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Navient Corporation
Navient Corp.
FormerlySallie Mae
IndustryFinancial services
FoundedApril 30, 2014
HeadquartersWilmington, Delaware, U.S.
Key people
  • John (Jack) F. Remondi (President and CEO)
  • John Kane (Chief Operating Officer)
  • Joe Fisher (Chief Financial Officer)
  • Kelly Christiano (EVP,Consumer Lending)
  • Andy Beamon (Chief Business Development Officer)
  • Steve Hauber (Chief Risk Officer)
  • Mike Maier(Chief Information Officer)
  • Patricia Christel (Chief of Staff)
  • Jerry Maher (Senior Vice President)
RevenueIncrease $5.18 billion (2017)
Total assets$146.4 billion (2015)[1]
Number of employees
6,700[2] (2017)

Navient is a U.S. corporation based in Wilmington, Delaware, whose operations include servicing and collecting student loans. Managing nearly $300 billion in student loans for more than 12 million debtors, the company was formed in 2014 by the split of Sallie Mae into two distinct entities: Sallie Mae Bank and Navient. Navient employs 6,000 individuals at offices across the U.S.[3] As of 2018, Navient services 25% of student loans in the United States.[4]


Navient was established in 1973 as a Government-Sponsored Enterprise (GSE) called Student Loan Marketing Association (nicknamed Sallie Mae). The company was created by Congress to support the student loan program established by the Higher Education Act of 1965.

In 2004, Sallie Mae’s GSE charter dissolved and it became a private-sector company with an independent board.[5]

The U.S. Department of Education selected Sallie Mae in 2009 to service federal loans on its behalf.[6]

In 2010, Congress passed the Health Care and Education Reconciliation Act of 2010, which eliminated the federally guaranteed loan program known as Federal Family Education Loan Program (FFELP), under which banks and companies like Sallie Mae made loans to college students backed by a federal guarantee. As a result, effective July 1, 2010, all federal loans were originated directly by the U.S. Department of Education.

The company announced in 2013 its plans to separate into two publicly traded companies[7] – an education loan management business to be launched with a new name – Navient – and a consumer banking business, which retained the name Sallie Mae.[8] The spin-off was completed on April 30, 2014.

In 2015, Navient attracted recognition from 2020 Women on Boards,[9] the Women's Forum of New York, and the New York Stock Exchange Governance Services for gender diversity on its board of directors.[10]

The company acquired asset recovery and business process outsourcing firm, Gila LLC,[11] and health care payments firm Xtend Healthcare.[12]

In 2021, student loan borrowers filed a lawsuit against Navient in order to force them into bankruptcy.[13] On September 28, 2021, Navient announced that they planned to cease servicing federal student loans. If approved by the Department of Education, outstanding federal loans and select personnel would be transferred to Maximus.[14][15]

Corporate and financial[edit]

Navient trades on the Nasdaq stock exchange under the ticker symbol NAVI.[16] Navient holds the largest portfolio of education loans insurance or guaranteed under the Federal Family Education Loan Program, as well as the largest portfolio of Private Education Loans.[17] Navient funds most of its operation by manufacturing student loan asset-backed securities:[18] bundling loans and selling them to investors as financial instruments.[19] The SLABS are graded by bond-rating agencies such as Moody's Investor Services and Fitch Ratings.[20] The value of SLABS have been reduced as more students choose income-based repayment plans.[21]

As of June 2016, a majority of the SLAB tranches continue to be downgraded.[22]

In 2014, Moody's downgraded Navient's senior unsecured debt and corporate family ratings to Ba3 because of loss of earnings, cash flow, equity, and high leverage.[23]

Jack Remondi is the CEO of Navient and has written[24] and spoken about recommendations to improve the student loan program.

Lawsuits, investigations, settlements, and controversies[edit]

In August 2015, the Consumer Financial Protection Bureau, which has been investigating the company for nearly two years, sent Navient a letter telling its executives that the agency's enforcement staff had found enough evidence to indicate the company violated consumer protection laws.[25]

On May 28, 2015, the United States Department of Justice announced that nearly 78,000 military service members would begin receiving $60 million in compensation for being charged excess interest on their student loans by Navient.[26]

On March 14, 2016, Senator Elizabeth Warren gave a speech in Congress qualifying Navient's service and subsequent contract award by the Department of Education as "an outrageous fiasco".[27] Warren recommended "a total reform of student loan servicing to make sure that nothing as the Navient disaster ever happens again".[27][28]

In June 2016, stockholders filed a class action lawsuit against Navient. The plaintiffs included Chicago police officers and retired city employees in Providence, Rhode Island.[29]

On July 5, 2016, Guy Micciche filed a complaint against Navient in U.S. District Court alleging that the debt collector contacted the plaintiff, several times, on his cellular phone using an automated dialing system. In the complaints, the plaintiff alleged that he told Navient to stop calling him, but that the company persisted.[30]

