The main one of the five logo variants of mBank, used for individual customers
mBank (formerly BRE Bank), set up in 1986, and originally BRE – Bank Rozwoju Eksportu (Export Development Bank), is Poland's fourth largest universal banking group in terms of total assets and loans, and fifth by deposits at the end of September 2016. It offers retail, corporate and investment banking as well as other financial services such as leasing, factoring, insurance, financing of commercial real property, brokerage operations, wealth management, corporate finance and advisory in the scope of capital markets.
Since 1992, it has been listed on the Warsaw Stock Exchange. In 2007 it started its retail operations in the Czech Republic and Slovakia.
The current BRE Bank CEO is Cezary Stypułkowski.
mBank Group is composed of:
- mLeasing - one of Poland’s leading leasing companies
- mBank Hipoteczny - Poland’s largest mortgage bank
- mFaktoring - a factoring company
- mCentrum Operacji - a subsidiary providing back office services to other subsidiaries of mBank Group
- mCorporate Finance - a subsidiary specialising in investment banking services
- mLocum - a real property developer
- mFinanse (formerly Aspiro) - a subsidiary providing financial advisory services
- mFinance France
- 1986 - founding of Bank Rozwoju Eksportu (Export Development Bank) as a joint-stock company; Krzysztof Szwarc is appointed CEO
- 1989 - BRE is granted credit lines from the World Bank and IFC; BRE Bank becomes a member of SWIFT
- 1990 - privatisation through public offering starts
- 1991 - the Group sets up its first subsidiaries: Biuro Maklerskie BRE Brokers (now mBank Dom Maklerski) and BRE Services (now mLeasing)
- 1992 - debut on the Warsaw Stock Exchange
- 1994 - an agreement on strategic partnership signed with German Commerzbank
- 1995 - the bank launches its Private Banking
- 1997 - Towarzystwo Funduszy Inwestycyjnych SKARBIEC, an investment fund company, is set up
- 1998 - merger with Polski Bank Rozwoju S.A.; Wojciech Kostrzewa is appointed CEO
- 1999 - PTE Skarbiec-Emerytura, a pension fund, starts its operations
- 2000 - bank starts operations in the retail banking segment, launching mBank, the first Internet bank in Poland
- 2001 - bank launches its second retail arm, MultiBank
- 2004 – iBRE, an Internet banking system for companies, is launched; Sławomir Lachowski is appointed CEO
- 2007 - foreign expansion of bank’s retail operations, the first mBank outlets are set up in the Czech Republic and Slovakia
- 2008 – Mariusz Grendowicz is appointed CEO
- 2009 – a light version of mBank’s website dedicated to mobile phones is launched
- 2010 – Cezary Stypułkowski is appointed CEO
- 2011 – a mobile version of mBank’s Internet banking system for iOS and Android devices is launched
- 2012 - the announcement of "One Bank" Strategy for 2012-2016; mBank launches an NFC mobile payment service (contactless payments) in cooperation with mobile network operators; MultiBank launches a mobile version of its Internet banking system for iOS and Android devices
- 2013 - launch of New mBank transactional platform; rebranding process – the brands of MultiBank, BRE Bank and mBank are replaced by the single, strongest brand - mBank
- 2014 – cooperation with Orange starts with the launch of Orange Finanse, a mobile retail bank; New mBank is launched in the Czech Republic and Slovakia
- 2015 – mBank enters into long-term cooperation with AXA Group; customers of former MultiBank and Private Banking get access to mBank’s Internet banking system (the rebranding process ends)
- 2016 – mBank’s subsidiaries Dom Maklerski mBanku and mWealth Management become part of mBank; Aspiro changes to mFinanse
Solutions offered by mBank
- Electronic banking system: Since June 2013 the bank has been serving its retail customers through New mBank, a redesigned electronic banking platform. Customers have been offered a number of new solutions, including mOkazje, a discount programme giving access to personalised rebates, and the help of on-line experts available via chat, voice calls and video calls who serve clients in a way similar to brick and mortar branches.
- Mobile banking: In February 2014, the bank launched a new version of its mobile banking platform. The smartphone application gives access to bank accounts, cards, loans, deposits, insurance products, current share prices, currency exchange rates and investment portfolio. It also allows mobile payments (NFC contactless payments, QR code scanning, BLIK payment system) and enables customers to take out loans in 30 seconds and make money transfers using the beneficiary’s phone number.
- Reorganisation of the existing network using two types of branches: light branches giving quick access to basic services, located in shopping centres, and advisory centres, bigger outlets located in office buildings.
Most important awards
- Three Finovate Best of Show awards: in 2013 in London and New York and in 2015 in London. The award is given to the most innovative projects. mBank received it for its new on-line banking platform and light branches focused on customer acquisition.
- Celent’s Model Bank Awards (in 2014 and 2015). Experts appreciated mBank’s insurance sales model and the way it used technology in banking.
