Medication therapy management

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Medication therapy management, generally called medicine use review in the United Kingdom, is a service provided typically by pharmacists that aims to improve outcomes by helping people to better understand their health conditions and the medications used to manage them.[1] This includes providing education on the disease state and medications used to treat the disease state, ensuring that medicines are taken correctly, reducing waste due to unused medicines, looking for any side effects, and providing education on how to manage any side effects.[2] The process that can be broken down into five steps: medication therapy review, personal medication record, medication-related action plan, intervention and or referral, and documentation and follow-up.[3][4]

The medication therapy review has the pharmacist review all of the prescribed medications, any over the counter medications, and all dietary supplements an individual is taking. This allows the pharmacist to look for any duplications or dangerous drug interactions.[5][6] This service can be especially valuable for people who are older, have several chronic conditions, take multiple medications, or are seen by multiple doctors.[7][3][4]

United States[edit]

In 2014, the US Centers for Medicare and Medicaid Services required Part D plans to include an MTM program,[8] which led to an expansion of services offered.[9] MTM services are provided free to eligible patients enrolled in a plan. As of 2019, to be eligible a patient must have at least two (or three, for some plans) chronic conditions, take multiple drugs covered by Part D, and are predicted to exceed a preset amount in annual out of pocket costs for their covered Part D drugs (set at $3,967 in 2018 and $4,044 in 2019).[10][11] Plans are permitted to expand MTM eligibility to patients not meeting the minimum required criteria if they so choose.[10]

Comprehensive medication review[edit]

As part of the minimum required services, plans must provide for a comprehensive medication review (CMR) once per year, usually conducted by a pharmacist. Per CMS guidance, the goal of the CMR is to "improve patients’ knowledge of their prescriptions, over-the-counter (OTC) medications, herbal therapies and dietary supplements, identify and address problems or concerns that patients may have, and empower patients to self manage their medications and their health conditions."[10] The CMR is conducted in an interactive manner either in person or through telehealth. A pharmacist or other provider conducting a CMR will use information from various sources, such as the pharmacy fill records, the patient's pill bottles, a patient interview, and/or discussion with caregivers to identify potential improvements that can be made in the patient's therapy.[12] The pharmacist will then make any appropriate recommendations to the patient's doctor, as well as document their findings in a format similar to a SOAP note.[12] The patient must be provided a medication action plan with a list of their medications, directions, and any steps they need to take to improve their therapy (such as using reminders, organizing, stopping old medications, etc).[12] Most comprehensive medication reviews result in pharmacist intervention to recommend changes to therapy to a doctor, and/or recommendations to the patient to improve adherence/efficacy of their medications.[13][14]

Targeted medication review[edit]

A targeted medication review (TMR, also called targeted intervention program or TIP) is a required service for eligible patients that focuses on a specific medication or disease state and is conducted once every three months.[10] The goal of a TMR program is to improve adherence to medication and identify and fix drug therapy problems common in chronic diseases such as nonadherence, duplicate therapy, or sub-optimal therapy.[12] The pharmacist or provider will contact the patient to ensure adherence, identify potential problems with the therapy, and make any appropriate recommendations to the prescriber. The provision of TMR services to patients with chronic diseases has been shown to decrease the number of inpatient admissions per 1000 patients by about 50 admissions per 1000 patients.[12]

United Kingdom[edit]

A medicine use review (MUR) is an advanced service offered by pharmacies in the United Kingdom. It is part of the current contract pharmacies hold with the National Health Service (NHS). An MUR is an opportunity for patients to discuss their medicines with a qualified pharmacist. An MUR is a free NHS service that is held in a private consultation room at a local pharmacy. It is not meant to replace the role of the general practitioner but rather provide:

  • A review of all medicines to see if there is any overlapping or interactions
  • Give extra information on what medicines are for
  • Discuss side effects of medicines
  • Identify problems associated with medicines

Pharmacies in the United kingdom are paid £28 for each Medicines Use Review undertaken, up to a maximum of 400 per pharmacy, per year. At least 70% of patients must be in one of the four target groups:

  • taking certain high risk medicines on the national list
  • recently discharged from hospital with changes to their prescribed medicine
  • with a respiratory condition such as asthma or chronic obstructive pulmonary disease
  • with cardiovascular disease or risk factors, who are prescribed four or more regular medicines.[15]

The introduction of pharmacists into GP surgeries means that the practice pharmacists can do more to ensure that reviews are carried out where necessary.[16]

