Legal Services Board

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Legal Services Board
Legal Services Board logo.jpg
Legal statusNon-departmental public body
Region served
England and Wales
Chief Executive
Matthew Hill,
£3,848,000 (2017/18 financial year)

The Legal Services Board is an independent body responsible for overseeing the regulation of lawyers in England and Wales.[1] It is a non-departmental public body sponsored by the Ministry of Justice, created through the Legal Services Act of 2007 (LSA 2007).[2]

The Legal Services Board is politically and financially independent of the government. Costs are covered entirely by a levy on the approved regulators of the legal professions. Its overriding mandate is to ensure that regulation in the legal services sector is carried out in the public interest and that the interests of consumers are placed at the heart of the system.

The Board came into being on 1 January 2009 and became fully operational on 1 January 2010.

Role and function[edit]

The Legal Services Board is an oversight regulator, and sits at the top of the regulatory system for legal services in England and Wales. It provides regulatory oversight of the eight ‘’approved regulators’’ named in the Legal Services Act of 2007 (LSA 2007), and two additional regulators added since the act gained Royal Assent.

The Act outlines the general functions of the Board, which include: a duty to promote the regulatory objectives (and act in a way which it considers most appropriate for the purpose of meeting those objectives); to assist the regulators in the maintenance and development of standards of regulation, education and training of authorised persons; to have regard to good corporate governance practice in its affairs; and to prepare an annual report detailing the discharge of its functions in the previous financial year and its performance in line with the regulatory objectives.

It also oversees the Office for Legal Complaints (the body responsible for administering the Legal Ombudsman scheme), and makes recommendations to amend the list of reserved legal activities.

Regulatory supervision[edit]

Regulation of the legal profession is the responsibility of the approved regulators (ARs). The LSB is responsible for overseeing the approved regulators and to ensure that regulation is conducted in adherence to the regulatory objectives, which it does through assessment against a regulatory performance framework. The LSB is responsible for ensuring that the approved regulators’ representative and regulatory functions are sufficiently independent from one another.

It does this by establishing Internal Governance Rules (IGR), which dictate how regulators’ independent regulatory arms are kept independent.

When regulators make changes to the rules governing those they regulate, they are required to submit an application to the LSB. The board then assesses these changes against a set of criteria on which applications can be refused, laid down in the Act.

The following list is a breakdown of the different legal professions, along with the approved regulator for that profession and its independent regulatory arm.

The approved regulators are:

Profession Representative body Regulatory body
Solicitors Law Society of England and Wales Solicitors Regulation Authority
Barristers General Council of the Bar Bar Standards Board
Legal Executives Chartered Institute of Legal Executives (CILEx) CILEx Regulation[3]
Licensed Conveyancers Council for Licensed Conveyancers
Authorised Conveyancing Practitioners Board
Patent Attorneys Chartered Institute of Patent Attorneys Intellectual Property Regulation Board
Trademark Attorneys Chartered Institute of Trade Mark Attorneys
Costs Lawyers Association of Costs Lawyers Costs Lawyer Standards Board[4]
Notaries Notaries Society[5] Master of the Faculties
Chartered Accountants Institute of Chartered Accountants in England and Wales (ICAEW) ICAEW Probate Committee

The LSB has the power to recommend to the Lord Chancellor that they approve further approved regulators.[6]:s.20/ Sch.2, Pt.2 This means that new bodies can apply to the LSB to become front-line regulators of parts of the legal profession. As a result of the LSA 2007 coming into force, all changes to these bodies' internal professional regulatory arrangements must be approved by the LSB.[10]:s.20/ Sch.3, Pt.3

Under Section 51 to 54, the LSB has a duty to regulate practising fees, resolve regulatory conflicts and work with the Competition and Markets Authority and Lord Chancellor on competition issues.[7]

Regulatory objectives[edit]

It has a duty to promote eight regulatory objectives defined under the Act, a duty it shares with the approved regulators:[6][7]:s.28

  • Protecting and promoting the public interest;
  • Supporting the constitutional principle of the rule of law;
  • Improving access to justice;
  • Protecting and promoting the interests of consumers of legal services;
  • Promoting competition in the provision of legal services;
  • Encouraging an independent, strong, diverse and effective legal profession;
  • Increasing public understanding of the citizens' legal rights and duties;
  • Promoting and maintaining adherence to the professional principles.

The professional principles are:

  • Authorized persons should act with independence and integrity;
  • Authorized persons should maintain proper standards of work;
  • Authorized persons should act in the best interests of their clients;
  • Persons who exercise their rights before any court, a right of audience, or conduct litigation in relation to proceedings in any court by virtue of being authorized persons, should comply with their duty to the court to act with independence in the interests of justice;
  • Affairs of clients should be kept confidential.

