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Kayako - Unified Customer Service Platform
Type Private
Headquarters London
Key people
  • Varun Shoor
  • James Edwards
Industry Software, CRM
Products Kayako
Kayako Classic
Employees 140
Website www.kayako.com
Launched 2001 (2001)

Kayako is a software development company. The company develops a cloud-based customer service platform and customer support software.


Kayako is now only available as a SaaS (software as a service) cloud-based solution.[1]


Kayako was established in 2001 by Varun Shoor, who formed the company and its first office in Jalandhar, Punjab after dropping out of college.[2] Shoor learned to program when he was 13 years old, and started work on Kayako at the age of 17.[3][4]

In August 2009, Kayako announced the availability of cost-free full licenses for charities and open-source software projects.[5][6]

To date, Kayako has not received any funding from external investors and is profitable.[7]

In July 2013, Viber's online Kayako help desk[8] was defaced by the Syrian Electronic Army. However, according to Kayako and Viber,[9] this was related to a compromise of an individual's account password, and not a security vulnerability in the Kayako application itself.


Originally founded and headquartered in Jalandhar, India, Kayako is now headquartered in London, United Kingdom[10] and has offices in Jalandhar and Gurgaon in India.[11]

See also[edit]


  1. ^ Brandon, John (2012-02-01). "The new help desk: Agile, educational, efficient". ComputerWorld. Retrieved 2014-08-29. 
  2. ^ Abra, Peerzada (2014-05-23). "Why entrepreneurs in India are bootstrapping their startups". The Economic Times. Retrieved 2014-08-29. 
  3. ^ Mitra, Sramana (2014-01-02). "Bootstrapped Journey of a Child Entrepreneur in India: Varun Shoor, CEO of Kayako (Part 2)". One Million by One Million. Retrieved 2014-08-29. 
  4. ^ C, Rajagopalan (2012-10-03). "Jalandhar School Kid drops University builds a Global Software Product Company". ProductNation.in. Retrieved 2014-08-29. 
  5. ^ Sims, David (2009-09-06). "Kayako Offers Free Software to Non-Profits". TMCnet. Retrieved 2014-08-29. 
  6. ^ "Free help desk software". Retrieved 2014-08-29. 
  7. ^ Khan, Taslima (2014-06-22). "On Their Own Feet: Why some entrepreneurs delay or even turn down VC funding for their start-ups". Business Today. Retrieved 2014-08-29. 
  8. ^ Goodin, Dan (2013-07-23). "Viber's online help desk sacked by pro-Syrian hackers". Ars Technica. Retrieved 2014-04-07. 
  9. ^ Burke, Elaine (2013-07-23). "Syrian Electronic Army hacks Viber following phishing attack". Silicon Republic. Retrieved 2014-04-07. 
  10. ^ Abrar, Peerzada. "Mass exodus: Tech startups may shift overseas as young ventures face regulatory hurdles in India". The Economic Times. The Economic Times. Retrieved 26 January 2015. 
  11. ^ "Contact Kayako". Retrieved 2015-01-26. 

External links[edit]