Macy's Herald Square, the flagship store (2018)
|R. H. Macy & Co.|
|Founded||October 28, 1858New York, New York, U.S.in|
|Founder||Rowland Hussey Macy|
Number of locations
|546 (607 boxes) (Q2 2020)|
|United States (including the District of Columbia, Puerto Rico and Guam)|
|Jeff Gennette (Chairman, CEO)|
Paula A. Price (CFO)
Naveen Krishna (CTO)
Richard A. Lennox (CMO)
|Revenue||$24.97 billion (2018)|
|Subsidiaries||Macy's Furniture Gallery|
Macy's (originally R. H. Macy & Co.) is an American department store chain founded in 1858 by Rowland Hussey Macy. It became a division of the Cincinnati-based Federated Department Stores in 1994, through which it is affiliated with the Bloomingdale's department store chain; the holding company was renamed Macy's, Inc. in 2007. As of 2015, Macy's was the largest U.S. department store company by retail sales. As of August 1, 2020, there were 546 stores (607 boxes), including 11 flagships (16 boxes) and 384 magnets (429 boxes), for a total of 395 core stores (445 boxes), and 94 neighborhood stores (100 boxes, for a total of 546 full line stores), 48 furniture galleries (53 boxes), 2 furniture clearance centers, 6 freestanding Backstage stores and 1 Market by Macy's with the Macy's nameplate in operation throughout the United States. Its flagship store is located at Herald Square in the Manhattan borough of New York City. The company had 130,000 employees and earned annual revenue of $24.8 billion as of 2017.
Macy's has conducted the annual Macy's Thanksgiving Day Parade in New York City since 1924 and has sponsored the city's annual Fourth of July fireworks display since 1976. Macy's Herald Square is one of the largest department stores in the world. The flagship store covers almost an entire New York City block, features about 1.1 million square feet of retail space, includes additional space for offices and storage, and serves as the endpoint for the Thanksgiving Day parade. The value of Herald Square has been estimated at around $3 billion.
Rowland Hussey Macy opened four retail dry goods stores between 1843 and 1855. One of them was the original Macy's store in downtown Haverhill, Massachusetts; it opened in 1851 to serve the mill industry employees of the area. They all failed, but he learned from his mistakes. Macy moved to New York City in 1858, to establish a new store named "R. H. Macy & Co." on Sixth Avenue between 13th and 14th Streets. The location was far north of where other dry goods stores were at the time.:1102 On the company's first day of business on October 28, 1858, sales totaled $11.08, equal to $347.23 in 2020. From the beginning, the Macy's logo included a star, which comes from a tattoo that Macy got as a teenager when he worked on a Nantucket whaling ship, the Emily Morgan.
As the business grew, Macy's expanded into neighboring buildings, opening more and more departments. The store used publicity devices such as a store Santa Claus, themed exhibits, and illuminated window displays to draw in customers giving rise to the notion of ‘window shopping.’.:945–6  It also offered a money-back guarantee, although it accepted only cash into the 1950s. The store also produced its in-house made-to-measure clothing for both men and women, assembled in an on-site factory.:1102
In 1875, Macy took on two partners, Robert M. Valentine (1850–1879), a nephew; and Abiel T. La Forge (1842–1878) of Wisconsin, who was the husband of a cousin. Macy died in 1877 from inflammatory kidney disease (then known as Bright's disease). La Forge died the following year, and Valentine died in 1879. Ownership of the company remained in the Macy family until 1895, when the Straus brothers acquired the company (now called "R. H. Macy & Co."). Isidor Straus and his brother Nathan Straus had previously held a license to sell china and other goods in the Macy's store.
