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McDelivery

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McDelivery motorcycles in South Korea, 2008

McDelivery is a McDonald's service that delivers food to the customer's door. The service was introduced in parts of the United States beginning in 1993 and is available in many Asian, Middle Eastern and Latin American countries using motorcycle couriers. In some countries, delivery is available 24 hours a day, and in at least one location, the service is free with a minimum order.

International availability

The McDonald's in Montaza in the eastern outskirts of Alexandria, Egypt has a fleet of delivery scooters, 2011

McDelivery is available in Australia,[1] Bahrain,[2] Brazil,[3] China,[4] Colombia,[5] Cyprus,[6] Egypt,[7] Georgia,[8] Guatemala,[9] Hong Kong,[10] India Delhi,[11] India Mumbai,[12] Indonesia,[13] Japan,[14] Jordan,[15] South Korea,[16] Kuwait,[17] Lebanon,[18] Malaysia,[19] Pakistan,[20] Panama,[21] Philippines,[22] Saudi Arabia,[23] Singapore,[24] South Africa,[25] Sri Lanka,[26] Taiwan,[27] Thailand,[28] Turkey and the United Arab Emirates.[29] In the United States, the service is available in Manhattan.[30]

Austria

The first McDonald's delivery service on the European continent started in 2013 with a trial in Wien-Hietzing. Deliveries are now available all across the capital city from 11am to 11pm at a cost of €4 and a minimum order requirement of €8.

Australia

A trial of McDelivery began in Australia in November 2013. The service was rolled out more widely across the country from August 2014 in partnership with menulog. Delivery times vary according to location. Some branches deliver breakfast, lunch and dinner but a 5pm-9pm window is most common. The delivery fee is usually A$4.95 (US$3.72) with a minimum order requirement of A$25 (US$18.8).[1][31]

"I'm Lovin' It" bicycle delivery, Shanghai, China, 2007

China

In China, service is available 24 hours and the delivery fee is 8 yuan (US$1.24).[32]

Cyprus

The service in Cyprus started in February 2014 from one Limassol restaurant only and then continued to include Pafos and Larnaca. Delivery is available from 11am to 1am.[6] The delivery cost is €2.[33]

Hong Kong

In Hong Kong, 24 hour McDelivery was first introduced in 2009, available to majority of the urban area in the territory. Orders are made by telephone and can be placed up to 7 days in advance. As of 2012, the service costs HK$12 (US$1.54) for each delivery, with no minimum order requirement. The fee is waived if the value of the order exceeds HK$60 (US$7.72).

Most, if not all, orders are delivered on motorcycles, which are painted with McDonald's colours and logo. Logistics are outsourced to Rixon Delivery and Flow Logistics. The firm initially recruited delivery workers on a "self-employment" basis. The labour rights of the workers came to media attention in 2009, after some motorcyclists were severely injured in traffic accidents but were refused compensation.[34] According to news reports, neglect on the part of Rixon may have contributed to these accidents, because of the way the delivery storage on the motorcycles was modified.[35] After intervention by the Labour Department, Rixon retroactively recognized its delivery workers as employees, making them eligible for unemployment and other employee benefits.[36][37]

India

McDelivery was introduced to India in 2004.[38] The delivery fee is ₹22 (US$0.3).[39]

Indonesia

In Indonesia, delivery costs Rp. 11,500 (US$0.73), with a minimum order of Rp. 21,500 (US$1.5).[13]

Japan

In Japan, McDelivery is available from 7 am to 11 pm, with a ¥300 (US$2.73) delivery fee and a ¥1,500 (US$13.67) minimum order, or ¥1,000 (US$9.11) for morning deliveries.[14]

South Korea

In South Korea, 24 hour McDelivery was introduced in 2007, with a ₩7,000 (US$6.12) minimum order.[40]

Istanbul, Turkey, 2012

Philippines

In Philippines, 24 hour McDelivery is only available in Metro Manila, and a few more cities in some provinces such as Metro Cebu, Davao, Laguna, Rizal, Cavite, Batangas, Tarlac, Nueva Ecija, Bulacan, Pangasinan, and Ilocos Norte. There is no minimum order required and the delivery charge is PHP40.00. The rate is fixed regardless of the item total.

Singapore

In Singapore, 24 hour McDelivery was introduced in 2010. The service is made possible islandwide by 59 restaurants at various locations, which are known as "hubs". There is a S$3.50 (US$2.61) delivery fee for online orders, S$4 (US$2.99) for telephone orders, and a minimum order of S$10 (US$7.46) in most areas.[41]

South Africa

In parts of South Africa it is possible to order delivery McDonald's.[42]

Taiwan

In Taiwan, the delivery fee is NT$35 (US$1.25).[43]

Turkey

In Turkey delivery is free. Orders can be made by phone calling 4446262 or online on www.mcdonalds.com.tr

United States

In the United States, delivery began in 1993 in Virginia.[44] The service expanded to Manhattan in 1994 and continues to be available at ten Manhattan restaurants via the Seamless delivery company.[30][45][46]

