Navy Federal Credit Union

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Navy Federal Credit Union
TypeCredit union
IndustryFinancial services
FoundedMarch 13, 1933; 88 years ago (1933-03-13)
HeadquartersVienna, Virginia, United States
Number of locations
350[1]
Area served
Worldwide
Key people
  • VADM John A. Lockard (Chairman)
  • Mary McDuffie (President & CEO)
ProductsChecking; consumer loans; mortgages; credit cards; investments; online banking; certificates of deposit (CDs); money marketing account; IRA; ESA
Total assets$151.1 Billion USD (December, 2021)[2]
Members11,100,000 (December, 2021)
Number of employees
20,500
SubsidiariesNavy Federal Financial Group (CUSO)
Websitewww.navyfederal.org

Navy Federal Credit Union (or Navy Federal) is a global credit union headquartered in Vienna, Virginia, chartered and regulated under the authority of the National Credit Union Administration (NCUA). Navy Federal is the largest natural member (or retail) credit union in the United States, both in asset size and in membership. As of December 2021, Navy Federal has $151.1 billion USD in assets and has 11.1 million members.[3]

History[edit]

Navy Federal was originally incorporated on 17 January 1933 as the Navy Department Employees' Credit Union of the District of Columbia (NDCU). Only Navy Department employees who were members of the federal employees' labor union and members of their families were eligible to join. The next year, President Roosevelt signed into law the Federal Credit Union Act, which would eventually become the basis of business for the credit union. On July 17, 1947, the credit union was granted a Federal Charter as a credit union, named Navy Department Employees Federal Credit Union (NDEFCU). It also expanded membership to include all Navy personnel in the Washington, DC area, both military and civilian.

In 1954, the credit union changed its charter again to open membership to Navy and Marine Corp officers everywhere, regardless of geographic location, and changed its name to Navy Federal Credit Union. Eventually, membership was opened to enlisted personnel as well. By April 1962, the credit union reached a milestone, becoming the biggest credit union in the world, a distinction which it still holds today. In 1977, the credit union moved into its current headquarters in Vienna, Virginia, eventually undergoing several major expansions of its facility there.

In 2003, the credit union opened its membership further, to include Navy contractors. There have also been several times in the credit union's history that NCUA has asked Navy Federal to merge with or absorb other credit unions that were experiencing financial or other difficulties. Members of these prior credit unions remained members of Navy Federal after the merger (following NCUA's policy of "once a member, always a member"). In September 2010, Navy Federal Credit Union announced plans to absorb/merge with USA Fed, stating that joint operations would begin 4 October 2010 under the Navy Federal banner.[4]

In May 2008, Navy Federal Credit Union widened its membership to include the entire Department of Defense, which made eligible all active duty, retired, and reserve Army, Navy, Marine Corps, and Air Force personnel, as well as contractor and civilian personnel within the Department of Defense. In March 2013, Navy Federal Credit Union further widened its membership to include all Coast Guard members and employees as well. In 2020, Navy Federal Credit Union also expanded its membership to include Space Force members.[5] In 2014, Navy Federal expanded its Vienna headquarters. As of December 2021 3,900 employees work at the Vienna location.

An increase in membership also led to two expansions: one at the credit union's Pensacola location in 2015, where Navy Federal has 7,800 employees and one at the Winchester Operations location in 2019 where Navy Federal has 2,000 employees.[6]

As of 2021, Navy Federal is by far the largest credit union in the United States, with total assets nearly three times that of the second-largest US credit union.

Legal issues[edit]

In 2017, Navy Federal Credit Union settled a class action lawsuit over millions of unwanted phone calls, many of which had gone to individuals who were not credit union members and specifically asked not to be contacted. NFCU settled a similar class action lawsuit in 2020 over unwanted text messages, paying out $9.25 million.[7][8]

Membership[edit]

Navy Federal's field of membership is set by the National Credit Union Administration (NCUA). As with all federally-chartered credit unions, membership in Navy Federal is limited to individuals sharing the common bond defined in its credit union charter. Membership in Navy Federal is limited to:

Organization[edit]

Navy Federal is chartered with NCUA as a single-sponsor credit union, with its sponsor being the Department of Defense. Like all credit unions, Navy Federal is governed by a board of volunteers, elected by and from its membership. Navy Federal also has a separate subsidiary, named Navy Federal Financial Group, which operates as a credit union service organization (CUSO). CUSOs were established by NCUA as a way for credit unions to pursue product offerings that would normally be outside of the purview of a credit union.

As a member-owned and not-for-profit credit union, Navy Federal's values are Service, Integrity, and Community, meaning the credit union focuses on serving with compassion, operating with integrity and championing the community. These values support Navy Federal's mission to "always put members first".

