Kensington and Chelsea TMO

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Kensington and Chelsea TMO
KCTMO logo.png
Formation April 1, 1996; 21 years ago (1996-04-01)

Kensington and Chelsea TMO (KCTMO) is the largest tenant management organisation (TMO) in England, running nearly 10,000 properties on behalf of Kensington and Chelsea London Borough Council – the entire council housing stock in the Royal Borough of Kensington and Chelsea.

The TMO was set up on 1 April 1996,[1] under the UK Government's Housing (Right to Manage) Regulations 1994.[2] Kensington and Chelsea TMO is the largest TMO in the UK[3] and is unique in being both the only TMO that runs the entire housing stock for the local council but also in being the only TMO that is also an arms-length management organisation (ALMO).[4]


The Kensington and Chelsea Tenant Management Organisation was established on 1 April 1996, when it assumed management of 9,760 properties from the council. Run by a board of 13 tenants, it was described at the time as "one of Britain's most ambitious property management schemes".[5]

Oversight and membership[edit]

The TMO has a board comprising eight residents, four council-appointed members and three independent members.[6] Labour councillor and now MP, Emma Dent Coad was a council-appointed board member from 2008[7] to 31 October 2012.[8]

Membership is open to any named tenant or leaseholder of a property owned by the Royal Borough of Kensington and Chelsea and managed by the TMO, and who is over the age of eighteen.[9]


Kensington and Chelsea TMO has a national profile within the housing sector and has received a three-star status from the Audit Commission. In 2008 Juliet Rawlings, chair of the TMO's Board from 2003, was awarded an MBE in the Queen's Birthday Honours for her work with the organisation.[10]

Grenfell Tower fire[edit]

On 14 June 2017 a large fire engulfed Grenfell Tower, a 24-floor, 120-flat block managed by KCTMO.[11][12]

Grenfell Action Group, the block's tenant organisation, had repeatedly warned of major fire safety lapses since 2013. A blog entry posted on 20 November 2016,[13] described KCTMO as "an evil, unprincipled, mini-mafia" and predicted that only a "catastrophic event" leading to "serious loss of life" such as "a serious fire in a tower block" would result in change.[14] At a meeting in January 2016, the residents association presented the findings of survey which found that 68% of residents had felt harassed or intimidated by the KCTMO or contractors, and that 90% were dissatisfied with the manner in which improvement works had been carried out.[15]

In the aftermath of the disaster, KCTMO has been further criticised for appealing to the public for donations to support the victims, despite giving no indication that it is donating to them itself.[16]


  1. ^ "About Us". Retrieved 20 March 2011. 
  2. ^ "The Housing (Right to Manage) Regulations 1994". 7 March 1994. Retrieved 29 June 2017. 
  3. ^ "Tenant management organisations – the best-kept secret in housing". The Guardian. 23 Sep 2009. Retrieved 28 March 2011. 
  4. ^ "Steering Group". National Federation of ALMOs. Retrieved 28 March 2011. 
  5. ^ MacErlean, Neasa (17 March 1996). "Councillors take back seat as tenants go it alone". The Observer. p. 9. 
  6. ^ "Kensington and Chelsea Tenant Management Organisation – The Board". Retrieved 14 June 2017. 
  7. ^ "KCTMO AGM papers August 2012" (PDF). Retrieved 15 June 2017. 
  8. ^ "Financial statements for year end 31st March 2013" (PDF). Retrieved 14 June 2017. 
  9. ^ "Kensington and Chelsea Tenant Management Organisation – Anti Social Behaviour Form". Retrieved 14 June 2017. 
  10. ^ "ALMO Chief receives national honour". 16 July 2008. Retrieved 28 March 2011. 
  11. ^ "London fire: Six killed as Grenfell Tower engulfed". 14 June 2017. Retrieved 14 June 2017 – via 
  12. ^ Witte, Griff (14 June 2017). "London high-rise fire leaves multiple people dead, dozens injured and others missing". Washington Post. Retrieved 14 June 2017. 
  13. ^ grenfellactiongroup (20 November 2016). "KCTMO – Playing with fire!". 
  14. ^ Wahlquist, Calla (14 June 2017). "Fire safety concerns raised by Grenfell Tower residents in 2012". The Guardian. Retrieved 14 June 2017. 
  15. ^ Foster, Dawn (15 June 2017). "People died thinking 'they didn't listen', says ex-Grenfell residents' group chair". The Guardian. Retrieved 18 June 2017. 
  16. ^ Kentish, Ben (15 June 2017). "Private company responsible for Grenfell Tower maintenance asks public to donate money to help fire victims". The Independent. Retrieved 18 June 2017. 

External links[edit]