Construction of Macy's Herald Square
In 1902, the flagship store moved uptown to Herald Square at 34th Street and Broadway, so far north of the other main dry goods emporia that it had to offer a steam wagonette to transport customers from 14th Street to 34th Street. Although the Herald Square store initially consisted of just one building, it expanded through new construction, eventually occupying almost the entire block bounded by Seventh Avenue on the west, Broadway on the east, 34th Street on the south and 35th Street on the north, with the exception of a small pre-existing building on the corner of 35th Street and Seventh Avenue and another on the corner of 34th Street and Broadway. This latter 5-story building was purchased by Robert H. Smith in 1900 for US$375,000 (equivalent to $11,524,500 in 2019) with the idea of getting in the way of Macy's becoming the largest store in the world: it is largely supposed that Smith, who was a neighbor of the Macy's store on 14th Street, was acting on behalf of Siegel-Cooper, which had built what they thought was the world's largest store on Sixth Avenue in 1896. Macy's ignored the tactic, and simply built around the building, which now carries Macy's "shopping bag" sign by lease arrangement. In 1912, Isidor Straus died in the sinking of the Titanic at the age of 67 with his wife, Ida.
The original Broadway store was designed by architects De Lemos & Cordes, was built in 1901–02 by the Fuller Company and has a Palladian facade, but has been updated in many details. There were further additions to the west in 1924 and 1928, and the Seventh Avenue building in 1931, all designed by architect Robert D. Kohn, the newer buildings were increasingly Art Deco in style. In 2012, Macy's began the first full renovation of the iconic Herald Square flagship store at a reported cost of $400 million. Studio V Architecture, a New York-based firm, was the overall Master Plan architect of the project. Studio V's design raised controversy over the nature of contemporary design and authentic restoration.
In the 1960s, Macy's built a store on Queens Boulevard in Elmhurst, in the New York City borough of Queens. This resulted in a round department store on 90 percent of the lot, with a small privately owned house on the corner which was a Queens resident who refused to sell her land to Macy's despite the company's offer of $200,000. Mary Sendek, who was the owner of the small house, was the only resident who refused the company's offer and lived in her home on Queens Boulevard until her death. Macy's no longer fully occupies this building, which now contains the Queens Place Mall, instead it moved its full outlet to the nearby Queens Center.
More distant acquisitions included Lasalle & Koch (Toledo, 1924), Davison-Paxon-Stokes (Atlanta, 1929), L. Bamberger & Co. (Newark, 1929), O'Connor Moffat & Company (San Francisco, 1945) and John Taylor Dry Goods Co. (Kansas City, 1947). O'Connor Moffat was renamed Macy's San Francisco in 1947, later becoming Macy's California, and John Taylor was renamed Macy's Missouri-Kansas in 1949. Stores in Toledo retained the Lasalle's name until 1981, joining the Missouri-Kansas stores to become Macy's Midwest. The Toledo stores were sold to Elder-Beerman in 1986.
Macy's New York began opening stores outside of its historic New York City–Long Island trade area in 1983 with a location at Aventura Mall in Aventura, Florida (a suburb of Miami), followed by several locations in Plantation, Florida (now relocated from the Fashion Mall to the Broward Mall since the Burdine's acquisition), Houston, New Orleans, and Dallas. Davison's in Atlanta was renamed Macy's Atlanta in early 1985 with the consolidation of an early incarnation of Macy's Midwest (former Taylor and Lasalle's stores in Kansas City and Toledo, respectively), but late in 1985, Macy's sold the former Midwest locations. Bamberger's, which had aggressively expanded throughout New Jersey, into the Greater Philadelphia Metropolitan area in the 1960s and 1970s as well as into Nanuet, New York (southern Rockland County), and into the Baltimore metropolitan area in the early 1980s, was renamed Macy's New Jersey in 1986.
