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|Founded||April 1991 (after NLM CityHopper, NetherLines and KLM uk merger)|
|Hubs||Amsterdam Airport Schiphol|
|Headquarters||Amsterdam Airport Schiphol
KLM Cityhopper is the regional subsidiary of KLM Royal Dutch Airlines (part of the Air France-KLM group). The airline's head office, the Convair Building, is on the grounds of Amsterdam Airport Schiphol in Schiphol, Haarlemmermeer. It operates short haul services in Europe on behalf of its parent company, KLM. Therefore, the ICAO code 'KLM' is used by air traffic control and the IATA code 'KL' are used on tickets and flight information displays et cetera. Flights are scheduled to approximately 44 destinations, but this can vary on the time of year, and the carrier takes up differing routes when directed to do so by its parent company KLM.
The company identity is identical to that of its parent carrier with the addition of “Cityhopper” after the KLM crown logo and the absence of “The Flying Dutchman” and “Royal Dutch Airlines” on its aircraft livery. A revised font style was introduced in 2010.
The airline has five fully crewed UK bases in operation, inherited from its purchase of Air UK and subsequent merger of the KLM UK brand. Therefore, several hundred British cockpit and cabin crews continue to operate KLM Cityhopper flights from the UK and the Netherlands throughout the carrier's network.
KLM Cityhopper operates a structure of feeder services to its hub at Amsterdam with regular flights from all over Europe that connect to intercontinental services from its parent airline and SkyTeam partners.
In March 2016, KLM Cityhopper became the largest European operator of the Embraer E170/190 jet family with 30 Embraer 190's in service as of December 2015 and an order for 17 Embraer 175+ jets with first delivery on 20 March 2016. KLM Cityhopper will operate one of the youngest regional jet fleets in the world when the Fokker 70 is retired from operation.
The airline was established on 1 April 1991, and started operations the same year. It was formed from the merger of NLM CityHopper and Netherlines. As part of KLM restructuring plans, its regional subsidiaries (including KLM UK) merged in November 2002 under the KLM Cityhopper name. It is wholly owned by KLM and has 910 employees (as of March 2007).
KLM Cityhopper's head office is in the Convair Building on the grounds of Amsterdam Airport Schiphol in Schiphol-Oost, Haarlemmermeer. In 1999 Schiphol Real Estate (SRE) contracted out a parcel of land to begin construction of the Convair Building. The building also houses the offices of KLM Recruitment Services. Originally the KLM Cityhopper head office was in the airport's Building 70.
In October 2012, KLM reportedly presented a plan to its unions that foresees splitting the airline into two separate units. According to a report by Dutch newspaper Het Financieele Dagblad, KLM is considering splitting off its European operations that would operate with a lower cost base than today and include its subsidiary KLM Cityhopper. This would effectively mean an intercontinental operation to include only the wide body fleet of KLM and a European fleet operating the short to medium haul routes as a separate entity, including the current KLM Boeing 737 fleet and the entire KLM Cityhopper fleet. The plan proved unpopular with Unions and the CEO at the time and was parked. KLM is now in the process of streamlining its operation and reducing costs as well as negotiating increased productivity from staff.
Several of KLM's intra-European routes are operated by both KLM and KLM Cityhopper. Seasonal changes are common with routes switching between the Boeing 737 fleet of KLM to KLM Cityhopper as required & usually in concert with the start/end of IATA timetable seasons.
Since 2014, KLM has started to add new "niche" short haul destinations to its network with the majority served by KLM Cityhopper. The new routes are Bilbao, Turin, Zagreb, Montpellier, Kraków & Belfast. KLM Cityhopper also increased capacity from Bristol & Leeds-Bradford - upgrading the destinations to an Embraer 190 operation instead of the Fokker 70. Montpellier will transfer to the Boeing 737 fleet of KLM for Summer 2016.
On 9 December 2015 KLM announced new KLM Cityhopper services to Southampton, Inverness, Dresden & Genoa. The new flights commenced in spring 2016.
KLM Cityhopper offers passengers complimentary drinks and refreshments on all scheduled flights. Duty-free/tax-free products are not available. Business class passengers are offered continental breakfast boxes, sandwiches & dinner salads together with a bar service. Economy passengers are offered sandwiches or a drink and complimentary snack depending on the time of day and duration of the flight.
In line with its parent carrier, KLM Cityhopper now offers a two-class cabin service on all of its scheduled routes. Rows 1 on all aircraft is reserved for Europe Business Class passengers, and the section can be increased to additional rows subject to demand. These classes are defined by the designation "C" - For Europe Business Class & "M" For Europe Economy - in reservation systems.
From 2011, KLM committed to blocking middle seats on its short haul fleet so that business class passengers would always have an empty seat next to them for extra comfort. This means that Seats C and E on any business class row on the Fokker fleet are no longer used, and a maximum of three passengers are seated on each row - reducing the maximum capacity of the Fokker 70 on scheduled services to 78 passengers. Seat blocking is not done on the Embraer 190 or E175 fleet which only has four-abreast seating.
From 22 April 2013 KLM began charging for hold baggage on all European flights (including all KLM Cityhopper services) unless passengers are on a Business Class ticket or an Elite tier member of the 'Flying Blue' frequent flyer program. The baggage fee will also be waived if the KLM Cityhopper flight is just one leg of an intercontinental trip.
Economy Comfort seats (Extra Space) can now be purchased on all KLM Cityhopper flights, rows 2 to 6 on the Fokker 70 & up to row 7 on the Embraer 190 offer economy passengers additional leg room and the convenience of forward situated seats for quicker disembarkation. The availability of this section fluctuates depending on the number of Business class seats sold on the flight.
