (March 22, 2010). "JetBlue turns down Orlando incentives, will keep headquarters in New York City". USA Today.
- "JetBlue CEO talks of moving headquarters to Orlando". FlyerTalk. January 20, 2010.
- Bomkamp, Samantha (March 22, 2010). "JetBlue to remain New York's 'hometown' airline". USA Today. Associated Press.
- "JetBlue Plants Its Flag in New York City with New Headquarters Location". JetBlue Airways (Press release). March 22, 2010. Archived from the original on October 4, 2019. Retrieved October 3, 2019.
- Mcgeehan, Patrick (March 22, 2010). "JetBlue to Remain 'New York's Hometown Airline'". The New York Times. Associated Press. Retrieved March 5, 2011.
- McGeehan, Patrick (March 22, 2010). "JetBlue to Move West Within Queens, Not South to Orlando". The New York Times. Retrieved March 5, 2011.
- Molnar, Matt (October 18, 2011). "JetBlue CFO Ed Barnes Resigns". NYCAviation.
- "Airline Spotlight: JetBlue Airways Soars". Flight Network. Retrieved March 2, 2015.
- "JetBlue and Jet Airways to Partner on Interline Service to Brussels and... – NEW YORK, Nov. 2, 2011". New York, India, Belgium: Prnewswire.com. PRNewswire. Retrieved March 31, 2012.
- "JetBlue Awarded Seventh Consecutive Customer Satisfaction J.D. Power and Associates Honor", JetBlue Airways Archived August 12, 2011, at the Wayback Machine, June 16, 2011.
- Rabinowitz, Jason, "Two steps ahead", Aviation Week and Space Technology, October 7, 2013, p. 35
- "Mint™: JetBlue's refreshing take on a premium experience". JetBlue Airways. Retrieved April 3, 2015.
- Sheridan, Patrick (April 22, 2014). "JetBlue pilots vote to unionize". CNNMoney. Retrieved April 22, 2014.
- "JetBlue CEO Fires Back at Wall Street Analysts". Bloomberg Business. August 26, 2014. Retrieved February 18, 2015.
- "Six Reasons JetBlue's CEO Probably Won't Stick Around". Bloomberg Business. May 7, 2014. Retrieved February 18, 2015.
- "JetBlue's CEO vies to please passengers, stocks". The Salt Lake Tribune. February 16, 2015. Retrieved February 18, 2015.
- "JetBlue Baggage Fees". Retrieved February 11, 2016.
- "US approves ferry service between Cuba and Florida". BBC News. May 6, 2015. Retrieved May 29, 2015.
- Winship, Tim (May 8, 2015). "Cuba: JetBlue Announces New Routes to Havana". Smarter Travel.
- Julie Kliegman (July 4, 2015). "JetBlue first major airline to offer direct NYC-Cuba flights". The Week. Retrieved July 4, 2015.
- Talty, Alexandra (July 29, 2016). "JetBlue Announces $99 Flight to Cuba, Starting August 31". Forbes. Retrieved July 30, 2016.
- Mutzabaugh, Ben (July 28, 2016). "JetBlue: First Cuba flights will launch next month". USA Today. Retrieved August 1, 2016.
- Gomez, Alan (August 31, 2016). "First U.S. commercial flight in 5 decades lands in Cuba". USA Today. Retrieved August 31, 2016.
JetBlue Flight 387 was the first regularly scheduled commercial flight between the Cold War foes in 55 years
- Robles, Frances (August 31, 2016). "Scheduled Flights to Cuba From U.S. Begin Again, Now With Jet Engines". The New York Times. Retrieved August 31, 2016.
- Zhang, Benjamin (April 9, 2016). "Retrieved May 7, 2017". Business Insider. Retrieved November 6, 2017.
- Mutzabaugh, Ben (November 15, 2016). "First look: JetBlue unveils special 'RetroJet' paint scheme". USA Today. Retrieved January 4, 2017.
- "JetBlue Issues Request for Qualifications to Developers for JFK Airport Terminal Project". JetBlue Airways (Press release). July 21, 2017. Archived from the original on October 4, 2019. Retrieved October 3, 2019.
- "JetBlue converts to 13 A321LRs, commits to London service". FlightGlobal. Retrieved April 11, 2019.
- "JetBlue Names Michael Stromer Chief Product Officer, Technology". Business Wire. Retrieved May 1, 2019.
- jillian.breska (May 28, 2019). "2019 North America Airline Satisfaction Study". J.D. Power (Press release). Retrieved May 30, 2019.
- Gilbertson, Dawn (May 29, 2019). "Southwest, JetBlue top J.D. Power airline rankings". USA Today. Archived from the original on October 4, 2019. Retrieved October 3, 2019.CS1 maint: unfit URL (link)
- Klesty, Victoria; Solsvik, Terje (October 17, 2019). "Norwegian Air, JetBlue tie up to expand transatlantic network". Reuters. Retrieved October 18, 2019.
