Mobicom Corporation

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MobiCom Corporation
Official logo of MobiCom Corporation.png
Launched 18 March 1996
Slogan What drives you drives us
Country Mongolia
Broadcast area Mongolia
Headquarters

Sambuu street -47, Post office -38

Chingeltei district Ulaanbaatar, Mongolia
Website www.mobicom.mn

MobiCom Corporation (Mongolian: Мобиком Корпораци), Chairman & CEO, Tatsuya Hamada 2016- , is the largest mobile phone operator in Mongolia. It was established as a joint Mongolian-Japanese venture on 18 March 1996, to be the first Mongolian cell phone service. It was founded with the investment from Mongolian Newcom Group, Japanese KDDI Group and Sumitomo Group, and consolidated in KDDI Group since 2016.

The MobiCom Corporation is a world-class information technology and communications services provider that pioneered mobile technology in Mongolia. Since its inception in 1996, MobiCom has played a pivotal role in transforming Mongolia’s economy by providing the telecommunications services and technology that are essential to families and businesses across Mongolia every day.

MobiCom provides half the population of Mongolia with vital information and communications services through 64 branch units, 2,200 dealers, over 500 agents and over 12,000 mobile point of sales operating throughout the country. In 2016, MobiCom introduced first ever self-serving machines (SPOS) in the Mongolian telecommunication sector.

MobiCom is the only Mongolian operator in Mongolia to be ISO certified for Quality Management System and Information Security Management as well as OHSAS 18001. This means that our systems and procedures meet the most rigorous standards under the International Standards Organization. MobiCom became certified for ISO 9001:2008 for Quality Management System Standard in 2011, and was re-certified for another three years in 2014. The company also obtained its ISO 27001:2005 for Information Security Management System Standard in 2012. In 2017, MobiCom Corporation successfully obtained OHSAS 18001 by auditing from TUV[1] Rheinland.

MobiCom customers enjoy international calling service to every countries in the world and easy access to simple roaming options through our partner operators across the world. Our customer also have access to top handset brands. MobiCom is the authorized distributor of global major brand, iPhone, Samsung, Huawei and LG mobile phones in the Mongolian market. As MobiCom is the only authorized dealer operator of Apple MobiCom provides superior service for Apple customers, due to being the only telecoms Operator in Mongolia which has an Apple certified network and a full range of Apple certified devices.

As of June, 2017, Mobicom holds over 43 percent of the mobile service market, with network coverage of 95 percent across the country, the widest range of coverage in Mongolia. It delivers its services through 64 branch units, 2,200 dealers and over 10,000 mobile sales points.

Mobicom introduced first 3G networking in Mongolia, in 2009. In 2015, MobiCom tested first ever 4G-LTE network in Mongolia and successfully introduced its 4G-LTE service – the fastest-world standard in mobile data in May 2016, to meet the growing and evolving communications needs of Mongolian customers. In 2017, 4G-LTE Network was extended in nationwide for the populated area and we are also planning to launch “Carrier Aggregation Service” soon. By this Carrie Aggregation, we can deliver the advanced 4G-LTE service with the maximum 200Mbps data transaction speed. MobiCom network support phones with UMTS 2100, HSDPA 2100, HSUPA 2100 or HSPA 2100 bands.[3]

Services

MobiCom Corporation provides total ICT services to over 1.3 million consumer customers and more than 70 percent of corporates in Mongolia. MobiCom expanded its mobile network to all 450 urban settlement areas across Mongolia, through its 8255 km fiber optic cable and 3500 km radio relay networks.

Mobile services

MobiCom Corporation launched first ever mobile communication service to Mongolian customers in March 1996 with only one service shop and 4 base stations in Ulaanbaatar city, revolutionizing telecommunication services in Mongolia. Now, MobiCom serves nearly half of the population across Mongolia through its 64 service shops, 2200 dealers and more than 12000 point of sales.

MobiCom offers variety of different options and packages to postpaid service including My Mobi, MobiZone, Signature and iPhone.

