Navitaire

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Navitaire
Privately held subsidiary
Industry Travel Technology
Founded

1993 (as PRA Solutions LLC)

2001 as Navitaire LLC
Headquarters Minneapolis, Minnesota
Area served
Worldwide
Key people
David P. Evans
(Managing Director)
Services Travel Technology Solutions
Parent Accenture
Website www.navitaire.com

Navitaire LLC is a transportation industry technology services subsidiary of multinational management consulting, technology services, and outsourcing company Accenture. Navitaire primarily offers systems for passenger reservations, travel commerce, ancillary revenue and merchandising, as well as revenue accounting and revenue management to airlines and rail companies.

Overview[edit]

Navitaire is a subsidiary of Accenture that provides technology services to the airline and rail industries.[1][2] Its headquarters are in Minneapolis and it operates offices in London, Manila, Salt Lake City, and Sydney.[3] It has data centers in Minneapolis, Salt Lake City, and Sydney.[4] David Evans has held the role of global managing director of Navitaire since 2013.[5] Navitaire has approximately 60 clients and 750 employees.[3][6] The company typically works with low-cost carriers (LCC) and hybrid airlines[7][8] and is the leading passenger service system provider for the LCC market.[9][10] As of 2014, Navitaire serves 43% of the top 100 LCCs, and 47% of the top 30 LCCs as measured by seats sold per week.[10] Clients include airlines Wizz Air,[11] Jetstar,[12] Spirit Airlines,[6] HK Express,[13] and Volaris.[14] The company also works with railway company SNCF and its subsidiary iDGTV.[1][15]

History[edit]

Navitaire was founded as PRA Solutions in 1993 by Accenture.[2] As PRA Solutions, Navitaire initially provided airline revenue accounting software and revenue protection software for airlines.[4][3] The company then moved into developing a direct-distribution platform to book airline reservations through a solution called via World Network, an alternative to the global distribution system traditionally used by travel agents to sell airline flights.[3][16] In 2000, PRA Solutions purchased the Open Skies reservation system from Hewlett Packard. The following year, in 2001, PRA Solutions changed its name to Navitaire.[4][3] Navitaire continued to invest in the Open Skies platform to add new capabilities. For example, in 2002, Navitaire implemented codeshare technology for Virgin Blue, and the company later introduced multi-city bookings at the request of Jetstar.[17] Following Hewlett Packard's announcement in 2001 of its plans to discontinue support for the HP3000 hardware that the Open Skies system operated on, Navitaire began developing its replacement reservation system called New Skies.[18][8][19] The company began converting clients to the new system in 2005.[20]

Products and services[edit]

Navitaire's passenger service system is New Skies, which was introduced in 2005[20] and gradually replaced the company's previous system, Open Skies. New Skies introduced features including a low fare finder and multi-city bookings.[21][22] The system provides reservations via the Internet, call centers, and through global distribution systems (GDS) using a ticketless model as well as enabling e-ticketing.[23][22] New Skies also allows integration with other travel services such as travel insurance and car rental, as well as codeshare agreements with other airlines.[2] As of 2010, Navitaire had 80 such codeshare connections to partner airlines, as well as nine GDS connections.[22][24] Other features of New Skies include real-time reporting and customer recognition capabilities, as well as the ability for passengers to choose their seat through "intelligent seating."[24] Navitaire offers additional products and services including Travel Commerce, a platform to aid in ancillary revenue generation and a loyalty system. In addition to these, the company offers real-time reporting, revenue accounting software and revenue management.[22][2] The company also provides a reservations management system for railways called Navitaire Rail, which facilitates multi-channel distribution sales and station check-ins for rail carriers.[1]

Awards[edit]

In October 2010, Navitaire was awarded for Best Sales and Distribution Innovation at the 4th Annual Budgies World Low Cost Airlines Awards.[25] The company was awarded Innovation of the Year in the category of Ancillary Revenue & Merchandising at Airline Information's 2013 Mega Awards,[26] after being named a runner-up in the Ancillary Revenue & Merchandising - Most Innovative Technology category at the Mega Awards event held in November 2012.[27] In December 2013, Navitaire received a Tekne Award from Minnesota High Tech Association for its ticketless system and other services.[28]

References[edit]