History under Federated
1986–1993: Attempted buy-outs and bankruptcy
In 1986 Edward Finkelstein, Chairman & CEO of R. H. Macy & Co., Inc., led a leveraged buy-out of the company and subsequently engaged in a takeover battle for Federated Department Stores, Inc., in 1988 that he lost to Canada's Campeau Corporation. As part of its settlement with Campeau, Macy's purchased Federated's California-based, fashion-oriented Bullock's and its high-end Bullocks Wilshire and I. Magnin divisions. It followed with a reorganization of its divisions into Macy's Northeast (former Macy's New York and Macy's New Jersey), Macy's South/Bullock's (Macy's Atlanta stores plus Macy's New York's operations in Texas, Florida and Louisiana), and Macy's California, the latter including a semi-autonomous I. Magnin/Bullocks Wilshire organization. The Bullocks Wilshire stores were renamed I. Magnin in 1989. Subsequently, R. H. Macy & Co., Inc., filed for Chapter 11 bankruptcy protection on January 27, 1992, after which point its banks brought in a new management team, which shut several underperforming stores, jettisoned two-thirds of the luxury I. Magnin chain, and reduced Macy's to two divisions, Macy's East and Macy's West.
Macy's East, New York City was a division of Macy's, Inc. It is the operating successor to the original R.H. Macy & Co., Inc. and operates the Macy's department stores in the northeast U.S. and Puerto Rico. Over the years it has been known as Macy's New York and Macy's Northeast. On February 1, 2006, Macy's East assumed operating control over the Filene's, Strawbridge's, many of the Kaufmann's stores in upstate New York and the Hecht's stores in Pennsylvania, Maryland, D.C. and northern Virginia. These locations assumed the Macy's moniker officially on September 9, 2006. In 2008 Macy's East took over the small Macy's North division.
1994–2005: Acquisition by Federated
R. H. Macy & Co. merged with Federated Department Stores on December 19, 1994. Following the merger, the reorganized Macy's moved its headquarters to Cincinnati, Ohio. Federated promptly shut down the remainder of the I. Magnin chain, converting several to Macy's or Bullock's and selling four in Carmel, Beverly Hills, San Diego and Phoenix to Saks Fifth Avenue. Federated also merged its Abraham & Straus/Jordan Marsh division with the new "Macy's East" organization based in New York, renaming the Abraham & Straus stores in metropolitan New York with the Macy's nameplate in 1995, and then erasing the Jordan Marsh moniker in New England in early 1996.
Federated followed that by leading a bid in mid-1995 to acquire the bankrupt Woodward & Lothrop/John Wanamaker organization in the mid-Atlantic region, a bid it lost to rival group led by long-time rival and future acquisition target The May Department Stores Company. Instead Federated soon agreed to purchase Broadway Stores, Inc. (owner of The Broadway, Emporium and Weinstock's stores in California, Arizona, Nevada and New Mexico), from its majority shareholder, Sam Zell, thereby gaining a leading position in Southern California and a dominant one in the Northern California marketplace. In early 1996 Federated dissolved Broadway Stores, incorporating the majority of its locations into Macy's West, rebadging them as Macy's and using the opportunity to retire the Bullock's name. Several of the redundant Broadway locations were used to establish Bloomingdale's on the West Coast, while many other were sold to Sears.
In 2001 Federated dissolved its Stern's division in the New York metropolitan area, with the bulk of the stores being absorbed into Macy's East. Additionally, in July 2001 it acquired the Liberty House chain with department and specialty stores in Hawaii and Guam, consolidating it with Macy's West.
In early 2003 Federated closed the majority of its historic Davison's franchise in Atlanta (operating as Macy's since 1985), rebranding its other Atlanta division Rich's with the unwieldy name, Rich's–Macy's. The downtown location—formerly the Davison's flagship store at 180 Peachtree Street – was shuttered at this time as well. The original Macy's Lenox Square and Perimeter Mall locations were extensively remodeled and opened in October 2003 as the first Bloomingdale's stores in Atlanta. The company rapidly followed suit in May 2003 with similar rebranding announcements for its other nameplates, Burdines in Florida, Goldsmith's in Memphis, Lazarus in the lower Midwest, and The Bon Marché in the Pacific Northwest.