It also offers MobiCard, Be, Stars prepaid conditions to bring more value to its customers from different customer segments.

In 2015, MobiCom introduced first ever Hybrid package to Mongolian customers, which is a mix of both postpaid and prepaid services.

Handset leasing

As MobiCom is the only official distributor operator of Apple, Samsung, Huawei and LG, it provides variety of manufactory guaranteed smart and feature phones with different leasing conditions to customers.

Manai Internet (4G Wireless Home Broad Band Service)

Based on its high-speed 4G network, MobiCom provides wireless home broadband services to customers in Ulaanbaatar city and all provincial centers.

Home Broad Band Service

Through its own 8255 km fiber optic cable network across Mongolia, MobiNet LLC, consolidated group company of MobiCom, offers ultra-high-speed home broadband services.

IP wholesale

In 2016, MobiCom Networks LLC, consolidated group company of MobiCom, established new IP transit route connecting Europe and Asia. MobiCom Networks LLC provides IP wholesale service to ISPs in Mongolia.

Candy Loyalty Program

In August 2014, MobiCom Corporation introduced Candy loyalty program to bring more value to its customers. Within 3 years of time, Candy became the largest loyalty program in Mongolia, with over 1.2 million customers. Early 2017, Candy loyalty program has been extend to e-money system, which allows all customers to cash in and out and transfer candy e-money among themselves using MobiCom service shops and agents across the country.

Message loan (Micro Loan Service)

In September, 2017, based on Candy e-money system, MobiCom introduced a first ever message loan service to its customers across the country.

Corporate Total ICT solution

MobiCom Corporation provides total ICT solution, including mobile and fixed phone services, leased line, VPN, Mobile Office, Data centers and variety of valued added services to more than 70 percent of corporates in Mongolia.

Based on global expertise of KDDI Group’s, MobiCom established first ever geographical redundant data center in Mongolia.

Corporate Social Responsibility

MobiCom Corporation has been known for its significant projects through its Corporate Social Responsibility programs. Since its establishment the mobile service operator company has invested over 6.5 billion tugriks (USD 2.7 million) in a period of 21 years.

Lunch program

In 2008, the company organized the Lunch program at 12 primary schools in Ulaanbaatar city among 3,334 students. As a result, the students showed a better attendance rate with 0% tardiness as well a significant drop in sickness and a more active participation in academic work. Based on this achievement, the government and the Ministry of Education, Culture and Science implemented the Lunch project across the country for all primary and middle school students.

Mobi Drive program

This project aimed at supporting the education sector, starting in 2010 at 19 schools in Bayanzurkh district of Ulaanbaatar city, 5 schools in Gobi-Altai and Dornogobi provinces each, and one school in Tsogttsetsii, Umnugobi province. MobiCom Corporation set up a workshop room with a digital management and training program as well as portal website while supplying highly advanced desktop and laptop computers and projector along with high-speed internet connections.

Role Model IT school

MobiCom Corporation established an IT model center at Ulaanbaatar city's school number 24. Currently, the school recruits new members from 9-11th grader students through a competitive qualifications process and the members enjoy a wide of technology-related lectures and hands-on practice at the center fully equipped with advanced technological devices that allow the students to use the internet, e-library, and remote lectures.

"UB construction" app

In 2014 MobiCom Corporation worked in collaboration with the Ulaanbaatar city municipality to develop an app that defines the location, direction and distance to construction buildings currently in process. The app was developed with the enriched artificial imagery technology, which allows the users to check the information about the construction permit for building sites currently in process.

Child Helpline 108

MobiCom secured the lives of 7,000 children who were victims of abuse, and fielded hundreds of thousands of calls from children, parents, social workers and others seeking counsel, guidance and support.

Mobicom Corporation has been jointly implementing the “Child Helpline” project with World Vision-Mongolia and the National Authority for Children since June 2014. The helpline is available nationwide providing support to children at risk.

This toll-free helpline receives calls from across the country, 24 hours a day, 7 days a week. Children, parents, teachers and social workers who need support, guidance and counsel can call the number toll-free. Consistent with international standards, calls to the helpline are toll-free, the number is easy to remember and accessible from anywhere in Mongolia.