On January 18, 2017 the CFPB, along with the Attorneys General of Illinois, Pennsylvania, and Washington,[31] filed a complaint against Navient in the United States District Court for the Middle District of Pennsylvania alleging violations of the Fair Credit Reporting Act and Fair Debt Collection Act.[32] It alleged that Navient "systematically and illegally [failed] borrowers at every stage of repayment" with "abusive interest charges, hurting disabled military veterans by making inaccurate reports to credit companies about them and making repayments harder than necessary."[4] According to the court filing,

  • "Navient has failed to perform its core duties in the servicing of student loans, violating Federal consumer financial laws....
  • "Navient systematically deterred numerous borrowers from obtaining access to some or all of the benefits and protections associated with these plans [plans limiting repayment based on income]. Despite assuring borrowers that it would help them find the right repayment option for their circumstances, Navient steered these borrowers experiencing financial hardship that was not short-term or temporary into costly payment relief designed for borrowers experiencing short-term financial problems, before or instead of affordable long-term repayment options that were more beneficial to them in light of their financial situation.
  • "For borrowers who did enroll in long-term repayment plans, Navient failed to disclose the annual deadline to renew those plans, misrepresented the consequences of non-renewal, and obscured its renewal notice to borrowers who were due for renewal. As a result, the affordable payment amount expired for hundreds of thousands of borrowers, resulting in an immediate increase in their monthly payment and other financial harm.
  • "Navient also misreported information to consumer reporting agencies about thousands of borrowers who were totally and permanently disabled, including veterans whose total and permanent disability was connected to their military service, by making it appear as if those borrowers had defaulted on their student loans when they had not, damaging their credit; misrepresented one of its requirements for borrowers to release their cosigner from their private student loan, thereby denying or delaying access to an important feature on many cosigned private loans that relieves a cosigner of responsibility for the loan once the borrower meets certain eligibility criteria; and repeated the same errors in processing federal and private student loan borrowers’ payments month after month, even after borrowers complained to Navient about those errors."[33]

The company released a public statement[34] and fact sheet[31] denying the allegations and calling them politically motivated and harmful to borrowers.

Since at least 2011, up to 2017, "tens of thousands" of complaints were filed against Navient.[33] In 2017, 6,708 federal complaints were filed about the company, in addition to 4,185 private complaints – more than any other student loan lender.[4]

In 2018, it was revealed that Navient had attempted to collect loans from co-signers after a student's accidental death.[4]

Navient was also sued by the American Federation of Teachers (AFT) for allegedly failing to divert teachers into public forgiveness plans.[35]

Former Attorney General of Louisiana Charles C. Foti, Jr. and the law firm of Kahn Swick & Foti announced that they had started investigating Navient. The investigation is focusing on whether Navient’s officers and/or directors breached their fiduciary duties to Navient’s shareholders or otherwise violated state or federal laws.[36]

In 2019, Navient's lending practices were the subject of an episode of Michael Lewis's "Against the Rules" podcast.[37]

In 2021, it was reported that the US Department of Education had ordered Navient to pay $22.3 million in a decades old scandal involving Navient's former parent company, Sallie Mae. The company was accused of overcharging the US government.[38]

In 2022, Navient entered into a $1.85 billion settlement over accusations that it had misled borrowers into costly repayment plans and predatory loans. The settlement spanned 39 states and the District of Columbia and included $1.7 billion in loan cancellations and $95 million in payouts.[39] As of January 2022, the settlement is pending court approval.

Student Loan Justice has fought Navient by calling for bankruptcy laws to again include student loan debt.[40][41]


  • Duncan Solutions
  • Municipal Services Bureau (MSB)
  • Navient BPO (Business Process Outsourcing)
  • Navient Portfolio Management
  • Pioneer Credit Recovery, Inc.
  • Xtend Healthcare

See also[edit]


