Dentistry provided by the National Health Service (NHS) in the United Kingdom was originally intended to ensure that dental treatment is available to the whole population. However, for dentistry it has been limited centrally for some time, struggling to even see 55% of the population in a one-year period. Unlike medical care, charges are made to most people. In England, a new but experimental target system of UDAs was imposed by government on 1 April 2006, but by 2008 the Parliamentary Health Select Committee investigation found the UDAs were unfit for purpose. Dentists act as private contractors to the NHS, which, simply put, means the dentists buy the building and equip the surgery, hire all the staff and pay all of the running costs including wages, materials and insurances, to provide an NHS dental service.
Scope of the service
According to NHS Choices "All the treatment that your dentist believes is necessary to achieve and maintain good oral health is available on the NHS. This means that the NHS provides any treatment you need to keep your mouth, teeth and gums healthy and free of pain". This includes if clinically necessary: dentures, crowns and bridges, orthodontistry, root canal treatment, scaling and polishing, white fillings, Implants, Emergency Dental Treatments, Children Treatments.
Many dentists who provide NHS services also offer additional services, such as hygienists, for payment. A dentist is allowed to refuse to provide treatment under the NHS and then offer to perform the same treatment privately. However, this practice is far from clear cut.
A revised contract is under discussion in 2013 with greater emphasis on oral health and quality indicators. The British Dental Association is keen to see reform, having campaigned vigorously against the "flawed, target-driven arrangements" introduced in 2006 that are currently in place.
Following the government's introduction of a new contract in April 2006, NHS dentistry is not as widely available as it once was, with 900,000 fewer patients seeing an NHS dentist in 2008 and 300,000 losing their NHS dentist in a single month. This has forced many patients to pay much higher sums for private treatment, and has been criticised by the British Dental Association as having "failed to improve access to care for patients and failed to allow dentists to provide the modern, preventive care they want to deliver".
Ben Bradshaw when Minister for Health was questioned on Radio 4 in 2007 about the shortfall in NHS dentistry leading to patients unable to access NHS dentists and even resorting to pulling their own teeth out. He suggested that those needing urgent treatment should go to see their GP, prompting the British Medical Association to observe that a General Practitioner was no substitute for a qualified dentist.
There are repeated stories of shortage of NHS dental services, especially in remote areas such as Skye and Cornwall. Lack of access to emergency dentistry is often seen as contributing to overcrowding in hospital accident & emergency departments. In May 2007, there was a backlog of 14,000 people unable to register with an NHS dentist in Cornwall. Waiting times for routine appointments were up to eighteen months.
In October 2018 the chairman of general dental practice at the British Dental Association claimed that there was a hostile environment for dental patients. 380,000 patients a year with dental problems were approaching general practitioners, who were not equipped to help. Accessible public-facing information on where to seek care for dental problems was required.
Initially NHS dentistry was free at the time of use but charges to patients were introduced in 1951 and have been increased from time to time. Charges vary in different countries of the UK.
- Band 1 course of treatment – £21.60 in England, £13.50 in Wales; covers an examination, diagnosis (including X-rays), advice on how to prevent future problems, a scale and polish if needed, and application of fluoride varnish or fissure sealant. Band 1 also covers emergency care such as stopping bleeding, trauma, teeth knocked out, severe pain or swelling, even if more than one visit is required.
- Band 2 course of treatment – £59.10 in England (Wales: £43.00) covers everything listed in Band 1, plus fillings, root canal work or removal of teeth.
- Band 3 course of treatment – £256.50 (Wales: £185.00) covers everything listed in Bands 1 and 2, plus crowns, dentures and bridges.
It was announced in March 2016 that charges in England would rise by 5% in April 2016 and a further 5% in April 2017. The British Dental Association complained: "This unprecedented hike in dental charges will only serve to discourage the patients that are most in need of care."
Dentists are paid in "Units of Dental Activity". Typical values for UDAs are £20-35, and they are paid 1 UDA for a band 1 course of treatment, 3 for a band 2 course of treatment, and 12 for a band 3 course of treatment. Patient charges are deducted from these values. For many treatments, the rate of pay is below the cost of providing the treatment to a modern standard, and as a result, many dentists will refer patients for any unprofitable services.
In Scotland and Northern Ireland, the system works differently and relies upon a mix of capitation payments alongside Item of Service charges. An examination in Scotland is free of charge to the patient, but pays the dentist £8.10. For most other items of treatment, the patient charge is set at 80% of the total fee. The fees paid are approximately one third to one half of what they were in 1948, once adjusted for inflation.
