Legal Services Act 2007

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Legal Services Act 2007[1]
Long titleAn Act to make provision for the establishment of the Legal Services Board and in respect of its functions; to make provision for, and in connection with, the regulation of persons who carry on certain legal activities; to make provision for the establishment of the Office for Legal Complaints and for a scheme to consider and determine legal complaints; to make provision about claims management services and about immigration advice and immigration services; to make provision in respect of legal representation provided free of charge; to make provision about the application of the Legal Profession and Legal Aid (Scotland) Act 2007; to make provision about the Scottish legal services ombudsman; and for connected purposes.
Citation2007 c. 29
Introduced byLord Falconer Secretary of State for Constitutional Affairs, 23 November 2006
Territorial extent England and Wales[2]
Royal assent30 October 2007
Commencement7 March 2008[3]
Other legislation
Amended by
Repealed by
Relates to
Status: Unknown
History of passage through Parliament
Text of statute as originally enacted
Revised text of statute as amended

The Legal Services Act 2007 is an Act of the Parliament of the United Kingdom that seeks to liberalise and regulate the market for legal services in England and Wales, to encourage more competition and to provide a new route for consumer complaints.[4] It also makes provisions about the Legal Profession and Legal Aid (Scotland) Act 2007.

Regulatory objectives[edit]

Section 1 of the Act defines eight regulatory objectives:[5]

  • Protecting and promoting the public interest;
  • Supporting the constitutional principle of the rule of law;
  • Improving access to justice;
  • Protecting and promoting the interests of consumers of legal services;
  • Promoting competition in the provision of legal services;
  • Encouraging an independent, strong, diverse and effective legal profession;
  • Increasing public understanding of the citizen's legal rights and duties;
  • Promoting and maintaining adherence to the professional principles;

The professional principles are:[5]

  • Authorised persons should act with independence and integrity;
  • Authorised persons should maintain proper standards of work;
  • Authorised persons should act in the best interests of their clients;
  • Persons who exercise before any court a right of audience, or conduct litigation in relation to proceedings in any court, by virtue of being authorised persons should comply with their duty to the court to act with independence in the interests of justice, and
  • Affairs of clients should be kept confidential.

The Legal Services Board[edit]

Sections 2 to 7 and Schedule 1 create the Legal Services Board with a duty to promote the regulatory objectives. David Edmonds was appointed the first chair of the Board on 23 April 2008 and nine members were appointed on 17 July. The members took up post on 1 September 2008 and the Board became fully operational on 1 January 2010.[6][7]

The Act also created a Consumer Panel to represent consumers (ss. 8–11)[5] which started work on 1 November 2009. The Panel is independent of the Legal Services Board and consists of eight lay members whose appointments are approved by the Lord Chancellor. The Panel provides advice to the Board and publishes policy briefings, consultation responses, and research reports.[8]

Reserved legal activities[edit]

Section 12 and Schedule 2 define six reserved legal activities:[5]

This list can be amended by an Order in Council of the Chancellor (ss. 24–26).[5]

Section 12 then goes on to define, for the purposes of the Act, a legal activity as either a reserved legal activity or as the provision of legal advice, assistance or representation in connection with the application of the law or with any form of resolution of legal disputes. Legal activity does not include acting as a mediator or arbitrator.[5]

Only an authorised person or an exempt person can carry out a reserved legal activity (s. 14). It is a crime to carry out a reserved activity otherwise though it is a defence that the person "did not know, and could not reasonably have been expected to know" that they were committing an offence. It is also an offence to pretend to be authorised (s. 17) An offender can be sentenced on summary conviction to up to six months' imprisonment and a fine of up to £5,000. If convicted on indictment in the Crown Court an offender can be sentenced to up to two years' imprisonment and an unlimited fine. An unauthorised person who purports to exercise a right of audience also commits a contempt of court for which he can be punished.[5]

These provisions came into force on 1 January 2010.[9]

Authorised persons and approved regulators[edit]

Authorised persons are either (s. 18):[5]

  • Persons authorised in respect of a given legal activity by a relevant approved regulator; or
  • Licensed bodies authorised in respect of those activities.

Relevant approved regulators are (s. 20/ Sch. 4, Pt. 1):[5]

Regulator Rights of audience Conduct of litigation Reserved instruments Probate activities Notarial activities Administration of oaths
Law Society Yes Yes Yes Yes No Yes
Bar Council Yes Yes Yes Yes No Yes
Master of the Faculties No No Yes Yes Yes Yes
Chartered Institute of Legal Executives Yes No No No No Yes
Council for Licensed Conveyancers No No Yes Yes No Yes
Chartered Institute of Patent Attorneys Yes Yes Yes No No Yes
Chartered Institute of Trade Mark Attorneys Yes Yes Yes No No Yes
Association of Costs Lawyers Yes Yes No No No Yes
Institute of Chartered Accountants in England and Wales No No No Yes No Yes
Association of Chartered Certified Accountants No No No Yes No No

The Legal Services Board does not have the power to recommend to the Lord Chancellor that he approve further approved regulators (s. 20/ Sch. 4, Pt. 2). The regulatory arrangements of all the approved regulators defined in Sch. 4, Pt. 1 remain in place at the coming into force of the Act but thereafter, all changes to internal professional regulatory arrangements must be approved by the Board (s. 20/ Sch. 3, Pt. 3).[5] The Institute of Chartered Accountants in England and Wales was added as an approved regulator on 6 April 2020.[10]

Regulation of approved regulators[edit]

Approved regulators have a duty to promote the regulatory objectives (s. 28). If they fail to do so, or if they fail in some other way to comply with the Act, the Legal Services Board can:[5]

  • Issue directions to the regulator to correct the deficiency (ss. 32-34/ Sch. 7);
  • Publish a public censure (ss. 35–36);
  • Impose a financial penalty (ss. 37–40);
  • Make an intervention direction whereby the regulatory function is performed by a person nominated by the Board (ss. 41–44);
  • Recommend that the Lord Chancellor cancel the regulator's approval (ss. 45–48).