In May 2014, KLM Cityhopper introduced a revised livery which is currently being applied to all Embraer & Fokker aircraft.
KLM Cityhopper is also responsible for the operation of the state owned Fokker 70 aircraft, registration PH-KBX. This Fokker is used by the Dutch Government as well as the Royal Family and will be replaced in 2017. Its replacement has not yet been decided.
On 13 January 2016 KLM Cityhopper confirmed 2 out of 17 options for additional aircraft from Embraer - bringing the order total for the E175 to 17.  The first E175 was delivered on 20 March 2016.
The KLM Cityhopper fleet currently consists of the following aircraft (as of September 2016):
|Embraer E190||30||0||20||8||72||100||PH-EZX in Skyteam-livery|
|Fokker 70||11||0||15||5||50||70||Phased out: 2015 - 2017 (last aircraft to be phased out on 29 October 2017)|
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Following the 1991 merge in of KLM UK, NLM cityhopper and NetherLines, KLM Cityhopper had Europe's largest fleet composition of all Fokker-built aircraft: the Fokker 50, 70 and 100.
In 2008 the airline announced its fleet renewal programme, starting with an order of up to 17 Embraer 190-100 aircraft to replace its ageing and inefficient Fokker 50 aircraft and older Fokker 100 jets. Five Fokker 70 jets would also transfer over from Air France subsidiary Regional.
Deliveries of the Embraer began in 2009 and by March 2010 KLM Cityhopper had operated its last Fokker 50 flight. The carrier began to phase out its older Fokker 100 jets.
Further Embraer jet orders came in 2012 and allowed KLM Cityhopper to remove the last five remaining Fokker 100 aircraft from its operation.
In 2013, KLM Cityhopper installed brand new slim-line leather seats from British company Acro on its Fokker 70 fleet. At the same time the seat pitch was adjusted on all Fokker & Embraer aircraft to offer a 3 tier cabin product with a Business Class, Premium Economy zone & Economy zone.
Also announced in 2013 was a lease agreement with BOC to take another six Embraer 190 jets, delivery from the end of the year up to April 2014. In turn, the early retirement of 7 Fokker 70 aircraft was announced.
On 30 April 2014 KLM Cityhopper took delivery of its 28th Embraer 190 making it the largest operator of the type in Europe. A brand new livery was also launched on the same day with the aircraft arriving into Amsterdam sporting a new drooped cheat line and revised titles. Fondly referred to as "the smiling Dolphin design", the adapted livery was commissioned to better suit the nose profile of modern aircraft such as the Embraer. The new look was created in house by KLM designers and will be painted on all KLM Cityhopper aircraft and KLM aircraft in time.
In 2015 - following a long tendering process with several manufacturers, KLM Cityhopper announced that the Embraer 175+ would replace the Fokker 70 fleet overall. The last Fokker 70 is scheduled to leave at the beginning of 2018 (provisionally) - this may be brought forward. The deal with Embraer will see an acceleration of the Fokker 70 withdrawal - starting in December 2015 & the arrival of 2 more Embraer 190 aircraft bringing that fleet to 30 in total. A total of 7 Fokker 70's have already been sold to Air Niugini.
On 20 March 2016 the first Embraer 175+ was delivered, operating in tandem on Fokker 70 routes and the Embraer 190 network when required.
Its dual type rating and commonality will allow overnight introduction of the Embraer 175+ as both flight deck & cabin staff trained on the Embraer 190 will be able to operate on the Embraer 175+ after a brief "differences" session.
The Embraer 175+ (Enhanced or Mark II) is the second variant of the Embraer 175, differing from the original build. It is not to be confused with the E2 - next generation line currently under development. It has an improved angled winglet as well as other aerodynamic improvements and weight savings. KLM Cityhopper has also ordered a high density 88Y configuration with slim, lightweight seats.
In January 2016, KLM Cityhopper confirmed 2 out of 17 options held with Embraer for additional aircraft. It will accept a further 2 Embraer 175+ in addition to the order announced last year, increasing the total order to 17 units.
Also operated by KLM subsidiaries KLM UK, KLMalps & KLMexel: Embraer 145, ATR 42/72, Embraer 120 & BAe 146.
Incidents and accidents
- On 4 April 1994, a Saab 340 operating KLM Cityhopper Flight 433 crashed at Amsterdam Airport Schiphol, killing three and seriously injuring nine people. A faulty warning light caused the crew to mistakenly believe that the engine suffered from low oil pressure. On final approach at a height of 90 feet (27 m), the captain decided to go around and gave full throttle, however only on the number one engine leaving the other in flight idle. Because of this, the aircraft rolled to the right, pitched up, stalled and hit the ground at 80 degrees bank.
- "World Airline Directory." Flight International. 27 March-2 April 1991. 98. "Head Office: Building 70, PO Box 7700, 1117 ZL Schiphol Airport (East), The Netherlands."
- "Directory: World Airlines". Flight International. 2007-04-03. p. 101.
- "Country: NL – NETHERLANDS." Joint Aviation Authorities Training Organisation. Retrieved on 20 February 2011. "KLM CITYHOPPER BV AOC Num: NL- 2/64 Expiry Date: 01-01-08 Convair Gebouw, Stationsplein 102 1117 BV Schiphol Oost Netherlands."
- "Contact." (Dutch) KLM. Retrieved on 20 February 2011. "KLM Recruitment Services (SPL/GO) Stationsplein 102 (Convair Building) 1117 BV Schiphol-Oost"
- "Annual Report 1999." (Archive) Schiphol Group. 35 (36/87). Retrieved on 20 February 2011.
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