Employees[edit]

As of December 2021, the credit union had over 20,500 employees worldwide.[3] Navy Federal, founded in 1933, has never had a layoff, choosing instead to move employees to other departments to avoid layoffs.[9] It was ranked number 78 on the 2008 Fortune's 100 Best Companies to Work For list, which is produced by the Great Place to Work Institute.[10] They were 95th in 2012,[11] rose to 56th in 2013,[12] 96th in 2014,[13] 72nd in 2015,[14] 44th in 2016,[15] 29th in 2019[16] 19th in 2020,[17] and was once again included on the list in 2021.

Services[edit]

Navy Federal offers the typical suite of account services offered by most financial institutions, including savings accounts, checking accounts, debit cards, IRA accounts, and certificates. The savings product is named "Share Savings" to reflect the fact that a member's initial savings deposit ($5.00) literally represents their share of ownership in the credit union. Navy Federal also offers members consumer loans (including personal loans, auto loans, and student loans), credit cards, mortgages and home equity lines of credit, and digital banking as well as some small business services, such as PPP loans. Navy Federal's CUSO, Navy Federal Financial Group, offers more extensive investment services and related supports, financial planning, and insurance.

Due to the nature of its membership, which includes actively deployed military personnel in every time zone, Navy Federal maintains 24×7 operations at its three contact centers in Vienna, Virginia, Winchester, Virginia, and Pensacola, Florida, its largest contact center, as well as round-the-clock online banking services.

Unlike most U.S. credit unions which generally only operate physical branches in one or a few metropolitan areas or only in a single state, Navy Federal operates branches in many U.S. metro areas as well as in some overseas locations, comprising a total of 350 branches worldwide as of December 2021. In addition, members can make transactions through the CO-OP network of more than 30,000 ATMs in the U.S. and Canada without incurring surcharges or fees.

Major banking competitors include Bank of America-Military Bank, Pentagon Federal Credit Union, and USAA.

Charitable contributions[edit]

Navy Federal Credit Union engages in multiple charitable partnerships, including a decades-long relationship with Toys for Tots,[18] dedicated to helping families surrounding the Vienna, Virginia headquarters, and a partnership with the National Hockey League's Stick Tap for Service Program.[19] Navy Federal has also made multiple disaster relief donations, most recently a $100,000 donation to United Way of West Florida, to assist communities near their Pensacola, Florida offices that were adversely affected by Hurricane Sally in October 2020.[20]

Navy Federal recently donated $100,000 through its Dollars for Doers program which, based on nominations from the credit union’s employees, awards 100 nonprofits with grants. Navy Federal donated to U.S. Vets in November of 2021 in honor of Veteran’s Month.[21]

Awards[edit]

Navy Federal Credit Union has received the following awards and honors:

  • Rated a TrustScore of 4.7 out of 5 stars on Trustpilot.
  • Top Military Financial Institution by The Military Wallet
  • Best Mortgage Refinance Company by Money
  • Ranked #1 for Customer Experience Among Multichannel Banks/Credit Unions in Forrester’s 2021 US Customer Experience (CX) survey[22]
  • Ranked #1 for Customer Experience Among Credit Card Issuers in Forrester’s 2021 US Customer Experience (CX) survey[23]
  • Ranked "Credit Union of the Year" by United States Navy for 15th consecutive year in a row[24]
  • Ranked 7th in Computerworld’s Best Places to Work in IT for 2021[25]
  • Ranked 25th in “75 Best Large Workplaces for Women” list by FORTUNE in 2021[26]
  • Ranked #1 for Customer Experience Among Multichannel Banks/Credit Unions in Forrester’s 2021 US Customer Experience (CX) survey[27]
  • Ranked #1 for Customer Experience Among Credit Card Issuers in Forrester’s 2021 US Customer Experience (CX) survey
  • Received the highest score in the J.D. Power 2021 U.S. Consumer Financing Satisfaction Study[28]
  • Ranked 59th in “100 Best Companies to Work For” list by FORTUNE in 2021[29]
  • One of America's Best Employers for Veterans, Best Employers for Diversity, and Best Employers for New Grads by Forbes [30]
  • One of GOBankingRates Best Credit Unions of 2021[31]
  • Top Credit Union by Bankrate[32]
  • Best Mortgage Lender by Bankrate[33]
  • Best Home Equity Loans of 2020: Best Customer Experience by Money.com[34]
  • Best Mortgage Lender by U.S. News & World Report[35]
  • 4th in Customer Experience Excellence by KPMG in 2020,[36] falling from 1st in 2019[37]

References[edit]