Abuse of system[edit]

There have been concerns over abuse of the system, whereby multiple pharmacies are using the system to charge the £28 fee for each 10- to 15-minute MUR, and pressuring pharmacists to meet targets for the number carried out, with the review more of a tick-box exercise than a benefit for the patient. There have also been cases of falsification of figures.[17]

See also[edit]


  1. ^ "Pharmacist-Led Medication Therapy Management Innovations". AHRQ Health Care Innovations Exchange. September 9, 2016.
  2. ^ Pellegrino, AN; Martin, MT; Tilton, JJ; Touchette, DR (2009). "Medication therapy management services: definitions and outcomes". Drugs. 69 (4): 393–406. doi:10.2165/00003495-200969040-00001. PMID 19323584. S2CID 9433253.
  3. ^ a b "Medication Therapy Management in Pharmacy Practice Version 2.0" (PDF). American Pharmacists Association and National Association of Chain Drug Stores Foundation. March 2008.
  4. ^ a b "Community Pharmacists and Medication Therapy Management". Centers for Disease Control and Prevention. 18 January 2018. Retrieved 21 July 2018.
  5. ^ "Leadership for Medication Therapy Management Version 2.0" (PDF). The American Pharmacists Association and The National Association of Chain Drug Stores Foundation. March 2008.
  6. ^ "Medication Therapy Management Services". American Pharmacists Association. Retrieved November 20, 2018.
  7. ^ Greer, N; Bolduc, J; Geurkink, E; Koeller, E; Rector, T; Olson, K; MacDonald, R; Wilt, TJ (October 2015). "Pharmacist-Led Chronic Disease Management: A Systematic Review of Effectiveness and Harms Compared to Usual Care [Internet]". VA Evidence-based Synthesis Program Reports. PMID 27252999.
  8. ^ "CMS proposes requiring expansion of Part D MTM benefits". Retrieved 2018-11-21.
  9. ^ Viswanathan, Meera; Kahwati, Leila C.; Golin, Carol E.; Blalock, Susan; Coker-Schwimmer, Emmanuel; Posey, Rachael; Lohr, Kathleen N. (2014). "Executive Summary". Medication Therapy Management Interventions in Outpatient Settings. Agency for Healthcare Research and Quality (US).
  10. ^ a b c d "Fact Sheet Summary of 2019 MTM Programs" (PDF). Center for Medicare and Medicaid Services.
  11. ^ "Part D: Getting to Know Medication Therapy Management (MTM)" (PDF). National Council on Aging.
  12. ^ a b c d e Ferries, Erin; Dye, Joseph T.; Hall, Benjamin; Ndehi, Lilian; Schwab, Phil; Vaccaro, Jamieson (June 2019). "Comparison of Medication Therapy Management Services and Their Effects on Health Care Utilization and Medication Adherence". Journal of Managed Care & Specialty Pharmacy. 25 (6): 688–695. doi:10.18553/jmcp.2019.25.6.688. PMID 31134865.
  13. ^ Rivera, Jasmine; Shcherbakova, Natalia; Vala, Christine; Capoccia, Kam (December 2019). "Community pharmacists' interventions and documentation during medication therapy management encounters delivered face-to-face versus via telephone: The devil is in the details". Research in Social and Administrative Pharmacy. 16 (10): 1447–1451. doi:10.1016/j.sapharm.2019.12.020. PMID 31889640. S2CID 209519586.
  14. ^ Pestka, Deborah L.; Zillich, Alan J.; Coe, Antoinette B.; Farris, Karen B.; Adeoye, Omolola A.; Snyder, Margie E.; Farley, Joel F. (May 2020). "Nationwide estimates of medication therapy management delivery under the Medicare prescription drug benefit". Journal of the American Pharmacists Association. 60 (3): 456–461. doi:10.1016/j.japh.2019.12.002. PMID 31926872. S2CID 210166800.
  15. ^ "Medicines Use Reviews (MURs)". NHS Employers. Retrieved 7 May 2019.
  16. ^ "Pilot sees pharmacists play greater clinical role at GP practices in Norwich". Eastern Daily Press. 6 January 2017. Retrieved 16 January 2017.
  17. ^ "Have medicines use reviews come to represent profit over patient care?". The Pharmaceutical Journal. 2013. doi:10.1211/PJ.2013.11124150. ISSN 2053-6186.