Mark Friedman

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Mark Friedman
Mark Friedman 2010.jpg
Mark Friedman in 2010
Born 1948 (age 68–69)[1]
Residence Santa Fe, New Mexico
Nationality American
Alma mater Lehigh University, Bethlehem, Pennsylvania
Occupation Author, "Trying Hard Is Not Good Enough"; Director, Fiscal Policy Studies Institute; Senior Fellow, Center for the Study of Social Policy
Spouse(s) Terry Wilson
Children Megan, Julie and Aaron

Mark Friedman (born 1948) is an American writer. He is the author of the book Trying Hard Is Not Good Enough: How to Produce Measurable Improvements for Customers and Communities.

He is the Director of the Fiscal Policy Studies Institute in Santa Fe, New Mexico, best known for his international work on Results-Based Accountability (RBA), also known in the United Kingdom and Australia as Outcomes-Based Accountability (OBA), a framework for turning data into action. The RBA approach has been applied to improve services in over 40 US states and countries including Australia, Canada, Ireland, New Zealand, the Netherlands, Norway and the UK.[2]


After graduating from Marple-Newtown Senior High School in Pennsylvania, Friedman studied for a BA in mathematics at Lehigh University in Bethlehem, Pennsylvania.[1]


Initially working for a year between 1970 and 1971 as a high school mathematics teacher in the Centennial School District of Warminster, Pennsylvania Friedman described it as the hardest job he ever did,[3] and moved on to spend 19 years in the Maryland Department of Human Resources, where he became the Chief Financial Officer. He left to work as a Senior Associate at the Center for the Study of Social Policy, a small not for profit "think tank" based in Washington D.C. in 1991. Friedman left to found the Fiscal Policy Studies Institute in 1996.[1]

Fiscal Policy Studies Institute[edit]

The Fiscal Policy Studies Institute (FPSI) was founded in Santa Fe by Mark Friedman in 1996 to support improvements to the well-being of citizens. The FPSI has worked with public and private sector organisations around the world and proposed a new way of thinking about outcome based services for children that underpinned UK legislation in the Children Act 2004.[4] The Results Based Accountability approach is the model favoured by the New Zealand Ministry of Social Development,[5] and has been used for a wide range of projects such as the regeneration of the harbour area of Rotterdam in the Netherlands.[6]

Personal life[edit]

Mark Friedman lives in Santa Fe, New Mexico with his wife Terry, who works as a creative writing coach.[7] Friedman has three children from a previous marriage, Megan, Jule, and Aaron, and six grandchildren.[3] A keen musician and artist, Friedman's spare time interests include composing electronic music using a MIDI sequencer, painting and generating unusual portraits of farm animals using specialist computer applications.[7]

Published work[edit]

  • Trying Hard Is Not Good Enough, Trafford Publishing (2005) ISBN 1-4120-6397-3
  • The Cosmology of Financing: Financing Reform of Family and Children's Services: An Approach to the Systematic Consideration of Financing Options, Center for the Study of Social Policy, June, 1994.
  • The Foster Care and Adoption Simplification Act: An Alternative to the Proposed Child Protection Block Grant, Center for the Study of Social Policy, May, 1995
  • From Outcomes to Budgets: An Approach to Outcome (or Result) Based Budgeting for Family and Children's Services, Center for the Study of Social Policy, July 1995
  • Trading Outcome Accountability for Fund Flexibility: Negotiating New State Local Deals for (Core) Family and Children's Service Dollars, Center for the Study of Social Policy, December, 1995.
  • A Strategy Map for Results -Based Budgeting : Moving from Theory to Practice, The Finance Project, Washington D.C., September, 1996.
  • Organizing by Outcomes, A Different Organization Chart for State/Local Partnerships, Fiscal Policy Studies Institute, January 1997
  • A Guide to Developing and Using Performance Measures - In Results -Based Budgeting, The Finance Project, Washington, D.C., May, 1997.
  • A Guide to Developing and Using Family and Children's Budgets, The Finance Project, Washington, D.C., August, 1998.
  • Reforming Finance, Financing Reform for Family and Children's Services, The Foundation Consortium, January, 2000
  • Results Accountability for California Proposition 10 Commissions: A Planning Guide for Improving the Well-Being of Young Children and Their Families, UCLA Center for Healthier Children, Families and Communities, March, 2000.


  1. ^ a b c Brindle, David (1 November 2010). "It's all about results". The Guardian. Retrieved 23 September 2010. 
  2. ^ "How to Produce Measurable Improvements for Customers and Communities". Retrieved 23 September 2010. 
  3. ^ a b Friedman (2005). Trying Hard is not Good Enough. Trafford Publishing. ISBN 978-1-4120-6397-5. 
  4. ^ Pugh, Gillian. "Outcomes Based Accountability: a brief summary". IDEA. Retrieved 3 October 2010. 
  5. ^ "Measuring outcomes for children, families and communities". New Zealand Family and Community Services. Retrieved 3 October 2010. 
  6. ^ Fortuin, Kees; Erik van Marissing (2009-06-17). "Results Based Accountability - There is more to it than the right tools". Journal of Social Intervention: Theory and Practice. pp. Volume 18, Issue 3. Retrieved 3 October 2010. 
  7. ^ a b "Marks Page". Retrieved 23 September 2010. 

External links[edit]