References

  1. ^ a b "McDonald's home delivery takes off across Australia". Goodfood. 6 August 2014. Retrieved 21 April 2015.
  2. ^ "McDelivery". Bahrain: McDonald's. Retrieved 14 February 2014.
  3. ^ "McEntrega" (in Portuguese). Brazil: McDonald's. Retrieved 18 February 2014.
  4. ^ "24hr McDelivery" (in Chinese). China. Retrieved 14 February 2014.
  5. ^ "McEntrega" (in Spanish). Colombia: McDonald's. Retrieved 18 February 2014.
  6. ^ a b "McDelivery". Cyprus: McDonald's.
  7. ^ "McDelivery". Egypt: McDonald's. Retrieved 18 February 2014.
  8. ^ "McDelivery". Georgia: Drive.ge.
  9. ^ "McEntrega" (in Spanish). Guatemala: McDonald's.
  10. ^ "24hr McDelivery" (in Chinese). Hong Kong: McDonald's. Retrieved 14 February 2014.
  11. ^ "McDelivery". India,Delhi: McDonald's. Retrieved 15 April 2015.
  12. ^ "McDelivery". India,Mumbai: McDonald's. Retrieved 14 February 2014.
  13. ^ a b "Delivery". Indonesia: McDonald's. Retrieved 18 February 2014.
  14. ^ a b "McDelivery" (in Japanese). Japan: McDonald's. Retrieved 14 February 2014.
  15. ^ "McDelivery". Jordan: McDonald's. Retrieved 4 Jordan 2014. {{cite web}}: Check date values in: |accessdate= (help)
  16. ^ "24/7 McDelivery". South Korea: McDonald's. Retrieved 14 February 2014.
  17. ^ "McDelivery". Kuwait: McDonald's. Retrieved 4 July 2014.
  18. ^ "McDonald's". Lebanon: McDonald's.
  19. ^ "McDelivery" (in Malaysian). Malaysia: McDonald's. Retrieved 14 February 2014.{{cite web}}: CS1 maint: unrecognized language (link)
  20. ^ "McDelivery". Pakistan. Retrieved 14 February 2014.
  21. ^ "McEntrega". Panama. Retrieved 19 September 2014.
  22. ^ "24/7 McDelivery". Phlippines: McDonald's. Retrieved 14 February 2014.
  23. ^ "McDelivery". Saudi Arabia: McDonald's. Retrieved 14 February 2014.
  24. ^ "24/7 McDelivery". Singapore: McDonald's. Retrieved 14 February 2014.
  25. ^ "McDelivery South Africa". South Africa: McDonald's. Retrieved 15 April 2015.
  26. ^ "McDelivery Sri Lanka". Sri Lanka: McDonald's. Retrieved 15 April 2015.
  27. ^ "24hr McDelivery" (in Chinese). Taiwan: McDonald's. Retrieved 14 February 2014.
  28. ^ "McDonald's" (in Thai). Thailand: McDonald's.
  29. ^ "McDelivery". UAE: McDonald's. Retrieved 14 February 2014.
  30. ^ a b Jargon, Julie (13 December 2011). "Asia Delivers for McDonald's". The Wall Street Journal. Retrieved 18 February 2014.
  31. ^ "McDelivery". Australia: McDonald's. Retrieved 21 April 2015.
  32. ^ "McDelivery FAQ" (in Chinese). China: McDonald's. Retrieved 14 February 2014.
  33. ^ "McDelivery T&C". Cyprus: Family Restaurants Andreao Co Ltd.
  34. ^ 「麥麥送」車手工傷零保障（東方日報）2009年8月8日
  35. ^ 尾重頭輕 員工質疑「麥麥送」車設計違例（明報）2009年8月15日
  36. ^ LD responds to media enquiries on Rixon deliverymen's rights and benefits News.Gov.HK 14 August 2009
  37. ^ 勞工處接 15宗麥麥送工傷賠償查詢（蘋果日報）2009年8月22日
  38. ^ "McDonald's launches All India Single Number for McDelivery". 16 March 2007. Retrieved 14 February 2014.
  39. ^ "McDelivery". India: McDonald's. Retrieved 14 February 2014.
  40. ^ "McDelivery FAQ". South Korea: McDonald's. Retrieved 6 August 2014.
  41. ^ "McDelivery FAQ". Singapore: McDonald's. Retrieved 14 February 2014.
  42. ^ https://www.mcdeliverysa.co.za/za/
  43. ^ "McDelivery FAQ" (in Chinese). Taiwan: McDonald's. Retrieved 14 February 2014.
  44. ^ "McDonald's is trying out home delivery in Virginia". The New York Times. 24 November 1993. Retrieved 18 February 2014.
  45. ^ "And Now, McDelivery; Latest in Un-Home Cooking". The New York Times. 5 November 1994. Retrieved 14 February 2014.
  46. ^ "Google search: McDonald's on seamless.com". Google. Retrieved 18 February 2014.
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