  1. ^ "The World's Biggest Public Companies". Forbes.
  2. ^ "Navient". Fortune. Retrieved January 8, 2019.
  3. ^ Christel, Patricia Nash; Lavoie, Nikki (May 1, 2014). "Navient celebrates launch as new leader in loan servicing and asset recovery, dedicated to helping customers navigate the path to financial success" (Press release). Navient.
  4. ^ a b c d Chalabi, Mona (August 1, 2018). "Deceased and still in debt: the student loans that don't get forgiven". The Guardian.
  5. ^ "Lessons Learned From The Privatization of Sallie Mae" (PDF). U.S. Department of Treasury.
  6. ^ Babyak, Stephanie; Glickman, Jane. "U.S. Department of Education Expands Its Student Loan Servicing Capacity". U.S. Department of Education. Retrieved June 17, 2009.
  7. ^ Weise, Karen (May 29, 2013). "Why Sallie Mae Is Splitting in Two". Bloomberg.
  8. ^ "Sallie Mae Splits In Two, Names New Loan Servicing Unit 'Navient'". Inside Higher Education. February 26, 2014. Retrieved March 25, 2019.
  9. ^ "Boardroom Gender Diversity Directory". 2020 Women on Boards. Archived from the original on May 10, 2017.
  10. ^ Goss, Scott (June 23, 2015). "Navient earns award for diverse governing board". delawareonline. The News Journal. Retrieved March 25, 2019.
  11. ^ "Navient Buys Gila, Boosts Asset Recovery Services - Analyst Blog". Zacks' Equity Research. March 1, 2015. Retrieved March 25, 2019.
  12. ^ Pallardy, Carrie (October 22, 2015). "Navient acquires Xtend Healthcare, RelayHealth process $25B in ICD-10 claims & more – 4 RCM company key notes". Retrieved March 25, 2019.
  13. ^ Gillett, M. Tyler. "Student loan borrowers seek to force Navient into insolvency". Jurist. Retrieved July 19, 2021.
  14. ^ Stratford, Michael (September 28, 2021). "Education Department negotiates Navient's exit from federal student loan program". POLITICO. Retrieved September 29, 2021.
  15. ^ "Navient, Maximus Announce Proposal to Transfer Federal Student Loan Servicing Contract, Pending Government Approval | Navient Corporation". Navient. September 28, 2021. Retrieved September 29, 2021.
  16. ^ "Navient Corporation Dividend Date & History". Retrieved March 25, 2019.
  17. ^ "Form 10-K Navient Corporate 2015" (PDF). Navient.
  18. ^ "SLABS: How to make money off someone else's private student loan". July 19, 2015. Retrieved July 13, 2016.
  19. ^ "Stressed Out: Will Navient Cause the Student Debt Bubble to Pop?". Retrieved July 13, 2016.
  20. ^ "Hedge Funds Smell Blood in the Student Debt Market". Retrieved July 13, 2016.
  21. ^ "Moody's: Slowing FFELP repayment rates pose limited risk for Navient and Nelnet". August 19, 2015. Retrieved July 13, 2016.
  22. ^ "Moody's announces rating actions on student loan ABS backed by FFELP student loans following the update of its rating methodology". June 14, 2016. Retrieved July 13, 2016.
  23. ^ "Moody's concludes review of SLM Corp". April 30, 2014. Retrieved July 13, 2016.
  24. ^ Remondi, Jack (October 6, 2015). "Smarter student loans: A game plan". Politico. Retrieved August 1, 2018.
  25. ^ Nasiripour, Shahien (August 25, 2015). "CFPB Considers Suing Student Loan Giant Navient For Cheating Borrowers". Huffington Post. Retrieved March 25, 2019.
  26. ^ "Details of the Sallie Mae SCRA Settlement With the U.S. Department of Justice". May 14, 2015. Retrieved July 13, 2016.
  27. ^ a b Sen. Elizabeth Warren – Student Loan Servicing Fundamentals, March 14, 2016
  28. ^ "Student loan forgiveness: Biden promise to forgive $10,000 in debt remains unfulfilled". Yahoo. Retrieved July 15, 2021.
  29. ^ "Navient faces lawsuit after Clinton critique". delawareonline. Retrieved July 13, 2016.
  30. ^ Torres, Louie. "Man claims debt collector violated law with calls". Retrieved July 13, 2016.
  31. ^ a b "Fact Sheet on Legal Actions" (PDF). Retrieved January 18, 2017.
  32. ^ "Case 3:17-cv-00101-RDM Document 1 Filed 01/18/17" (PDF). Retrieved January 18, 2017.
  33. ^ a b "Consumer Financial Protection Bureau, Plaintiff, v. Navient Corporation; Navient Solutions, Inc.; and Pioneer Credit Recovery, Inc., Defendants" (PDF). United States District Court for the Middle District of Pennsylvania. January 18, 2017. Retrieved August 1, 2018.
  34. ^ "Navient rejects CFPB ultimatum to settle by Inauguration Day or be sued". Archived from the original on January 25, 2017. Retrieved January 18, 2017.
  35. ^ Nova, Annie (October 3, 2018). "Members of the American Federation of Teachers sue Navient". Retrieved March 25, 2019.
  36. ^ "NAVIENT INVESTIGATION INITIATED by Former Louisiana Attorney General: Kahn Swick & Foti, LLC Investigates the Officers and Directors of Navient Corporation – NAVI". Seeking Alpha. Retrieved March 25, 2019.
  37. ^ "The Seven Minute Rule - Against the Rules with Michael Lewis". Retrieved April 9, 2019.
  38. ^ Cowley, Stacy (February 2, 2021). "Navient, a student loan company, is ordered to repay $22 million to the government". The New York Times. ISSN 0362-4331. Retrieved February 24, 2021.
  39. ^ Douglas-Gabriel, Danielle (January 13, 2022). "Navient reaches $1.85 billion settlement over student loan practices". The Washington Post. Retrieved January 14, 2022.
  40. ^ Reilly, Peter J. "Interview With Student Loan Activist Alan Collinge On Bankruptcy Protection". Retrieved July 13, 2016.
  41. ^ Glater, Jonathan D. (August 23, 2008). "That Student Loan, So Hard to Shake". The New York Times. ISSN 0362-4331. Retrieved July 13, 2016.

External links[edit]