On March 6, 2005, the Bon-Macy's, Burdines-Macy's, Goldsmith's-Macy's, Lazarus-Macy's, and Rich's-Macy's stores were renamed as simply "Macy's", the first two as the new Macy's West and Macy's Florida divisions respectively and the later three as part of the Macy's Central division. As of January 07[update], Macy's had 424 stores throughout the U.S.
2005–2006: Effects of Federated–May merger
On February 28, 2005, Federated agreed to terms of a deal to acquire The May Department Stores Company for $11 billion (equivalent to $14.4 billion in 2019) in stock, creating the nation's second largest department store chain with $30 billion (equivalent to $39.3 billion in 2019) in annual sales and more than 1,000 stores.
On July 28, 2005, Federated announced, based on the success of converting its own regional brands to the Macy's name, its plans to similarly convert 330 regional department stores owned by the May Company (as May Department Stores was generally referred to) to the Macy's nameplate. This included May's Marshall Field's (which had just been purchased by the May Company from Target in 2004), Kaufmann's, Famous-Barr, Filene's, Foley's, Hecht's, The Jones Store, L. S. Ayres, Meier & Frank, Robinsons-May, and Strawbridge & Clothier chains, pending approval of the merger by federal regulators.
The rebranding of the May stores was disliked in Chicago and elsewhere because the stores were regarded as beloved local institutions. The renaming of Filene's, Marshall Field's, and Kaufmann's, which were well known for their downtown flagship stores and local traditions provoked the most outrage. For example, Kaufmann's operated the Kaufmann's Celebrate the Season Parade which was traditionally broadcast live throughout the Commonwealth of Pennsylvania on television. Many customers publicly vowed to never again shop at the renamed May stores and to switch to competitors. Prominent film critic Roger Ebert voiced the grief of many Chicagoans at the loss of Field's when he wrote in his column on September 21, 2005:
I thought the day would never come. I am looking at my Field's charge card, which I have cut up into tiny pieces. They look like little tears the color of money.
On January 12, 2006, Federated announced its plans to divest May Company's Lord & Taylor division by the end of 2006 before converting and closing seven stores. On June 22, 2006, Macy's announced that NDRC Equity Partners, LLC would purchase Lord & Taylor for US$1.2 billion (equivalent to $1.52 billion in 2019), and completed the sale in October 2006.
By September 9, 2006, after renaming the former May Company stores, Macy's operated approximately 850 stores in the United States. To promote its largest and most recent expansion, Macy's used a version of the Martha and the Vandellas hit song, "Dancing in the Street", in its advertising. Also, the company took props from its annual Thanksgiving Day parade to various re-labeled stores throughout the nation, in what the company marketed as its "Parade on Parade".
In October 2006, Federated Department Stores entered into an agreement with Zoom Systems to test more than 100 stores within retail giant Macy's. Terry Lundgren, CEO of Federated, raved about the ability to provide consumers with a convenient means to purchase iPods and other consumer electronics, saying "This is exciting because it brings most-wanted merchandise into stores in a unique new way.... How cool is that?" Today, Macy's has converted its entire Electronics section in every store to (over 400) eSpot ZoomShops.
Current operations under Macy's, Inc.
Macy's significantly increased its use of television advertising and product placement in 2006 and 2007, using branding spots that featured the new Macy's star logo. Macy's television commercials are produced primarily by New York Production Services, a New York-based commercial and independent film production company. During two episodes of the popular ABC television series Desperate Housewives ("I Remember That" and "Now You Know"), a Macy's location in the fictional city of Fairview was featured, rare instances of product placement promoting a department store chain in a scripted series. Nearly two years prior to the first episode, one of the first national commercials for Macy's had aired during Desperate Housewives, shortly after the conversions of Rich's, Lazarus, Goldsmith's, The Bon Marché and Burdines.
