Library circulation or library lending comprises the activities around the lending of library books and other material to users of a lending library. A circulation or lending department is one of the key departments of a library.
The main public service point is the circulation desk or loans desk, usually found near the main entrance of a library. It provides lending services and facilities for return of loaned items. Renewal of materials and payment of fines are also handled at the circulation desk.  Circulation staff may provide basic search and reference services, though more in-depth questions are usually referred to reference librarians at the library reference desk. The circulation desk is in most cases staffed by library support staff instead of professional librarians.
Functions of circulation desk staff
- Lending materials to library users
- Checking in materials returned
- Monitoring materials for damage and routing them to the appropriate staff for repair or replacement
- Troubleshooting circulation technology, i.e. library circulation software, scanners, printers, etc.
- Collecting statistics on library use, i.e. patron transactions, material checkouts, etc.
- Creation of borrowers pockets, i.e. when using the Browne Issue System
- Charging and receipting overdue fines.
- Send out overdue notices to borrower.
- Operating automated filing and recovery system and technology.
- Excellent communication and interpersonal skills.
- Enjoy working with the public.
- Adapt to new software and equipment.
- Perform moderate physical work including the ability to carry, pull, and lift up to 30 pounds.
- Bend and stand for long periods of time.
- Ability to conduct/reconcile financial reports.
- Communicate via telephone, email.
- Ability to see and read materials.
- Assist patrons at the circulation and reserve desk.
- Assist Circulation supervisor with training student employee if it is an academic environment.
- Maintain the stacks by re-shelving materials in library by call number whether Dewey Decimal system or Library congress system.
- Resolve issues, such as inappropriate patron conduct, including but not limited to cell phone usages, open drink containers, and inappropriate noise levels
Intellectual Freedom Committee
Public service librarians must look to the law to determine their legal obligations and potential liability relating to privacy of library use. The potential liability or punishment for librarians, who fail to protect confidentiality of individual library use, is largely a matter of state law without record of prosecution or civil suit. Remedies for individuals who information has been deliberately shared with or unknowingly collected by third parties vary widely and are sometimes unclear.
Established December 1, 1967, the Office for Intellectual Freedom is charged with implementing American Library Association (ALA) policies. Those policies concerning the concept of intellectual freedom as embodied in the Library Bill of Rights, the Association’s basic policy on free access to libraries and library materials.
Library Bill of Rights
The American Library Association affirms that all libraries are forums for information and ideas, and that the following basic policies should guide their services.
- I. Books and other library resources should be provided for the interest, information, and enlightenment of all people of the community the library serves. Materials should not be excluded because of the origin, background, or views of those contributing to their creation.
- II. Libraries should provide materials and information presenting all points of view on current and historical issues. Materials should not be proscribed or removed because of partisan or doctrinal disapproval.
- III. Libraries should challenge censorship in the fulfillment of their responsibility to provide information and enlightenment.
- IV. Libraries should cooperate with all persons and groups concerned with resisting abridgment of free expression and free access to ideas.
- V. A person’s right to use a library should not be denied or abridged because of origin, age, background, or views.
- VI. Libraries which make exhibit spaces and meeting rooms available to the public they serve should make such facilities available on an equitable basis, regardless of the beliefs or affiliations of individuals or groups requesting their use.
Adopted June 19, 1939, by the ALA Council; amended October 14, 1944; June 18, 1948; February 2, 1961; June 27, 1967; January 23, 1980; inclusion of “age” reaffirmed January 23, 1996.
- "Circulation". Kent State University. Kent State University. Retrieved 1 April 2015.
- Code of ethics of the american library association (2014, November 25). American Library Association. Retrieved from: http://www.ala.org/advocacy/proethics/codeofethics/codeethics
- Federal libraries and intellectual freedom.(2014, November 25). Retrieved from: http://www.ala.org/advocacy/intfreedom/iftoolkits/ifmanual/fifthedition/federallibraries
- Library bill of rights (2014, November 25). American Library Association. Retrieved from: http://www.ala.org/advocacy/intfreedom/librarybill
- Montana: front desk circulation assistant 10070726.(2014, August 11). Plus Media Solutions US Official News. Retrieved from LexisNexis Academic. https://www.lexisnexis.com/hottopics/lnacademic/?
- Weingand, D. E. (1997). Customer service excellence: a concise guide for librarians. American Library Association.