- Stevens, Pippa (January 6, 2020). "JetBlue announces plans to become carbon neutral on domestic flights in a first for the US airline industry". CNBC. Retrieved November 22, 2020.
- "JetBlue Prepares its Business for a New Climate Reality". mediaroom.jetblue.com. Retrieved November 22, 2020.
- "JetBlue Announces Changes to Board of Directors Aligned with New Governance Guidelines". mediaroom.jetblue.com. Retrieved November 22, 2020.
- "Should US Airlines Charge Passengers To Keep The Middle Seat Free?". Simple Flying. June 25, 2020. Retrieved July 8, 2020.
- "JetBlue Will Add 30 New Routes, Launch Mint® at Newark". JetBlue Investor Relations (Press release). JetBlue. June 18, 2020. Retrieved July 28, 2020.
- Derick, Emily (June 4, 2020). "The JetBlue Team Is Pulling Together To Avoid Furloughs". Simple Flying. Retrieved August 14, 2020.
- "JetBlue and American Airlines Announce Strategic Partnership to Create More Competitive Options and Choice for Customers in the Northeast". American Airlines Newsroom (Press release). American Airlines. July 16, 2020. Retrieved July 16, 2020.
- "JetBlue and American Airlines Announce Strategic Partnership to Create More Competitive Options and Choice for Customers in the Northeast". mediaroom.jetblue.com. Retrieved November 22, 2020.
- Ruiz, Jason (July 9, 2020). "JetBlue to pull out of Long Beach Airport starting in October". Long Beach Post. Retrieved July 9, 2020.
- "Strict mask rules? Empty middle seats? We compare airlines' COVID-19 policies". Los Angeles Times. August 8, 2020. Retrieved August 12, 2020.
- "JetBlue says it will continue to block middle seats through mid-October as COVID-19 precaution". FOX TV Digital Team. August 5, 2020.
- "Revealed: New JetBlue Mint Suite & Mint Studio!". OneMileAtATime.
- "Introducing Mint Suite™ - JetBlue". JetBlue Airways.
- "JetBlue's new Mint Product Will Shake Up The Transatlantic Market". Simply Flying.
- "Route Map". JetBlue. Retrieved August 22, 2020.
- "Partner airlines – JetBlue". jetblue.com.
- "With which airlines does Emirates operate Codeshare flights?". Emirates. Emirates. Retrieved May 23, 2018.
- "Codeshare Agreement Puts JetSuiteX Flights in JetBlue Booking Channels". businesstravelnews. Retrieved May 23, 2018.
- "JetBlue Expands Codeshare Agreement with Qatar Airways". Retrieved April 14, 2021.
- "Our planes". JetBlue. Retrieved December 8, 2020.
- "JetBlue Airways Fleet Details and History". planespotters.net. Retrieved July 22, 2019.
- "JetBlue plans 140 seats, Boston base for A220 launch". PaxEx.Aero. April 11, 2019. Retrieved November 8, 2019.
- "JetBlue's First Airbus A220-300 Delivered". Simple Flying. January 1, 2021. Retrieved January 4, 2021.
- "JetBlue Selects Airbus A220-300 as Key Component of Its Next Generation Fleet" (Press release). Retrieved July 10, 2018.
- "JetBlue". www.jetblue.com. Retrieved April 6, 2021.
- "JetBlue Readies to Roll Out the Royal Treatment for All with Flights to London as Airline Strengthens Relevance in New York and Boston with First European Destination" (Press release). JetBlue Airways. April 10, 2019.
- "JetBlue orders 30 additional A321 aircraft". Airbus. July 26, 2016. Retrieved July 26, 2016.
- "jetBlue orders A321neo(XLR)s, bumps A220 order book". ch-aviation. ch-aviation GmbH. June 20, 2019.
- "JetBlue | Help Inflight entertainment". help.jetblue.com. Retrieved June 23, 2018.
- "JetBlue Airways and Dunkin' Donuts Extend Partnership". Dunkin' Donuts. Retrieved June 23, 2018.
- "JetBlue set to launch London to US flights". Independent. Retrieved March 6, 2019.
- "TrueBlue program: Jet more and earn award flights". JetBlue Airways. Archived from the original on July 5, 2008. Retrieved October 23, 2011.
- "New TrueBlue program". JetBlue Airways. Retrieved October 23, 2011.[permanent dead link]
- JetBlue's Revamped TrueBlue Program Touches Down. Investor.jetblue.com. November 11, 2009. Retrieved December 22, 2010.
- JetBlue | TrueBlue: Frequently asked questions. Trueblue.jetblue.com. Retrieved December 22, 2010.
- "JetBlue | TrueBlue: Start earning". Trueblue.jetblue.com. Retrieved July 4, 2013.