Powers and enforcement[edit]

If the approved regulators fail to uphold the regulatory objectives, or if they fail to comply with the 2007 Act, the LSB can:[7]

  • Under Sections 32 to 34: issue directions to the regulator to correct the deficiency;
  • Under Sections 35 to 36: publish a public censure;
  • Under Sections 37 to 40: impose a financial penalty;
  • Under Sections 41 to 44: make an intervention direction whereby the regulatory function is performed by a person nominated by the Board;[8] and
  • Under Sections 45 to 48: recommend that Lord Chancellor cancel the regulator's approval.

Under Section 51 to 54, the LSB has a duty to regulate practising fees, resolve regulatory conflicts and work with the Competition and Markets Authority and Lord Chancellor on competition issues.[7]

Relationship with the Ministry of Justice[edit]

The LSB a non-departmental government body, sponsored by the Ministry of Justice, but independent in its operations and decision making. Its staff are not civil servants, but public servants. The LSB receives no public funds, and is instead funded by a levy on the profession.

A framework document codifies the relationship between the two organisations.[9]

Board and executive team[edit]

The Chair of the Board receives a non-pensionable remuneration of £63,000 per annum for 70 days work. [10]

Board member positions carry a non-pensionable remuneration of £15,000 per annum for at least 30 days work.


Dr Helen Phillips, Chair (lay-member, under the Act, the Chair is required to be a lay member).

The Lord Chancellor appointed Dr Helen Phillips as a lay-member of the board on 9 March 2015. She took over as interim Chair on 1 May 2017 after the previous post-holder, Sir Michael Pitt, decided not to seek a second term.

On 18 June 2018, following an open appointments process, the Lord Chancellor appointed Dr Phillips as a permanent Chair until 31 March 2023.

First term: March 2015 – March 2018.

Second term: April 2018 – March 2023

Matthew Hill, Chief Executive

Matthew joined the LSB in August 2018 as Chief Executive and as a member of its Board.

Catherine Brown (lay member)

First term: 1 April 2019 to 31 March 2023

Jemima Coleman (non-lay member)

First term: April 2016 – April 2019[11]

Second term: 18 April 2019 to 17 April 2023

David Eveleigh (non-lay member)

First term: October 2017 – March 2019 [12]

Second term: April 2017 - March 2020

Marina Gibbs (lay member)

First term: April 2014 - March 2017[13]

Second term: April 2017 - March 2020

Ian Hamer OBE (Member, non-lay)

First term: 1 October 2019 to 30 September 2023

Michael Smyth CBE QC (non-lay member)

First term: April 2016 - April 2019[14]

Second term: 18 April 2019 to 17 April 2023

Catharine Seddon (lay member)

First term: October 2016 - September 2019[15]

Second term: 1 October 2019 to 30 September 2023

Previous Chairs[edit]

Sir Michael Pitt

First term: May 2014 - April 2017[16]

David Edmonds

Second term: May 2011 - April 2014

First Term: - April 2011 [17]

Legal Services Consumer Panel[edit]

On 11 November 2009, the LSB launched the Legal Services Consumer Panel.[18] The Panel operates independently of the LSB and represents the interests of both individual and business consumers in the LSB’s work to oversee the regulation of lawyers. The establishment of the Panel was a statutory requirement of the Legal Services Act of 2007. Members of the Panel are appointed by the LSB with the approval of Lord Chancellor. The Panel examines issues of importance to legal services consumers, advises the LSB in its work overseeing the frontline regulators and publishes this advice. Should the LSB fail to agree with such advice, it is required to publish a written statement outlining its reasons.[citation needed]


The current Chair is Sarah Chambers, an expert in regulation, competition and consumer policy. The LSB announced her appointment on 17 April 2018.[19]

The Panel’s inaugural Chair, Dr Dianne Hayter, was appointed in 2009. She did not take the position because of ongoing commitments in the House of Lords. She was succeeded in August 2011, by Elizabeth Davies.[citation needed]

After Davies stepped down at the end of 2016, the Legal Services Board appointed Dr Jane Martin to the post. Dr Martin stepped down in early 2018 to take up a role at the Office for Legal Complaints.[20]


  1. ^ Board, Legal Services (2 January 2009). "Legal Services Board". Retrieved 17 August 2017.
  2. ^ "Legal Services Act 2007". Expert Participation. Retrieved 17 August 2017.CS1 maint: others (link)
  3. ^ "CILEx Regulation".
  4. ^ "Costs Lawyer Standards Board".
  5. ^ "The Notaries Society".
  6. ^ a b "Legal Services Act 2007",, The National Archives, 2007 c. 29
  7. ^ a b c d "Explanatory Notes to Legal Services Act 2007". The National Archives. 30 October 2007. Retrieved 3 March 2008.
  8. ^ Legal Services Act 2007, ss.41–44
  9. ^ "LSB framework document"
  10. ^
  11. ^ [1]
  12. ^ [2]
  13. ^ [3]
  14. ^ [4]
  15. ^ [5]
  16. ^ [6]
  17. ^ [7]
  18. ^ "Home". Retrieved 3 February 2018.
  19. ^ [8]|Legal Services Consumer Panel
  20. ^ [9]|"Competition hotshot takes helm at Legal Services Consumer Panel" Legal Futures

External links[edit]