On February 27, 2007, Federated Department Stores announced plans to change its corporate name to Macy's Group, Inc. By March 28, the company further announced plans to convert its stock ticker symbol from "FD" to "M", and revised its name change to Macy's, Inc. The change in corporate names was approved by shareholders on May 18, 2007, and took effect on June 1, 2007. The company continues to operate stores under the Macy's and Bloomingdale's nameplates.
In March 2009, Macy's opened a one-level, 120,000-square-foot (11,000 m2) concept store in Gilbert, Arizona, a Phoenix suburb, that was designed to better fit open air lifestyle malls. Additional stores with the new format have opened in Fairview, Texas; Lee's Summit, Missouri; and Nampa, Idaho. The stores are designed to be compact and meet current demands for more convenient shopping similar to Kohl's and newer J. C. Penney stores. Lifestyle stores feature Starbucks Coffee Cafés with wireless web and fitting rooms designed to feel like lounges with sofas and plasma TVs. Ceilings in the center areas are higher, to be reminiscent of older department stores. The format was the culmination of 18 months of research to create stores for the "My Macy's" initiative that allows stores to be merchandised differently in markets across the country to meet local demands.
On October 28, 2014 Macy's, Inc. announced an extension of the lease-operation agreement with Al Tayer Group LLC that would bring the first Macy's store overseas to Abu Dhabi, anchoring a new mall with its corporate-sister Bloomingdale's, which will open its second overseas store (the first was located at The Dubai Mall); both are slated to open in 2018. Macy's was the 15th-largest retailer in the United States for 2014 by revenue.
In January 2015, Macy's announced the closing of 14 stores nationwide. In May 2015, Macy's joined the new American Express-backed Plenti rewards card, which it shares with AT&T Mobility, Direct Energy, Enterprise Rent-A-Car, ExxonMobil, Hulu, Nationwide Insurance, and Rite Aid. On July 13, 2015 Macy's announced it had sold the former flagship store of Kaufmann's in Downtown Pittsburgh for redevelopment.
On September 9, 2015, Macy's announced that another 35 to 40 under-performing stores would be closed by early 2016. The retailer's struggles continued into the holiday season in 2015. The company announced that it experienced same store sales declines of 5.2% in November and December 2015 – typically busy months. In January 2016, Macy's announced that up to 4,800 jobs would be cut. The company said that these closings would experience cost savings of $400 million. As of January 2016, Macy's had 770 stores in total. Similarly, on August 11, 2016, Macy's announced that it would close 100 stores in early 2017.
In September 2016, Macy's announced that it would be opening an Apple Store in its flagship location, making it the first department store to host an Apple store. In early January 2017, the value of Macy's shares fell 14%, its biggest drop in seven months.
In May 2018, Macy's acquired the concept store Story on May 20. The first Story theme was "color" and featured brands like Crayola, Mac and Levi's kids. While major brands act as sponsors, the curated themes also include smaller brands who participate on a commission basis. The company also made a minority investment in b8ta, a retail as a service concept, in June 2018.
In November 2018, Macy's said they would be testing small-format "neighborhood" stores to reduce costs as part of their ongoing focus on customer experience. As of 2018, Macy's ranked 120 on the Fortune 500 list of the largest United States corporations by revenue.
After conducting two years of research, Macy's announced in 2019 that it intended to ban the sale of fur products at its stores by the end of the 2020 fiscal year. The news follows the state of California's ban on the manufacturing and sale of such items.
In the second quarter of 2019, Macy's shares fell more than 13 percent. On August 14, shares hit $15.82, their lowest price since February 2010.
In late January 2020 Macy's began hiring for an upscale "apothecary-based" concept store in Southlake, Texas that would focus on beauty and wellness products, that also featured a cafe and restaurant. As of February 1, 2020, Macy's was operating 551 stores. On February 4, 2020, Macy's announced it planned to close 125 stores over the next three years. Macy's will continue to close stores and cut staff through 2022.
The company also announced the opening of 4-5 small-format "Market by Macy's" locations, around 15,000 sq ft, and 7 freestanding Macy's Backstage locations by the end of 2020.