  1. ^ (Press release) https://www.navyfederal.org/content/dam/nfculibs/pdfs/membership/fact-sheet.pdf. {{cite press release}}: Missing or empty |title= (help)
  2. ^ 2020 "Navy Federal official web site". Retrieved 12 January 2021. {{cite web}}: Check |url= value (help)
  3. ^ a b "Navy Federal Fact Sheet" (PDF). Retrieved 12 January 2021.{{cite web}}: CS1 maint: url-status (link)
  4. ^ "Navy Federal Approved for Merger With USA Fed". Reuters. 1 October 2010. Archived from the original on 28 June 2018. Retrieved 28 June 2018.
  5. ^ "NFCU Eligibility Checklist". Retrieved 28 June 2018.
  6. ^ Star, ONOFRIO CASTIGLIA The Winchester. "Navy Federal Credit Union expansion on schedule for Sept. 5 opening". The Winchester Star. Retrieved 14 January 2022.
  7. ^ "Navy Federal Credit Union Pays $9.25 Million to Settle Robotexts Suit". Mahany Law. 24 March 2020. Retrieved 12 January 2021.
  8. ^ "Navy Federal Credit Union TCPA Settlement Checks Mailed". Top Class Actions. 10 October 2017. Retrieved 12 January 2021.
  9. ^ "No layoffs – ever!". CNNMoney. CNN. 20 January 2012. Retrieved 28 June 2018.
  10. ^ "100 Best Companies to Work For 2008: Navy Federal Credit Union snapshot". CNNMoney. Fortune. CNN. 2008.
  11. ^ "100 Best Companies to Work For 2012: Navy Federal Credit Union". CNNMoney. Fortune. CNN. 2012.
  12. ^ "100 Best Companies to Work For 2013: Navy Federal Credit Union". CNNMoney. Fortune. 2013.
  13. ^ "Best Companies to Work For 2014: Full List – Fortune". Fortune. 2014.
  14. ^ "100 Best Companies to Work For". Fortune. 2015.
  15. ^ "Best Companies". Fortune. Retrieved 28 June 2018.
  16. ^ "100 Best Companies to Work For". Fortune. Retrieved 27 January 2020.
  17. ^ "Navy Federal Credit Union". Fortune. Retrieved 10 October 2020.
  18. ^ "Toys for Tots Event Held in Vienna on Giving Tuesday, donations down by 70,000 toys". ABC7. ABC. 30 November 2020. Retrieved 16 February 2021.
  19. ^ "NHL Stick Tap for Service finalists named". NHL. NHL. 19 August 2020. Retrieved 16 February 2021.
  20. ^ Savage, Lisa Nellessen. "United Way of West Florida awards $700,000 to community programs". Pensacola News Journal (in American English). Retrieved 13 September 2021.
  21. ^ "Issue 10/November 2021" (PDF). Defense Credit Union Council. November 2021. Retrieved 13 January 2022.
  22. ^ "Forrester's US 2021 Customer Experience Index Shows Companies That Revamped Experiences Excelled During The Pandemic · Forrester". Forrester (in American English). Retrieved 13 September 2021. {{cite web}}: Check |url= value (help)
  23. ^ "Forrester's US 2021 Customer Experience Index Shows Companies That Revamped Experiences Excelled During The Pandemic · Forrester". Forrester (in American English). Retrieved 13 September 2021.{{cite web}}: CS1 maint: url-status (link)
  24. ^ "NFCU earns Credit Union of the Year for the 15th time - Money". Military Families (in American English). 24 August 2021. Retrieved 14 January 2022.
  25. ^ "Navy Federal Ranks Highest Ever on Computerworld's Best Places to Work in IT List, Remains the Only Credit Union". Navy Federal Credit Union. Retrieved 13 September 2021.
  26. ^ "Navy Federal Credit Union". Fortune. Retrieved 13 September 2021.{{cite web}}: CS1 maint: url-status (link)
  27. ^ "2021 Forrester Award". Navy Federal Credit Union. Retrieved 13 September 2021.
  28. ^ "Navy Federal Credit Union". J.D. Power. Retrieved 14 January 2022.
  29. ^ "Navy Federal Credit Union | 2021 100 Best Companies". Fortune. Retrieved 5 August 2021.
  30. ^ "Best Employers for Veterans". Forbes. Retrieved 16 February 2021.
  31. ^ "Best Credit Unions of 2021: Offering Advantages Unique From Larger Banks". GO Banking Rates. Retrieved 16 February 2021.
  32. ^ "The best credit unions of 2021". Bankrate. 13 January 2021. Retrieved 16 February 2021.
  33. ^ "Best mortgage lenders of 2021". Bankrate. 1 January 2021. Retrieved 16 February 2021.
  34. ^ "Best Home Equity Loans of 2021". Money.com. Retrieved 16 February 2021.
  35. ^ "Mortgage Lenders". US News & World Report. 5 February 2021. Retrieved 16 February 2021.
  36. ^ "Navy Federal ranked No. 4 U.S. brand for customer experience". Virginia Business. 20 July 2020. Retrieved 16 February 2021.
  37. ^ "Navy FCU Again Ranked Number One in U.S. Customer Experience Excellence Report". CUtoday. 29 October 2019. Retrieved 16 February 2021.

External links[edit]