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|Development status||Active - Existing Customers Only|
|Operating system||Microsoft Windows|
|Type||enterprise resource planning and customer relationship management|
In computing, Microsoft Dynamics is a line of enterprise resource planning (ERP) and customer relationship management (CRM) software applications. Microsoft markets Dynamics applications through a network of reselling partners who provide specialized services. Very few installations take place without the aid of third-party resellers. In its 2013 update, the first since 2009, Microsoft removed the ability of users to access certain features (such as report writing) without the assistance of members of Microsoft's approved reseller network. Microsoft Dynamics forms part of "Microsoft Business Solutions". Dynamics can be used with other Microsoft programs and services, such as SharePoint, Yammer, Office 365, Azure and Outlook. The Microsoft Dynamics focus-industries are retail, services, manufacturing, financial services, and the public sector. Microsoft Dynamics offers services for small, medium, and large businesses.
Microsoft Dynamics ERP comprises a group of enterprise resource planning products aimed at different market segments, ranging from Dynamics GP for SMBs to Dynamics AX geared toward medium to large organizations with multi- language, currency, and legal entity capability. Microsoft Dynamics ERP includes the following primary products:
New Dynamics Suite
- Microsoft Dynamics 365 for Finance and Operations Enterprise Edition (formerly Microsoft Dynamics AX) - ERP and CRM software-as-a-service solution meant for mid-sized and large enterprises. Integrating both Dynamics AX and Dynamics CRM features, consisting of the following modules: for Financials and Operations, for Sales, for Marketing, for Customer Service, for Field Service, for Project Service Automation. Easily connected with Office 365 and PowerBi.
- Microsoft Dynamics 365 for Finance and Operations Business Edition (formerly Microsoft Dynamics NAV) - ERP and CRM software-as-a-service solution meant for small and mid-sized businesses. Integrating both Dynamics NAV and Dynamics CRM features, consisting of the following modules: for Financials and Operations, for Sales, for Marketing. Easily connected with Office 365 and PowerBi.
Original Dynamics Suite
- Microsoft Dynamics NAV (formerly Navision) - Microsoft's main ERP software solution focusing on small and mid-sized businesses helping to manage their financials, supply chain, and people. It features multiple languages and multiple currencies.
- Microsoft Dynamics AX (formerly Axapta) - Microsoft's main ERP software solution used for mid-sized and large enterprises. Multi-language, multi-currency with global business management features for financial, human resources, and operations management as well as additional industry capabilities for retailers, professional service industries, financial service businesses, manufacturers, and public-sector organizations.
- Microsoft Dynamics GP (formerly Great Plains Software) - ERP software for small and mid-sized businesses: helps manage financials, supply chain, and employees. Focuses mostly on the North America market.
- Microsoft Dynamics SL (formerly Solomon) - designed for project-driven organizations. Business management software that supports future business growth.
- Microsoft Dynamics C5 (formerly Concorde C5) - based on Microsoft Dynamics NAV and focuses almost entirely on the Denmark market. Can assist with finance, manufacturing, supply chains, analytics and electronic commerce for small and mid-sized enterprises.
- Microsoft Dynamics CRM - is the customer relationship management solution from Microsoft that provides sales, service, marketing and PSA capabilities. Microsoft sells Microsoft Dynamics CRM separately from the ERP products. CRM is available either as on-premises software or as a software-as-a-service offering called "Microsoft Dynamics 365 for Sales / Customer Service / Field Service / Project Service Automation".
Microsoft Dynamics includes a set of related products:
- Microsoft Dynamics Management Reporter. Management Reporter is a financial reporting and analysis application. Its main feature is to create income statements, balance sheet statements, cash flow statements and other financial reports. Reports can be stored in a centralised Report Library along with external supporting files. Security on reports and files may be controlled using Windows Authentication and SQL Server.
- Microsoft Dynamics for Retail (formerly Microsoft Dynamics RMS and QuickSell 2000)
- Microsoft Dynamics POS (now rolled into Dynamics for Retail)
- Microsoft Dynamics Marketing (formerly MarketingPilot 2012)
- Microsoft Dynamics Social Listening (formerly Netbreeze 2013)
- Microsoft Flow, a toolkit for implementing business workflow solutions.
- Parature customer engagement software in the customer support and service channels (acquired in January 2014)
Microsoft also sells, for additional cost, its Microsoft Dynamics Sure Step, as an implementation methodology for Microsoft Dynamics for its re-sellers to utilize.
- Microsoft Dynamics ERP
- "What's New: Developer and IT Pro Changes for Microsoft Dynamics NAV 2013 R2". Microsoft. Retrieved 2014-01-11.
- "Small Business ERP: Microsoft Dynamics GP, NAV, SL". microsoft.com. Microsoft Dynamics. Retrieved 8 September 2014.
- "Microsoft Business Solutions: CRM & ERP Enterprise Solutions". Microsoft Dynamics. Retrieved 8 September 2014.
- TechNet Wiki: Importance of Microsoft Dynamics ERP for SMBs