  1. ^ a b c "Accenture and SNCF deliver passenger focused systems for Italy’s NTV". ITS International. 15 April 2013. Retrieved 12 September 2014. 
  2. ^ a b c d "Company Overview of Navitaire LLC". Bloomberg Businessweek. Retrieved 9 September 2014. 
  3. ^ a b c d e "Navitaire". centreforaviation.com. CAPA centre for aviation. Retrieved 12 September 2014. 
  4. ^ a b c "PRA Solutions takes to the Open Skies". MyCustomer. 13 December 2000. Retrieved 12 September 2014. 
  5. ^ "Who's Where". Aviation Week. 25 November 2013. Retrieved 12 September 2014. 
  6. ^ a b "Power outage bottlenecks ticketing systems for some airlines, delays flights". CNN. 18 September 2013. Retrieved 12 September 2014. 
  7. ^ Martin Cowen (21 May 2013). "Analysis: Why low-cost carriers are looking towards GDSs". Flightglobal. Retrieved 12 September 2014. 
  8. ^ a b Mark Pilling (18 February 2008). "Airline reservations systems: can IT deliver?". Flightglobal. Retrieved 12 September 2014. 
  9. ^ Schaal, Hanna; Delicostea, Bogdan; Trubbach, Niels; Jäger, Thomas (2013). LCCs using GDSs and codeshares: A study on the increasing complexity of the LCC business model (PDF) (Report). Prologis & ch-aviation. p. 9. Retrieved 27 October 2014. 
  10. ^ a b "Airline distribution:Transparency and commoditisation, technology and convergence". Airline Leader. June 2014. Retrieved 27 October 2014. 
  11. ^ "Wizz Air, Central and Eastern Europe's Largest Low Cost Airline, Renews Agreement with Navitaire". Journal of Transportation. 21 August 2010. Retrieved 12 September 2014. 
  12. ^ "Jetstar Airways renews outsourcing agreement with Navitaire". Airline Industry Information. 10 May 2006. Retrieved 12 September 2014. 
  13. ^ "HK Express expects Navitaire cutover to boost ancillary revenue to 17%-20%". CAPA centre for aviation. 16 October 2014. Retrieved 5 November 2014. 
  14. ^ Lori Ranson (1 March 2014). "Volaris banks on new ancillary revenue scheme". Runway Girl Network. Retrieved 27 October 2014. 
  15. ^ Antoine Hook (7 July 2009). "Antoine Fontanel". Journal du Net. Retrieved 12 September 2014. 
  16. ^ Jay Campbell (9 June 2003). "ARC Finds New Ground: Enabling Global Dist. System Bypass, ARC Eyes Data". Business Travel News. Retrieved 12 September 2014. 
  17. ^ Brendan Sobie (21 August 2007). "Low-cost alliances: never say never". Flightglobal. Retrieved 12 September 2014. 
  18. ^ "Navitaire:Mission-Critical Airline Reservation System deployed on SQL Server 2005". microsoft.com. Microsoft. November 2, 2006. Retrieved 12 September 2014. 
  19. ^ Stephen Shankland (13 November 2001). "HP to kill older 3000 server line". CNET. Retrieved 27 October 2014. 
  20. ^ a b "Porter Airlines to Use Navitaire’s Reservations, Revenue Management and Revenue Accounting Systems" (Press release). Porter Airlines. 8 August 2006. Retrieved 27 October 2014. 
  21. ^ "New Skies to make bookings a breeze". New Straits Times. 12 July 2010. Retrieved 12 September 2014. 
  22. ^ a b c d Dennis Schaal (5 February 2010). "Jilted by JetBlue for Sabre, Navitaire strikes back". Tnooz. Retrieved 11 September 2014. 
  23. ^ Gillian Jenner (18 February 2009). "Airlines broaden their business models but GDSs lag behind". Flightglobal. Retrieved 12 September 2014. 
  24. ^ a b Suzanne Tindal (5 June 2009). "Virgin upgrades to Navitaire's New Skies". ZDnet. Retrieved 12 September 2014. 
  25. ^ "Navitaire, Ryanair fly high in the Budgies". TravelMole. 1 October 2010. Retrieved 12 September 2014. 
  26. ^ "2013 Mega Award Winners". Airline Information. Retrieved 27 October 2014. 
  27. ^ "Mega Awards". Airline Information. Retrieved 27 October 2014. 
  28. ^ Liz Fedor (20 December 2013). "Tech Breakthroughs From The 2013 Tekne Award Winners". Twin Cities Business. Retrieved 12 September 2014. 

External links[edit]