Macy's announced in March 2020 that it would temporarily close all locations including Bloomingdales through March 31 to help reduce the spread of COVID-19. Its stores remained closed during the month of April when the company announced that locations with less restrictive or relaxed coronavirus measures, would reopen in early May. The company expected all its stores to be open over the following six weeks.
In June 2020, the company's flagship Macy's Herald Square, located in New York City, suffered damage after being looted following the killing of George Floyd. A few days before the looting of the flagship Macy's store, some Macy's stores in other U.S. cities, such as Sacramento, California, and Chicago were looted as well.
The chain's reported 53 percent growth in online sales in the second quarter of 2020 did not beat the 61 percent drop in store sales.
- Macy's – chain of department stores usually located in shopping malls; in properties that have multiple Macy's locations, the second stores are often arranged in the following department configurations:
- Furniture Clearance
- Furniture Gallery
- Furniture and Kids
- Furniture and Men's
- Furniture, Home, Kids, and Men's
- Furniture, Home, and Men's
- Furniture, Kids, and Men's
- Home, Kids, and Men's
- Home and Men's
- Kids and Men's
- Macy's Backstage – chain of off-price stores-within-stores located inside 222 full-line Macy's department stores, with 6 freestanding locations.
- Market By Macy's - small format stores, around 15,000 sq ft (1,400 m2), opened in shopping centers as opposed to malls. They sell a similar product line to full Macy's stores, including apparel, accessories, home goods and beauty products. There is currently 1 location.
The nameplates of regional department stores were usually replaced entirely by the Macy's brand upon acquisition, with the exception of some chains that were co-branded before eventually being replaced by Macy's completely:
|1947||O'Connor, Moffat & Co.||N/A||N/A|
|1949||John Taylor Dry Goods Co.||N/A||N/A|
|1984||Lasalle & Koch||N/A||N/A|
|1995||Abraham & Straus||N/A||N/A|
|Stern's||N/A||Gertz (1982, to Stern's)|
|2005||The Bon Marché||Bon-Macy's (2003–2005)||N/A|
|The Jones Store||N/A|
|L. S. Ayres||N/A|
|Meier & Frank||N/A|
Criticism and controversy
In July 2003, then-New York State Attorney General Eliot Spitzer launched an investigation of the private policing system Macy's has used to deal with suspected shoplifters. The investigation was prompted by a civil rights lawsuit and an article in The New York Times, which reported on many of Macy's tactics, including private jails and interrogations. Spitzer's investigation found many of Macy's actions, from ethnic profiling to handcuffing detainees, to be unlawful. In 2005, Macy's settled the civil rights complaint for US$600,000 (equivalent to $785,449 in 2019), claiming to have ended the illegal tactics while maintaining the security system itself.
On June 6, 2006, Macy's downtown Boston store (formerly the Jordan Marsh flagship) removed two mannequins and the Web address of the AIDS Action Committee from a window display promoting Boston's annual gay pride celebration. The removal was apparently in response to pressure from MassResistance, a local group opposed to same-sex marriage, whose members complained the mannequins were "homosexual". The removal of the mannequins was controversial and Boston mayor Thomas Menino was quoted as saying:
I'm very surprised that Macy's would bend to that type of pressure. Macy's was celebrating a part of our community, gay pride, and they should be proud of the gay community, and I'm proud of the gay community and gay pride.
Macy's responded by publishing an apology by the Macy's East chairman, Ron Klein, in In Newsweekly, a Boston-area weekly with a large gay readership. Klein's description of the incident as "an internal breakdown in communication", further stated it was regrettable some would doubt Macy's commitment to diversity as a result. The Web address was later restored—the mannequins, however, never made a reappearance.
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|journal=(help) and Accompanying 4 photos, exterior, undated (1.03 MB)
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In early spring this year, 14 out of a total of about 790 Macy's stores will close.
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