Maturity model

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Maturity is a measurement of the ability of an organization for continuous improvement in a particular discipline (as defined in O-ISM3[dubious ]).[1] The higher the maturity, the higher will be the chances that incidents or errors will lead to improvements either in the quality or in the use of the resources of the discipline as implemented by the organization.

Most maturity models assess qualitatively people/culture, processes/structures, and objects/technology.[2]

Two approaches for implementing maturity models exist. With a top-down approach, such as proposed by Becker et al.,[3] a fixed number of maturity stages or levels is specified first and further corroborated with characteristics (typically in form of specific assessment items) that support the initial assumptions about how maturity evolves. When using a bottom-up approach, such as suggested by Lahrmann et al.,[4] distinct characteristics or assessment items are determined first and clustered in a second step into maturity levels to induce a more general view of the different steps of maturity evolution. Topics that are covered in maturity models include:


Project Management[edit]

  • OPM3 (Organisational Project Management Maturity Model)
  • P3M3 (Portfolio, Programme and Project Management Maturity Model)

Quality Management[edit]

Business Process Management[edit]


Change Management[edit]

Information Technology[edit]

Information Security Management[edit]



Human Resources[edit]



Enterprise Architecture[edit]

Energy Infrastructure[edit]

Knowledge Management[edit]

  • The Knowledge Navigator Model[7] [8]


The Maturity Model concept has been applied to city planning practices, such as planning to encourage participation in cycling[9].

Supply Chain[edit]

Social Media[edit]


Continuous Delivery[edit]



Security Assurance[edit]


  1. ^ Aceituno, Vicente. "Open Information Security Maturity Model". Retrieved 12 February 2017.
  2. ^ Mettler T (2011). "Maturity assessment models: a design science research approach" (PDF). International Journal of Society Systems Science. 3 (1/2): 213–222. doi:10.1504/IJSSS.2011.038934.
  3. ^ Becker, J., Knackstedt, R., Pöppelbuß, J. (2009) Developing Maturity Models for IT Management - A Procedure Model and its Application. Business & Information Systems Engineering 1(3), 213-222
  4. ^ Lahrmann G, Marx F, Mettler T, Winter R, Wortmann F (2011). "Inductive Design of Maturity Models: Applying the Rasch Algorithm for Design Science Research". Service-Oriented Perspectives in Design Science Research. Lecture Notes in Computer Science. 6629. Springer. pp. 176–191. doi:10.1007/978-3-642-20633-7_13. ISBN 978-3-642-20632-0.
  5. ^ Spruit, Marco; Pietzka, Katharina (2015). "MD3M: The Master Data Management Maturity Model". Computers in Human Behavior. 51: 1068–1076. doi:10.1016/j.chb.2014.09.030. Retrieved 27 November 2018.
  6. ^ Aceituno, Vicente. "Open Information Security Maturity Model". Retrieved 12 February 2017.
  7. ^ Hsieh, P. J., Lin, B., & Lin, C. (2009). The Construction and Application of Knowledge Navigator Model (KNM): An Evaluation of Knowledge Management Maturity. Expert Systems with Applications, 36(2), 4087-4100.
  8. ^ Serenko, A. Bontis, N., and Hull, E. (2016). An Application of the Knowledge Management Maturity Model: The Case of Credit Unions. Knowledge Management Research & Practice 14(3): 338-352.
  9. ^ McLeod, Sam; Babb, Courtney; Barlow, Steve (2020-05-01). "How to 'do' a bike plan: Collating best practices to synthesise a Maturity Model of planning for cycling". Transportation Research Interdisciplinary Perspectives. 5: 100130. doi:10.1016/j.trip.2020.100130.