In 2016, the ITU (link:) named Child Helpline 108 as one of the TOP 4 projects on child and youth protection in the world.

Water access, sanitation and hygiene project

As a result of the WASH project 40,000 children were provided access to clean water and hygienic bathroom facilities in 58 soums of 18 provinces in Mongolia.

Based on the outcomes of the project, 3 Mongolian ministries jointly approved a set of standards for the construction and provision of bathroom facilities in rural kindergartens and secondary schools.

MobiCom partnered with World Vision-Mongolia, and with Aimag and Soum governments and launched the “Water Access, Sanitation and Hygiene Improvement” (W.A.S.H.) project which celebrated its forth year anniversary in 2017.

List of soums:

2014 2015 2016 2017
1 Biger soum of Gobi-Altai aimag Bulgan soum of Arkhangai aimag Tsenkher soum of Arkhangai aimag Deluun soum of Bayan-Ulgii aimag
2 Erdene soum of Gobi-Altai aimag Khairkhan soum of Arkhangai aimag Khotont soum of Arkhangai aimag Tolbo soum of Bayan-Ulgii aimag
3 Tonkhil soum of Gobi-Altai aimag Battsengel soum of Arkhangai aimag Tuvshruulekh soum of Arkhangai aimag Dadal soum of Khentii aimag
4 Erdeneburen soum of Khovd aimag Bogd soum of Bayankhongor aimag Undur-Ulaan soum of Arkhangai aimag Darkhan soum of Khentii aimag
5 Chandmani soum of Khovd aimag Bumbugur soum of Bayankhongor aimag Ider soum of Zavkhan aimag Ikhtamir soum of Arkhangai aimag
6 Durgun soum of Khovd aimag Jinst soum of Bayankhongor aimag Ulaankhus soum of Bayan-Ulgii aimag Ulziit soum of Arkhangai aimag
7 Selenge soum of Bulgan aimag Delger soum of Gobi-Altai aimag Erdenemandal soum of Arkhangai aimag
8 Tsogt soum of Gobi-Altai aimag Murun soum of Khuvsgul aimag Taishir soum of Gobi-Altai aimag
9 Khukh-Morit soum of Gobi-Altai aimag Bayan-Adarga soum of Khentii aimag Khaliun soum of Gobi-Altai aimag
10 Zuunbayan-Ulaan soum of Uvurkhangai aimag Khurkh village of Khentii aimag Yesunbulag soum of Gobi-Altai aimag
11 Bat-Ulzii soum of Uvurkhangai aimag Erdenedalai soum of Dundgobi aimag Khuld soum of Dundgobi aimag
12 Ikh-Uul soum of Zavkhan aimag Center of Dundgobi aimag Khishig-Undur soum of Bulgan aimag
13 Numrug soum of Zavkhan aimag Argalant soum of Tuv aimag Rashaant soum of Bulgan aimag
14 Zavkhan-Mandal soum of Zavkhan aimag Jargalant soum of Khuvsgul aimag
15 Bayanmunkh soum of Khentii aimag Tumurbulag soum of Khuvsgul aimag
16 Umnudelger soum of Khentii aimag Umnugobi soum of Uvs aimag
17 Undurkhangai soum of Uvs aimag
18 Erdenetsagaan soum of Sukhbaatar aimag
19 Mandal soum of Selenge aimag
20 Altanshiree soum of Dornogobi aimag
21 Darvi soum of Khovd aimag
22 Bayantsagaan soum of Bayankhongor aimag
23 Shiluustei soum of Zavkhan aimag

MobiCom donates fire-fighting equipment to NEMA

Mobicom Corporation takes corporate social responsibility seriously and is committed to protecting Mongolia’s natural heritage, which includes raising public awareness, and enhancing disaster prevention and preparedness. MobiCom has a long history of supporting the National Emergency Management Agency and its local branches, previously donating satellite communications equipment and spearheading public awareness campaigns. In 2015 and 2017, MobiCom donated 125 wild fire extinguisher equipment to NEMA.

