Minimalism (technical communication)
Minimalism is about reducing the interference of the information with the user’s sense-making process. It is not about precluding users from ever making mistakes, but about assisting them to improve from the errors they will certainly make. An error, in fact, is the teachable moment that the content can exploit.
Like Robert E. Horn's work on Information Mapping, John Carroll's principles of Minimalism were based in part on cognitive studies and learning research at Harvard and Columbia University, by Jerome Bruner, Jerome Kagan, B.F. Skinner, George A. Miller, and others.
Carroll argued that training materials should be constructed as short task-oriented chunks, not lengthy monolithic user manuals that explain everything in a long narrative fashion.
The historian of technical communication R. John Brockmann points out that task orientation had been enunciated as a principle a decade earlier at IBM by Fred Bethke and others in a report on IBM Publishing Guidelines.
Carroll observed that modern users are often already familiar with much of what is described in the typical long manual. What they need is the information to solve the particular task at hand. They should be encouraged to do them with a minimum of systematic instruction.
Darwin Information Typing Architecture (DITA) is built on Carroll's theories of Minimalism and Horn's theories of Information Mapping.
Good writing means that the message is directly clear to the projected audience. Adopting a minimalist method may appear, in the short-term, to cost more as writers have to cut up and rephrase content into single free-standing chunks. However, in the longer-term there are real cost- saving benefits, particularly in the areas of translation and localization, where often sum is on a ‘per word’ basis. But the greatest advantage for companies is user fulfillment. The less time a customer spends working out how to do something, the more likely they are to purchase again in the future
- IBM Publishing Guidelines (1981)
- Carroll, John M. (1990). The Nurnberg Funnel - Designing Minimalist Instruction for Practical Computer Skill. MIT.
- Carroll, John M. (1998). Minimalism Beyond the Nurnberg Funnel. MIT.
- Hackos, JoAnn T. and Redish, Janice C. (1998). User and Task Analysis for Interface Design. Wiley.
- Brockmann, R. John (1986). Writing Better Computer User Documentation - From Paper to Online. Wiley-Interscience.
- Brockmann, R. John (1998). From Millwrights to Shipwrights to the Twenty-First Century: Explorations in a History of Technical Communication in the United States. Hampton.
- Hackos, JoAnn T. (2006). Information Development: Managing Your Documentation Projects, Portfolio, and People. Wiley.
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