- "JetBlue | TrueBlue: Reasons to join". Trueblue.jetblue.com. Retrieved July 4, 2013.
- Cuozzo, Steve. "JetBlue Triples Size of its Queens Offices." New York Post. December 24, 2002. Retrieved on January 20, 2010. "74,000 square feet at 118–29 Queens Blvd., also known as Forest Hills Tower" and "Boulevard in Forest Hills – possibly the largest office lease in Queens this year. JetBlue was previously at 80–02 Kew Gardens Rd., across the street."
- "Jetblue Boston Marathon Invitational entry Essay Contest Archived October 11, 2008, at the Wayback Machine." JetBlue Airways. Retrieved on May 18, 2009.
- "Leave New York City? Fuggedaboutit! Archived December 15, 2013, at the Wayback Machine" JetBlue Airways. March 22, 2010. Retrieved on August 23, 2012.
- "JetBlue Airways Corporation in Salt Lake City , UT". YP.com. Retrieved February 16, 2021.
- www.bizjournals.com https://www.bizjournals.com/orlando/news/2020/03/04/exclusive-jetblue-explores-massive-new-investment.html. Retrieved February 16, 2021. Missing or empty
- "2018 Annual Report" (PDF). February 20, 2019. Retrieved May 7, 2019.
- JetBlue Airways Open For Business. JetBlue. 01/11/2000. Retrieved December 22, 2010.
- JetBlue Decides Not To Charge For 24-Channel LiveTV Inflight Satellite Entertainment Service. JetBlue (July 25, 2000). Retrieved June 9, 2013.
- Photo Release – JetBlue and Bliss Spa Say Buh-Bye to Red-Eye, Hello to Shut-Eye Service: Shut-Eye Service Tailored for Customers on Trans-Continental Night Flights Archived October 19, 2006, at the Wayback Machine. Investor.jetblue.com (April 4, 2006). Retrieved December 22, 2010.
- "JetBlue Technology Ventures". Jetblueventures.com. July 14, 2017. Retrieved November 6, 2017.
- "SEC-Show". otp.investis.com. Retrieved July 8, 2017.
- "This Startup Backed By JetBlue And Boeing Plans On Flying Electric Planes By The Early 2020s". April 5, 2017. Retrieved July 8, 2017.
- "JetBlue Technology Ventures Selects Silicon Valley-Based FLYR as Its First Strategic Investment". businesswire.com. Retrieved July 8, 2017.
- "JetBlue Technology Ventures Announces Investment In Ground Transportation Services Startup, Mozio – PYMNTS.com". Archived from the original on May 29, 2017. Retrieved July 8, 2017.
- Rao, Leena. "Why Is JetBlue In Silicon Valley?". Fortune. Retrieved July 8, 2017.
- "JetSuite – JetBlue Makes Strategic Investment in JetSuite". x.jetsuite.com. Retrieved July 8, 2017.
- Priest, Steve. "CFO". Seeking Alpha. Seeking Alpha. Retrieved April 27, 2018.
- "JetSuiteX Debuts New Brand Identity "JSX" And Launches Ad Campaign Redefining Its Category Of Air Travel As "Hop-On Jet Service"". prnewswire.com. PR Newswire. Retrieved August 9, 2019.
- Morris, Keiko. "TWA Hotel at Kennedy Airport Targets 200% Occupancy". WSJ. Retrieved July 18, 2019.
- Negroni, Christine (February 6, 2018). "Updating the Landmark T.W.A. Terminal at J.F.K., This Time as a Hotel". The New York Times. Retrieved July 18, 2019.
- "JetBlue Completes Sale of LiveTV Subsidiary to Thales Group". JetBlue Airways (Press release). Retrieved December 11, 2017.
- "Jetblue moves travel products unit to broward". Sun-sentinel. Retrieved October 6, 2018.
- "JetBlue Announces Fort Lauderdale as the New Home for Its Travel Products Subsidiary". mediaroom.jetblue.com. Retrieved February 12, 2020.
- "JetBlue Pilot Charged with Interference with a Flight Crew" (Press release). FBI. Retrieved April 3, 2015.
- "Osbon Complaint Affidavit" (PDF). Retrieved July 8, 2017.
- Nicas, Jack; Pasztor, Andy (March 28, 2012). "JetBlue Captain's 'Medical Situation' Diverts Flight". The Wall Street Journal. Retrieved March 29, 2012.
- "De alta pasajeras heridas en accidente con de avión de JetBlue". El Nuevo Dia. August 10, 2014. Retrieved May 4, 2016.
- Blue Streak by Barbara S. Peterson, Portfolio, 2004 (ISBN 1-59184-058-9)
- Flying High by James Wynbrandt, John Wiley & Sons Inc., 2004 (ISBN 0-471-65544-9)
|Wikimedia Commons has media related to JetBlue Airways.|