Support to Children Living at Ulaan Chuluut Waste Centre

The 250 families who live at the Ulaan Chuluut waste dump make ends meet by sifting through debris and collecting recyclable waste, which they hope to sell. While parents eke out a living, children either stay at home unattended, or they toil at their parents’ side, searching for anything of value.

Inspired by the plight of these children, Mobicom donated MNT 26 million to the Veloo Foundation to support the children living at the Ulaan Chuluut waste centre, further upholding Mobicom’s commitment to corporate social responsibility and community well-being.

In conjunction with the support provided through the Veloo Foundation, Mobicom also provided a grant of MNT 80 million to State-Honored Actress I.Odonchimeg to finance additional educational projects.

Strengthening partnerships for child-focused corporate social responsibility

UNICEF Mongolia and MobiCom Corporation, signed a memorandum of understanding, which represents a major step towards strengthening partnerships with private sector to advance child-focused corporate social responsibility (CSR) in Mongolia.

Within the scope of the MoU, UNICEF and MobiCom Corporation also pledge to work together in a critical area related to the information technology industry – child online protection – through awareness raising and on-going action-oriented assessments of the opportunities and risks for children in the online world, in accordance with the International Telecommunication Union (ITU) and UNICEF Guidelines for Industry on Child Online Protection.

MobiCom and its partners has already started taking real actions to save the Mazaalai Bear

In 2016, MobiCom Corporation in cooperation with the Ministry of Nature, Environment, Green Development and Tousim, Biological Institute of Mongolian Science Academy, Information and Research Institute of Meteorology, Hydrology and Environment, Great Gobi Administration, London Zoology Institute as well as the Governor’s Office of Gobi-Altai Aimag has launched a most comprehensive project to save the most endangered breed of bear in the world the Mazaalai Bear, which only lives in Mongolian gobi desert.

Together, we have completed following actions to protect the bears:

  1. Installing motion detective cameras: Working with Professor Harry Reynolds, the President of Gobi Bear Fund, Professor Amgalan Luvsanjambaa from the Mongolian Science Academy and the London Zoological Institute we have installed 23 motion detective cameras in the area.
  2. 2. Our team has also installed one GPS collars to a healthy female Mazaalai bears to track their latest movements, providing critical data needed to conserve this endangered species.
  3. Working with the State Meteorological Station; the Ministry of NEGDT; the Great Gobi Administration and; the Governor’s office of the Gobi Altai Province, we are also increasing the amount of precipitation in the Great Gobi area by producing artificial rain.
  4. To maintain the rain and snow water flow in the Great Gobi Area, we are also creating new water holes that will serve not only Mazaalai bears, but also other rare animals in the Gobi.
  5. MobiCom will also supply extra food for the bears to feed on during spring and autumn, so they have enough nutrition to survive the harsh winter.

Awards

  • MobiCom has been recognized as one of the Top 100 businesses by the Mongolian Chamber of Commerce and Industry since 2001, traditionally ranking within the top 10.
  • MobiCom has been ranked the “Leading Taxpayer” and “Best Taxpayer” annually by the Government
  • “Socially Responsible Investor Award”
  • “Good Corporate Governance Implementer Award”
  • “Leading Investor Award”
  • “CACCI Golden Award” by the Asia-Pacific Chambers of Commerce and Industry (CACCI)
  • ‘Corporate social responsibility leader’ award
  • “Leading IT Operator”
  • “Top Children’s Charity”
  • “Business Excellency” Award
  • “Best Service Organization”
  • “Service Excellence” award of the Asian Productivity Organization
  • “National productivity award” by President of Mongolia
  • “Customer Relationship Management Best Practice Awards 2008” by the Japanese CRM Association
  • Bloomberg TV Awards 2015 “Company of the Year”

References[edit]

  1. ^ Rheinland, TÜV. "TÜV Rheinland - Home | US | TÜV Rheinland". www.tuv.com. Retrieved 2017-10-10. 

External links[edit]