- In 2014 Forrester Research, a global research and advisory firm analysing banking services, hailed mBank’s Internet banking as the best in Europe. mBank’s mobile banking solutions were found to be among the world’s best.
- Four Distribution & Marketing Innovation Awards from Efma and Accenture given to the best banking projects in the world (in 2013, 2014, 2015 and 2016). mBank received the awards for the discount programme mOkazje, on-line and mobile banking and mKsięgowość, a combination of accounting services and a bank account.
Controversial foreign loans involvement
mBank is one of the top three Polish banks that have been granting foreign mortgage loans. Between 2002 and 2014 mBank granted more than 70,000 such loans. A great majority of them are Swiss Franc linked. As a consequence of the financial crisis of 2007-08, Swiss Franc has significantly strengthened to Polish zloty. In case of some loans granted by mBank in 2008, their value increased twofolds.
mBank marketed Swiss Franc linked loans as much cheaper to their local equivalents. Indeed, the LIBOR rate was lower than the Polish WIBOR rate. However, when adjusted for foreign exchange effect, the cost of these loans, and especially the amount of the debt, become excessive.
mBank did not inform its clients about the full extent of the risk connected with these loans. mBank management claims it itself did not assess the risk correctly.
mBank received about 7 billion CHF in short term loans from its parent company Commerzbank to finance its foreign mortgage loans. Initially - in 2006 and 2007 - the loans from Commerzbank were granted with a very low interest margin of 0.15%. However, the margin was increased to approximately 2.0% when they had to be renewed. Since many of the early loans granted by mBank to its customers had their margin of around 1.0%, these loans have become margin negative (i.e. unprofitable) for mBank.
For a number of years mBank was able to manage this loan unprofitability by charging debtors installment fees, so-called "spreads". These spreads were used by mBank to compensate low interest rates. However, in July 2011, the Polish banking law was amended to eliminate such additional payments.
In addition, clauses regulating linkage between Swiss Franc and Polish Zloty in the loan agreements used by mBank were found unfair and included in the unfair clauses register maintained by the Office of Competition and Consumer Protection.
Since for the Europan Council Directive 93/13/EEC of 5 April 1993, contract terms found to be unfair, should not bind consumers, the linkage between Swiss Franc and Polish Zloty present in mBank agreements was undermined.
However, mBank has not recognized the validity of this regulation. Therefore, a number of legal proceedings ensued, including a class action lawsuit started by 1,247 debtors.
One of the side effects of the raising exchange rate is growth in the loan-to-value ratio of the foreign loans. Until 2008, the average LTV ratio for mBank's foreign mortgage loans was in the 60s. Later it increased to over 80% and currently stands at 82.2%. Loans with LTV over 80% are deemed more risky, especially when the changes in LTV are not related to the property value but a uncontrolled by both bank and debtor factor, such as foreign exchange rate.
As of the end of 2015, mBank held the equivalent of around 5 billion CHF of Swiss Franc linked loans and had 3 billion CHF obligations to Commerzbank.
- "Summary of the year". www.mbank.pl. Retrieved 2016-12-14.
- "Introduction to mBank Group" (PDF).
- "FinovateEurope 2013 Best of Show Winners - Finovate". Finovate. 2013-02-13. Retrieved 2016-12-29.
- "FinovateFall 2013 Best of Show Winners - Finovate". Finovate. 2013-09-11. Retrieved 2016-12-29.
- "FinovateEurope 2015 Best of Show Winners Announced - Finovate". Finovate. 2015-02-11. Retrieved 2016-12-29.
- "Celent" (PDF).
- "Forrester Research, a global research and advisory firm, has analysed services offered by banks in order to find the most innovative solutions. mBank has proven to be beyond competition, taking the first place in the category of online banking in Europe and coming at the forefront among the best mobile banking solutions in the world. ... | mBank Group". Retrieved 2016-12-29.
- "Search results | mBank Group". media-mbank.pl. Retrieved 2016-12-29.
- "Spready - mBank niedozwolone". sites.google.com (in Polish). Retrieved 2016-03-03.
- "Banking Law amendment, July 29th, 2011" (in Polish). Retrieved 2016-03-03.
- "Office of Competition and Consumer Protection register - clause 5743" (in Polish). Retrieved 2016-03-03.
- "EUR-Lex - 31993L0013 - EN - EUR-Lex". eur-lex.europa.eu. Retrieved 2016-03-03.
- "Wierzbowski Eversheds > Grupa na Bank (archived)" (in Polish). 2015-08-01. Archived from the original on August 1, 2015. Retrieved 2016-03-03.
- "mBank financial reports". www.mbank.pl (in Polish). Retrieved 2016-03-04.
- "mBank annual report 2015" (in Polish). March 2016. Retrieved 2016-03-04.