The Board has a duty to regulate practising fees (s. 51), resolve regulatory conflicts (ss. 52–54), and work with the Office of Fair Trading, the Competition Commission and the Lord Chancellor on competition issues (ss. 57–61).[5] These provisions came into force on 1 January 2009 and 1 January 2010.[11]

As of March 2008, no date is fixed for the coming into force of these provisions.

Alternative business structures and licensed bodies[edit]

Before the coming into force of the Act, lawyers in England and Wales could only practice as:

The Act allows alternative business structures (ABSs) with non-lawyers in professional, management or ownership roles. The Act creates a system whereby approved regulators can authorise licensed bodies to offer reserved legal services (ss.71–111).[5]

The Solicitors Regulation Authority licensed the first set of ABSs in 2012, including Cooperative Legal Services.


Approved regulators must operate a complaints system as part of their internal regulatory arrangements (s. 112). Section 114 of the Act creates an Office for Legal Complaints which the section 115 stipulates must administer an ombudsman scheme (ss. 114–158 /Sch. 15). Section 114 came into force on 7 March 2008.[12]

On 3 February 2009, the Legal Services Board announced the board members for the Office for Legal Complaints and the Office officially launched on 24 July 2009.[13] The new scheme was the Legal Ombudsman, which has exclusive first instance jurisdiction for complaints regarding legal professionals. The Legal Ombudsman began receiving complaints on 6 October 2010.[14]

This scheme replaced the Legal Services Complaints Commissioner and Legal Services Ombudsman, which had been established in the Courts and Legal Services Act 1990 (s. 159).[5] The Office of the Legal Services Complaints Commissioner closed on 31 March 2010.[15] The Office of the Legal Services Ombudsman closed in 2011.

For the purposes of complaints only, claims management services are regarded as reserved legal activities and the Claims Management Services Regulator as an approved regulator (s. 161).[5]

Legal professional privilege[edit]

The Act extends legal professional privilege to authorised persons other than barristers and solicitors (s. 190).[5] This section came into force in 2010.[16]

Costs in pro bono proceedings[edit]

Where a litigant is represented in civil proceedings on a pro bono basis, it would be contrary to the indemnity principle to award costs to that person.[17][18][19] Section 194 allows the court to order a payment to a charity in lieu.[5] These provisions came into force progressively from 30 June to 1 October 2008.[20][21]


  1. ^ The citation of this Act by this short title is authorised by section 214 of this Act.
  2. ^ S.212
  3. ^ The Legal Services Act 2007 (Commencement No.1 and Transitory Provisions) Order 2008 SI 2008/222
  4. ^ "Legal Services Act given royal assent". Ministry of Justice. 2007. Retrieved 4 March 2008.
  5. ^ a b c d e f g h i j k l m n o p q "Explanatory Notes to Legal Services Act 2007". The National Archives. 2007. Retrieved 9 January 2011.
  6. ^ "Jack Straw appoints first chair of Legal Services Board". Ministry of Justice. Archived from the original on 14 May 2008. Retrieved 27 April 2008.
  7. ^ "Jack Straw appoints new Legal Services Board". Ministry of Justice. Retrieved 8 August 2008.
  8. ^ "Home". Legal Services Consumer Panel. Retrieved 17 March 2021.
  9. ^ Paragraph 2(b) of The Legal Services Act 2007 (Commencement No. 6, Transitory, Transitional and Saving Provisions) Order 2009 (SI 3250/2009)
  10. ^ Legal Services Act 2007 (Approved Regulator) Order 2020/271
  11. ^ Legal Services Act 2007 (Commencement No. 6, Transitory, Transitional and Saving Provisions) Order 2009/3250
  12. ^ Gibb, F. (8 November 2007). "Who will police the lawyers now? Only a non-lawyer need apply ..." The Times. Retrieved 4 March 2008.
  13. ^ Office for Legal Complaints (OLC) Launched
  14. ^ A Fresh Start for Resolving Legal Complaints
  15. ^ Closure of the Office of the Legal Services Complaints Commissioner on 31 March 2010
  16. ^ SI 2009/3250
  17. ^ O'Hare, J.; Browne, K (2005). Civil Litigation (12th ed.). London: Thomson. pp. 38.02038.021. ISBN 0-421-90690-1.
  18. ^ Gundry v. Sainsbury [1910] 1 KB 645
  19. ^ "Indemnity Principle". Costs Monkey. 2004. Retrieved 4 March 2003.
  20. ^ Legal Services Act 2007 (Commencement No. 2 and Transitory Provisions) Order 2008, SI 2008/1436
  21. ^ Legal Services Act 2007 (Commencement No. 2 and Transitory Provisions) (Amendment) Order 2008, SI 2008/1591