In November 2009 Mraz posted on his MySpace page plans for a new album to be recorded starting in December, stating "In 2 weeks time I will enter the studio and begin recording the next album. Only a handful of songs are written and slated but the momentum of love is with me. Every day new verses get added on. The songs are coming together piece by piece. The process is unlike any of the other records before this. It's like I'm being gifted the album without having to do the work. I'm creating that in 6 months the project will be complete and then we'll hit the road again with new sounds and new musicians."
In 2010 Mraz spent time in London, England, where he worked on songs for his new album with producer Martin Terefe and wrote with British singer-songwriter Dido. In August 2010 Mraz had a Q&A interview with Spin magazine. In the interview, he stated the current possible titles for his fourth album are Peace Canoe or The Love Album.
On December 8, 2011, Mraz told Jeff Benjamin of Billboard that the "album is finished" except for one track he was attempting to re-work as an acoustic version. He described the album as, "It's not a departure in the sound of the genre in any way, it's just different tones, different textures. Musically, I think people are going to like it. It's personal. It's melodic. And it's mellow. There's a couple of up-tempo tunes, but mostly the rhythm of the heartbeat kind of takes precedence on this record. Medium-tempo tunes; which I love. It feels more like the pace of life. At least, based on my life and what I've been doing."
On January 20, 2012, during a performance streamed live from the Bing Bar at the Sundance Film Festival, Mraz told the audience that the album's title is Love Is a Four Letter Word.
The album received favorable reviews. At Metacritic, which assigns a normalized rating out of 100 to reviews from mainstream critics, the album received an average score of 63, based on 10 reviews, which indicates "generally favorable reviews".Stephen Thomas Erlewine from AllMusic gave to the album 4 out of 5 stars, writing that "Mraz pushes himself into new territory, creating music that's perilously close to sounding seductive." Kyle Anderson wrote for Entertainment Weekly that "he tiptoes the line between hammock-strung wisdom and twee naïveté with such goofball charisma that otherwise forgettable love-each-other-doodles become sweetly breezy anthems." Matthew Horton from Virgin Media wrote that "It's all light as air, of course, and corny as hell but Mraz isn't here to kick James any statues. If you're after unchallenging whimsy with the odd sparky arrangement he'll continue to do just fine." Caroline Sullivan from The Guardian complimented "his words with a variety of genres that show him to be a cracking musician." She also wrote that "this is pure, undemanding pleasure: his voice has a natural affinity with elegant lounge-jazz and introspective folk-blues, as well as the delicately hewn soft rock that made his name." Jody Rosen from Rolling Stone gave to the album 3 out of 5 stars, writing that "inspired, perhaps, by the massive success of his lite-reggae anthem "I'm Yours", he's added more world-music textures to his folk pop, and turned up the blissed-out vibes on the album." Sandy Cohen from The Boston Globe wrote that "The songs about heartache don't detract from the optimistic vibe of this 12-song collection."
Jon Caramanica from The New York Times criticized the album, writing that the album is "filled with platitudes and, eventually, psychobabble, dippy even by Mr. Mraz's standards." Phil Mongredien from The Observer gave to the album only 1 star out of 5, writing that "the lyrics are alternate between the ludicrous and the banal." Amy Dawson from Metro UK wrote that "Mraz's earnest, melodic guitar pop exerts mainstream appeal, but this will all be a bit earnest teen drama soundtrack for some." Loh Chuan Junn from MediaCorp's xinmsn opines that "every song on this album is listenable, but when put on loop, Mraz's relentlessly upbeat and happy romanticism grows increasing annoying for even the least cynical."
In the United Kingdom, the album debuted at number two on the UK Albums Chart behind Adeles21 by a margin of 44 copies. It sold 17,021 copies and is Mraz' highest-charting album there.Love Is a Four Letter Word debuted at number two on the Billboard 200 in the United States, becoming his highest-charting album. The album sold 102,000 copies in its first week, his best sales week to date. In Canada, the album debuted at number one on the Canadian Albums Chart, selling 19,300 copies. This is Mraz' first number one debut in Canada. As of April 24, 2014, the album has sold 547,755 copies in the United States. It has been certified Gold in Brazil.
"The World As I See It" was released as the first pre-release track on September 20, 2011. The pre-release version differs slightly from the album version, with the latter featuring an additional string part. Later, "I Won't Give Up" was released as the album's first official single on January 3, 2012. The song has peaked at number 8 on the U.S. Billboard Hot 100. The song was initially presented as a lyric video around its January release, before another video was released in March 2012.
"The Freedom Song" (March 13), "93 Million Miles" (March 27) and "Everything Is Sound" (April 10) were each released as pre-release tracks in the run up to the album's release, with each song having a lyric video on the official YouTube page. Later, 93 Million Miles was released as the second official single. "The Woman I Love" was released as the third official single from the album, on February 4, 2013.