Some groups of people are exempt for charges for dental treatment:
- children under 18,
- people under 19 and in full-time education,
- people who get some Means-tested benefits,
- women who are pregnant or have had a baby in the previous 12 months and have a valid maternity exemption certificate (MatEx) when they start a course of treatment
- People in custody
- people who have an HC2 full help certificate entitling them to free dental and other NHS treatment under the NHS Low Income Scheme.
- An HC3 limited help certificate reduces payment required, without full exemption. A patient is only required to pay three times the amount their income exceeds the free treatment level. All charges paid within a three-week period are added together and count as one charge.
From 2013 to 2015, 632 patients in Oldham who were in receipt of Universal Credit and therefore entitled to free prescriptions were issued with penalty charge notices, totalling £71,000, because the NHS forms had not been updated to reflect the introduction of Universal Credit. Patients with learning difficulties and with dementia have been issued with penalties because they made honest mistakes ticking the wrong box in complex forms. This has caused stress for the patients and extra work for the dentists trying to sort out the problem. 90% of fines are overturned on appeal. Poor people are deterred from seeking dental care that they need because they fear being fined. Dental visits by poor people fell 23% during the four years to 2018.
School dental services provided by local authorities developed slowly after 1907 when the first service of this kind was set up in Cambridge. The Royal Commission on the National Health Service in 1979 reported that local authorities had a statutory duty to make comprehensive dental treatment available to pupils since 1953, but undermanning had prevented the school dental service from delivering it. In 1968 37% of the population of England and Wales over the age of 16 had no natural teeth. In Scotland 44% of the population over 15 in 1972 had none.
There were about 14,000 general dental practitioners doing NHS work in the UK in 1977, employing about 20,000 dental surgery assistants, and 1145 dental hygienists. 46% of adults with some of their own teeth in England and Wales regularly attended a dentist in 1978 compared with 40% in 1968. In 1979 there were about 400 dental consultants in hospital services, mostly based in the 17 undergraduate dental hospitals and one post-graduate institute.
At the inception of the NHS in 1948 there were 3 branches of dental service, and these 3 branches still exist today, although the organisation of services in England has changed much more than in the rest of the UK:
- A local health authority dental service which provided dental inspection and treatment to school children, pre-school children and to pregnant women and mothers of infants under one year old, but is now chiefly Special needs dentistry. These were transferred to the NHS in the 1974 reorganisation. These services employed the whole-time equivalent of about 1,980 dental officers, assisted by 370 dental auxiliaries, 2,900 dental surgery assistants, 70 hygienists and 140 dental technicians in the UK in 1977. They were repeatedly reorganised, like other community services. Most were run by Primary Care Trusts until they were abolished in April 2013.
- A general practitioner service. Proposals for whole time salaried service at health centres came to nothing and almost all General Dental Practitioners are in private practice. Contracts were originally held by Local Executive Councils, and then by their successors Family Practitioner Committees, Family Health Services Authorities and Primary Care Trusts. They are now held by NHS England
- A hospital dental service, with access to specialist maxillo-facial and oral surgeons. Managed originally by Regional Health Authorities they became part of NHS Trusts, mostly in teaching hospitals.
The contract between the NHS and dentists determines what work is provided for under the NHS, payments to dentists, and charges to patients. The contract has been revised several times, covering more than just charges and prices. A contract introduced in 2006 was said by the British Dental Association in 2016 to be not fit for purpose, rewarding dentists for meeting government targets for treatment and repair, but not for improving patients' oral health.
In June 2015 The consumer group Which? contacted 500 dental surgeries listed on the official NHS Choices website and found that 31% of them were refusing to take on any new NHS patients. They called for the Competition and Markets Authority to intervene to ensure dentists were complying with rules. The British Dental Health Foundation. HealthWatch England said that in some parts of England only a fifth of surgeries were accepting new NHS patients. The chair of the British Dental Association, said the “byzantine system” had failed dentists and patients.
The BDA said that the 2006 contract did not meet its purpose of improving access to NHS dentistry and concentrating on prevention, and had been criticised by patient groups, government, the Health Select Committee and the Chief Dental Officers for England and Wales.
In January 2016, more than 400 dentists signed a letter arguing that the NHS dental system in England is unfit for purpose and are whistleblowing publicly, to warn and expose the centralised failings to develop a proper national dental health and prevention strategy.
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