Microsoft Dynamics

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Microsoft Dynamics
Preview releaseNone
Operating systemMicrosoft Windows
TypeEnterprise resource planning and customer relationship management
LicenseProprietary software

Microsoft Dynamics is a line of enterprise resource planning (ERP) and customer relationship management (CRM) software applications. Microsoft markets Dynamics applications through a network of reselling partners who provide specialized services.[1] Microsoft Dynamics forms part of "Microsoft Business Solutions". Dynamics can be used with other Microsoft programs and services, such as SharePoint, Yammer, Office 365, Azure and Outlook. The Microsoft Dynamics focus-industries are retail, services, manufacturing, financial services, and the public sector. Microsoft Dynamics offers services for small, medium, and large businesses.[2][3][4]


The Microsoft Dynamics family of products is largely made up of products developed by companies that Microsoft acquired: Dynamics GP (formerly Great Plains), Dynamics NAV (formerly Navision; now forked into Dynamics 365 Business Central), Dynamics SL (formerly Solomon), and Dynamics AX (formerly Axapta; now forked into Dynamics 365 Finance and Operations). The various products are aimed at different market segments, ranging from small and medium-sized businesses (SMBs) to large organizations with multi-language, currency, and legal entity capability. In recent years Microsoft Dynamics ERP has focused their marketing and innovation efforts on SaaS suites that includes the following products:

New Dynamics Suite

Product updates[edit]

February 2021 update (Wave 1)[edit]

Updates were made to the Business Central. This update addition of functionalities such as easy replacement of bank reconciliation reports. The payment reconciliation journal was improved to support preview posting, separate number series, and user-defined documents numbers. Microsoft Dynamics 365 also welcomes Correct Dimensions action. With this update, Microsoft Dynamics 365 has welcomed integration with Microsoft Teams search box, Microsoft Word, and Microsoft Universal Print technology.[citation needed]

February 2020 update[edit]

This update was announced on February 19, 2019. The update included additions to the Customer Insights, Microsoft's customer data platform (CDP) such as new first and third-party data connections. In addition to this, this update brought forth new sales forecasting tools and Dynamics 365 Sales Engagement Center. The Dynamics 365 Project Operations was introduced in this update. [5]

April 2019 update[edit]

This update was released on April 5, 2019. Being the first from Microsoft in their new continuous delivery cycle, the April 2019 update was important. The features added after the update, included new Unified User Interface (UUI). This new interface allowed users to embed canvas apps created in PowerApps and it also brought back the tabs facility. The update also led to the removal of the[6]

October 2018 update[edit]

The update released in October 2018 brought forth 100 new features for sales, marketing, customer service, and recruitment.[7][8][9]


These added features included ability to connect Microsoft Teams Channel to a Dynamics 365 record, addition of Quick Actions, Dynamics 365 Predictive Lead Scoring, It also introduced the Dynamics 365 AI for Sales app.[7]


The new features and functionalities that were introduced in this update, included account-based marketing, Social Listening, and improved integration with LinkedIn.[7]

Customer service[edit]

This update also brought in new feature for customer service. With this, Microsoft Dynamics 365 introduced the Omni-Channel Engagement Hub with omni-channel functionality, including live cha and SMS texting. Updates were also made to the Microsoft Text Analytics APIs.[7]

Related products[edit]

Microsoft Dynamics includes a set of related products:

  • Microsoft Dynamics Management Reporter. Management Reporter is a financial reporting and analysis application. Its main feature is to create income statements, balance sheet statements, cash flow statements and other financial reports. Reports can be stored in a centralized Report Library along with external supporting files. Security on reports and files may be controlled using Windows Authentication and SQL Server.
  • Microsoft Dynamics for Retail (formerly Microsoft Dynamics RMS, QuickSell 2000 and Dynamics POS)
  • Microsoft Dynamics for Marketing (formerly MDM and MarketingPilot 2012)
  • Microsoft Dynamics Social Listening (formerly Netbreeze 2013)
  • Power Automate, formerly Microsoft Flow, a toolkit similar to IFTTT for implementing business workflow products.
  • Power Automate Desktop, a Robotic process automation software for automating graphical user interfaces (acquired in May 2020) [10]
  • Parature customer engagement software in the customer support and service channels (acquired in January 2014)[11]

Microsoft also sells Sure Step as an implementation methodology for Microsoft Dynamics for its re-sellers to utilize.

In July 2018, at the Microsoft Business Applications Summit, Microsoft announced a new Dynamics 365 AI for Sales application.[12]

See also[edit]


  1. ^ Microsoft Dynamics ERP
  2. ^ "Small Business ERP: Microsoft Dynamics GP, NAV, SL". Microsoft Dynamics. Retrieved 8 September 2014.
  3. ^ "Microsoft Business Solutions: CRM & ERP Enterprise Solutions". Microsoft Dynamics. Retrieved 8 September 2014.
  4. ^ TechNet Wiki: Importance of Microsoft Dynamics ERP for SMBs
  5. ^ "Microsoft Dynamics 365 update is focused on harnessing data". TechCrunch. Retrieved 2021-07-19.
  6. ^ "Microsoft Dynamics 365 April 2019 update: Was that v10?". Retrieved 2021-07-19.
  7. ^ a b c d "Microsofty Dynamics 365 October 2018 Release Notes". Retrieved 2021-07-19.
  8. ^ Foley, Mary Jo. "Microsoft previews what's coming in Dynamics 365 this October". ZDNet. Retrieved 2021-07-19.
  9. ^ "The Microsoft Dynamics 365 Update to 'One Version' and Why You Should Care". HSO Innovation. Retrieved 2021-07-19.
  10. ^ Microsoft acquires Softomotive to expand low-code robotic process automation capabilities in Microsoft Power Automate
  11. ^ Microsoft Acquires Parature For $100M In Deal To Bolster Knowledge Base For Dynamics CRM Platform
  12. ^ Foley, Mary Jo. "Microsoft previews what's coming in Dynamics 365 this October | ZDNet". ZDNet. Retrieved 2018-07-24.

External links[edit]